Orbitz

Reserved a flight/hotel package to Los Angeles for July 18 to July 23 of 2016 for 5 people.The total amount was $2080 and the e mail was sent with seats for a [redacted] flight going and [redacted] Air coming back.As of April the charge to the card used was only $1189.Was not sure if the bill was separated so by July when no other bill came we called.First reason was "someone cancelled" the flight part.We told them none from our group did.Then we were told that there is a return flight but not the going flight.So we booked a flight to Los Angeles worth $891.When in Los Angeles we tried to confirm the return flight this time was told there is NONE at all.So the 5 day trip was mostly used to follow up their mistake and ended up paying more for the whole trip as the Orbitz call center finally told us that the $1189 was only for the hotel.What a rip off.It came out as $247/day at a [redacted] whose website advertises rooms for $130.

Complaint: [redacted]
I am rejecting this response because: The information given is not accurate.  I booked for one person for one night on March 8.  There is no Mr. [redacted], so it is no surprise that they were unable to receive contact.  If this was accurate information, then why woul the representatives I spoke to have given me conflicting information to what is being portrayed in this message.  Not only am I asking for a refund from orbitz but also from the hotel do to the fact that the shower did not even work in the hotel.  
Sincerely,
[redacted]

Orbitz is actively engaging in false advertising of their prices. After you have submitted your payment information their website produces a popup that informs you the price has just changed. The naive shopper may think this is because prices just changed while you were entering your info. Not the case at all. Repeated experiments on different days, browsers, devices, etc, all produce the same result. Orbitz (and parent company, [redacted]) is actively engaging in Deceptive Price Advertising to pull in shoppers. Once the shopper realizes it's a better deal they enter all their information, including payment information, and hit submit. Then Orbitz (and [redacted]) tell them "We hate it when this happens... The price of your trip has changed from $994.49 to $1,945.04. Rates can change frequently. Book now to lock in this price."

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.Per the customers rebuttal he is rejecting the responded due to not being able to book a hotel in advance. We apologize about the inconveniences that the customer sustained while reserving their hotel reservation. We are able to confirm that when the customer was booking the hotel room at the [redacted] Inn Kansas City North two options were offered. On the left there is an option labeled “Pay Online Now” which would be the Prepaid Hotel booking that the $50 rebate would be able to be applied to. On the right there is an option that is labeled “Pay Later”. This option allows the customer to pay the hotel directly at the time of check in. This option is not a Prepaid Hotel booking therefore the $50 rebate is not able to be applied to this type of booking.The customer has one year from the date of the original email to book a Prepaid Hotel booking and receive a $50 rebateWe thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2014/10/27) */
Dear Mr. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the refund along with collection notification from a past ticket purchase. I appreciate the opportunity to review your account and respond...

