Orchard Valley Learning Center

Hello [redacted] :I don't see any attachment to your previous emailPlease re-sendAlso, we do stand behind our warranty, which is why you got several free replacement parts from us alreadyThe one in question only carried a one year warranty, and you purchased it in Therefore, it's out of warranty nowSincerely, [redacted] DDM

To Whom It May Concern: The ballast in question only came with one year warrantySince he purchased it around 2009, unfortunately it's already out of warrantySincerely, [redacted] DDM

Mr [redacted] :If you have a defective component, you would need to go submit a ticket on our websiteNormally, within 24hr, we would respond, and give you the warranty instructionRefund needs to be handled within one month after deliveryYour order was purchased from last Nov, which unfortunately is out of the time frame to process refundBest Regards, [redacted] DDM

Hello ***: Attached is [redacted] , which is your replacement invoiceAccording to this replacement invoice, we shipped you:1pc HHI/LO free replacement harness;1pc 55W free replacement ballast;1pc HHi/Lo free replacement bulb;Also, 1pc H13HL original bulb +1pc 55W original ballast, which were tested to be good Please note our warranty only covers the defective parts (not the functional ones) Sincerely, [redacted] DDM

Hi [redacted] ,I want to apologize again for this issue you had when you called in In the future please ask for either [redacted] or myself and we'll make sure everything is taken care of.I'm going to follow up on the tracer and will get you an update in the morning.Best regards, [redacted] ***

Hi Mr ***, You contacted us on informing us that the package shows delivered but was not delivered to your address and requested we contact the post office since we're the shipper We informed you that we've taken the needed steps to open a tracer with Canada post and that is takes about week for a resolution The only correspondence I show is the support ticket you submitted which I've included here You said someone hung up on you when you called our office, do you recall who you spoke with? I sincerely apologize if someone hung up on you.Best regards, [redacted] ***

Hello ***:Sorry to hear your issueI just looked up your order [redacted] The total amount on this invoice is $22.74, and this order was shipped out on July 2nd, viaUSPS, and was delivered on July 14th, according to USPS online trackingHere is your tracking#: [redacted] [redacted] Attached is a screenshot of the delivery proof from USPS website tooIf you still haven't got this package, please let us know and we can file a USPS Tracer, as well as investigation for youTo get a faster response, you can send us a ticket on our website tooHere is the link: [redacted] Best Regards, [redacted] DDM

Hi [redacted] :Thank you for the follow upThis customer is confusing this invoice with the part in questionThe attached invoice he sent over was for a different kit he purchased from us, which we already did offer him two free replacement ballasts (Please see the attached replacement invoice [redacted] ).The part in question was called Raptor Slim kit, instead of DDM Slim kitRaptor Slim kit only came with year warranty Best Regards, [redacted] DDM Tuning

Hello:Sorry to hear the issueI will look into itHowever, your name doesn't come up with any accountCan you please advise your order#? If you don't have it, you can provide either the tele#, or email address associated with this account. Sincerely, *** ***DDM

Hello ***: When we create a shipping label, we actually export the shipping address on the order into the shipping tool, instead of manually entering itSo, the shipping address on the shipping label is exactly the same as one on your order. Since the online tracking does show this package was delivered successfully, we can try to file a USPS Tracer/Investigation on this case, which can take up to days to completePlease let us know if it works for you. Best Regards, *** ***DDM

Revdex.com:
THis company does not want to stand by their mistake or hold up their
warrantyI have attached a screen shot of my order which states I have a lifetime warranty
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For yof the offer I reviewed appear below
Regards,
*** ***

I submitted this before the ticket repliesHe never gave me a name, he just stated it was ddm tuning and how could he help meAfter explaining to him the issue and asking him for his help he then said something quietly and hung up on me as I was saying pardon and if he could repeat thatI'll be waiting and hoping that the package will be foundThank you very much.Regards,*** ***

