I am rejecting this response because: Their response is defending their behaviorAgain demonstrating a failure to uderstand what they didThey pursued us, with letters, phone calls, emails stating that we have been pre approved for their top tier select offer,approved for up to $33,Which I still have the printed offerEach and everytime we either met with, or spoke to them, we were totally upfront and honest about credit issues due to being a small business ownerEach time they < which I have a list of eash ***esperson and managers name> assured us that being a four time repeat customer and in posession of the written offer,approval is not an issueWhen we were there for the final meeting to secure the civic the process took over four hoursThe offered deal was $per monthThen do to an issue, raised to $per month, then again raised to $per monthAfter their games of running back and forth,we settled at $per month with $downSupposedly due to our credit issues.We took the car off their lot the last day of the monthWeeks later that's when "***" called and left the message of come up to the dealership That's when [redacted] and all the managers refused to allow my wife to leave with the car unless she signed another contract raising the payment $When she refused and waiting outside the dealership for me to pick her up, tehy realized that what they were trying to do was not legalThe only regret I have is not calling the police and pressing chargesSo I will not except their response and request a mark be placed on their creditThank you Regards, [redacted] ***
Dear Mrand Mrs***, On behalf of DCH Academy Honda, please accept our apologies for any inconvenience this may have causedThis is not an example of the quality service we wish to provide and we hope that you find this to be an isolated incident, Upon review of your concern, when we first
consummated your deal we used good credit tier, especially being a repeat Honda customer with Honda Finance we thought the approval would be fine, when Honda Finance got back to us they gave us a lower tier because of past late payments, We attempted several time to rehash with Honda to keep your numbers the same before having to call you but regrettably we were unsuccessfulThe credit report doesn’t show exact payment history that we would have been able to see, only after speaking to Honda did we find this information outWhen *** our finance director found out how upset you were about the tier being higher he consulted with his supervisor and asked if the dealership could absorb the difference as a goodwillWe also offered you a year oil change program to show our deepest appreciation for your business and keep you as a customerWe hope that you will accept our apology and hope you are enjoying your new Civic, we would also like to take this opportunity to thank you for your continued patronage and support DCH in the futurePlease do not hesitate to contact us if you have further questionsWe look forward to future opportunities to be of service to youThanks DCH Academy Honda Team
My name is *** ***....I again unfortunately found out that another salesman named that I bought my Honda from lie to me about a theft protection $chargehe told me that in order to buy the Honda CRV that I need to purchase a separate section at jeans on the window fee in order to
purchase the vehicle and he said no matter what in order to get the beautiful I had to buy the $insurance and the road hazard as well for $so now no one told me that because I don't have my Honda CRV that I no longer need the $road hazard protection and somebody's never called me back to tell me that they just like to keep my money I would like that refunded as well because I was pressured into signing the document and I have witnesses of that as well so I want a total of dollars back from Honda now in addition to my other complaint
Dear Mr***, Service contracts are offered to all customers as an option, It is up to the consumer to decide if the service contracts are beneficial for their usageWe do apologize the time it took for you to receive your cancelation refund, It usually takes to weeks for a refund to come through and sometimes longer. At this time you have received your cancelation refund and all other questions answered. Nitin will continue to work with you for any other questions or concerns you may have we hope that we can continue to have you as a valued customer in the near future
Complaint: [redacted]
I am rejecting this response because:I did meet with Chris, the DCH Honda new car sales manager, in...
person at the dealership on 09/08/2017, not on 09/07/2017 as was indicated in their response. At this meeting with him he apologized for what has occurred, as indicated in my complaint, and provided me with my New Jersey vehicle registration and two license plates however I am still waiting to receive my vehicle title which is a big part of the reason for my complaint. Therefore the reason I would like to reject the business response is until I physically receive the title. I would like to note that it appears Chris, and his indication of him speaking with his management at DCH, are willing to further attempt to correct this situation that has occurred and that he will be in touch with me shortly on additional promised means of resolution for my inconvenience. These items would settle this complaint. I give credit to Chris and/or upper management of DCH for immediately taking appropriate action of resolution after the Revdex.com complaint was filed.
