OroGold Cosmetics

Dear [redacted] ***, We are contacting you from the offices of OROGOLD Cosmetics per your request todayThe customer you have mentioned had not yet contacted our Customer Service Department for assistancePlease advise the customer to contact our Customer Service Department as we need more details about the complaint, location, and purchase made.We are happy to try and accommodate the customer following our procedures.Best regards, [redacted] *

In regards to the Complaint # [redacted] ; filed on 02/08/2016; the customer's complaint has been received and reviewedWe sincerely regret that this customer is experiencing difficulties contacting us and resolving the issue she is expereincing The customer mentioned had not yet contacted our Customer Service Department for assistancePlease advise the customer to contact our Customer Service Department as we need more details about the complaint, location, and purchase madeShe can reach a customer service representative at 877-554- We are happy to try and accommodate the customer following our proceduresSincerely, Yours sincerely, OROGOLD Cosmetics Customer Service Department

Better Business Bureau Viewridge AveSuite San Diego CA Revdex.com ID: [redacted] Dear Revdex.com and [redacted] We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above, filed on 2/6/ We do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and register Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold In effort to maintain the highest standard of customer service we have contacted [redacted] from our customer service offices and were unable to reach her, but we did leave her a message with our contact informationThe customer has not previously contacted our offices which the number for customer service is stated on the receipt, website, and on the product packaging [redacted] is welcome to contact us directly so we can begin a case for her and review the situation We can be reached at 877- [redacted] Thank you for your assistance Sincerely yours OROGOLD Cosmetics Customer Service Department

March 21, Revdex.com Revdex.com ID: [redacted] Dear Revdex.com and [redacted] ***, We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above, filed on 2/17/ We do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and registerOur policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-soldIn effort to maintain the highest standard of customer service we have contacted Ms [redacted] from our customer service offices and were able to resolve the complaint with a 50% partial refundThe customer was satisfiedWe can be reached at ###-###-#### Thank you for your assistance Sincerely yours OROGOLD Cosmetics Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have called back several times only for the number to keep ringing and no one to answerTheir one attempt to call me does not resolve my complaintI would prefer that the business contact me via email so that there is a paper trail of communication because obviously trying to reach each other by telephone is not possible Regards, [redacted] ***

June 22, Revdex.com SBascom Avenue San Jose, CA Revdex.com Case # [redacted] Dear Revdex.com and [redacted] , We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above Please be aware that OROGOLD stores do have a general no-refund policy and only permits exchanges within days of purchaseThis policy is clearly stated on both store receipts, on credit card receipt where the customer signs and on signage at the store register In the interest of good customer service, the OROGOLD store location has agreed to provide Ms [redacted] with a refund as an exception to their policy Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information below Thank you Sincerely, OROGOLD Cosmetics Customer Service Department 1-877-554-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Despite the fact Orogold finally agreed to refund my money, it took more effort than most consumers would have put up with Many people, if they took the time and energy, would have given up by now My complaint is not solely based on their refund policy Their general business practice is questionable and their sales staff use high pressure tactics to lure you into their store Westfield Shopping Mall management has fined Orogold for violating the terms of their lease because they stand out in the walkway of the mall to prey on unsuspecting mall guests None of the sales staff or management ever disclosed a NO REFUND policy I find that very deceptive Perhaps they can legally get away with posting a tiny sign by the register, but their failure to not fully educate their customers is troublingMost retailers will refund products if the consumer is not happy I watched numerous women get lured into the store and then watched the high pressure bully tactics Their prices vary depending on how wealthy the customer looks Their prices are not printed on the products, which I find very deceptive The sales staff raise or lower the price depending on the level of resistance by the customer The whole experience was shocking to say the least If you review other Internet sites, you will see Orogold has been compared to scams operating outside of the US but have a US address for "show." I realize there is not much Revdex.com can do since my complaint would be more accurately categorized a "BE AWARE" only now I am trying to warn un-suspecting women to stay away from the Orogold company I also doubt their products have 24k gold in them as they claim I don't have the financial resources to hire a lab and test their products but I have been told they have the same ordinary ingredients as inexpensive drug store cosmetics Regards, [redacted]

In regards to the Complaint # [redacted] ; filed on 02/08/2016; the customer's complaint has been received and reviewedWe sincerely regret that this customer is experiencing difficulties contacting us and resolving the issue she is expereincing.? The customer mentioned had not yet contacted our Customer Service Department for assistance.Please advise the customer to contact our Customer Service Department? ? as we? need more details about the complaint, location, and purchase madeShe can reach a customer service representative at 877-554-1777.? We are happy to try and accommodate the customer following our procedures.Sincerely,Yours sincerely,OROGOLD Cosmetics? Customer Service Department

