Orlando RV Reviews (%countItem)
Orlando RV Rating
Address: 485 State Road 436, Casselberry, Florida, United States, 32707-4912
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We want our RV replaced! We have had nothing but problems and can not use our RV as we need to.
RV One lied to us from the get go! They told us the extended warranty covered EVERYTHING, even hotel stays! In front of Tom (our sales person) and Sebastian (the finance manager) that would be a great bonus because we are full time and if it needs repair it could be weeks to get anything fixed. Well lo and behold we were in a hotel for a week, did not get reimbursed a dime. The second time we were in a hotel for 3 weeks and we only got reimbursed for 3 days from the warranty company! I am out over $2500.00. They tell you that the repairs can be done onsite since we are full timers, well they won't honor that either and the warranty company only pays for 2 hours for a mobile mechanic. Come to find out the warranty has a clause in their contract that excludes "full time" RV'ers. I still can't get anyone to answer me on why we were sold this policy! We purchased a used 2018 Jayco Seismic (in August of 2019) and have had nothing but issues with it and RV One now says the wiring to the slide looks like it has been tampered with! It was like that when we picked it up (we have pictures of it from the repair facility in TX) and if they had gone through the unit and done an "pre-delivery" inspection they would have found you had to push the IN button to get the slide to go OUT and you had to push the OUT button to get the slide to go IN. We only discovered this after the unit had been delivered to us (we had not purchased a truck yet) and we were getting ready to leave for TX. When we went to take delivery of the unit the front compartment door was up and we were shown the generator, we did not think to close the door as we were told there was NO damage to the body of the unit and we were having it delivered, well when the unit showed up at our site we saw two strips of BLACK DUCT TAPE! Of course now all we get is "you signed the delivery agreement"
Our roof is now rotting out, our recliner does not work, we had to pay to have the kitchen faucet replaced ourselves, and the slide does not work as it should! We paid $85,000 for a piece of crap we were assured it would be inspected top to bottom and front to back. It was NOT. We have gotten nothing but lies, lies and more lies. We invested in a Dodge Ram 3500 JUST so we could tow this 46' Fifth Wheel! We were looking forward to full timing for a very long time just to have to spend more on repairs and hotel stays than we need to!
We want to return the RV for our deposit and trade in amount back. We want to be reimbursed for all expenses we are out of pocket OR we want to return RV and have an agreed upon amount towards another RV.
We are working with our customer to repair the issues with the RV.
I am confident after the repairs are made she will be happy with her RV.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not be "happy" with my RV. The slide has failed 3 times in one year! I am out over $3000.00 for expenses I never should have incurred! RV One STOLE my $21,000 down payment for an RV that should never have left the lot and they REFUSE to take this RV back and use my down payment on another. They were going to "swap" my RV for one that was advertised for $25,000 less! I refused! I will never be able to plan a trip without fear of being trapped with a slide that won't work! Having to spend more of our hard earned money on repairs because we were sold a warranty excluding full timers! This entire ordeal in the past year has put undue stress on my health, chronic pain and marriage. While we wait for repairs we worry about hurricane season and will we be able to evacuate if need be. Will our slide go in if we need to leave and will it go out when we get to where we are going? NO I will not ever be happy with this RV! The slide has been "fixed" 3 times yet still does not work properly!
I have talked to customer several times and we agreed to specific repairs and scheduled a service appointment.
This was agreed to so that we can move forward.
We plan on honoring what we agreed too.
If the customer has issue with extended warranty she should take those issue to the extended warranty company. As the dealership we do not approve or deny claims.
Buyer beware! you see a ton of good reviews on google because if you post a negative review you will receive a message like this:
Please reach out to me so that we can better understand what happened and address your concerns. I look forward to connecting with you.
Best,
C*** D
Store Manager
c***rvone.com
DON'T be fooled! you contact Cindy (who will ask you to remove your negative review) in hopes of getting a resolution to your problem only to end up with more lies, more money and time wasted. I was fooled once and will not be fooled again. RV One lied to us from the get go! They told us the extended warranty covered EVERYTHING, even hotel stays! In front of Tom (our sales person) and Sebastian (the finance manager) that would be a great bonus because we are full time and if it needs repair it could be weeks to get anything fixed. Well lo and behold we were in a hotel for a week, did not get reimbursed a dime. The second time we were in a hotel for 3 weeks and we only got reimbursed for 3 days from the warranty company! I am out over $2500.00. They tell you that the repairs can be done onsite since we are full timers, well they won't honor that either and the warranty company only pays for 2 hours for a mobile mechanic. Come to find out the warranty has a clause in their contract that excludes "full time" RV'ers. I still can't get anyone to answer me on why we were sold this policy! We purchased a used 2018 Jayco Seismic (in August of 2019) and have had nothing but issues with it and RV One now says the wiring to the slide looks like it has been tampered with! It was like that when we picked it up (we have pictures of it from the repair facility in TX) and if they had gone through the unit and done an "pre-delivery" inspection they would have found you had to put the IN button to get the slide to go OUT and you had to push the OUT button to get the slide to go IN. We only discovered this after the unit had been delivered to us (we had not purchased a truck yet) and we were getting ready to leave for TX. When we went to take delivery of the unit the front compartment door was up and we were shown the generator, we did not think to close the door as we were told there was NO damage to the body of the unit and we were having it delivered, well when the unit showed up at our site we saw two strips of BLACK DUCT TAPE! Of course now all we get is "you signed the delivery agreement"
Our roof is now rotting out, our recliner does not work, we had to pay to have the kitchen faucet replaced ourselves, and the slide does not work as it should! We paid $85,000 for a piece of crap we were assured it would be inspected top to bottom and front to back. It was NOT. We have gotten nothing but lies, lies and more lies. We invested in a Dodge Ram 3500 JUST so we could tow this 46' Fifth Wheel! We were looking forward to full timing for a very long time just to have to spend more on repairs and hotel stays than we need to!