to your concerns.
From your complaint, you booked tickets on July 15, 2014 for travel on July 23, 2014. This was booked with[redacted] Airlines. The concern is the terms and conditions of the tickets and credits along with the collection agency's dispute. You are attempting to understand the terms and conditions along with why the issue has been placed in collections. You believe that as an on-line travel agency, Orbitz should provide this information in the individual account.
Mr. [redacted] I do understand your concern in this matter; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with vendors.
As a travel agency, Orbitz is required to apply the applicable airline fare rules at the exact moment the ticket is issued. The ticket was sold with the understanding that the fare was non-refundable and certain restrictions apply. The booking was made on July 15, 2014 and the primary contact to Orbitz was on July 18, 2014. The courtesy cancellation policy was valid for the first 24 hours after the booking was made; when the contact was made to Orbitz, the policy was expired.
Spirit Airlines has various policies regarding credits for canceled tickets. All airlines charge fees to exchange, and if you needed to change the date of the tickets, fees would apply. According to the documentation, Orbitz contacted[redacted] Airlines and had the call conferenced regarding the changes. Please be advised, all funds collected for the tickets along with the changes were made directly to[redacted] Airlines, not Orbitz.
According to my research, Orbitz did not exchange the tickets on July 18, 2014 for an alternate date. When you contacted[redacted] Airlines to cancel the tickets, after the date change was made, you would have a credit. The validity of[redacted] Airlines credit is 60 days after the cancellation; if the tickets were canceled on July 23, 2014 the credit would expire on September 21, 2015.
Please be advised, all the above conditions along with validity dates are the policy and procedure of Spirt Airlines, not Orbitz.
Currently, Orbitz has received a dispute from the airline and the credit card company for the transaction. Unfortunately, once the issue has been received by collections, Orbitz is unable to suspend the contact and or phone calls regarding the debt. The amount of the debt is the original ticket amount of $668.94, which was charged on July 15, 2014 to[redacted] Airlines.
Although I understand your frustration and dissatisfaction; we are confident that all pertinent information regarding the terms and conditions as well as the cancellation policy was presented to you during the booking process.
Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented.
Mr. [redacted] I understand this may not have been the answer you were looking for; we appreciate your business and hope you will provide us with a potential opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response only stated the terms and conditions of both Orbitz and[redacted] and can care less how we were treated as customers.[redacted] Airlines gave us false information on the phone and were treated terrible by foreign phone operators. I am completely over this experience and will never use Orbitz or[redacted] Airlines ever again.
Final Business Response /* (4000, 9, 2014/11/05) */
Dear Mr. [redacted]
Thank you for your reply. I am sorry you are disappointed with my previous response and regret your perception that it was not empathetic to your circumstances.
As I have stated previously, the booking was made on July 15, 2014 and the primary contact to Orbitz was on July 18, 2014. The courtesy cancellation policy was valid for the first 24 hours after the booking was made; when the contact was made to Orbitz, the policy was expired.
Orbitz did not exchange the tickets on July 18, 2014 for an alternate date.
The validity of[redacted] Airlines credit is 60 days after the cancellation; if the tickets were canceled on July 23, 2014 the credit would expire on September 21, 2015.
All the above conditions along with validity dates are the conditions set by the airline, Sprit, not Orbitz.
We have given this matter every consideration and at the same time, provided you detailed responses regarding it.
As this is not an Orbitz error, we are unable to provide recompense in this regard.
Mr. [redacted] thank you for the opportunity to revisit your situation. We do value your business and hope to have a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns.
We apologize again for any confusion with the airline imposed schedule change that occurred, and that the change was not updated via your “My Trips”.  We understand there was inconvenience associated with the confusion, but the flights were utilized, and as the time difference was still within boarding times of the original flight, we are unable to grant your compensation requests.  A $50 future travel voucher has already been issued, and we do hope that you do decide to utilize the voucher in the future.
Ms. [redacted], we apologize again for your continued disappointment.
Sincerely,
[redacted]
Orbitz Customer Relations




Tell us why here...

Initial Business Response /* (1000, 5, 2014/10/14) */
Dear Mr. [redacted]
The Revdex.com has shared your recent correspondence pertaining to your hotel experience. It is my understanding that you contacted the hotel property and requested late check-in; however, they...

classified you as a "no show", but also stating a reservation was not confirmed for you.
Mr. [redacted] I will be happy to review and address your concerns; however, I am unable to locate the booking in question with the email address provided. If you could please forward your Orbitz record locator and the email address used to reserve the booking in question, I will promptly address your concerns.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Orbitz Record Locator[redacted]
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry but I do not wish to speak with anyone else about the matter. Since my method of payment was Paypal, they were unable to retrieve any funds from Orbitz. I have already spoken to them about this and unfortunately they were not able to provide any refunds based on it being a "Non-tangible" transaction. I originally reached out to Orbitz but was unsuccessful at reaching any sort of agreement "over the phone."
Final Business Response /* (4000, 13, 2014/10/21) */
Dear Mr. [redacted]
Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns.
Please know that I have contacted the Holiday Inn Express & Suites Dallas West on your behalf and spoke to the manager. They have advised that you had a guaranteed room for late arrival. Your reservation was confirmed in their system, and they had already assigned you a room number. They have advised that they were not soldout on October 4, 2014, and would have issued your room upon your arrival.
Mr. [redacted] unfortunately we cannot verify what occurred with the property, but the Holiday Inn has advised that they had a room ready for your arrival, but they have no information that you ever arrived at their property. They have declined your refund request and Orbitz will be charged in full for the booking. I wish that I could offer you a more favorable response.
Sincerely,
[redacted]
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/02/06) */
Dear [redacted]
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you further. I understand you confirmed a reservation on our website. However, the reservation was confirmed for the...

