Orbitz

Dear Kingsley,The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you feel Orbitz engages in bait and switch tactics, due to the price changes on our websiteI appreciate the opportunity to review and respond to youOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused you.Orbitz goal is to make every customer experience a great one, by offering the lowest fare available to our customersOrbitz is an unbiased and dedicated online Travel Agency offering millions of fares on every requested flight searchWe understand it is frustrating for you to see a price on a reservation that you would like to confirm, and the price increasesInventory available on Orbitz is also available on other travel sitesPlease know at the same time, there are millions of customers shopping throughout the dayThe airfares and their availability can be updated at any time, with or without notice, since they are determined directly by the airlinesFares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel timesOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possibleThat’s why these fares are not guaranteed until we receive confirmation from the airlines, and tickets have been issued.When you are attempting a booking, and the price changes or shows no longer available; this means that the airlines have updated their pricing but have failed to update our website with current priceIn situations where the airlines have not updated their fares and availability, we can send a request that they update the systemIf you provide the flight details; I will forward to the appropriate department for their follow up with the carriers to update the website with their most updated availability and fareRegrettable, Orbitz is not able to restore a fare once it is sold out or discontinued by the airlineHowever, as a gesture of goodwill, Orbitz has issued you a $USD future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] Please reference case number [redacted] and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until December 1, Kingsley, thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future.Sincerely,Jeanna HandleyOrbitz Customer RelationsChicago, IL

August 12, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you did not stay the last night at the Park Ridge MarriottYou were unable to get a refund from Orbitz, so you filed a dispute with your credit cardI appreciate the opportunity to review and respond to you.During the booking process, we do advise the following: Cancellation: Hotel policies: If you cancel or change your reservation after 4:PM local hotel time on 9/26/15, the hotel will charge you for the total cost of your reservationHowever, I do show we did contact the hotel and request a refund for the second nightUnfortunately, our request was denied, and Orbitz was charged in full for your hotel stayIf the hotel will not refund your money to Orbitz; we are unable to refund youWe show this was a valid charge, so if you have further questions; you will need to contact our Dispute Department directly at 1-866-673-They will need to speak with you regarding this issue so that they can respond to your credit card company [redacted] thank you for allowing me to address your concerns Sincerely, Jeanna [redacted] Orbitz Customer RelationsChicago, IL