Don't just take my word for it though, before believing all the great reviews on google go to rv-one-superstores.pissedconsumer.com and also read the reviews on the Revdex.com. Save yourself a lot of time and heartache. Please do your research, check out the facebook RV groups and read the reviews posted there also.
Bought Redhawk 22c over a month ago and they can't deliver it because I was told it was not paid for and then the excuse was they did not have title.
Summer going by and no motorhome.cindy the manager told me that no one lies in there dealership, now thestandard opening joke when my family and friends ask abought the motorhome fiasco.how can you sell a motorhome and not be able to deliver it,only at rv one ...left messages for the two sons that are running the place .mark strollo I believe is one of them to no avail.and the beat goes on,will keep you posted.
Deliver the unit ,or a comp.unit of the same price.pretty reasonable I would say
I am sorry for the situation.
The customer left a $1,000 refundable deposit on this incoming coach. We need the proper paperwork before we can move forward with the purchase.
Unfortunately, this is a out of state coach and due to the current situations DMV from that state is closed. We did make a phone call and we are told when they reopen they will be back logged. So I do not know when we can finalize this purchase.
The salesman has been staying in contact with the customer.
We offered to refund the deposit or the customer can continue to wait.
(The consumer indicated he/she DID NOT accept the response from the business.)
RV1 and the sons that run the place are all over the intrnet with happy faces ,family values, cusyomer service that is just a bunch of bull. They sold a unit THEY DID NOT OWN. If thats.not illegal it certainly is a shady business practice. I have been waiting.over a month and the summer is flashing by because of them, not something I did.I have requested that they substitute a comparable RV that they do have and they refuse.court action maybe? My advise run, do not walk away from this store. There are plenty of other dealwrs.
Refundable deposit is not ownership.
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for coach.they offered me a comparable coach for 8500 more and we're shocked when I did not take it.Hopefully the summer will still be hear when the title arrives.keep you posted.
Sales person will contact the customer if and when the unit is ready for sale.
Over charged me for trade lien pay off and will not respond to me to refund me the difference.
I traded a travel trailer back in February, my pay off on my trade was $18,761.33 good for 10 days. They however collected $19,000 from me just in case it went past the 10 days which is understandable. I called my credit union, they received a pay off check in the amount of $18,761.33 from the dealership, they therefore owe me the difference of $238. I have called twice and been passed around from admin to finance, people took messages but never got back with me. I have sent 2 emails to management and customer service. No response. Been trying to resolve since March.
Refund the money owed to me.
I have called and email the customer.
The purchase agreement and lien payoff document show $19,200. I provided a copy of the check we mailed to the bank for payoff to the customer.
If the payoff was to much then the bank would refund the overage to the customer.
All documents were emailed to the customer so she can contact the bank and resolve this issue quickly.
I apologize for this inconvenience and provided my contact information to the customer.
Purchased $70,000 travel trailer and some items payed for and promised installed by delivery date not installed yet.
Purchase date 17 MAY 2020, delivery date 28 MAY 2020. Unit purchased 2020 Jayco Eagle 332CBOK $70,184.83 purchase price, payed in cash.
Still awaiting on washer and dryer for our TT, also the 3 slide out covers. Bought unit 17 MAY 2020 and was told all the additional features we added to our unit were in stock, two days before delivery date of 28 MAY 2020 we were told slide out toppers would not be installed by delivery date and asked to extend our delivery date, rest aside we had already a reservation at a campground in FL for 6 days before heading out to Ohio where we have a reservation payed already that started in June 2020 on a monthly basis. Delivery day arrived and as soon as I got there I was informed that washer and dryer were not installed either due to a delay in shipping. We have had to extend that 6 day reservation to a monthly one here in FL and are hoping these items are installed by the end of June 2020 so we can continue on our journey to Ohio that we already called and changed our arrival date to 1 JUL 2020. So far since we took unit from dealer and are still awaiting parts, nobody has contacted us with an update on the parts issue, we need this resolved ASAP. Not happy with customer follow up after delivery and let's not talk about the demo that was supposed to be a 2 hour appointment and it happened under a thunderstorm while the service technicians installed the weight distribution hitch system on our trailer during the demo under the thunderstorm, we all literally got soaking wet and honestly learned more on the unit ourselves than during our dripping wet demo at the dealership.
