Orbitz

Dear Ms. [redacted] The Revdex.com has
shared your recent correspondence pertaining to the flight information provided
during your booking process.  I
appreciate the opportunity to review your account and respond to your concerns.At Orbitz, we understand the importance of...

properly
confirming and providing our customers of all flight information throughout the
booking process. To ensure the accuracy of our website, we do keep logs of our
customers booking process for further review. Upon reviewing our website logs
of your booking process, I do show that the website properly advised that
United flight number 696 was a connecting flight via Denver, and your flight
number would not change. All of the flight times were displayed, and the
connection time given. I have attached a screen shot for your review of the
information provided during your booking process. Ms. [redacted] I certainly empathize with your situation;
however, we do show that all flight information was displayed prior to
confirming your flight, and we are unable to offer compensation due to your
flight delays.  Ms. [redacted] I wish that I could offer you a more favorable
response. We do appreciate your business, and hope that we have a future
opportunity to serve you. Sincerely, [redacted] Orbitz Customer Relations

February 8, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight. We understand [redacted] was concerned about the placement of last names on the airline ticket. Our records show on January 14, 2018 [redacted] or a person authorized on their account booked a roundtrip flight with Iberia through the Orbitz.com mobile site, to travel from Catamarca to Madid on January 27, 2018, and return on February 4, 2018, for $1033.10.When passengers’ names are provided for airline tickets spaces and dashes are removed in many cases. This is a normal part of ticketing and it is expected during check in and boarding processes. Our records indicate our customer contacted us concerned that the space wasn’t placed, and advised the airline’s advise was that it would need to be corrected. In later contact with our customer we called the airline to verify what they require on the ticketed name, and we were advised that the name as it appears is correct without the space. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Corporate Customer Service

March 28, 2016
Revdex.com
Complaint Department – Orbitz.com
Re: Orbitz Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding hotel reservations. We understand the customer is requesting refund for their reservations.
Our records indicate on February 2, 2016, the customer booked hotel reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Hotel accommodations were at the Tel-Aviving Apartments, checking on March 9, 2016, for six nights.
Upon further research, we were able to confirm on March 25, 2016, that Orbitz processed a full refund in the amount of $469.16 back to the original forms of payment and deposited a $100.00 Orbucks (Electronic Travel Coupon) into the customer’s Orbitz account.
The amount of time it takes for the customer to receive a refund depends on how quickly their credit card company processes refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting Orbitz’s response to my complaint.  Firstly, Orbitz's own website states that the company will immediately effectuate a reservation for their customer after payment has been accepted and suggests that a room will be ready after check-in time.  Indeed, the terms and conditions state that "[u]pon submitting [a] reservation request [a customer] authorize[s] Orbitz to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.  However, in your response you admit that “the time it takes for the reservation to be received can vary” by hotel.  This relevant information, which would have been material to by decision, was not disclosed to me prior to purchase. Please note that 940 CMR 3.05 says it is a violation of M.G.L. c. 93A if a business: [d]irectly, or by implication, or by failure to adequately disclose additional relevant information, has the capacity or tendency or effect of deceiving buyers or prospective buyers in any material respect. Had I known that reservations for the [redacted] Hotel made through Orbitz’s website would take more than two hours to process, I would have selected a different hotel or reserved a room directly with the hotel.  Orbitz failed to meet the standard of Massachusetts consumer protection rules and regulations and should immediately take steps to resolve my dispute by providing me with a full refund. Furthermore, while the Orbitz agent was ultimately able to assist in securing my reservation (nearly three hours after waiting in the lobby), he was seemingly uninformed and shocked that I would not hand over my cell phone to the hotel check-in staff. I am reaffirming my request for a full refund and look forward to receiving your response. 
Sincerely,
[redacted]

Revdex.com Chicago & N. Illinois Complaint Department   Re: Orbitz Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr. [redacted]. In an effort to resolve this matter, Orbitz has consistently remained a liaison between Mr. [redacted] and [redacted] Air. We have advocated on his behalf to obtain the refund that Mr. [redacted] has requested. All information that has been provided by [redacted] Air with regards to Mr. [redacted] refund has been included in our responses to the Revdex.com. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Corporate Correspondence Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this initial response is satisfactory to me. The company has reached out to me for additional details and has indicated that they will further research the problem to see if they can provide a resolution. We will wait to see if this continues to be a problem for us. 
Sincerely,
[redacted]