November 16, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding the customer service issues Our records show, on October 29, 2017, Mr [redacted] self-booked an Orbitz.com hotel reservation via booking number [redacted] with chedate of October 29, in the amount of $We understand from Mr [redacted] ’s complaint, due to wrong information provided by customer service the reservation was not accepted by the hotel and is requesting a full refund Upon researching the Mr [redacted] ’s complaint, we can confirm no customer service contact documentation was found on the customer’s account related to the hotel reservation Further research shows, via the actual booking path taken by at the time of booking, Mr [redacted] was provided the hotel’s chetime as 3:00pmWe can also confirm, the reservation was booked as non-refundable and no early chewas available Orbitz’s acts only as a third party intermediary for hotels and must abide by the cancelation policies set by each vendorBased on the information provided above, we are unable to honor Mr [redacted] ’s refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Complaint: [redacted] I am rejecting this response because: Yes, I still believe orbitz should have alerted me about the "transit visa" requirement for CanadaI had two months in advance and I had plenty of time to get that "transit visa", had I had any clue about itSince I paid orbitz to book my ticket, I consider them as my travel agent and am not suppsed to go to any other website to find out about the visa requirements of the countryTo me, orbitz is my one stop shopping website and I should get information from them (bold and clear, and not ambiguous information in fine prints)Orbitz was supposed to alert me about the "transit visa" requirements for the country (Canada, in this case) as soon as I entered my country of passportIt's no different and other websites (like "yatra.com", to name one) do it whenever country of passport is entered at their siteOrbitz has tendency to dupe customers this way, just to make moneyThis is not hidden and I came to know from airline (i.e [redacted] Canada in my case) officials (at Logan Airport) that orbitz has bad reputation in booking customers without alerting them about the "transit visa" requirements for Canada.Moreover, being in airline booking business for so long I expected orbitz to know everything about the flight and travel requirements for any countryOn June 14th, at the Logan airport in front of [redacted] Canada counter when I was denied boarding, when I call orbitz, they had no clue about any such "transit visa" requirement for Canada and representative kept me on hold for "an hour or so" to confirm this with " [redacted] Canada" if they "really" have any such policy of transit visa for traveling through CanadaIn fact, at first I was told by the same rep that " [redacted] Canada" can't stop me from boardingThen, after hours or so the orbitz rep told me that it's on me and I should have taken care of the [redacted] requirements"Is it some kind of fraud that's going on? Get the booking from customer by hook or by crook, keeping the customer in dark, and then when its time for customer's help just leave customer on his own? The orbitz told me to contact " [redacted] Canada" directly (even though orbitz was my travel agent) to talk about my refundThis is really ridiculousIs orbitz there to just get the money from "customer" and then leave him on his own? No value for human emotions at all !Furthermore, I never said that "I would purchase one-way flight" and was never told about the $airline change fee per person by orbitzI was only told that I would get "flight credit", which was of no importance to me at that time because I had already spent hours at airport and all in my mind was to reach India by June 15th 2017, as my brother was very sick and I had to see him at the hospitalThen, I had no other option but to ask orbitz to book another flight for me in some other airlinesThe orbitz then did my fresh booking for around $(which was around $more than earlier flight) for the next day flight (on June 15th 2017) from BostonThe orbitz had no idea what my state of mind at that time was, as my child was devastated and kept on crying, and we (my family and I) were all tired and frustrated spending this long day at airport.It's when I called " [redacted] Canada" to request about my refund for this travel, I came to know that they would charge $re-booking fee as penalty for using the "flight credit" from " [redacted] Canada" and that too by April 16th I fall under "low income group" and don't earn muchDoes it make sense to go for another India trip by April 16th 2018, when I am traveling on June 15th (after rebooking from orbitz) for one month? I was saving for this trip for about years and it really breaks my heart to see this money ("$3328") go down the drain.These "terms of use" are so fine printed and long which I don't believe anybody reads while bookingIt's easy to point to these "terms" and "disclosures" after the factHad I booked my tickets from " [redacted] Canada" I would have got the "clear visa requirements" for travel from their site, but this was not the case for meSince I booked using "orbitz.com" I expect the similar (as airline site has) "transit visa" requirements written clearly while booking at "orbitz.com"This didn't happen in my case (or similar cases which others have come across dealing with orbitz) and I had to bear the brunt of this hopeless situationI want to bring this to everybody's attention through the reputed organization of "Revdex.com" as to what kind of "bad practice" is being followed at "orbitz", which is to attract customers in any possible way "by hiding information" to make money.I would still stand by my request of "full refund", adding the "mental harassment" and "peace of mind" that my family and I lost in dealing with orbitz regarding this whole matter, which was handled very casually by "orbitz".Even though I am financially in a very bad shape and may not get my refund (as it's all blamed on customer while dealing with the big giants like orbitz), I still request "Revdex.com" (through my case) to bring the clear picture of "orbitz" in front of people Sincerely, [redacted] ***

September 26, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request for a hotel reservation Our records reflect on July 29, the customer accessed [redacted] and self-booked itinerary # [redacted] for a stay at the Los Angeles [redacted] Suite Hotel at LAX, Inglewood, CA to check in August 31, and check out September 3, The customer reports that when arriving they felt the hotel had no parking available and they felt the environment outside the hotel was unsafe We show that the customer contacted Orbitz when they were unable to get the hotel to speak with them or answer calls Orbitz contacted the hotel and they had flagged the booking as a no-show and refused any refund However we show that the hotel’s stated terms say a no-show will be billed for the first night of the reservation We regret the inconvenience this matter has caused the customer and while Orbitz Terms of Use, agreed to by customer’s who utilize our website, states that vendors are independent contractors and Orbitz is not liable for their non-performance or misrepresentations As a one-time courtesy Orbitz is refunding the last two nights the hotel should have returned due to their stated terms Technically the customer was past the first day check in time and the hotel was entitled to keep the first night room fees On September 26, Orbitz processed a refund in the amount of $back to the customer’s original form of payment The time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds Typically -business days As an aside, we would like to encourage the customer to make use of the customer review button available on each hotel when researching for possible places to reserve Past customers, who have actually stayed at the property, offer a wealth of insight into what one can expect to find Each customer has their own criteria about what is important to them and this is the best possible way to determine if a property will be a good fit for the customer’s needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you requested your reservation be changedHowever, when you arrived at the airport; you found the exchange had not been processed, so you had to purchase new ticketsI appreciate the opportunity to review your account, and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this has caused Please know we are currently still reviewing this issueCan you go ahead and provide receipts for the new tickets you purchased? Thanks, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Dear Mr [redacted] Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for your disappointing experience It is my understanding you are requesting a refund of $230.00, as you were unaware that the cost to change your ticket would be in addition to what you originally paid In reviewing your booking history, I find that you contacted Orbitz to change your return flight and date, and our agent correctly advised you of the airline change fee of $200.00, our $service fee, plus any fare difference would be collected to make the change I have also monitored the call, and find the agent properly advised you of the cost to change your ticket The agent clearly advised that the old ticket cost of $would be deducted from the new ticket cost of $496.00, and that the difference of $109.00, plus the airline change fee of $200.00, along with our $service fee for a total of $would be collected You then asked would that be the total cost to change, and the agent confirmed the cost to change would be $ Mr.***, I am truly sorry for any misunderstanding you experienced in this regard; however, please know that Orbitz is unable to refund the airline change fee of $or any fare difference As a gesture of goodwill, we have refunded our $service feePlease allow 3-business days for this credit to post to your account on file Mr.***, I am sorry my response could not be more favorableWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations

Dear Ms [redacted] , size="3"> The Revdex.com has shared your recent correspondence pertaining to your request to have the taxes refunded on your airline tickets under Orbitz locator [redacted] I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your reservation, I do show that Orbitz locator [redacted] was reserved via our online service on March 22, for the travel dates of June 24, through July 7, on [redacted] Atlantic Airlines Due to a medical emergency, I do see the booking was canceled on May 29, As travel insurance was not reserved and the tickets being nonrefundable, the booking was properly canceled for future useHowever, once the medical documentation was received, a refund exception was forwarded to [redacted] Atlantic On June 25, 2015, we did receive a response from [redacted] Atlantic denying the refund request We forwarded the request to [redacted] Atlantic a second time on your behalf; however, another denial letter was received on August 7, On August 11, 2015, we responded to your email, and advised [redacted] Atlantic had denied your refund request In the notification, it was explained that the remaining nonrefundable ticket value could be used for future travel, or you could request a refund of the taxes The approximate tax refund would be $out of the $ticket reserved for each travelerThe traveler would have to choose whether to utilize the ticket value for future use with the applicable penalty fees, or accept the refund of the taxes On October 10, 2015, we did receive a response from Mr [redacted] Mr [redacted] was asking what the remaining ticket value would be, and if there would be any rebooking or additional fees when utilizing the ticket We responded to your questions on October 13, that it would be necessary to contact us directly, and our phone number was provided Ms [redacted] , unfortunately, we do not show that we were contacted any further until April 29, 2016, and the ticket had already expired A refund of the taxes was not processed previously as we were not advised of the decision you had made regarding your tickets We would not process the refund without the customers’ permission Airline tickets only have a one-year validity, and since your tickets were issued on March 22, 2015, we no longer have access to the ticketAs we no longer have the ability to process a refund of the taxes, we have forwarded your request to [redacted] Atlantic directly Unfortunately, due to the age of the booking, we cannot guarantee that your request will be granted Ms [redacted] , we certainly regret your disappointment in our services, but our records show that there were questions on possibly utilizing your tickets for future travel, and that a refund request of the taxes was not previously received As soon as we receive a response from [redacted] Atlantic, we will promptly update you Thank you, [redacted] Orbitz Customer Relations

I used Orbitz to book hotels twice recentlyFirst one on their website, the hotel is supposed to include breakfast but it actually does notSecond one on the website it says include "free parking", "free breakfast", and "free WIFI"Guess what??? Only free WIFI is provided I don't trust Orbitz anymore because of their system is very outdated and very not responsibleIf you want to enjoy a worry-free vacation, don't use Orbitz to book

July 11, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting a refund of her flight reservation.Our records indicate that on October 3, the customer booked a round-trip flight reservation for one travelerThe customers flights were operated by [redacted] Airways, departing from Nashville, TN to Nairobi on June 10, and returning on June 21, 2017.From time to time and for a variety of reasons, airlines issue schedule changesWe understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] Airways was the operating carrier and merchant of record for the customers departure flights (the entity that received the funds and the company that charged the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.We do not set any fare rules, and we do not maintain any flight schedules or make any changes theretoUpon completing your booking on our website, you agreed to our Terms of Use, which expressly provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of OrbitzOrbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.As an effort to advocate on the customers behalf we contacted [redacted] AirwaysThey advised that they did cancel the customers return flightSince [redacted] Airways holds the customers funds they advised that they will be processing a refund of that canceled flight.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