Contact Name and Title: Cindy D
Contact Phone: 4074097707
Contact Email: [email protected]
We talked to this customer yesterday. The situation is out of our control. Due to COVID 19 we are having delays. We did inform the customer before pick up of his RV that we are having this delay issue.
Our company did compensate the customer for the delay.
As of today we have the washer dryer and 2 of the 3 slide toppers. Tomorrow we will follow up with the distributor for a better arrival date. And the service adviser will call the customer, as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ashlynn the service department manager was the one that contacted us yesterday to try to sort out our complaint to the Revdex.com when this had nothing to do with her, the service department or herself as an employee. The GM Cindy is saying WE talked to the customer and explained the situation before picking up the camper, Derek our salesman was the one that contacted us 2 days before the scheduled pick up date to let us know the slide toppers were in back order and we told him we'd rather be reimbursed for the slide out toppers and have them installed somewhere else due to our plans to travel to Ohio as soon as we'd picked up the camper and the salesman was wide aware of our situation of selling our home and very excited to have our new home on wheels. Cindy the GM wrote off the final amount they wanted for us (for the license plate or the camper) after she blamed the pandemic virus on not having the washer and dryer installed either, we found about that last issue on the scheduled day of the camper being picked up, at the beginning she started playing a bidding war game with us, first offering a $50 dollar discount off the price of the plate, then went up to $100 dollars that we accepted at the moment but clearly told her we would pay the $65 dollars difference but that we were going to do a review on google of our very unpleasant experience with them and that's when she told the clerk up front and not in a nice way towards us to write off the whole amount after we also told her we had purchased the camper for just $100 less of the msrp price of the unit after purchasing every single one of their add on warranty services they offered, a little over $9,000 dollars. The service department manager shouldn't have been the person to contact us about the Revdex.com complaint, as the contact person listed for these kind of customer complaints, the correct person to contact us should have been the GM Cindy, I attached the receipts of the amount we had to spend to stay in Florida and alter our travel plans due to their lack of contact, prioritization of customers based on their own needs and also their lack of training in the sales, service, management on following up with customers after delivery of an RV, regardless of the amount spent at their dealership, every customer deserves exceptional customer service and that was not provided to us, and what ultimately led to this formal complaint towards them as a whole company, this complaint wasn't directed in its entirety towards the service department as the service department manager stated when she contacted us yesterday. As our inconvenience for their lack of communication and delivery date as scheduled with the items that were not installed by the delivery date we should be compensated for the price it cost us to stay in Florida for the month on June in a campground when we should have been in Ohio at this moment if we hadn't had this unpleasant experience, stating that we were compensated for the delay is an understatement when we payed literally almost the full msrp on this unit minus $100 in cash. The receipt for the payment of the campground site for the month of June is attached to our formal complaint. We hope for a pleasant resolution to this complaint so then we can properly give them a 5 star review that they should expect from every happy camper that purchased anything from their dealership, from a sewer hose to an expensive travel trailer.
I am sorry but we can not cover the charges that are being requested.
If the customer would like a refund for the slide toppers that are not installed, please advise.
The dealership is working with our distributor to get the slide toppers. The service manager, Ashlyn is hoping to have a better date of arrival next week. I will ask her to communicate that information to the customer.
The manufacturer has increased production to help with the back log that they have.
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is a quote from their company's about us page.
The difference we want our customers to know about us is that we aren't just another dealer in the markets we do business in. We are a company deeply entrenched in the idea of never ending customer service and truly gaining a new family member with every sale. The best deal to us is one in which we feel we made a close friend and not just another buck like most other dealerships.
Refunding us for the slide toppers would be way more than compensating us for the inconvenience of having to go around and do a complete 360 change in our travel plans and living arrangements while the dealership completed the installation of the products purchased with the camper, that where supposed to be in stock and the company failed to adhere to what was arranged to be in the unit at the time of pickup as stated in our signed sales contract.
This company states as their company motto that they want to be the most respected RV dealer in the nation. With legitimate complaints from customers all over social media and even here on the Revdex.com it seems to me they're failing at that.
I would like to have a talk with one of the ***, preferably to the one that's in the higher chair to address this issue with him personally and not with Cindy the GM of the dealership that it seems to me is destroying their companies reputation according to the complaints I've seen on social media and here as well.
I can certainly reach out to the "***s" to ask them to call this customer.
Unfortunately the delay in the slide toppers are not something we could have avoided. This is a industry wide issue that the factory is trying to resolve. Customer was made aware of this delay when we were made aware.
Reimbursing the fees provided is not something I can approve.
We have the toppers on order and hope the will be here soon. At that point we will install as high priority.
