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Orbitz Reviews (2427)

Dear Mr. [redacted],

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The Revdex.com has shared your recent correspondence pertaining to not receiving a refund as previously advised on Orbitz locators [redacted] and [redacted]. I appreciate the opportunity to review your account and respond to your concerns.

Please know that I have reviewed Orbitz locators [redacted] and [redacted].  Each booking was for the amount of $87.00 for each way, and a refund was processed on March 10, 2016 as previously advised.  The refund was processed to the [redacted] ending in [redacted], which was the card used at the time of the booking.  The two refunds in the amount of $87.00 each, are showing successfully processed, and should appear on your card within 3 to 5 business days.

Mr. [redacted], if you still feel that you have not yet received the refunds, you should contact your bank directly.  Thank you again for the opportunity to address your concerns.

Sincerely,

[redacted]
Orbitz Customer Relations
Tell us why here...

August 26, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservation. We understand from the customers complaint he is requesting a refund of his flights.Our records indicate on July 27, 2016 the customer self-booked a flight reservation using Orbitz.com for three travelers. The flight reservation was operated by [redacted] Airlines, with flights from Phoenix, AZ to Chicago, IL departing on August 6, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies. The customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations.We can confirm Mr. [redacted] contacted us on July 27, 2016, the customer requested the Orbitz agent to cancel his [redacted] Airlines tickets. Based on the fare rules agreed to at the time of booking, [redacted] Airlines flights stated to take any action on the reservation, the customer had to contact them directly. As [redacted] Airlines tickets are non-cancellable and non-changeable we do not have access to the customers tickets. Due to this we advised the customer to contact [redacted] Airlines directly to make alterations to the tickets. As the tickets Mr. [redacted] purchased are non-refundable, we are unable to provide a refund of the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/01/05) */
Dear Ms. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the soft charges for the purchase attempts on airline tickets. I appreciate the opportunity to review your account and respond to your...

concern.
My understanding is that you attempted to book a flight on January 1st to travel on January 8th and return on January 12th. The fare amount was $707.00, but after you contacted your bank, they advised you that you had a $500.00 transaction limit per day. When you contacted Orbitz, you were advised that the funds should be returned within 5-7 business days. You attempted to book another flight on January 2nd, after midnight because of the $500.00 limit on transactions. You decided to book just the flight and save the hotel for later. When you attempted to make the second booking, you received a response stating that the flight was unavailable, as a result you were not able to complete the reservation.
After this, you checked your account and noticed that you had been debited another $279.20. When you contacted our Customer Service Center, the agent advised you that you would be able to contact the bank and give them a code to release the funds. When you contacted, the bank, however, they told you that this was not an option, and they had never heard of doing that.
On behalf of Orbitz, I apologize for the inconvenience. I have located an Orbitz account for you; however, the card number in the account only reflects activity from a trip in February 2013. Is the card number that you were using for these transactions a Visa card ending in [redacted] Please provide the bank contact information, as well as a number you can be reached at, and I will be happy to contact you and conference the bank in.
Ms. [redacted] thank you for contacting Orbitz. I look forward to hearing from you soon.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, the credit card was ending in[redacted].
My phone number is XXXXXXXXXX...
My banks phone number is Wells Fargo: XXXXXXXXXXX
I was not able to book through orbitz. The rates have gone up too much through your service and was not able to find anything affordable through your services. After this incident.
Final Business Response /* (4000, 9, 2015/01/07) */
Dear Ms. [redacted]
Thank you for your response. Per our phone conversation, I have deposited $100.00 in Orbucks into your Orbitz account. These points may be redeemed for hotel bookings only, and the points are valid for use until January 7, 2016. I apologize again for the inconvenience caused by the delay in the release of your funds. I am glad the bank confirmed that the funds have been released.
Thank you for the opportunity to review this matter with you. Please be assured we value your business and look forward to serving you in the future with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The issue has been resolved, thank you.
Sincerely,
[redacted]

Dear Ms. [redacted],   The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. It is my understanding you were upset with the quality of the [redacted] Casa de Las [redacted] Hotel - Adults Only -...