Regards,
[redacted]
I am rejecting this response because: Their response is defending their behavior. Again demonstrating a failure to uderstand what they did. They pursued us, with letters, phone calls, emails stating that we have been pre approved for their top tier select offer,approved for up to $33,000.00. Which I still have the printed offer. Each and everytime we either met with, or spoke to them, we were totally upfront and honest about credit issues due to being a small business owner. Each time they < which I have a list of eash [redacted]esperson and managers name> assured us that being a four time repeat customer and in posession of the written offer,approval is not an issue. When we were there for the final meeting to secure the civic the process took over four hours. The offered deal was $179.00 per month. Then do to an issue, raised to $195.00 per month, then again raised to $220.00 per month. After their games of running back and forth,we settled at $235.00 per month with $2500.00 down. Supposedly due to our credit issues.We took the car off their lot the last day of the month. Weeks later that's when "[redacted]" called and left the message of come up to the dealership <which I still have the message>. That's when [redacted] and all the managers refused to allow my wife to leave with the car unless she signed another contract raising the payment $72.00. When she refused and waiting outside the dealership for me to pick her up, tehy realized that what they were trying to do was not legal. The only regret I have is not calling the police and pressing charges. So I will not except their response and request a mark be placed on their credit. Thank you Regards,[redacted]
I received the email below from the Revdex.com today. I did not have a chance to respond earlier, but the problem has been fixed. I would correct 2 points that the business makes: we first brought the car into the dealer in May with the issue and the AC was blowing cool but not cold air - certainly not warm, which would have been noticeable even when we purchased in early May. Thank you to the Revdex.com for your help in getting this fixed and resolved.
I have reviewed this situation with the mechanic who inspected the vehicle and pulled the original Certification inspection which showed the AC to be working properly on april 24th 2017.When the vehicle came back to us in june with a warm air concern the mechanic noticed a hole in the condenser...
behind the grill which looked like a rock may have punctured. At that time we documented this as something that happened after the sale and would not be able to submit for warranty based on physical damage and not mechanical damage. Based on such a recent purchase we understand the customer sentiment on this and will take care of the repair free of charge. We will reach out to the customer today and schedule a service visit. Thank You, Ray D[redacted]###-###-####
Hello,Thank you for reviewing/analyzing the problem at hand. I was called by Joe (GM)/N on...
Monday 10/26 letting me know of the solution and it will be addressed on Tuesday and contact Joseph directly if I have any concerns. On the call I let them know of my concern about taking the car back at this point after dealership having the car for so long and who is to say what else will go wrong after I take it back upon the "repair". I will accept the car with some type of warranty...I got a call from N on Wednesday now telling me that the car still not fixed and parts have been ordered. I called Joseph (GM) saturday and upon no answer I left him a voicemail. No returned call I called again today/Monday and left another voicemail.I just want my money back at this point. I feel as I have been let down by this dealership and folks. Please assist.Thank you, Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Tell us why here...
As a company we use the carfax to detect prior accidents and we also put the used vehicles through a thorough 150 point inspection. At time of delivery the carfax which mr [redacted] signed did not show the accident. We also did not detect any accident at time of...
inspection nor did we see poor repairs performed due to a prior accident. Certainly no frame damage, unibody damage or upper radiator support damage or repairs were performed that we viewed. I asked mr [redacted] to meet me at [redacted] where we put the car on the lift to view along with the [redacted] service director. At that time once again we did not notice anything repaired or replaced or poorly repaired or replaced underneath the vehicle and specifically near the front of the car where the accident was listed on the vin check site which is what mr [redacted] showed to us. As a company we do not use vin check because we feel carfax is more thorough however not perfect as carfax did not pick up this accident in this circumstance for whatever reason. That's why we do the 150 point inspection. Between carfax and inspection we feel confident we would pick up prior accidents, especially when poorly fixed
Based on all of this information I approved $1500 in good will from the dealership in the form of a check along with a release to be sent to mr [redacted]. At this point greg and his attorney have refused the offer and our attorney revised the release several times but not to their expectations. At this point the attorneys are in contact and the matter is now out of my hands as the GM of the dealership.
[redacted]
[redacted] and [redacted] come back in and we reviewed their paperwork and explain to them all the items they purchased and signed for. They Brought in a family member to help them translate the detail of the deal. We address all of their concerns and they...
you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or Wednesday. Still awaiting for the check, so rejecting response as of now.