As for the comments about me. I would be happy to speak to this customer to resolve his issues with me.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will patiently await for a member of the*** family to reach out to me. I was sent a survey from the Vice President of the company where I was able to express my concerns about this whole situation but I am still awaiting a reply and/or a phone call to resolve this in an amicable matter and the necessary approval that the GM needs to be able to resolve our reasonable request for the accommodations of our extended stay in Florida due to the delay in the installation of the products purchased with our Travel Trailer can be granted.
As for the comments regarding the GM that is something I would like to speak to her in person rather than on the phone as I wouldn't want a misinterpretation of what I said and about the comments I had seen on social media as well. I'll sit down and talk to her when we bring the unit to get everything installed sometime soon.
If I could leave a negative number I would. If you need you unit serviced do not come to this place.
It is going on a year and a half and the service is still not finished on my camper. I mean how do you tell the customer the camper is ready to pick up and there is wires from the lights in the zipper path to close the side up?? Or there is now way to hold up the bar for the slide out canvas. The sales when I bought the camper was great but this service department couldn't flip burgers right. It does not take a degree to take some pride in your work. Now I am talking to my lawyer over all this. 3 months I have been told they are going to fix the problems they caused... and still nothing is getting done.
To top it off, they called me and asked me over and over to take down my last post about them, um no you still have not done your job so why would I take it down?? I am not going to take it down while you sit there not doing your job and fix what YOU messed up.
In closing, please do yourself, your bank, your peace of mind a favor and do not go to these people for service. I know that is hard to do since they are a large place.
4 months and didn't fix my rv brought December and it is March and it doesn't work, they don't know what they're doing nothing works inside they suck
Dealership refuses to issue Gap insurance refund despite being given payment by insurance company. I have had multiple communications.
Dealership received gap refund from insurer over 2 months ago and will not issue refund back to customer.
I want them to send the Gap refund they were supposed to send.
I spoke to the customer. Explained why the process is taking so long.
I am working with accounting to send out the check as soon as possible.
I am sorry for the inconvenience and will continue to check in with the customer until the check is received.
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager has resolved this efficiently and I am satisfied with the resolution.
I bought a "new" travel trailer in good faith and it has been a lemon from the start. I want a full refund.
I bought a supposedly new 2018 *** Jayfeather X213 travel trailer on 1/28/18. We are paying monthly through a loan with US Bank the amount of $29,544.07 The monthly payment is 238.18. We've had nothing but problems ever since. We had the travel trailer for about 8 months and all the problems really started. The main concern is the floor is buckling. I'm not sure if it's from a water leak that we had, that was supposedly fixed by Camping World in Oakwood GA or not. They worked on it because we had moved back to Georgia from Florida where we bought the camper initially. There have been numerous problems: backsplash fell off wall (they replaced it but it's falling off again), the 12 volt converter had to be replaced, a radio speaker was replaced, they supposedly fixed a leak in the tub/shower but the floor is now buckling, the heater doesn't work, the hot water doesn't work sometimes and there seems to be something new every time we use it that isn't working or broken. They say they will repair anything that is warrantable but it was kept for 2 months at Camping World in Oakwood, GA and we had to point out the water leak again when we went to pick it up and they had to keep it longer.
I don't want a "new" camper to be repaired. I wanted a new camper when I bought it and when I pay a monthly payment every month. I don't want repairs at all. I want a full refund for an inferior product. I have communicated with numerous people from Orlando RV, *** and Camping World and they all want to put a bandaid on it. In order to fix the floor that is falling in, they will have to tear the camper down to the studs and that will not be acceptable. I'm paying for a new camper every month and that won't be new. If you research complaints from *** customers, there are thousands. About the lack of quality in their products and the poor customer service that you receive from them and all the dealers that sell their products. I would appreciate your help with this matter. I've contacted numerous people through email about the issues and have let them know that the only way to fix the problem is through a full refund and they continue to send me form letters that say they are there for me if I need them. Please help me get my money back.
Thank you so much
I would like to be relieved of the contract that I signed in good faith for a new travel trailer and I would like to be reimbursed for the money that I have already paid toward the contract. In short, I want a full refund, including the money that I put down for down payment.
I am very sorry they are having warranty issues with the new camper. However the complaint should be directed to *** or the repair facility that is attempting to do the repairs.
The camper was purchased from us but it has not, that I am aware of, had the warranty issues serviced here.
*** is a good company and will fully support the warranty they provided for the the new camper.
IF a full replacement is something they are looking for that would need to be handled with the factory.
With out ever seeing the issues and properly diagnosing them it is difficult for me to comment.
Fifth Wheel was purchased new and delivered by Orlando RV. Prior to delivery a second air conditioner was installed and the service department called me and said that they discovered a pinched wire bundle on slide out number 1 that they needed to repair which caused a delay in delivery (16 December 2019 because the slide out alignment was a 5 hour procedure)to the following day. (17 December 2019)
After delivery the following day which went well I went into the RV to find that all the access panels to the electrical panels were open and screws were on the floor in 3 locations. and then found a wiring harness on the floor in the bedroom for the slide our number 1.