Historical Downtown and you are requesting a refund for the reservation. I appreciate the opportunity to review your account and respond to you. On behalf of Orbitz, I would like to apologize for any frustration this has caused you. Please know Hotel properties or their representative companies provide their own content information on the Orbitz website, which includes the star rating, location, amenities, and property description.  Orbitz relies solely on each hotel to provide us with accurate descriptions of their properties. Also, in response to consumer requests, Orbitz now includes customer feedback and ratings relating to their experience at hotel properties shown on our website.  This information is included in the “Reviews from our users” section shown during the hotel selection process.  This valuable information may be used in helping you to determine your choice of hotel. These ratings are unbiased and are in no way meant to indicate an endorsement by Orbitz or the hotel property.   We also encourage you to leave such a review for this property.  Go to the My Trips section of the website, where you’ll find a link asking about your recent experience.  We truly value our customers’ feedback and hope you will participate. When we do learn of situations like this, Orbitz takes immediate action to prevent any unfavorable experiences for our customers.  In this case, I have notified the appropriate parties and they are currently in the process of reviewing this complaint.  Our hope is that this valued criticism will allow them the opportunity to make improvements where necessary and therefore, modify how their property is presented to the public.  We thank you for bringing this to our attention.   Ms. [redacted], we do regret your disappointing experience; however, we have contacted the property on several occasions and a refund has not been granted. Orbitz has been charged in full for your bookings, and we are unable to offer a refund.   Nevertheless, we do value you as a customer; therefore, as a gesture of sincerity for your disappointing experience we have added $200 in Orbucks to your account. They are valid until April 10, 2017 and are available to be used on your next qualifying prepaid hotel booking.   We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

I had a really bad experience with Orbitz. I booked my air tickets through Orbitz for a flight to China. When I arrived at the airport on the day, I was surprised when the airline staff told me that my reservation was for another flight which departed already. It turns out Orbitz, without my content, changed my reservation to an earlier flight which I just missed. To board the original flight I booked, I needed to pay $400 extra flight changing fee. I called Orbitz customer service but they couldn't resolve and void the fee for me. So finally, after more than 30 min on the phone with a CS supervisor, I was told I have to pay the fee to the airline company first to board the flight. Then I can file a claim to Orbitz to get my money back. So I did it. Later, I wrote an email to Orbitz to claim back my money. I didn't expect Orbitz denied its their fault and refused to pay me back. Orbitz did offered $200 voucher. But it's only half the money I paid and I don't need any Orbitz voucher. After this experience I really doubt I am going to use Orbitz to book my travel. So I wrote multiple emails back to explain why I cannot accept it and tell them how the CS supervisor told me I would be paid back. But apparently Orbitz didn't want to resolve this fault or didn't care. They just ignored me and never wrote back or contacted me any more. It's been a couple of months and I still haven't receive any response from Orbitz. I would definitely not using any service from Orbitz no more. Be aware, never trust anything Orbitz CS told you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this initial response is satisfactory to me. The company has reached out to me for additional details and has indicated that they will further research the problem to see if they can provide a resolution. 
We will wait to see if this continues to be a problem for us. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your response. It is clearly that the agent misunderstand what I said. Since the agent works in your company can't even tell two and three, as a nonnative English speaker like me, why should I have to take the responsibility? I will say its a discrimination.
You also said the price of tickets has changed. I called in to change my flight on 5 May, why should I pay the price for 7May?
Orbitz really needs to improve customer service.
Sincerely,
[redacted]

August 30, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]
Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We utilize a live inventory system for our hotel reservations. This means our vendors have access to their products and are able to alter their information or pictures as they see fit.Furthermore when our customers act as their own travel agent and book travel ton their own we encourage them to carefully review the details of their reservation prior to confirming the booking. At this time as Ms. [redacted] was aware of the cancelation and change policies when canceling her reservation we are unable to offer additional compensation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Dear Mr. [redacted] The Revdex.com has shared with us your correspondence regarding your recent Orbitz experience. It is my understanding you had to cancel your vacation package to Rio De Janeiro due to your military orders changed and your leave was denied. You are...

requesting a refund for the entire reservation. I appreciate the opportunity to review your account and respond to you. On behalf of Orbitz, I would like to thank you for your service. As Orbitz is an online travel agency we do have to abide by the rules placed on a reservation by the airlines and other suppliers, i.e. hotel properties and car rental agencies. Please understand while we do everything possible to assist customers that have to cancel or change their reservations due to a change in military orders, if the airline and other suppliers advise us that a reservation cannot be refunded, Orbitz is not in a position to process a refund. Mr. [redacted] I have contacted TAM Airlines and advised them of why you had to cancel and that you had documentation you could provide advising of the change in orders; however, they advised as the reservation was non-refundable no refund would be authorized for any reason. Furthermore, the Novotel Rio de Janeiro Santos Dumont also advised that they would not allow a refund for your stay. Unfortunately, as the airline and the hotel will not allow a refund for the reservation, Orbitz is unable to provide you with a refund. We wish our response could be more favorable. We do appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, Shalon [redacted] Orbitz Customer Relations Chicago, IL

Complaint: [redacted]
I am rejecting this response because:  This matter has not been resolved - certainly not on September 2, 2016.  As of today, I have still not received the refund/credit in my account and do not know what the bank reference number is that Orbitz refers to in its response.  If Orbitz believes this matter has been resolved, I need the company to provide written evidence that the refund has been fully processed, including the amount refunded, the date the refund hit my account/credit card and the bank account or credit card to which it was applied.  I was initially told that the refuned would appear on the credit card the reservation was made under, but as of today, my credit card statements still do not reference a refund for these tickets.  
Sincerely,
[redacted]

November 19, 2016
 
0in 0in 0pt">Revdex.com
Complaint Department - Orbitz
 
Re: Orbitz Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted] regarding the service refund request. 
 