incorrect dates. You would like the money charged to changen the ticket refunded, as you are claiming this was an error caused by the website. I appreciate the opportunity to review your account and respond to you. On behalf of Orbitz, I sincerely apologize for the disappointing experience.
After reviewing your account, I show your reservation confirmed for travel on April 2, 2014. At Orbitz, we understand the importance of our website displaying accurate information during the booking process. To ensure the accuracy of our site, we keep website logs of our customers booking process. I have checked the logs of your booking process, and it does show your search and confirmation page was for February 14, 2014. Once the reservation was completed, the flight details were also viewable on the website under your "MY TRIPS." I have attached a screen shot of the website recapping the flights, and dates given during the booking path.
I do empathize with your situation, but as a travel agency, we are required to follow all airline rules and restrictions. As we are not showing this was a website error, unfortunately, will are unable to refund the penalty fees charged to change the ticket.
[redacted] I wish that I could offer you a more favorable response. We appreciate your business, and we look forward to serving you in the future.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

April 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a his rewards activity. We understand from Mr. [redacted] complaint he is requesting additional Orbucks to be added to his account and a $50 voucher. On April 13, 2016, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate that on March 11, 2016, the customer booked a hotel reservation with an Orbitz agent. The customer purchased a one night hotel reservation at [redacted] Resort for two travelers, checking in on April 29, 2016, and checking out on April 30, 2016. The customer redeemed 59.90 Orbucks. The customers Orbucks were broken into three different amounts 27.90, 22.67, 9.33.After reviewing the customer’s account we are able to verify that on March 14, 2016 Mr. [redacted] went on Orbitz and utilized our self-service tools to cancel the one night hotel reservation. Our records reflect that 27.90, 22.67, and 9.33 Orbucks were refunded to the customer’s account that day along with a refund of $276.84.In regards to the customers $50 voucher, our records reflect a call into our customer service on April 8, 2016 to confirm the status of the rewards points in Mr. [redacted] account. Due to the confusion and frustration that the customer sustained our agent replaced the customers $50 voucher with a $100 voucher. Due to this Orbitz will not offer any further compensation in regards to this matter.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com
Complaint Department – Orbitz.com
Re: Orbitz Case #: S-[redacted]
Dear Revdex.com,
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Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund in the amount $108.10.
Our records indicate on February 6, 2016, the customer booked one way flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Travel was on [redacted] Airlines, departing February 7, 2016, from Dallas, Texas to Los Angeles, California, for one passenger.
Upon further research, we were able to confirm that the customer contacted Orbitz on February 7, 2016, the customer contacted Orbitz to change or cancel their flight reservations within the 24 hour complimentary cancellation period, however, the customer’s reservations were not cancelled at that time.
On March 9, 2016, Orbitz processed a refund in the amount of $108.10 back to the customer’s original form of payment. The amount of time it takes to process a refund depends on how quickly the customer’s credit card company takes to process refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