April 21, 2016 Revdex.com Complaint Department – Orbitz.com Re: Orbitz Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund for the $7.00 booking fee, and $44.00 for the amount of the [redacted] Airlines ticket. Our records indicate on March 28, 2016, the customer booked combined one way fare flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. On April 21, 2016, a refund in the amount of $7.00 was processed back to the customer’s original form of payment. The amount of time it takes for the customer to receive a refund depends on the length of time it takes the airlines and the customer’s credit card company process refunds. As [redacted] Airlines was the merchant of record (the company that charges the customer’s credit card) for the amount of $44.00, Orbitz did not charge the customer’s credit card for the flight reservations. We request that Ms. [redacted] provide Orbitz with a copy of her credit card statement reflecting the charges from [redacted] Airlines for further review. We ask the customer to omit any personal information from the document, for security purposes. Once received, Orbitz will further assist Ms. [redacted] in resolving this issue. The customer may submit the information through the complaint submission on the Revdex.com website. The actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] Airlines. Orbitz serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners. We act only as an agent for their product and do not have the authority to override or to change their policies.   We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

March 18, 2016
Revdex.com Re: Orbitz Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our...

attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding hotel reservations. We understand the customer is requesting a refund and replacement of her Orbucks coupon.
Our records indicate on March 3, 2016, the customer booked hotel reservations – itinerary [redacted]. Hotel accommodations were at the [redacted] Inn St. Louis - [redacted], checking in March 3, 2016, for one night.
Upon further research, we were able to confirm that the customer submitted their request to have their Orbitz coupon refunded to their account.
On March 18, 2016, Orbitz processed a refund in the amount of $63.44 back to the customer’s original form of payment. The time it takes for the customer to receive a refund depends on how quickly her c[redacted]it card company processes refunds.
We have provided Ms. [redacted]’s online Orbitz account with a $75.00 Orbucks (Electronic Travel Coupon) valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for their next qualified reservation, and it is valid until one year from the date of this letter. We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

January 27, 2017 Revdex.com Orbitz.com – Dallas and Northeast Texas Complaint Department Re: Orbitz Case [redacted]
Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz.com is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted]) regarding the customer service issues. Upon researching Ms. [redacted] complaint, we were unable to find the itinerary number the customer mentioned. Further research shows, contact information provided is linked to an account but no itinerary purchases were ever made. As a point of reference we would like to mention to Mr. [redacted] per our Terms of Use provided on our site, ticket price is not guaranteed until purchase is complete. We appreciate the time you took to provide us your feedback as this is an important part of Orbitz.com continuing to improve. Please feel free to contact us if you have any further questions. We thank you for allowing us the opportunity to address the issues that were brought to our attention. Sincerely, [redacted] Tier 3 Customer Service

Dear Ms. [redacted] Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns. At Orbitz, we understand the importance of making all of our suppliers’ rules and restrictions available for our customers’ to review, so that an informed decision can be made.  Prior to confirming your reservation, it must be agreed to that the supplier rules and restrictions have been read and agreed too. Ms. [redacted] we certainly regret your continued disappointment in our services, but we show that we did properly display the fare rules for your review prior to confirming the booking.  Please understand that you were charged by the airline directly, and Orbitz does not hold the funds for the ticket reserved.  As a travel agency, Orbitz is required to follow all airline imposed fare rules. Ms. [redacted] we wish that our reply could be more favorable.  We do appreciate your business, and hope that we have a future opportunity to serve you. Sincerely, [redacted] Orbitz Customer Relations Tell us why here...

July 11, 2017
 
Revdex.com
Complaint Department - Orbitz
 
Re: Orbitz Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted]) regarding the contract issues. 
 
Our records show on July 4, 2017, Mr. [redacted] self-booked an Orbitz.com pay later hotel reservation via booking number [redacted] in the amount of $2,150.00. We understand from Mr. [redacted]’s complaint, after booking the reservation it was not accepted by the property. The customer also stated he contacted customer support for assistance but no proper resolution was provided. Mr. [redacted] is requesting for Orbitz to boo another comparable property and cover any difference in price.
 