To Whom It May Concern:I've attached Mr***'s ticket ***, as well as his invoice on this email. On Aug 3rd, 2016, he purchased a HID kit from usThe kit includes 2pc bulbs + 2pc ballasts + 1pc harness. On Oct 18th, 2016, he reported he has a defective harnessOn the same
day, we responded to him, giving him the RMA instruction to send the defective harness back to us to process warranty replacement. On Oct 20th, he responded back, confirming the harness is the cause of the issue, and complained about the warranty process. On Oct 24th, we responded back to him, and let him know that we were going to make an exception for him and would send him a free replacement harness directly, and we would cover the replacement shipping fee for him. On Oct 24th, the same day, he responded back, but was asking us to send him a complete kit (2pc bulbs + 2pc ballasts +1pc harness) insteadWe responded to him that we were only able to replace the defective part, but not the complete kit, and if he would like to have his complete kit checked, he could send the complete kit to us to test, and we would test all parts, and replace any defective part On Oct 26th, he responded back, and insisted us to send him a complete new kit again, and demanded us to ship the replacement via overnight.Between 26th -28th, there were a few emails back and forth, which was still Mr's ***'s demanding and our explanation of what we could do for himUnfortunately, he was just not satisfied with our solution for himTherefore, in the end, we told him he could send the original kit back to us to process refund. At this point, if he still likes to take a free replacement harness, we have no problem to arrange itPlease note for free replacement, we are only able to do standard shipping, instead of overnight. If he would like to arrange refund, he can follow the instruction we emailed him on 28th, and send the original kit back to us to process refund. Sincerely, *** ***DDM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I went to out Local Post OfficeThe street name was on but no house number it got delivered to an apartment complex, I asked the guy who was there he did not have itI posted a note to see if anyone else did they ripped it off and no one has come forwardWe do not gave this package due to the company not putting on the complete address.
Regards,
*** ***

Hi [redacted],I want to apologize again for this issue you had when you called in.  In the future please ask for either [redacted] or myself and we'll make sure everything is taken care of.I'm going to follow up on the tracer and will get you an update in the morning.Best regards,[redacted]

Hello [redacted]:I don't see any attachment to your previous email. Please re-send. Also, we do stand behind our warranty, which is why you got several free replacement parts from us already. The one in question only carried a one year warranty, and you purchased it in 2010. Therefore, it's out of warranty now. Sincerely, [redacted]DDM

Hi Mr [redacted],  You contacted us on 9.9.15 informing us that the package shows delivered but was not delivered to your address and requested we contact the post office since we're the shipper.  We informed you that we've taken the needed steps to open a tracer with Canada post and that is...

takes about 1 week for a resolution.  The only correspondence I show is the support ticket you submitted which I've included here.  You said someone hung up on you when you called our office, do you recall who you spoke with?  I sincerely apologize if someone hung up on you.Best regards,[redacted]

Hello [redacted]: Attached is [redacted], which is your replacement invoice. According to this replacement invoice, we shipped you:1pc H13 HI/LO free replacement harness;1pc 55W free replacement ballast;1pc H13 Hi/Lo free replacement bulb;Also, 1pc H13HL original bulb +1pc 55W original ballast, which were tested to be good.  Please note our warranty only covers the defective parts (not the functional ones).  Sincerely, [redacted]DDM

Hello [redacted]:Sorry to hear your issue. I just looked up your order [redacted]. The total amount on this invoice is $22.74, and this order was shipped out on July 2nd, 2017 viaUSPS, and was delivered on July 14th, 2017 according to USPS online tracking. Here is your tracking#: [redacted]...

[redacted]. Attached is a screenshot of the delivery proof from USPS website too. If you still haven't got this package, please let us know and we can file a USPS Tracer, as well as investigation for you. To get a faster response, you can send us a ticket on our website too. Here is the link:[redacted]Best Regards, [redacted]DDM

To Whom It May Concern: The ballast in question only came with one year warranty. Since he purchased it around 2009, unfortunately it's already out of warranty. Sincerely, [redacted]DDM