Regards,
[redacted]
[redacted] **i requested us to order the spare tire hoist and when scheduling the service appointment. Another service advisor wrote up the repair order and during the process, the customer cancelled the replacement of the spare tire hoist. Unfortunately, there was a communication issue and...
this created the confusion. The hoist was replaced and the customer was not charged as a goodwill gesture on behalf of DCH Academy Honda. The issue has been resolved. ..
[redacted] , thank you for reaching out, I will be happy to assist you with you issue. Please give me an opportunity to look into the matter to see what the cause of the delay was. I will get back to you early next week with a resolution. Thanks [redacted]
We spoke to Ms. [redacted] this morning and resolved her issue. I agreed to refund her for the service and offered her a $100 service credit for the inconvenience. I still wasn’t clear how she tried to reach someone at the dealership and was unable to. She was very pleased with the resolution.
Dear Mrs. [redacted], We are aware of your issue with your CR-V. I don't believe you brought your car in and gave Honda the opportunity to try and resolve and fix your issue. Not all CR-V''s have a vibrating issue and there was no way of identifying individually which one might...
have the issue. We did receive your letter and are in contact with Honda to help and assist you with your concerns. In the mean time feel free to reach out to me if you have any questions or concerns I look forward to taking care of your concern.
Yes, The process is, when Fidelity is canceled which can take the time you mentioned they will forward the money to our accounting department and we will cut a check for you, I just have to verify that my accounting office received the refund from Fidelity, To expedite matter email me you...
information to [redacted] and if you remember the name of the person that was helping you that would be great so I can pick up were they left off.
To whom this may concern, The customer and I have come to an agreement. Customer will provide OEM brake pads. Dealer, as one time courtesy, will install brake pads for the customer. Also Dealer will pay half (1/2) of the purchase price for OEM brake pads. Customer will be reimbursed the amount...
promised within 2 weeks after installation of pads on vehicle. Thanks [redacted]###-###-####
Response: Dear Mr. [redacted] it’s been about two weeks since you have picked up your vehicle, The issue of the road noise was corrected and I am sure because I haven’t heard from you since you picked up your vehicle that it everything is now good to go. If you have any other concerns please feel free to contact me. Thanks Joe S
I am rejecting this response because: Their response is defending their behaviorAgain demonstrating a failure to uderstand what they didThey pursued us, with letters, phone calls, emails stating that we have been pre approved for their top tier select offer,approved for up to $33,Which I still have the printed offerEach and everytime we either met with, or spoke to them, we were totally upfront and honest about credit issues due to being a small business ownerEach time they < which I have a list of eash ***esperson and managers name> assured us that being a four time repeat customer and in posession of the written offer,approval is not an issueWhen we were there for the final meeting to secure the civic the process took over four hoursThe offered deal was $per monthThen do to an issue, raised to $per month, then again raised to $per monthAfter their games of running back and forth,we settled at $per month with $downSupposedly due to our credit issues.We took the car off their lot the last day of the monthWeeks later that's when "***" called and left the message of come up to the dealership That's when [redacted] and all the managers refused to allow my wife to leave with the car unless she signed another contract raising the payment $When she refused and waiting outside the dealership for me to pick her up, tehy realized that what they were trying to do was not legalThe only regret I have is not calling the police and pressing chargesSo I will not except their response and request a mark be placed on their creditThank you Regards, [redacted] ***
Dear Mrand Mrs***, On behalf of DCH Academy Honda, please accept our apologies for any inconvenience this may have causedThis is not an example of the quality service we wish to provide and we hope that you find this to be an isolated incident, Upon review of your concern, when we first
consummated your deal we used good credit tier, especially being a repeat Honda customer with Honda Finance we thought the approval would be fine, when Honda Finance got back to us they gave us a lower tier because of past late payments, We attempted several time to rehash with Honda to keep your numbers the same before having to call you but regrettably we were unsuccessfulThe credit report doesn’t show exact payment history that we would have been able to see, only after speaking to Honda did we find this information outWhen *** our finance director found out how upset you were about the tier being higher he consulted with his supervisor and asked if the dealership could absorb the difference as a goodwillWe also offered you a year oil change program to show our deepest appreciation for your business and keep you as a customerWe hope that you will accept our apology and hope you are enjoying your new Civic, we would also like to take this opportunity to thank you for your continued patronage and support DCH in the futurePlease do not hesitate to contact us if you have further questionsWe look forward to future opportunities to be of service to youThanks DCH Academy Honda Team
My name is *** ***....I again unfortunately found out that another salesman named that I bought my Honda from lie to me about a theft protection $chargehe told me that in order to buy the Honda CRV that I need to purchase a separate section at jeans on the window fee in order to
purchase the vehicle and he said no matter what in order to get the beautiful I had to buy the $insurance and the road hazard as well for $so now no one told me that because I don't have my Honda CRV that I no longer need the $road hazard protection and somebody's never called me back to tell me that they just like to keep my money I would like that refunded as well because I was pressured into signing the document and I have witnesses of that as well so I want a total of dollars back from Honda now in addition to my other complaint
Dear Mr***, Service contracts are offered to all customers as an option, It is up to the consumer to decide if the service contracts are beneficial for their usageWe do apologize the time it took for you to receive your cancelation refund, It usually takes to weeks for a refund to come through and sometimes longer. At this time you have received your cancelation refund and all other questions answered. Nitin will continue to work with you for any other questions or concerns you may have we hope that we can continue to have you as a valued customer in the near future
Tell us why here...The Revdex.com required a response from the dealer and we have voiced our side of the problem.