I was an loyalty customer up to I find out this company gives you a price and when you are booking, the price go up; If you call customer service they will try to convince you that many people are choosing the same package and they will try to sell the package with a discount that ends up at the same as if it will buy online [redacted] has it much better prices; but there are many other sitesORBITZ is a company lying in prices, has become a company with little credibility and dishonest when giving prices

Dear [redacted] , The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset because you were not advised you would be charged in USD instead of CAD for your reservation confirmed under record locator [redacted] I appreciate the opportunity to review and respond to youOn behalf of Orbitz, I apologize for this frustrating experience and any inconvenience this has caused for youPlease know that Orbitz is a US based company; therefore, all the fares on our website are in USD unless otherwise notedWhile we understand, some online booking sites have the functionality to provide costs in the currency of the customer’s choice; regrettably, Orbitz.com has yet to add this featureOur search results, review, confirmations, and fees are all provided in U.SDollarsWhile we expand to regions outside the U.S., we have updated many options and offerings for our customersHowever, at this time, Orbitz.com does not provide any functionality in non-U.ScurrencyThe airline and not Orbitz collects payment for the actual airfareIn some cases based upon the airline and customer banks, the bank may collect conversion feesThese charges are not included in our quote, nor are they within Orbitz controlI also show the credit card you used to confirm your booking had a Canadian billing addressThere can be a difference in the amount charged once converted to the currency used by your credit card company After reviewing your account, I do show the reservation was canceled [redacted] , I do see you are a loyalty member with a current balance of $In the appreciation for your continued business and support, I have placed $loyalty points in your accountOur Loyalty program is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsThe points are available for you to use immediately toward a prepaid qualifying hotel booking [redacted] , thank you for allowing me to review this with youYour business is truly valued, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

I found a ticket which was priced at 450$ and some changeI filled my info in and put my credit card info and after booking the price that I was charged was 1200$ and change! This happened on November and now is December and the charges are still pending even I called one minute later and cancelled that ticketVery dishonest company and terrible service!

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to the dates confirmed on your reservation under Orbitz record locator [redacted] I appreciate the opportunity to review your account and respond to your concernsAt Orbitz, we understand the importance of properly confirming the dates our customers choose during the booking processPlease know we have thoroughly reviewed the history of your booking process, and we do show we properly confirmed the dates chosenThe dates were recapped throughout the booking process, displayed on the confirmation page, updated in your “My Trips," and on the email confirmation that was forwarded to youIf we had been contacted during the courtesy cancellation timeframe, we could have canceled the booking for refundHowever, once this time frame had passed, we were required to charge all airline rules and restrictionsMr [redacted] , I understand this is not the response you were hoping for, but we are not showing there was an Orbitz error during your booking processThank you again for giving me the opportunity to address your concernsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

Complaint: [redacted] I am rejecting this response because:i already contacted [redacted] airlines regarding the schedule change they madeThe uninformed me it was the responsibility of the travel agency Orbitz to inform me of any changes to flight schedule and rebook my itineraryOrbitz did not do thisThis is an issue with Orbitz and [redacted] Airlines that I shouldn't have affected me On on top of that I called Orbitz hours before my flight to great this sorted outOrbitz Rep out me on hold for half an hour each by different repsI spent a total of hours on hold with Orbit without any resolution causing me to miss my flightThis is totally unacceptable and Orbitz is at faultI missed important family event because of their screw up and terrible customer serviceThey need to reimburse my for this filesystem flight they booked me on the newer Thur longer routes and extended flight times and loss of vacation day as well Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/04/25) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you booked several reservations on our websiteYou later canceled the reservations, and you were expecting a refundI appreciate the opportunity to review and respond to youOn behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused you Please know the reservation under record locator PBORB [redacted] was booked on April and canceled on April This reservation was courtesy canceled and refunded to the Visa Card ending in [redacted] Record locators PBORBXXXXXXXXXX, PBORBXXXXXXXXXX, PBORBXXXXXXXXXX were booked and canceled on April and refunded to the same card However, the reservation under record locator PBORBXXXXXXXXXX was canceled and held as a credit for future travelOnce this was done, the sale was reported, and the airline fare rules were in effectThe ticket could no longer be refunded, as per the terms and conditions; the ticket was non-refundableWe don't want to come across as insensitive to your situation, and certainly understand that mistakes can happen, particularly on the InternetHowever, Orbitz, as a travel agency, has to abide by the guidelines put in place by the carrier ***, I wish our response could be more favorableWe appreciate your business, and we hope to have an opportunity to serve you in the future Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) is used as a way to scam rules by company, but also when not to use tickets for future travel, it's a hard way to practice and run the clientBut this time will be removed Final Business Response / [redacted] (4000, 13, 2014/05/16) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherThank you for your follresponse Please know we do not mean to across as insensitive your situationHowever, you were charged by and the funds for your tickets went to US Airways and not OrbitzThis information can be verified by checking your credit card statementOnce the reservation was not canceled by the deadline for a courtesy cancellation, the reservation was reported to the airlines, and the fare rules on the ticket came into effect The rules on the ticket were placed there by the carrier themselves, and Orbitz, as a travel agency, as to abide by the fare rules placed on the ticket by the carrierThe Orbitz member or the person using the account on the member's behalf has to acknowledge that they agree to the terms and conditions before the reservation can be completedThe same rules would apply if you had booked on another website or with the carrier directly [redacted] I wish our response could be more favorableWe appreciate your business, and we hope to have an opportunity to serve you in the future Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Final Consumer Response / [redacted] (4200, 11, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Only I want my money back I feel broken I save the money with my family for several monthsI lost this money for make a mistake for not read very well Englishonly press the butom for refund never saw the policyonly request my money back and no wish to travel anymore

