Orbitz

Tried to reserve a hotel on line with Orbits and the site positively gave me the wrong dates on a good priceI immediately tried to change the dates but was unable to do so because there computer systems were downTried times to call them but system still downSpoke to supervisor finally but was told that that price did not exsisted any longer and I could no love Niger get priceExplained that I did nothing to ruin the price that everything that was done negativity was because of themThey refused to listenWill not deal with them ever againBEWARE, they have many complaints

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to your disappointment in the insurance offered and their coverageI appreciate the opportunity to review your account and respond to
your concerns
At Orbitz, we do offer travel insurance to our customers to help guard them in emergency situationsThe insurance does not cover elective changesIt is designed to help the passenger in situations such as illnesses, loss of luggage, travel disruption, and more
Mr.***, we certainly regret your disappointment in our services; however, as a travel agency, we do not hold the funds for the ticket reserved, and are required to follow all airline rules and restrictionsThe $penalty fee is the standard change fee for domestic tickets reserved on United Airlines
Mr.***, I wish that I could offer you a more favorable response, but I am unable to offer a refund on a nonrefundable ticket or the insurance reservedThank you again for the opportunity to address your concerns
Sincerely,
***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/08/12) */
Dear ***,
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherI understand you need to get the name corrected on your ticket from *** to ***I appreciate the
opportunity to review and respond to youOn behalf of Orbitz, I apologize for the disappointing experience and the frustration his caused you
After reviewing your account and speaking with you on the phone, please know I have spoken with *** (the validating carrier ) on your behalfThey advised due to this being a multi-carrier reservation; a name correction cannot be completedYour TSA information has been updated, but this does not change the name on the ticket, and this does not guarantee you will not have problems at the airport
***, I wish our response could be more favorableWe appreciate your business, and we hope to have an opportunity to serve you in the future
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: ***
I am rejecting this response because: I also contacted *** *** and was informed that my fee for airport pickup was non refundable due to late notice but I would not be charged for the shuttle service back to the airport I spent over hrs on the phone with orbitz staff trying to get my refund back for hotel minus night stay penalty and my cost for shuttle service back to the airport I sent my phone records along with email from *** *** to CEO and other top management staff and got no response what so ever Worst company I have ever done business with The back and forth with phone calls with customer service is just unreal! I have NEVER had this much stress with a company in my life Check the records of how long I was put on hold and told to call back later just to get my money backWhat a joke
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Based on our communication with *** China and *** in Newark Airport on Sept 12, the flight was availableWhile according to another conversation with *** Airline over Internet, the flight was cancelled due to unflyable circumstancesSo did the flight really get cancelled or did our seats get cancelled? As a customer who booked the flight back months ago, we would like to know what truly happened to our flight
Sincerely,
*** ***

Dear Mr***,Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns.Please know that all airline flights offered by a travel agency are offered by the airline directly. Travel agencies do not have involvement in the flights being offered, and cannot offer a flight unless it is registered by the airline directly. Orbitz does not hold the funds for the tickets reserved; these are charged by the airline directly.The ticket reserved was refundable minus an airline penalty fee of $200.00. A refund in the amount of $was processed back to your credit card, and as a gesture of goodwill, Orbitz offered you a $future travel voucher. As we do not charge directly for airline reservations, we do not have accounts that we can place a credit on. Below is the email that was forwarded regarding your voucher on November 22, As a gesture of goodwill, Orbitz would like to offer you a $rebate to use towards a future Orbitz.com: • Prepaid Hotel booking • Vacation Package booking • Air booking Voucher case number: *** When you make your next "Low Price Guarantee Hotel”, "Vacation Package" or "Air" booking on Orbitz, please forward a copy of your 'Orbitz Travel Document' email to us at [email protected] reference the voucher case number above, offering the $rebate in your requestOrbitz will then process a refund to the credit card used to purchaseThe Refund will be credited to your account within 5-business days after the documents are received and validatedThis offer is valid for one (1) year from the date of this emailMr***, we have escalated your concerns to Delta Airlines directly regarding the problems you have encountered. Thank you again for the opportunity to address your concerns.Sincerely,Charlotte ***Orbitz Customer Relations