Attempting to open slide out 1 still left a portion of the harness visible on the inside.
This a new RV and still under warranty with no response from the seller. All calls have been either person not available or a message but no return calls.
Product_Or_Service: Jayco Fifth Wheel RV
Finish the job Finish the installation and repair properly as soon as possible
Update: I was contacted by Cindy D the General Manager for RV One/Orlando RV and she apologized said she was trying to improve their organization.
She arranged for a technician today he arrive and corrected or repaired all deficiencies.
Unfortunate that this had to get to this point to get taken care of but, MS D was true to her word and spot on with her speedy response.
Faulty Door on Rockwood Roo
Purchased 2020 Rockwood Roo 19 back in October after finding out our other hybrid we were purchasing had water damage. Had an issue with the door upon purchase among other issues, was promised that the door would be ordered and fixed immediately. Texted a couple of times to check on the door with no answer on a time frame. Went to the dealership in December, was told door was never ordered... express ordered that week, was told January 7-8 for a date... called yesterday, no timeframe for door. Talked to Guy today, still no idea when the door will be in... no one from management will talk to us and pass us off to a new team member,"Guy," because we are mad that they can't do what they said they will do. The initially tried to sell us a water damaged unit without disclosing it and trying to "repair" the unit, and then won't fix or have management/owners contact us in regards to how insanely long the process has been. At this point I don't even want the unit anymore because the dealership is such a pain to deal with.
Acceptable fixes for the issue would be. Fix the door, and other issues. Trade in unit at purchase price, and upgrade to new unit.
This customer has appointment 2/15. The parts arrived 1/23 and customer was contacted that same day. The date of 2/15 was what seemed to work best for the customer. This appointment can be moved up if needed.
We had some problems ordering the correct parts for the door. The customer was extremely upset in the service dept. I asked Guy(Service Manager) to handle because that is part of his responsibility as a service manager.
We just needed to get the parts that we know have. And the repairs can be made.
Avoid these people at all costs. I purchased a travel trailer from them against my better judgement. The order process was tortuous and the sales person tried to rip me off for an additional $3000 for ad-ons. The manager got involved and these became $300 extra.
I paid a deposit, waited, and flew over from he UK to take delivery only to find it was the wrong trailer ordered. I asked for a deposit and was assured it would be done on "Friday"
It's now 5 Fridays later and despite emailing the sales person, manager and finance manager everyone has gone silent after being extremely sorry and promising a prompt refund.
This company is all smiles when it thinks you are purchasing and hides away when it comes to dealing with issues, especially ones they have caused, and seems to keep your deposit.
I am now going to have to fly back over from the UK and pay them a visit in person with my lawyer to resolve this.
Seriously, do not deal with these people.
We looked at RV's on 11/11/2019 not intending to buy one. We saw one we were interested in however, had to think about. We told them we wanted to go to lunch to talk about it - were told if we were to decided to purchase it we could get the price quoted if we gave a 500 dollar deposit. We came back and decided not to purchase. Weeks went by and I had to contact my bank and the manager to get my money back. Finally got it back when my bank got involved. My issue is this: I just received a letter from Bank of America that both my husband and my credit was ran for the purchase of an RV we never intended to buy?? My credit score and my husband's are now affected by this credit check and indicated on my report. We never authorized RV Orlando to run a check to intent to purchase and find this to be fraudelent business. I am actually glad that we decided not to purchase because of the shady business... In addition, RV Orlando needs to look at getting a new manager. The female manager that called me was unpleasant/unprofessional, and chastising when she called why we didn't buy an RV. Buyer beware avoid this place ...
I am very sorry this customer feels this way.
This is never our intention. The deposit was requested to be refunded 11/14 the actual refund was 12/2. I apologize that the process was not explained properly to you. But it can take up to 30 days for a refund because all of our accounting is handled out of state. The accounting dept has a process that is followed before we are authorized to refund. We immediately refunded when we had that authorization.
This customer also completed and signed a credit application with a purchase agreement that authorized us to look in to finance options.
The customer worked with a sales person, found a Airstream, settled on a price, signed a buyers order, left a $500.00 deposit to hold the Airstream then completed a credit application so we can find agreeable financing. The deposit held the unit while we look in to financing but is always refundable for any reason up until you sign a bank contract.
The deposit was refunded and I am sorry for the processing time. However, I do not believe we did anything wrong.
I am available anytime if the customer would like to speak with me.
Contacted the companies customer service and vp but not a solution, numerous times via emails. Have hearing problems.