Upon researching the customer’s complaint, we can confirm on July 4, 2017, when Mr. [redacted] brought this matter to our attention, Orbitz advocated on the customer’s behalf by contacting the property twice. Orbitz was informed; they do not accept reservation a year in advance and that the amount paid in advance by Mr. [redacted] was fully refunded.
 
Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by the terms and conditions set by that particular vendor. Orbitz does not own or operate any properties and information regarding a hotel’s availability is received from each vendor which is then posted on our website. At this time since no charges were process by Orbitz and the hotel processed a full refund for the canceled reservation, we are unable to honor Mr. [redacted]’s request for compensation.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11956964, and find that this resolution is satisfactory to me.   I can't thank you enough for your help in getting us our confirmation that our flights have in fact been booked. 
Sincerely,
Kenneth [redacted]

May 26, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought...

to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Alissa [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted] complaint she is requesting a partial refund of her flight reservation. On May 26, 2016, we contacted Ms. [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on April 26, 2016 the customer self-booked a round trip flight reservation using Orbitz.com for one traveler. The flight reservation was operated by [redacted] Airlines, with flights departing on May 6, 2016 from Washington, DC to New York, NY and returning to May 8, 2016Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules, the tickets were non-refundable with a change penalty fee of $200 per passenger would be charged. In addition, the customer would be responsible for any difference in fare.We can confirm on May 4, 2016, Ms. [redacted] contacted Orbitz stating she incorrectly booked her reservation and would like to change her return destination. During the call the agent advised the customer of [redacted] Airlines in regards to changing the ticket. Due to the change fee and difference in fare the agent suggested that a more economical solution would be to purchase a new ticket. The customer thanked the agent then disconnected the call.As an effort to advocate on the customers behalf we contacted [redacted] Airlines on May 26, 2016. Orbitz was advised that due to the customer not utilizing her ticket she still retains credit. Ms. [redacted]‘s flight credit validity states, that travel must commence within one year from the original ticketing date of April 26, 2016. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

January 17, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a car reservation. We understand from Mr. [redacted] complaint he requesting a refund of the $143.00.Our records indicate on December 22, 2016 the customer self-booked a car reservation with Orbitz. The customer reserved a Special Vehicle with [redacted] Rent A Car. The car is due to be picked up on December 24, 2016, in Halifax Nova Scotia and returned to the same location on December 25, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As [redacted] Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations.On January 17, 2017 Orbitz contacted [redacted] Rent A Car to advocate on Mr. [redacted] behalf. They advised that this matter was resolved on January 6, 2017 when a refund of $143.56 was issued.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Here is the information that Orbitz requested:Email used to make a reservation: [redacted]@gwu.eduItinerary #[redacted]Thank you,342077967 Itinerary # 1334207796
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The hotel manager DID NOT say that I could not get a refund. He said that Orbitz would have to refund me because I had paid through them. He did not offer an "upgraded" room. He very RUDELY said "you have to let me give you a different room." I replied that if the room I had just left was that disgusting, then I was not going to stay in his hotel. I asked him twice if I needed any documentation from him to receive the refund, and he said NO. He said it was in the system and Orbitz would have all they need for my refund. I did SIT on the bed and look for other places to stay. I did used the restroom while I was searching for another hotel. I have been told twice now by Orbitz phone representatives that they would notify they hotel, then call me back within 48 hours with a response to my problem and it is now weeks later and I have never received a call from Orbitz. I booked through Orbitz for another hotel that night less than an hour after I checked in. I have never in my life been so disgusted that I could not imagine staying in a hotel room. I spoke 6 different times to an Orbitz representative over the phone and NOT ONCE did ANY of them say that they would refuse a refund for a room that was so gross I could not stay there. If ALL of this was supposed to be common knowledge, why did so many of the phone representatives fail to mention ANY of this. I should not be getting new information through the Revdex.com after I have called their customer service line so many times. Orbitz and the hotel have colluded to defraud me of my money by changing and embellishing their side of the story as many times as they have to for me to give up. My story has not changed. My problem has not changed. I did not stay in that hotel and I did not cancel because I FELT like it. I left the hotel because it was disgusting and an unsafe for my children to sleep.
Sincerely,
[redacted]