Complaint: [redacted]
I am rejecting this response because:I did meet with Chris, the DCH Honda new car sales manager, in...
person at the dealership on 09/08/2017, not on 09/07/2017 as was indicated in their response. At this meeting with him he apologized for what has occurred, as indicated in my complaint, and provided me with my New Jersey vehicle registration and two license plates however I am still waiting to receive my vehicle title which is a big part of the reason for my complaint. Therefore the reason I would like to reject the business response is until I physically receive the title. I would like to note that it appears Chris, and his indication of him speaking with his management at DCH, are willing to further attempt to correct this situation that has occurred and that he will be in touch with me shortly on additional promised means of resolution for my inconvenience. These items would settle this complaint. I give credit to Chris and/or upper management of DCH for immediately taking appropriate action of resolution after the Revdex.com complaint was filed.
Regards,
[redacted]
I am rejecting this response because: Their response is defending their behavior. Again demonstrating a failure to uderstand what they did. They pursued us, with letters, phone calls, emails stating that we have been pre approved for their top tier select offer,approved for up to $33,000.00. Which I still have the printed offer. Each and everytime we either met with, or spoke to them, we were totally upfront and honest about credit issues due to being a small business owner. Each time they < which I have a list of eash [redacted]esperson and managers name> assured us that being a four time repeat customer and in posession of the written offer,approval is not an issue. When we were there for the final meeting to secure the civic the process took over four hours. The offered deal was $179.00 per month. Then do to an issue, raised to $195.00 per month, then again raised to $220.00 per month. After their games of running back and forth,we settled at $235.00 per month with $2500.00 down. Supposedly due to our credit issues.We took the car off their lot the last day of the month. Weeks later that's when "[redacted]" called and left the message of come up to the dealership <which I still have the message>. That's when [redacted] and all the managers refused to allow my wife to leave with the car unless she signed another contract raising the payment $72.00. When she refused and waiting outside the dealership for me to pick her up, tehy realized that what they were trying to do was not legal. The only regret I have is not calling the police and pressing charges. So I will not except their response and request a mark be placed on their credit. Thank you Regards,[redacted]
I received the email below from the Revdex.com today. I did not have a chance to respond earlier, but the problem has been fixed. I would correct 2 points that the business makes: we first brought the car into the dealer in May with the issue and the AC was blowing cool but not cold air - certainly not warm, which would have been noticeable even when we purchased in early May. Thank you to the Revdex.com for your help in getting this fixed and resolved.
I have reviewed this situation with the mechanic who inspected the vehicle and pulled the original Certification inspection which showed the AC to be working properly on april 24th 2017.When the vehicle came back to us in june with a warm air concern the mechanic noticed a hole in the condenser...
behind the grill which looked like a rock may have punctured. At that time we documented this as something that happened after the sale and would not be able to submit for warranty based on physical damage and not mechanical damage. Based on such a recent purchase we understand the customer sentiment on this and will take care of the repair free of charge. We will reach out to the customer today and schedule a service visit. Thank You, Ray D[redacted]###-###-####
Hello,Thank you for reviewing/analyzing the problem at hand. I was called by Joe (GM)/N on...
