Orbitz

August 28, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a hotel reservation. We understand the customer is requesting a full refund of her hotel reservation.Our records indicate that on March 06, 2016 the customer self-booked a hotel reservation for five travelers using Orbitz.com. The customer purchased a six night hotel reservation at [redacted] Courtyard Apartments & Penthouse, checking in on August 17, 2016, and checking out on August 23, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the cancellation and change policy agreed upon by Ms. [redacted] at the time of purchase, Cancellations or changes made after 6:00 PM local hotel time, Wednesday, August 03, 2016 are subject to a hotel fee equal to 50% of the total amount paid for the reservation.Our records confirm the customer canceling her hotel reservation on August 14, 2016 on Orbitz.com. After reviewing Ms. [redacted]’s step-by-step cancelation process we are able to verify that the customer was advised that a refund of 696 GBP would be processed to the customers original form of payment due to canceling after August 03, 2016As an effort to advocate on Ms. [redacted]’s behalf Orbitz reached out to the hotel. After multiple attempts to contact the property we were unable to receive authorization to refund the customers reservation. As Orbitz is third party agency we are unable to refund Ms. [redacted]’s reservation without the property’s authorization.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted] complaint she is requesting assistance with utilizing her flight credit. On May 23, 2016, we attempted to contact Ms. [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the customer.Our records indicate on March 14, 2016 the customer self-booked a multi-destination flight reservation for two adults, one child, and one infant. The customers flights were operated by [redacted], they were scheduled to depart from Philadelphia, PA to Seoul on May 19, 2016. The customer was then scheduled to depart from Seoul and arrive in Tokyo  on June 3, 2016 and finally returning from Tokyo to Philadelphia, PA.We are able to confirm that this issue was resolved as of May 5, 2016 when the customer called Orbitz for assistance with exchanging the tickets. At that time the agent successfully exchanged the customer tickets. Furthermore we called [redacted] and were able to confirm that the customer was able to utilize the outbound portion of the exchanged tickets.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

June 14, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] T [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.As previously advised Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] Airlines was the operating carrier and merchant of record for the customers departure flights (the entity that received the funds and the company that charged the credit card) on this itinerary. Orbitz has no control over when, or how often, airline initiated schedule changes occur. Orbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies. Schedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.As Ms. [redacted]’s change was related to an airline schedule change, Orbitz is unable to honor the customer’s request for any further compensation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

March 10, 2016
Revdex.com
Complaint Department – Orbitz.com

Re: Orbitz Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from Jen Berrios (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting that Orbitz honor her Best Price Guarantee submission.
Our records indicate on February 21, 2016, the customer booked flight and hotel vacation package – itinerary [redacted] – using the self-service tool on the Orbitz website. Travel is on [redacted] Airlines, departing July 2, 2016, from Miami, Florida to Punta Cana, Dominican Republic, returning July 9, 2016, for two passengers. Hotel accommodations are at the [redacted] – All Inclusive, checking in July 2, 2016, for seven nights. Round trip ground transportation for two passengers was booked in conjunction with this vacation package.
Upon further research, we were able to confirm on February 23, 2016, that the customer submitted a Best Price Guarantee claim, which had initially been denied. Upon further review, Orbitz has decided to honor the customer’s request for the Best Price Guarantee, and on March 10, 2016, Orbitz processed a refund for the price difference in the amount of $190.00 back to the customer’s original form of payment. The time it takes to receive a refund depends on how quickly the customer’s credit company takes to process refunds.
On March 10, 2016, Orbitz provided Ms. Berrios online Orbitz account with a $50.00 Orbucks Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package.  The coupon will appear in the booking path for your next qualified reservation, and it is valid from one year from the date of issue.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/06/16) */
Dear Ms. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the cancellation policy associated with your reservation. I appreciate the opportunity to review your account and respond to your...

concerns.
We certainly regret to hear of your disappointment in our services; however, as a travel agency, we are required to follow all of our suppliers' rules and restrictions. If you would like to provide the Orbitz record locator associated with the specific reservation in question, I will be happy to review this issue further on your behalf.
Ms. [redacted] thank you again for the opportunity to address your concerns.
Sincerely,
Charlotte [redacted]
Orbitz Customer Relations