We purchased this brand new and were told it would take a week to ready for delivery. My niece bought a twin the same day. They demonstrated to all of us in their RV and they don't have the problems we do. Believe it wasn't readied. Drivers side light doesn't work and the light above the sink is flickering. Laminate loose by couch. Gasket hanging down behind threshold. Water filter wasn't installed. Microwave has scratches. Leery about water pump, supposed to stop at 45 psi, but doesn't. Rubber piece with 2 wires hanging from it had to tapped up off the ground. Bundle of wires hanging under step. Last email said they don't do service calls, but they have twice in the past to resolve issues with a trailer our son bought. They sold us a program called coaching that would come to our RV and do repairs. Coach net doesn't do repairs but will send someone to us for a cost. We tried to cancel via the rep we were talking with, but she said we have to call ourselves. It has been about three months since we purchased.
Replace what doesn't work and repair other stuff.
I requested the service adviser to call the customer to schedule a service appointment.
The coach needs to come to the dealership for service. We are not properly equipped to service units on cite. However, we will work to make the appointment as convenient as possible.
As for Coach Net it is Road Side Assistance. If you were to break down, locked out, technical assistance, and etc.
The issues this customer have would need to be approved under factory warranty. Because the factory warranty is still in effect. After the factory warranty expires then the extended warranty will come in to effect.
I will follow up with our service adviser to make sure we get the service appt scheduled.
Pushed into a service contract for our camper, which we backed out of the following day and asked for refund.
We purchased a 2019 Montana fifth wheel from this dealership and was talked into a extended warranty. We went home that evening and decided we didn't want the extended warranty which we emailed and called dealer to cancel. they said we would have to fill out paperwork as they couldn't change the contract for funding. This was a weekend and the contract was still in their possession at this time which we feel could of been redone and resigned without sending in any cancellation paperwork which we did. Called and emailed them several times about the check only to be told it was sent out on May 31st. It is now June 26th and the check is nowhere to be found. *o I have contacted Mark *, one of the owners only to have the finance guy say it's in the mail. Again I have contacted them several times and let voice messages to which they haven't replied. Also brought in a customer the next weekend after our purchase and they purchased with the promise of a finders fee to me to which I haven't received either.
Would like our refund check of appx $6,300.00. Stop talking in circles.
The check was already issued on this cancellation .
Melissa from accounting spoke to our customer directly last Friday.
Bank stated they never received check , we placed a stop-pay on the first check and issued a 2nd check last week which was sent fedex to the bank.
We have been in contact with the bank, as well.
New travel trailer awning damaged water heater doesn't work metal shavings in our kids bunk house speakers broke
Qe bought a 2018 keystone hideout we went to get it and issues were not fixed. My friend told them how to fix our bunk house bunk and we waited hours. When my family got to the campground my kids were getting there feet cut open by metal shavings. Ot was in there beds on the carpet everywhere. The electric hot water heater doesn't work. The speakers are blown. The awning is torn. I called Orlando rv to get them to correct the issues and they can care less. I have called every day since I bought my rv to get someone to care and they dont it would appear. The issues we have with a new unit are beyond ridiculous and there manager was the one who cleaned the rv after the tech was drilling metal in a kids bunk house and didnt do it right. This was a horrendous experience I am now writing the reviews to warn others so they dont make a horrible mistake.
I want them to come fix the issues AMD compensate in some way for the troubles. We cant shower in our rc
We performed a full prep and demo. The customer accepted the unit. And then called complaining of metal shavings in the unit. This can happen with a new unit after transport or the detailers could have missed a area.
We did offere to schedule someone to come out but the customer was demanding same day service. We do not do on cite service so this is not something we can accomodate quickly....We did offer them to bring the unit to us for quicker service.
If the customer would like service all they have to do is call service and schedule a appointment. The service manager has attempted to make contact.
(The consumer indicated he/she DID NOT accept the response from the business.)
2 hours isnt enough time at all. We have many issues I cleaned the mess yall left it wasnt at all acceptable yall hurt my kids and there feet were cut open. Our electric water heat doesn't work. Our shower is sealed and leaks into the wall. Many issues yall dint try to call and you know it
I have the proof to show anyone that asks.
Our customer has been scheduled for a service appointment. I will reach out to our customer to make sure we are moving in a positive direction.
Warranty service/repairs on travel trailer have not been completed after months of trying to work with Orlando RV.
I would like to submit a formal complaint against Orlando RV and am requesting assistance in getting the following issues resolved. I purchased a 2018 Jayco travel trailer from Orlando RV in August 2018. At that time, I purchased the top of the line, extended warranty which basically covered everything on the unit for 7 years. I paid in excess of an additional $3,100 for this warranty.
It has now been almost 5 months since I have had a water leak in the water heater line. In addition, it has now been over 3 months since the A/C has stopped working. Due to this, the travel trailer has been for all intents and purposes unusable during this time.
Below is a chronological timeline of the steps I have taken to try to resolve these issues with Orlando RV. I have paid in advance for services, which are not being delivered. From what I understand this could constitute fraud.
1) 1/7/19: Request for service submitted via support portal. "Water heater link leaking again. Same area already service by technician. Need technician to come back out to fix water leak."
2) 1/7/19: Call from Orlando RV saying parts were on order and then a date would be scheduled for the technician to make the repairs. (No further communication until my next correspondence.)