January 7, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.We regret that the customer was inconvenienced by recent charges when attempting to book their flights. Typically, our system authorizes a small amount to ensure that the credit card is valid. We understand that in this particular case the customer’s credit card was authorized for the full amount of the reservation. Once we receive that authorization, we forward the information to the airline so that they may charge the customer directly for the flights.Our records reflect Ms. [redacted] contacting Orbitz on December 19, 2016 regarding the charges on her credit card. Due to the inconveniences the assisting agent provided Ms. [redacted] with a $75 voucher that may be used on future reservations. At this time no further compensation is able to be provided for this matter.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding her rewards activity. We understand from Ms. [redacted] complaint she is requesting additional Orbucks to be added to her account. On May 16, 2016, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records reflect on April 25, 2016 the customer self-booked a multi-destination flight reservation on Orbitz.com. The flight reservation is operated by SAS, with flights departing from Newark, NJ to Stockholm, TX on August 20, 2016, then departing from Stockholm to Tallinn on August 23, 2016 finally returning from Tallinn to Newark, NJ returning on August 28, 2016.After reviewing the customer’s account we are able to verify that when the reservations was completed with our self-service tools online the customer was awarded 47.06 Orbucks. We understand that the customer was unable to utilize his Orbitz credit card to book the reservation. Per the credit cards terms and conditions of the credit card, ORBITZ REWARDS [redacted] Card statement credit will be awarded when a certain amount is spent in purchases generally this needs to occur within the first 90 days of the account opening. This offer is not guaranteed if you do not meet our criteria. For further information please contact [redacted] Bank at 1-[redacted] Due to the customer not using the ORBITZ REWARDS [redacted] Card to book this reservation we are unable issue any additional Orbucks to the customer’s account. We would like to apologize for the inconvenience Ms. [redacted] may have experienced, and for any lack of service he received while trying to resolve this issue. Despite his recent experience, we do value his business. Orbitz has placed a $25 coupon Orbitz Travel Coupon for use on a future trip in his permanent Orbitz account. This coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package.  The coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear Mr. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the validity of a canceled ticket. I appreciate the opportunity to review your account and respond to your concerns.
From your complaint,...

tickets were booked via the website on September 8, 2013 for travel on November 2, 2013. Due to personal reasons, the trip was canceled on September 12, 2013; the credit with[redacted] Airways was issued on the same date. You have attempted to use the credit without success. You believe that Orbitz did not disclose the validity of the credit which resulted in a loss of the credit. You are asking Orbitz to honor the credit for future use. Furthermore; your perception of Orbitz has become discontented due to the service you have received.
Mr. [redacted] I do understand your concern in this regard, as airlines continue to add various charges in order to maintain costs; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website along with terms and conditions of sales.
According to my research, the booking was made privately, meaning there was no assistance from a telesales representative to book over the phone.
Additionally, the cancellation on September 12, 2013 was private; you were provided the details of the credit along with the validity of one year from the date of issue, September 8, 2014. Orbitz generated an email cancellation receipt which provided the details.
As a travel agency, Orbitz is required to apply the applicable airline fare rules act the exact moment of the purchase. The tickets were sold as non-refundable with restrictions. Please understand Orbitz is only a purveyor of tickets for airline carriers we display on our site. This entire fare was paid to the respected airline, and Orbitz is required to adhere to all the airline's rules and restrictions.
Non-refundable ticket rules include airline waivers only in the event of the death of the traveler or spouse. This policy is consistent throughout the airline industry, and the same rules would apply if you had booked the ticket directly from the airline or another travel agency.
If you review the credit card statement, on the date of purchase, all funds collected for the tickets were charged to[redacted] Airways, not Orbitz. After the validity date of September 8, 2014, the airline would purge the data and forfeit the credit. The airline would not have any data available to review your case and no extension of the credit from the 2013 purchase would be offered.
Although I understand your frustration and dissatisfaction; we are confident that all pertinent information about the terms and conditions as well as the cancellation policy was presented to you during the booking process.
Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented.
Mr. [redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason Orbitz will not refund the amount desired of $2579.40.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After canceling the flight I was never informed of these rules that was stated to me last week when I tried to use some of the credit. We were not able to take the trip until now due to medical reasons.
As far as looking at my charges, the credit card doesn't have history for anything past a year from today's date even after I opened a claim.
Even when I called the number the other agent provided, they were shocked that I was not informed in writing when my ticket was canceled.
Final Business Response /* (4000, 9, 2015/09/28) */
Dear Mr. [redacted]
In your reply, you wrote about your dissatisfaction with a decision we had made. We regret your continued disappointment. Since you have contacted us again, you clearly feel strongly about these issues.
As I have explained previously; both the initial booking along with the cancellation were made privately; there was no contact with a telesales or customer service representative to verify the terms and conditions of the ticket and or credit.
Tickets and or credits have only one year's validity; this is the policy of the airline,[redacted], not Orbitz.
As you have stated, the credit card statement is not viewable past one year; this would indicate data is not held after one year, as airlines have the same type of data holdings.
The airline would not have any data available to review your case and no extension of the credit from the 2013 purchase would be offered.
We have given this matter every consideration and at the same time, provided you detailed responses regarding it.
We regret the enduring unhappiness with our service. As we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue.
Sincerely,
[redacted]
Orbitz Customer Relations