May 2, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to...

our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] A [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Mr. [redacted] complaint he is requesting a refund for a flight reservation. On May 2, 2016, we attempted to contact Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Our records indicate on February 10, 2016 the customer self-booked a roundtrip flight reservation using Orbitz.com for one traveler. The flight reservation that was purchased was operated by a low cost carrier, [redacted] Air Shuttle. The customer’s flights were scheduled to depart from Copenhagen to Nice departing on April 12, 2016 and returning on April 23, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies.  The customer booked one roundtrip ticket with [redacted] Air Shuttle who was  the merchant of record, and the companies that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations.We can confirm Mr. [redacted] contacted us on April 11, 2016, as his flights on [redacted] Air Shuttle were not confirmed. The customer wanted compensation for his flight reservation. We apologize for the inconvenience this may have caused you. Only the airline can made changes to these types of flights. These changes are not related to the type of ticket that the customer bought or the company that the customer bought from. Airlines rarely tell travel agencies why they make a change. In addition,. Orbitz website also advises our customers to confirmed their online itinerary and check the flight status 72 hours before departure, by contacting the airline directly. By contacting the airline, customers are prepared for such changes which are, regretfully, out of the control of Orbitz. Based on the fare rules agreed to at the time of booking, [redacted] Air Shuttle flights stated to take any action on the reservation, the customer had to contact them directly. Orbitz is unable to handle any cancellations or changes for [redacted] Air Shuttle flights. As the tickets are non-refundable, we are unable to provide a refund of the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Dear Mr. Alinder, The Revdex.com has shared your recent correspondence pertaining to your hotel no show fee charges.  I have reviewed your reservation history to better understand the nature of your concerns.   You had a reservation at the Fairfield Inn & Suites...

St. Paul Northeast that the dates were booked in error: however, the reservation confirmed was associated with a nonrefundable cancellation policy.  I appreciate the opportunity to review your account and respond to you inquiry. Please know that we do empathize with your situation, and today I have contacted the Fairfield Inn & Suites St. Paul Northwest. The Fairfield Inn & Suites St. Paul Northwest, have authorized a full refund for your stay in the amount of $268.08.  Please allow 3 to 5 days for the refund to process to your account.  Mr. [redacted] thank you for bringing this matter to our attention.  We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services. Sincerely, Luisa [redacted] Orbitz Customer Relations Chicago, IL

May 16, 2016 Revdex.com Complaint Department – Orbitz.com Re: Orbitz Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding car rental reservations. We understand the customer is requesting a refund for $43.00 for the Best Price Guarantee. Our records indicate that on April 21, 2016, the customer self-booked flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Travel is on [redacted] Airlines, departing May 19, 2016, from Orlando, Florida to San Francisco, California, returning May 24, 2016, for one passenger. Upon further research, we were able to confirm that on April 28, 2016, Orbitz processed a refund in the amount of $43.00 back to the customer’s original form of payment for the Best Price Guarantee. The amount of time it takes to receive a refund will depend upon how quickly Ms. [redacted]’s credit card company takes to process refunds. We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

Dear Ms. [redacted], The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule change that occurred on your flight, and the refund request submitted due to the changes.  I appreciate the opportunity to review your account and respond to your...

concerns. At Orbitz, we certainly understand the frustration that an airline imposed schedule change can cause.  When a change occurs, we make every effort to accommodate our customers to their satisfaction.  However, airlines do have regulations that must be followed when new flights are chosen or refunds requested.  Airline schedule changes are not in the control of Orbitz, and as a travel agency, we must abide by the airlines rules when re-accommodating a customer. Ms. [redacted], please understand that Orbitz does not hold the funds for the tickets reserved.  Your credit card is charged by the airline directly.  We have made the refund request on your behalf as previously advised, but we do have to await the approval from [redacted] Airlines before we can fully process the refund.  Once we have received a response, we will promptly update you. Ms. [redacted], thank you again for the opportunity to address your concerns.  WE appreciate your business, and look forward to serving you in the future. Sincerely, [redacted] Orbitz Customer Relations