Initial Business Respon
se /* (1000, 5, 2014/05/19) */
Dear Mr.***
The Revdex.com has shared your correspondence with Orbitz so that we could assist you furtherIt is my understanding that you believe a $promotional discount should have been deducted from your
package bookingOn behalf of Orbitz, I apologize for this disappointing experience and any inconvenience it has causedI appreciate the opportunity to review this matter and respond to your concerns
Upon review of the web logs for your booking session, I can see where the *** code was offered in the booking pathHowever, in order for it to be applied to the reservation, you would have needed to copy and paste it into the promotion code box
I am sorry for any misinformation that may have been provided to you previouslyAs a gesture of our goodwill, I have processed a refund of $back to your original form of paymentYou should see it post to your Visa ending in*** within 3-business days
Mr***, I'm glad this was brought to our attentionWe value your business and hope to have a future opportunity to restore your confidence in our products and services
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (2000, 7, 2014/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***
Many thanks for looking into this and helping resolve this issue especially in such a timely mannerI hope this glitch is resolved on your site to avoid any future issuesAgain I thank you for reviewing everything and issuing a refund for the coupon priceThanks again for your follow up
***

May 4,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
*
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #*** regarding the sales issues
Upon researching the customer’s complaint, we were unable to find a flight itinerary related to the information stated in the complaint provided by Mr***Please provide the full itinerary number and or other email address used to book the reservation for further research
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

March 21, 2016Revdex.comComplaint Department - OrbitzRe: Orbitz Case #: S-***Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have
been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Orbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding flight reservationsWe understand the customer encountered difficulties with an airline initiated schedule changeUpon further research, we are unable to locate an Orbitz account related to *** *** complaintWe respectfully request that *** *** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address *** *** concerns.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, *** ***Tier Customer Service

I made a hotel reservation through orbitzWhen we went to the hotel there was no reservation for usWe tried to call orbitz to get it straightened out, but we could not get anybody on the lineIn the meantime the hotel was filling up and we needed a room, so we had to pay the hotel for a room that nightThe clerk at the hotel gave us a letter stating that there was no reservation on record for us from orbitz do that we could make a case with our credit card companyWe did this, and won the case and the charge was taken offJust recently we received a bill from a collections agency for the billWe never received any bills from the hotel itself.....only this one from a collection agencyWhen we called orbitz they said that they disagreed with our credit card company...they had nothing to say about NOT sending us any bills themselvesOrbitz is unethical in their business practicesNot only that but when we got to the hotel we found out that the hotel itself charges a lot less for the room than orbitz doesI will not ever use a third party booking agency to book a room or an airplane flight ever againBuyer beware

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding when you initially booked your wife’s ticket to Krakow you made the booking in her maiden name instead of her married nameYou contacted
Orbitz and were advised to book a new ticket with the correct name and a refund would be given for the original booking; however, when you went to cancel the original reservation you were then advised that a refund would not be providedYou are requesting a refund for the original bookingI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Please know I have contacted *** *** to request a refund for the original bookingThey have advised to send them a copy of the marriage certificate, which you have already provided to Orbitz, so they can reviewOnce I have any received a response from *** *** I will contact you immediately If you have questions before that time please let me know Sincerely, *** ***
Orbitz Customer Relations Chicago, IL

Dear Mr*** Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsPlease know that we are taking into consideration the information you have provided, and what was provided by the property. We certainly regret you feel that you did not receive the exact room type you reserved; however, the property has advised that the room received is a Deluxe room type that would be the same rate. The property has declined to offer a refund as the stay was completed, and Orbitz has been charged in fullMr*** as a gesture of our sincerity for any disappointment this caused, the future travel voucher was offered as a form of compensation, and we would not be able to grant your refund request of the voucher at this time. We do hope that you do decide to utilize your future travel voucher for a future booking. We do appreciate your business, and hope that we have the opportunity to serve you in the futureSincerely, Charlotte *** Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/06/16) */
Dear Ms***
Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for your disappointing experience
It is my understanding you are requesting a refund of $per our Best
Price Guarantee Program, as the fare for your booking was lowered by the airline
In reviewing your booking history, I find that you confirmed an international booking, and regrettably, international reservations do not qualify for our program
Ms*** regrettably, we are unable to honor your requestFor your future reference, I have supplied a portion of our program's terms and conditionsYou will notice that our program does not refund the fare differenceThe full terms and conditions are viewable on the footer of our website
Best Price Guarantee
Our prices are better than goodThey're guaranteed!
We're confident you'll find the best prices here on Orbitz--in fact, we guarantee itIf after booking a hotel, flight or car on Orbitz you find it for less on another site, send us the information and you'll get Orbucks equal to 100% of the price difference, plus an additional $in OrbucksSee Terms and Conditions below for details
Claim submission deadline varies based on the type of booking:
o For flights, you have until 11:59pm CT on the same day you booked your flight(s) on Orbitz to submit a claim
Claims received after these deadlines will not be honored
The Best Price Guarantee applies only to airline tickets for travel within the United States
Please know that we are unable to approve claims outside of our programs the terms and conditions
Ms*** I am sorry my response could not be more favorableWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/06/27) */
Dear ***
The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzI understand you are upset as you have not received the $future travel voucher promised to you by an
agentI appreciate the opportunity to review your account, and respond to you
On behalf of Orbitz, I would like to apologize for the delay in receiving your voucher
Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number*** and my email offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until June 26,
Clarence, if you have any further questions or concerns, please let me knowWe appreciate your business, and hope you will continue to use Orbitz in the future for your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the amount charged for your airline reservation under Orbitz record locator ***. I appreciate the opportunity to review your account and respond to your concernsUpon reviewing your
reservation, I do show that the total cost advised for your booking including all taxes and fees was in the amount of $4,834.64. You will see a charge from the airline in the amount of $4,and a charge from Orbitz in the amount of $for a total of $4834.64. Mr***, I do show that the total amount of $was advised and agreed to during the booking process; however, as a one-time gesture of goodwill, I have granted your refund request. A refund in the amount of $has been processed to your original form of payment. Please allow to business days for the refund to processWe do appreciate your business, and hope we have a future opportunity to serve youSincerely, *** *** Orbitz Customer Relations Tell us why here