3) 2/12/19: 2nd Request for service submitted via support portal. "2nd request - Water line into water heater still leaking after already being serviced. Was told on 1/7/19 that parts were on order, but I have not heard when the technician will be coming out to fix this."
4) 2/12/19: Call from Orlando RV - service scheduled for 3/8/19 in afternoon. She said that there were no parts on order. I explained that she had already told me they were. She explained that the technician will research the issue, but may not have correct parts with him. (No further communication until my next correspondence.)
5) 2/20/19: Request for service submitted via support portal. "A/C is not working. Fan is blowing, but doesn't seem like compressor is coming on. Have reset breakers. Also, the thermostat reading seems to be off aobut 10 degrees. Please have technician who will be coming on site to research another service issue (leaking water heater) on 3/8/19 also look at these A/C issues."
6) 3/8/19: Service technician on site to look at water heater & A/C issues. Provided temporary fix for leaking water heater since he did not have correct parts with him (bypassing functionality). He will have new parts ordered. Technician reviewed A/C issues. Said entire new A/C unit was needed - Freon problem. Also, there were known issues with the thermostat changing on its own, so the cover plate needed to be replaced. He tested A/C system several different times to try to get it to work, but could not. Technician said he would have the parts ordered and then setup a date to come back out to install the new A/C unit and install the correct parts on the water heater line. (No further communication until my next correspondence.)
7) 4/12/19: Left voicemail for service manager to call me back, because I had not hear anything about when the technician would come back out with the parts to fix the outstanding issues.
8) 4/12/19: Call back from service advisor saying that they were waiting on Jayco approval for A/C replacement. (No further communication until my next correspondence.)
9) 4/24/19: Stopped by Orlando RV service department to inquire about status of service requests. Advisor said that the A/C replacement was still waiting on Jayco approval. After looking at their service system, he said it had been over a month since anyone had reached out to Jayco to check on it. He said he would have Jayco contacted to see about the approval status. (No further communication until my next correspondence.)
10) 5/3/19: Request for service submitted via support portal. "4th request. Original issue reported in February. Service tech reviewed until on 3/8/19 - said new A/C unit was needed. I've communicated with Orlando RV 2
Water lines for water heater fixed so full functionality is restored. A/C unit replaced & parts installed for thermostat.
All of our customer's parts are here 5/30/2019. I personally called our customer to advise. We will continue to call until we make contact to schedule the appointment.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not spoken with, nor received a voice mail from anyone at Orlando RV. If they are calling, they need to leave a voice mail if I am not available when they call. I need to know when the technician will be onsite to complete the repairs and install the new parts.
Our service dept spoke to our customer and we have him scheduled for service.
We bought a brand new travel trailer from RV One on Memorial Day of 2018. This was our first ever purchase of any type of RV so we didn't want to start too big. When we went in for our demo, that should have been a sign "beware". The boy didn't know anything about it, he even tried to PULL the awning out instead of using the power button! YIKES! I even knew that was a big no, no. Anyway, they also didn't have the spare tire on there as promised so we had to PURCHASE that. In addition, we had a break system installed in out SUV, which was put in last minute because the boy that demo'ed us didn't know, another guy told us when we were pulling out. So while this boy and someone else were installing this brake system, they apparently CUT the wires to our electrical system, we didn't realize this until months later when we almost had a car fire!!! RV One did reimburse for that mistake! Before we left the lot that 1st day a random customer wanted to see the inside and she noticed a BIG white circle on the flooring, apparently where they had a huge sticker. The boy said the warranty will cover that just bring it back. I'm 2 hours away but at this point we were there all day and I just wanted to get out of there. Fast forward through all of the other issues....We made a couple of trips with our travel trailer and noticed several issues. RV One is so far from us but when we got back knew we needed to get the warranty to get these issues fixed. First it took several weeks to get an appointment. Then once we got it in there, they didn't have all the parts and needed to order them. Okay, how long we are taking a trip next month for our granddaughter's graduation. He said 2 weeks....okay, that's doable. Well 2 1/2 weeks went by and I didn't here anything I called and I can't get anyone to answer and no voicemail, several days of this I finally sent a message on their website. They called, we played phone tag, when I finally spoke to the service manager she informs me they have to get an approval for the warranty and then they can order the parts, she would get back to me. She said it takes 4 weeks, WHAT? NOPE. Been over 4 weeks still haven't heard from them we are suppose to leave next week. Not only that the guy in the service department lied to us. They only care about selling, nothing about the customer afterwards. When I go bigger I'm going somewhere else!
Product_Or_Service: Jayco
Finish the job AS SOON AS POSSIBLE!!!!
I spoke to our customer. I believe we have a resolve to the warranty issues. I look forward to working with our customer to resolve the outstanding issues. It is important that she is happy with her new RV.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have called to take care of the problem. I am currently out of state until July so hopefully the work will be completed. They were very nice and apologized. I had a personal phone call from the manager Cindy and she is willing to work with me.