November 29, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on November 14, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a one night hotel reservation at Hotel [redacted] station, checking in on December 10, 2016 and checking out on December 11, 2016.As of November 26, 2016 the customer canceled his hotel reservation and has received a full refund of the reservation. Due to this we are unable to approve the customers reservation for their submitted Best Price Guarantee claim.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/05/03) */
Hi Mr. [redacted]
Thank you for contacting Orbitz via the Revdex.com regarding your upcoming [redacted] Airways (EY) reservation. I understand that [redacted] made an update that was drastically different than scheduled itinerary....

However, you were not notified by Orbitz.com of the change.
Mr. [redacted], on behalf of Orbitz, I sincerely apologize for this disappointing experience.
Upon review of your itinerary, I did find record of the changes, as you mentioned, beginning on January 26, 2015. Regrettably, while we do show that our system rejected the early changes - as the itinerary was a "mismatch" no notification of this unsuccessful airline update was sent to you. In fact [redacted] continued making minute adjustments to their original flight schedule, which was not accepted, until March when the flight/route you prefer was "dropped" completely.
In March, [redacted] Airways made another route/schedule adjustment, with notification to Orbitz. This is the date that Orbitz sent the schedule change notification to the email address on file. [redacted] also made ticket exchange - making the update "final".
Regrettably, there are no other flight options for your intended travel date and destination available for this carrier. Therefore, the schedule adjustment made March 2015 is truly "final"-as the only option [redacted] Airways travel. This is the reason, full refund was offered in lieu of the fare rules.
Ms. [redacted], understand you would have preferred immediate notification of the airline attempts to change your itinerary. Please understand, Orbitz as a .Com relies heavily on technology, most of our systems/processes are automated. Therefore, in the case airline itineraries, the carrier would send electronic notification via a shared system that an update has occurred; and we'd pass [redacted] that a "schedule change has occurred" to the customer.
However, in this case, while [redacted] sent updates, the actual "passenger [redacted] did not update; as the proposed changes were "rejected". Therefore, no notification was issued; and regrettably, there was no "manual action" was not taken on our end. I am sincerely sorry for this technical event.
Please be assured Orbitz is constantly working internally, and with our airline partners, to streamline processes. It is clear from this situation that our "rules" regarding automated processing could be reviewed and improved. Our goal is for customers to have seamless travel experiences and while Orbitz is not responsible for airline schedule changes, airlines' have the sole right to update, cancel, delay, or discontinue service at any time, we do apologize for inconvenience.
Mr. [redacted], please do let us know if you'd prefer to cancel this active itinerary for [redacted] and request the airline refund. Orbitz Service will be happy to assist you 24 hours per day at[redacted]. Please know, if not traveling as now confirmed, you must cancel prior to scheduled departure to be eligible for the airline refund. Otherwise [redacted] may withhold any ticket value, credit, or refund, under their "no show" policy.
Unfortunately, while I understand the new itinerary does not "fit" with your other travel plans, regarding this [redacted] ticket, action must be taken to cancel or travel must be completed as booked. As you've been advised there are no alternative routes via [redacted] and [redacted] refuses to allow any substitute carrier. Only refund or travel as scheduled is possible due to [redacted]'s existing flight schedule - your preference is no longer available via [redacted].
Mr. [redacted], I wish our response could be more favorable and I appreciate your concern. Please do let me know if you have any further questions. Orbitz values your business and we hope for a future opportunity to restore your confidence in our products and services.
[redacted]
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any notification in the month of March as stated in the response from orbitz. Send me a copy of email notification which has been sent to me. As stated earlier, I have come to know about the itinerary changes only when I logged into my orbitz account to take print out.
Final Consumer Response /* (4200, 11, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue reported to orbitz is about their failure to notify the customer about the change in the itinerary. In the first response orbitz mentioned that a notification was sent to me on the month of March, but I never received any such notification. I asked a copy of email as proof and their recent response doesnt address it.
Final Business Response /* (4000, 13, 2015/05/09) */
Mr. [redacted],
We apologize for not notifying you of the airlines early attempts to change your reservation. It may have been helpful to you to have early "warning" that the airline was making schedule adjustments, even though they were not accepted. However, that changes made in March to your reservation were both "final" in terms of schedule options for the airline; and direct - made to your ticket by the airline. Therefore , as you've acknowledged the notification was made. You are aware of the schedule issue and the options - to accept or have refund requested from the airline.
Orbitz, while regretful that there is no alternative assistance available, is not responsible for the lack of scheduling options - the airline schedule is not within our purview. Further only the airline may allow or disallow the this substitution of other carriers - in this case, that option has been denied. We do understand your situation but there are no alternatives in this case. We apologize.
Kindly,
[redacted]
Orbitz Customer Relations
Chicago, IL