I book a dozen flights a year directly through airlines and through travel sites like OrbitzI've never in years of bookings had a worse experience than with an Orbitz's booking of an Air Tran flightAir Tran bumped our flight from arriving at 11:50AM to arriving at 3:55PM (hours and minutes late) which forced us to miss our connecting flightWe attempted to work with Orbitz to correct the issue over several calls by flying in earlier, but Orbitz wouldn't even acknowledge there was an issueOrbitz also continued to list the incorrect time for the Air Tran flight on their website for months after we brought the incorrect flight time to their attention which I would file under fraudThe worst experience I've ever had dealing with any company (outside hospitals) and it was a $lesson (the cost to change our connecting flight) I'll never forgetI'm going to make sure I tell everyone I know REPEATEDLY to avoid Orbitz no matter whathopefully cost Orbitz at least $

Complaint: ***
I am rejecting this response because:Orbitz's response was trying to indicate that I am a liar and am trying to steal somethingIn the response, Orbitz is still stating that the promotion was applied to two rooms and thus cannot be applied to the third roomThe receipts I attached previously showed clearly that the discount was applied to one room only, not two roomsThe discount was NOT applied to the 2nd room in the same reservation; the discount was NOT applied to the other reservation with one room, either.For the record, Orbitz issued me a refund of $sent on 5/4/12:45pmNow that I finally get the discount on two rooms, I am not requesting additional monetary compensationBut, I regard Orbitz's attitude rude and ask for an apology
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear Ms.***
The Revdex.com has shared your recent correspondence pertaining to your hotel booking
I have reviewed your reservation history to better understand the nature of your concernsYou had a reservation
at the Sandos Finisterra Los Cabos All-Inclusive Resort for September 11, that was booked for one person instead of two people; however, you were only charged for one personFurthermore, you called soon after you received your email confirmation you contacted Orbitz Customer Service to make the change and was told to cancel your booking and rebook it for two peopleI apologize for any inconvenience this may have caused
Nevertheless, I see that your reservation has been cancelled and the refund will process in to business day depending on your bankPlease understand that if the booking was made thru Orbitz or another agency the refund timeframe would be the sameAlso I found that you used Orbucks for your purchase, please know that your account has been credited in the amount of $Furthermore, for the inconvenience Orbitz Customer Service issued you a voucher
Ms.*** thank you for bringing this matter to our attentionWe value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By simply issuing a refund 7-business days prior to departure, there is a chance I will not be refunded in time to actually go ahead and re book before we leaveThat is unfair and again not my faultWhen I clicked search it was for two people not for oneYes the refund time frame may be the same if booked through any other company as well but I more than likely would not be going through this with any other companyI have never experienced such incompetence with ExpediaAnd leaving it to hope the refund is returned in time for my trip is a joke

Revdex.com:To Orbitz: Thank you for researching this matter, however I am baffled that in an organization of your size it took almost weeks for the refund to be issued once the ticket was deem to be invalidI look forward to seeing the refund back on my credit card posthaste
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***