We called for warranty repairs within the proper time frame. We have been trying to resolve this for over 6 months without success. Phone calls are
Purchased RV Oct 5, 2017
Took RV to MN during the summer and noticed crack in window.
Called RV One on Oct 1, 2018 "Leason" in service said I had to call Manufacturer for approval. Manufacturer said "No. Orlando RV just does t bug e work, files a claim and annotated we called within warranty period. After relaying this back to Leeson, an appointment was made for Oct 31, 2018. October 31, 2018 we towed the trailer to the new locatithe Winter Park location. The service tech fixed our furnace, but stated again, approval must first be obtained from the manufacturer for the window replacement. When asked how long this would take we were told by "Charlene" it could take 2-3 months. In early February, 2019 I called the dealer at their new location in Casselberry and left a message. After no reply for 2 weeks, I sent and email to the dealers website. On March 7, 2019, after having no reply, we drove to the dealer in person. We were told the manufacturer denied the claim, but per "Cory" it would be repaired at their expense.
On March 22 Cory called and asked for a picture of the numbers on the window, which we immediately sent. Last week, 4-819 after hearing nothing, I tried to call and left a message. I also texted an inquiry to the number I had been asked to text the window numbers to. No reply. I sent a message via FB on 4-9-19 and received a "we'll check into it" reply. Nothing since then. On 4-12-19 I called and spoke to Mark at Forest River (the manufacturer) and was told a claim for the window has never been denied because a claim was never submitted by Orlando RV and had it been, it would definitely be covered. We have been more than patient and want this resolved.
We want our window replaced under warranty as promised
I am sorry for the delay in parts and warranty.
All parts have been approved and ordered at this time. The customer is a priority. And will be scheduled as soon as the parts arrive as a first priority.
I do not expect any further delays. I will continue to monitor until our customer is happy with repairs.
(The consumer indicated he/she DID NOT accept the response from the business.)
All I have received from Orlando RV ia another "promise" to get the part ordered" and that it "will be taken care of once the part comes in". They are not able to tell me WHEN this will happen. Until these repairs are completed, I will not be closing my complaint. The labor for this repair is being done by an outside source and the quote for said labor was obtained on 2-26-19 so I'm not sure why we are still waiting for a part to come in two months later.
The grab handle, receptacle cover and LED clearance light just arrived this afternoon 4/26.
The windshield is due to ship freight from Forest River on Monday or Tuesday next week.
I am sorry for this delay. However getting dates from manufacturer for parts is difficult. We are doing our best and hope our customer will taken care of soon.
(The consumer indicated he/she ACCEPTED the response from the business.)
This case will be reopened if the promises made are not kept.
Has taken 8 months to get my camper half way fixed.
We made an appointment in October of 2018 to get the camper fixed. They took a look at the camper and said they had to order the parts to fix the camper. Called them back in December and they still have haven't ordered the parts. Talked to the manager and anyone above the manager. Finally they said they have the parts in February of 2019 so I made an appointment to have the problems fixed,they said it would take a couple of days. One month later they call and say the camper is done. I show up to get the camper and is not done they say they needed to order more parts that were "damaged during shipping" ,but the parts were on their way. I call the manufacturer two weeks later to find out they never even ordered the parts and it was all a lie. Dont do business with this company .
My camper to be fixed.
I am surprised to receive this complaint. I spoke to this customer last night. I thought that we had everything worked out. I am sorry for the issues. Below I have better outlined what happened from our part. This is a lengthy reply but it is what happen. This should not have taken so long and I am sorry.
October customer came in for a diagnosis appt. We received authorization in November for the issues stated in the diagnosis. We mistakenly only ordered the speaker and table, not the additional wood and trims required to repair the dinette booth. This was brought to the service manager's attention at the end of December. She ordered all the parts required to repair the dinette.
The parts did not arrive until the end of January at which time the first appt available for the customer was Feb 20, 2019. During his appt one of the wood trims was shipped to us incorrectly. We did ordered the correct part but Keystone gave the wrong color.
The customer stated he wanted to leave his unit here till the dinette booth was complete. Customer did not pick up his unit until 3/20/19.
So in Feb we fixed all but 2 Issues. The customer had an outside speaker in which the speaker works but the light for speaker does not. The speaker that was ordered to fix this was an indoor speaker and not an outdoor speaker. We returned that part and reorderd. This arrived today 4/4/19.
The table was warped and would not lay flat from the time it was taken out of the box during his appt.
We explained this to the customer before he picked up that the speaker and table were not completed. We tried to return the table but Keystone emailed back later saying they want us to use "Table Stiffeners" to get the table to lay straight.
We ordered these parts and they are supposed to arrive Monday 4/8/19. I have spoken to the customer a few times and spoke to him even yesterday 4/3/19 giving him the status of when these parts are expected to arrive and would contact him the latest by 4/9/19.
I am sorry for the inconvenience and will work to regain the customers confidence.