Monday 10/26 letting me know of the solution and it will be addressed on Tuesday and contact Joseph directly if I have any concerns. On the call I let them know of my concern about taking the car back at this point after dealership having the car for so long and who is to say what else will go wrong after I take it back upon the "repair". I will accept the car with some type of warranty...I got a call from N on Wednesday now telling me that the car still not fixed and parts have been ordered. I called Joseph (GM) saturday and upon no answer I left him a voicemail. No returned call I called again today/Monday and left another voicemail.I just want my money back at this point. I feel as I have been let down by this dealership and folks. Please assist.Thank you, Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Tell us why here...
As a company we use the carfax to detect prior accidents and we also put the used vehicles through a thorough 150 point inspection. At time of delivery the carfax which mr [redacted] signed did not show the accident. We also did not detect any accident at time of...
inspection nor did we see poor repairs performed due to a prior accident. Certainly no frame damage, unibody damage or upper radiator support damage or repairs were performed that we viewed. I asked mr [redacted] to meet me at [redacted] where we put the car on the lift to view along with the [redacted] service director. At that time once again we did not notice anything repaired or replaced or poorly repaired or replaced underneath the vehicle and specifically near the front of the car where the accident was listed on the vin check site which is what mr [redacted] showed to us. As a company we do not use vin check because we feel carfax is more thorough however not perfect as carfax did not pick up this accident in this circumstance for whatever reason. That's why we do the 150 point inspection. Between carfax and inspection we feel confident we would pick up prior accidents, especially when poorly fixed
Based on all of this information I approved $1500 in good will from the dealership in the form of a check along with a release to be sent to mr [redacted]. At this point greg and his attorney have refused the offer and our attorney revised the release several times but not to their expectations. At this point the attorneys are in contact and the matter is now out of my hands as the GM of the dealership.
[redacted]
[redacted] and [redacted] come back in and we reviewed their paperwork and explain to them all the items they purchased and signed for. They Brought in a family member to help them translate the detail of the deal. We address all of their concerns and they...
left happy with the deal.
Complaint: [redacted]
Thank...
you Revdex.com for progress on the issue!I am rejecting this response because issue is still not resolved, so far I have received only notification from dealership that the check will be mailed out Tuesday or Wednesday. Still awaiting for the check, so rejecting response as of now.
Regards,
[redacted]
[redacted] **i requested us to order the spare tire hoist and when scheduling the service appointment. Another service advisor wrote up the repair order and during the process, the customer cancelled the replacement of the spare tire hoist. Unfortunately, there was a communication issue and...
this created the confusion. The hoist was replaced and the customer was not charged as a goodwill gesture on behalf of DCH Academy Honda. The issue has been resolved. ..
[redacted] , thank you for reaching out, I will be happy to assist you with you issue. Please give me an opportunity to look into the matter to see what the cause of the delay was. I will get back to you early next week with a resolution. Thanks [redacted]
We spoke to Ms. [redacted] this morning and resolved her issue. I agreed to refund her for the service and offered her a $100 service credit for the inconvenience. I still wasn’t clear how she tried to reach someone at the dealership and was unable to. She was very pleased with the resolution.
Dear Mrs. [redacted], We are aware of your issue with your CR-V. I don't believe you brought your car in and gave Honda the opportunity to try and resolve and fix your issue. Not all CR-V''s have a vibrating issue and there was no way of identifying individually which one might...
have the issue. We did receive your letter and are in contact with Honda to help and assist you with your concerns. In the mean time feel free to reach out to me if you have any questions or concerns I look forward to taking care of your concern.
Yes, The process is, when Fidelity is canceled which can take the time you mentioned they will forward the money to our accounting department and we will cut a check for you, I just have to verify that my accounting office received the refund from Fidelity, To expedite matter email me you...
information to [redacted] and if you remember the name of the person that was helping you that would be great so I can pick up were they left off.
To whom this may concern, The customer and I have come to an agreement. Customer will provide OEM brake pads. Dealer, as one time courtesy, will install brake pads for the customer. Also Dealer will pay half (1/2) of the purchase price for OEM brake pads. Customer will be reimbursed the amount...
promised within 2 weeks after installation of pads on vehicle. Thanks [redacted]###-###-####
Response: Dear Mr. [redacted] it’s been about two weeks since you have picked up your vehicle, The issue of the road noise was corrected and I am sure because I haven’t heard from you since you picked up your vehicle that it everything is now good to go. If you have any other concerns please feel free to contact me. Thanks Joe S