[redacted], We are doing everything possible to expedite getting the MV plate for your car. We are held up by Kia/ Hyundai bank. We made the payoff prior to your purchasing the car early in August, We didn't expect to have this delay. It generally only takes two weeks or less to...
obtain title. We understand our responsibility in this matter and that is why we offered you a full 100% refund and take back the Kia Sportage. You mentioned that you would rather wait for the title and keep the car so you are currently in a loaner vehicle at our expense. You can see that we are doing everything in our power. I am expecting a phone call from Kia/ Hyundai bank Friday 10/21/. I should know then when we will be getting the title. I was assured that Kia-Hyundai is working close with the Division of Motor vehicle to obtain the title work.We will keep you abreast of the situation as soon as the information becomes available, We apologize for any inconvenience we may have caused please know we have all hands on deck to rectify this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will address your concern in regards to the noise you are hearing which is due to the aggressive tire. We will replace the tires and lets road test the vehicle to make sure the road noise is gone.
Dear Mr. [redacted], In reviewing this deal we discovered the following. We did originally quote you $34000 for a Pilot EX and I see a charge of $34741.85. The price of $34741.85 was incorrectly given because at one point a Pilot EX with the sensing...
was priced but when you landed on the regular EX we had not changed the price back to the base EX. We will process a check of $741.85 immediately. We also noticed that you signed for key replacement, nitrofill, etch protection and perma plate totaling $1246. If you do not want these products and the insurance that comes with them we can cancel and cut you a check for the entire amount or a portion if you want to keep some. Let us know and we will proceed.your original [redacted] price of $34000 did not include doc fee $399 or bank acquisition fee of $795. The quote only included the vehicle and destination. Regarding your plates, we use an outside agency to obtain plates and generally it takes a little longer than NJ customers. We just spoke to DMV this morning and the plates will be in tomorrow or Monday latest. For this inconvenience we will authorize a rental until they arrive or offer $100 back to you for the inconvenience of your temp expiring today and potentially not being able to drive his vehicle for 1 to 3 days due to an expired temp. When your plates arrive we can either UPS them next day or personally had deliver them to you. when your Pilot had the dash lights on, We where instrumental in sending a tow truck to get the vehicle. We ordered parts and fixed the issue that potentially did stem from an incorrect installation or defective part of the steering wheel. In any event, we made every attempt to resolve the issue quickly. We apologize for the inconvenienceand look for direction in resolving the remaining issues.
[redacted], We are doing everything possible to expedite getting the MV plate for your car. We are held up by Kia/ Hyundai bank. We made the payoff prior to your purchasing the car early in August, We didn't expect to have this delay. It generally only takes two weeks or less to...
obtain title. We understand our responsibility in this matter and that is why we offered you a full 100% refund and take back the Kia Sportage. You mentioned that you would rather wait for the title and keep the car so you are currently in a loaner vehicle at our expense. You can see that we are doing everything in our power. I am expecting a phone call from Kia/ Hyundai bank Friday 10/21/. I should know then when we will be getting the title. I was assured that Kia-Hyundai is working close with the Division of Motor vehicle to obtain the title work.We will keep you abreast of the situation as soon as the information becomes available, We apologize for any inconvenience we may have caused please know we have all hands on deck to rectify this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will address your concern in regards to the noise you are hearing which is due to the aggressive tire. We will replace the tires and lets road test the vehicle to make sure the road noise is gone.
Dear Mr. [redacted], In reviewing this deal we discovered the following. We did originally quote you $34000 for a Pilot EX and I see a charge of $34741.85. The price of $34741.85 was incorrectly given because at one point a Pilot EX with the sensing...
was priced but when you landed on the regular EX we had not changed the price back to the base EX. We will process a check of $741.85 immediately. We also noticed that you signed for key replacement, nitrofill, etch protection and perma plate totaling $1246. If you do not want these products and the insurance that comes with them we can cancel and cut you a check for the entire amount or a portion if you want to keep some. Let us know and we will proceed.your original [redacted] price of $34000 did not include doc fee $399 or bank acquisition fee of $795. The quote only included the vehicle and destination. Regarding your plates, we use an outside agency to obtain plates and generally it takes a little longer than NJ customers. We just spoke to DMV this morning and the plates will be in tomorrow or Monday latest. For this inconvenience we will authorize a rental until they arrive or offer $100 back to you for the inconvenience of your temp expiring today and potentially not being able to drive his vehicle for 1 to 3 days due to an expired temp. When your plates arrive we can either UPS them next day or personally had deliver them to you. when your Pilot had the dash lights on, We where instrumental in sending a tow truck to get the vehicle. We ordered parts and fixed the issue that potentially did stem from an incorrect installation or defective part of the steering wheel. In any event, we made every attempt to resolve the issue quickly. We apologize for the inconvenienceand look for direction in resolving the remaining issues.