March 18, 2016
Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from...

our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation. We understand from the customers complaint they are unhappy about the best price guarantee policy.
To further review the customers Best Price Guarantee claim we request the customer to please provide documentation of the email correspondence with our customer service along with any screenshots collected supporting the lower price offered by [redacted].com.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

Dear Mr. [redacted],   The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. It is my understanding you were upset to learn your reservation at the First Landing Beach Resort and Villas, with...

Orbitz booking number [redacted], did not qualify for our Best Price Guarantee. I appreciate the opportunity to review your account and respond to you.   On behalf of Orbitz, I would like to apologize for any frustration this has caused you.   Please know the terms and conditions for our Best Price Guarantee program have recently changed. At the time you booked your reservation the terms and conditions stated that a reservation had to be purchased with a credit card with a United States billing address; therefore, this is why your claim was denied.   Mr. [redacted], we show that you have canceled your original reservation and have rebooked at the lower rate; however, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we have added $100 in Orbucks to your account. They are valid until February 16, 2017 and are available to be used towards your next qualifying prepaid hotel booking.   We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2014/09/05) */
Dear [redacted]
The Revdex.com has shared with us your recent correspondence regarding your experience with Orbitz. I understand you are upset as you have been unable to book a car reservation in Salt Lake City. I appreciate...

the opportunity to review your account, and respond to you.
On behalf of Orbitz, I would like to apologize for any frustration this has caused.
Please know, we have escalated your complaint to the appropriate department for review, so this does not happen in the future.
Nevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience, we would like to offer you a $100 future travel voucher to be used on your next Orbitz.com booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.

Here are the instructions for the future travel voucher:

When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected]. Please reference case number [redacted] and my email offering the $100 voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this email, until September 5, 2015.
[redacted], we appreciate your business, and hope you will continue to use Orbitz in the future with your travel needs.
Sincerely,
[redacted]mer Relations
Chicago, IL

Complaint: [redacted]
I am rejecting this response because:
I am glad Orbitz realized their mistake. But that doesn't change the fact that I spent many hours on the pohone with incompetent reps who couldn't figure this mistake out. I don't care much about the $18 difference in rebooking fees as much as I do about the frustrating experience I faced due to poor customer service. I will not consider this matter closed until Orbitz waives the rebooking fee completely for wasting my time and effort. Please advise if they can do this before I take this to small claims. Thank you. 
Sincerely,
[redacted]

Revdex.com
Complaint Department - Orbitz
 
Dear Revdex.com,
 

dir="LTR">Thank you for taking the time to contact Orbitz. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Orbitz is responding to the consumer complaint from [redacted] W [redacted] (Revdex.com case number [redacted] ) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
I contacted the airline ([redacted]) directly on June 28 as suggested by Orbitz personnel and the airline replied that because I had made the reservation through Orbitz there was nothing they could do.
If a travel agent such as Orbitz doesn't have neither the authority nor the leverage to negotiate some type of arrangement on behalf of its customers, then why would anyone rely on this online travel agents when they can't solve an issue that was not originated by the customer?
Orbitz just lost 2 customers!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 14, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] J [redacted]. We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.After further review of the hotels policies available on Orbitz.com we are able to verify that prior to booking the customer was able to review the “Fees” section of the Apartment policies which advised the following:You'll be asked to pay the following charges at the hotel:Breakage deposit: USD 300 per stayFurthermore prior to booking the reservation Mr. [redacted] was advised cancelation policy which was agreed upon when booking the reservation, “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We sincerely regret that we are unable to offer a more satisfactory response or resolution to Mr. [redacted]’s concern. At Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Mr. [redacted] with the $311.24 rate that was agreed to upon booking the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