Our records show on October 19, 2016, Ms. [redacted] self-booked an Orbitz.com shuttle reservation via booking number [redacted] in the amount of $36.80. We understand from Ms. [redacted] complaint, the transport service was not provided by the vendor and is requesting a refund.
 
Upon researching the customer’s complaint, we can confirm on November 15, 2016, when Ms. [redacted] brought this matter to our attention via email correspondence, a refund in the amount of $36.80 was processed back to the original form of payment.
 
Orbitz’s goal is to provide an exceptional customer experience. We do regret any inconvenience she encountered in resolving this matter. As refund has been given to the customer and the issue has been resolved to Ms. [redacted] desired outcome, Orbitz considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel Anderson
Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 27, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint they are unhappy about a submitted best price guarantee claim. On April 27, 2016, we contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on April 7, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a one night hotel reservation at [redacted] Inn JFK Airport, checking in on August 22, 2016, and checking out on August 23, 2016.On April 7, 2016 the customer submitted a best price guarantee claim for his hotel reservation. As of April 15, 2016 this issue was resolved with the customer receiving an email stating “We've approved your request and initiated a refund in the amount of $8.22 to the original form of payment used during your purchase based on the total submission price of $200.79.” The customer will receive the addition of $50 Orbucks to his account 30-60 days after travel is completed.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me for the time being. For the record,  the return ticket was not used due to mechanical failure, hence why I am requesting a refund. I will wait for a more sarisfactory answer as requested by Orbitz. 
Sincerely,
[redacted]

Orbitz basically shows the price but does not close the deal, as marketing scheme, I did the booking for my wive and I did receive the confirmation and the air line told us the reservation was canceled without notifying me, I should have been told that the reservation was canceled and offered alternative.
Regards

July 7, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. Fuller’s complaint she is requesting Orbitz to change her flight reservation.Our records reflect on April 21, 2016 the customer self-booked a round trip flight reservation using Orbitz.com for one traveler. The flight reservation was operated by [redacted] Airways, with flights departing on June 21, 2016 from Charleston, SC to Santo Domingo and returning to July 6, 2016. The customer also purchased an Orbitz Flight Protection: Comprehensive.This complaint was resolved as of June 19, 2016. When the customer called Orbitz customer service to receive assistance with changing his flight reservation to be departing on June 20, 2016. During the call our corporate agent processed the change for Ms. [redacted] with no additional costs. We were also able to verify that Ms. [redacted] was able to fully utilize her reissued ticket.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

November 4, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on October 29, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a one night hotel reservation at [redacted] Johnson Express Inn - [redacted] checking in on November 24, 2016 and checking out on November 25, 2016.Starting on October 29, 2016 the customer submitted multiple BPG claims. After reviewing the claims we understand that all claims were denied due to the lower rate not be available at the time of validation. We apologize for any inconvenience this lapse in time may have caused. We would also like to apologize for the customer service issues experienced in trying to obtain a price match of the reservation. We would like the customer to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.After further review of the lowest price match submitted by the customer on October 29, 2016 we are able to validate the customers claim. As of November 4, 2016 Orbitz has submitted a refund of $0.54. 50 Orbucks was also added to the customer’s account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: I know that you can refund our money back. This is the least you can do for the terrible customer service you provided. When I had contacted Air [redacted], they told me that only Orbitz could issue me a refund. This why I attempted several times to speak to a supervisor and repeatedly was hung up on. You guys should be ashamed of yourselves for treating customers this way. I will never use your service or any other services your company is involved in or owns. 
Sincerely,
[redacted]

Dear Ms. [redacted] The
Revdex.com has shared your recent correspondence with Orbitz so
that we may assist you further. I am unable to locate your account with the
email address used to forward your correspondence. If you would please forward
me the Orbitz record locator and...

email address associated with the account, I
will be happy to review. Thank
you,  Luisa [redacted]Orbitz
Customer RelationsChicago,
IL

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Address: 5455 N Federal Hwy STE O, Boca Raton, Florida, United States, 33487-4994

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