Dear Mr. **,   The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. It is my understanding when you attempted to call Orbitz to cancel your reservation to Nadi before the courtesy cancellation timeframe passed there...

was a long hold time and by the time you spoke with an agent the courtesy cancellation option had passed. I appreciate the opportunity to review your account and respond to you.   On behalf of Orbitz, I would like to apologize for any frustration this has caused you.   Please be advised that our call volume has spiked abnormally due to a high volume of seasonal airline schedule changes. Although we monitor our call volume continuously and do our best to staff accordingly, we find occasionally call volume exceeds our forecast. While we apologize for the long hold times you encountered, you would have been able to log into the Orbitz website and courtesy cancel your reservation; however, we do not show any attempts to cancel the reservation via the Orbitz site were made during the courtesy cancellation timeframe. Unfortunately, as the reservation was not cancelled before the courtesy cancellation timeframe ended all fare rules do apply.    Mr. **, we wish our response could be more favorable. We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Han [redacted]

Initial Business Response /* (1000, 5, 2014/02/25) */
Dear Mr. [redacted]
Thank you for contacting Orbitz via the Revdex.com. On behalf of Orbitz, I sincerely regret this disappointing travel experience, and I appreciate the opportunity to respond.
It is my understanding...

that upon check-in at the hotel, you were advised that Orbitz had confirmed two rooms for your stay, and you are requesting a refund for the second room.
In reviewing your booking history, I find that you confirmed one guest room for two people. Our records support that Orbitz charged you for one room only in the amount of $2417.12.
In speaking with the hotel they do advise of a second room; however, this may have been due to a system glitch.
Mr. [redacted], our records do not support that you were charged twice for the hotel portion of your package; however, if you are seeing a double charge for the hotel, please provide a hard copy of the charge for further investigation.
Thank you for allowing us an opportunity to review your inquiry. We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations

Complaint: [redacted]
I am rejecting this response because: I was unable to use my Orbitz Credit Card after I applied for it. It was advertised on your website that we could use the card immediately, which is why I applied for the credit card in the first place. it is false advertisement if what was promised was not given. I was prompted with this message after I successfully applied for the credit card "IMPORTANT! Your temporary credit card number is [redacted] and your security code (CVV) is [redacted]. Please save this information, as you will need it complete your purchase." I am only asking for what was promised to me when I applied for the credit card. I was very dissatisfied that the customer service representative dismissed me as if it was my fault that the credit card you advertised on your website that could be used was in fact not true. And now you are doing the same. I would not have applied for the credit card if I had known that it would not have been applied to the $2000 I spent on the flights. I am due a credit of at least $118 and probably some more for the extra time I had/have to waste on filing this complaint. You are not providing your consumers what you promised on your website.
Sincerely,
[redacted]