August 26, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.Orbitz offers our customers a 24 hour courtesy cancellation period for certain flight reservations. Orbitz is a third party booking agency and must follow the terms and conditions of our vendors. As the customer was advised throughout the booking process that the hotel portion of her package reservation is non-refundable we are unable to authorize a refund of the customers canceled hotel reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

June 9, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted]’s complaint she is requesting a refund for a flight reservation.Our records indicate on March 31, 2016 the customer self-booked a round trip flight for two travelers. The flight reservation was operated by [redacted] Airlines, with flights departing on April 6, 2016 from Dallas to Cebu on April 24, 2016.We can confirm that the customer called Orbitz on April 6, 2016 to cancel and refund her flight reservation minus the $200 cancelation penalty per ticket. As of May 20, 2016 the customer called Orbitz again to inquire about a refund that should have been processed for her flight reservation. Our agent in the corporate office was able to verify that the reservation was not refunded properly therefore during the call the agent immediately processed a refund for Ms. [redacted]’s tickets. Due to the previous process error the agent processed an additional refund for $400. The time it takes the refund to post to the customer’s account depends on the time it takes the airline and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jillian [redacted]

Initial Business Response /* (1000, 5, 2014/02/28) */
Dear Mr. [redacted]
Thank you for contacting Orbitz via the Revdex.com. On behalf of Orbitz, I sincerely apologize for this disappointing experience.

It is my understanding that you booked your tickets on February 26th,...

however, on February 27th; you saw the fare priced lower by the airline for your itinerary. You are requesting a refund for the fare difference.
Please know that all fares are determined directly by the airlines and can be updated at any time, and can change throughout the day, based on demand for the flight and the airlines' right to change them at any time.
Your reservations were priced based on your selection using the lowest airfare available to Orbitz on the date of your booking. Regrettably, Orbitz is unable to issue any partial refunds for a lower airfare that may have become available due to changing airline availability.
In addition, please know that some airlines do allow a 24hr courtesy cancel; however, the reservation was processed on February 26th at 11:52am, and you contacted Orbitz on February 27th, at 12:18pm, which is outside the airline 24hr courtesy cancel period.
Mr. [redacted], while we are unable to refund fare difference, we value your business and as a gesture of our sincerity, Orbitz would like to offer you a $100 USD future travel voucher ($50 per person) on your next prepaid Orbitz.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.

Here are the instructions for the future travel voucher:

When you make your next prepaid airline, hotel or package booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected]. Please reference case number 2041117 and my letter offering the $100 voucher in your request. Orbitz will then issue a credit to the card used for the new booking.
This offer is valid for one year from the date of this letter, until February 28, 2015.
Mr. [redacted], I am sorry my response could not be more favorable. We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.
Sincerely,

[redacted]
Orbitz Customer Relations
Final Consumer Response /* (2000, 12, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2014/03/05) */
Dear Mr. [redacted]
Thank you for your recent response. I am sorry for your continued disappointment.
Please know that our records support that you contacted us at 12:18pm CST on February 27th.
Our records further reflect that our agent transferred you to a supervisor on this date.
Unfortunately, I do not show that your account was accessed prior to the above call.
In reviewing the above call, I find that you did not want to cancel for a refund, that you wanted Orbitz to honor the airfare you were seeing on Priceline for a total of $321.00 per ticket.
Mr. [redacted], please know that Orbitz is not in possession of the funds paid for your tickets, and therefore, we would be unable to refund airfare difference due to changing vendor pricing.
However, what I can do, to try to resolve this matter more to your satisfaction, is to upgrade my $100 voucher offer to $150 future travel voucher. Please use the same instructions originally sent to you with the $100 voucher offer.
I hope you will accept my offer in the spirit it is intended, as Orbitz is unable to further compensate in this matter.
Regards,
[redacted]