Initial Business Response / [redacted] (1000, 5, 2014/02/28) */ Dear Mr [redacted] Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for this disappointing experience It is my understanding that you booked your tickets on February 26th, however, on February 27th; you saw the fare priced lower by the airline for your itineraryYou are requesting a refund for the fare difference Please know that all fares are determined directly by the airlines and can be updated at any time, and can change throughout the day, based on demand for the flight and the airlines' right to change them at any time Your reservations were priced based on your selection using the lowest airfare available to Orbitz on the date of your bookingRegrettably, Orbitz is unable to issue any partial refunds for a lower airfare that may have become available due to changing airline availability In addition, please know that some airlines do allow a 24hr courtesy cancel; however, the reservation was processed on February 26th at 11:52am, and you contacted Orbitz on February 27th, at 12:18pm, which is outside the airline 24hr courtesy cancel period Mr [redacted] , while we are unable to refund fare difference, we value your business and as a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher ($per person) on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next prepaid airline, hotel or package booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until February 28, Mr [redacted] , I am sorry my response could not be more favorableWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (2000, 12, 2014/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 10, 2014/03/05) */ Dear Mr [redacted] Thank you for your recent responseI am sorry for your continued disappointment Please know that our records support that you contacted us at 12:18pm CST on February 27th Our records further reflect that our agent transferred you to a supervisor on this date Unfortunately, I do not show that your account was accessed prior to the above call In reviewing the above call, I find that you did not want to cancel for a refund, that you wanted Orbitz to honor the airfare you were seeing on Priceline for a total of $per ticket Mr [redacted] , please know that Orbitz is not in possession of the funds paid for your tickets, and therefore, we would be unable to refund airfare difference due to changing vendor pricing However, what I can do, to try to resolve this matter more to your satisfaction, is to upgrade my $voucher offer to $future travel voucherPlease use the same instructions originally sent to you with the $voucher offer I hope you will accept my offer in the spirit it is intended, as Orbitz is unable to further compensate in this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have yet received any confirmation of the new bookings that have been made for my mother and my nephew I would like an updated itinerary and confirmation # from Orbitz for the tickets that they have purchased I have used Orbitz for many years, the lack of communication with their customers when a problem arises is unacceptable if the communication was open there would be no need to file a complaint Please forward me the new itinerary and confirmation number for the tickets purchased Sincerely, [redacted]

May 22, 2017Revdex.comComplaint Department – Orbitz.comRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint that she is requesting the ability to use her reservation without any change fee Our records indicate on January 16, the customer self-booked a round-trip flight using Orbitz.comThe flight reservation was operated by [redacted] Lingus, with flights from Denver, CO to Venice departing on June 24, 2017, and returning on July 3, 2017.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules the customer agreed to at the time of booking, both tickets were non-refundable with a change penalty fee of $per passenger would be charged per directionIn addition, the customer would be responsible for any difference in fareThe customer must book travel prior to the original flight scheduled departure time (June 24, 2017)The travel must be completed before one day from the date of issuance (January 16, 2018).On May 22, Orbitz contacted Ms [redacted] We advised that due to the confusion Orbitz will refund up to $This is the amount that Ms [redacted] would sustain as the change fee from *** LingusThis reservation is still activeOrbitz was unable to get back in contact with Ms [redacted] to cancel the reservationWe suggest that Ms [redacted] contact Orbitz prior to June 24, and refer to case number [redacted] .We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service