I have not heard from Orogld CosmeticsI am not interested in an exchangeI would like my money back as I explained in my original complaintI feel this was a high pressure scam

June 22, Revdex.com SBascom Avenue San Jose, CA Revdex.com Case # *** Dear Revdex.com and *** ***, We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above
Please be aware that OROGOLD stores do have a general no-refund policy and only permits exchanges within days of purchaseThis policy is clearly stated on both store receipts, on credit card receipt where the customer signs and on signage at the store register In the interest of good customer service, the OROGOLD store location has agreed to provide Ms*** with a refund as an exception to their policy Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information below Thank you Sincerely, OROGOLD Cosmetics Customer Service Department 1-877-554-

February 9, Revdex.com *** ** *** ***
*** *** ** *** Revdex.com Case # *** Dear Revdex.com and Mrs*** * ***, We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above Please be aware that OROGOLD stores do have a general no-refund policy and only permits exchanges within days of purchaseThis policy is clearly stated on both store receipts, on credit card receipt where the customer signs and on signage at the store register In effort to maintain the highest standard of customer service we have contacted Beverly Berry and will offer a partial refund as an exception to the refund policy Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information below Thank you Sincerely, OROGOLD Cosmetics Customer Service Department 1-877-554-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called back several times only for the number to keep ringing and no one to answerTheir one attempt to call me does not resolve my complaintI would prefer that the business contact me via email so that there is a paper trail of communication because obviously trying to reach each other by telephone is not possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called back several times only for the number to keep ringing and no one to answerTheir one attempt to call me does not resolve my complaintI would prefer that the business contact me via email so that there is a paper trail of communication because obviously trying to reach each other by telephone is not possible
Regards,
*** ***

I was pulled into the store for a sample of eye cream which I didn't ask for and wasn't looking to purchase
After the first demonstration, I decided to buy the eye cream, even though I thought it was quite expensiveIt was an unusual impulse splurge for me
Then I was handed over to another employee who was supposed to show me how to use the product I had just purchased, but instead he put something entirely different on my faceThen I was lead into a facial room where I felt trapped and was being coerced into buying products that I did not wantThey took my purse and glasses and stood between me and the door so I felt like I could not get outAfter an hour and a half I gave into their pressure because the mall was closed and I just wanted to leaveThey did not disclose their no return, no refunds policy at all, I did not know about that until I had left the store and my credit card had been charged
Product_Or_Service: cosmetics
Order_Number:***

Revdex.com
Viewridge AveSuite 200
San Diego CA 92123
Revdex.com
ID: ***
Dear
Revdex.com and *** ***
We
are contacting you from the
OROGOLD Cosmetics Customer Service Department in
regards of the case number mentioned above, filed on 2/6/
We
do have a no-refund policy at all OROGOLD store location with exchanges only
within daysThis policy is clearly stated on both the receipt and register
Our policy is such due to the fact that our skin care products are demonstrated
for the customer prior to purchase and once opened; the products cannot be
re-sold
In
effort to maintain the highest standard of customer service we have contacted
*** *** from our customer service offices and were unable to reach her, but we
did leave her a message with our contact informationThe customer has not
previously contacted our offices which the number for customer service is
stated on the receipt, website, and on the product packaging
*** *** is welcome to contact us directly so we can begin a case for her and
review the situation
We
can be reached at 877-***
Thank
you for your assistance
Sincerely
yours
OROGOLD
Cosmetics
Customer
Service Department

RUN!!!!!! EXTREMELY high pressured sales pitches, you can hardly get away without making a purchase but BEWARE, NO REFUNDS!!!! That's right, what kind of skin care line does not allow returns, one that cannot stand by their product!! I was never informed at the time of purchase that there were no returns or refunds and was asked if I could read when I came back to discuss returning the productI pretty much but the product to get away from the store and then was not able to return them, so I think I am stuck and might as well use them until I read dozen or so bad reviews of how the products effect people's skin and sometimes cause rashes
Let me tell you I was treated like an it and less than a person when I went back to the store, I truly have NEVER been treated like that as a consumer! I would not send my worst enemy to this company's stores
The OroGold website conveniently modified my poor review on their website, again what a terrible company!

RevDex.com
"margin-bottom: 0.0001pt; background: white;">
Viewridge AveSuite 200
San Diego CA 92123
Revdex.com
ID: ***
Dear
Revdex.com and *** ***
We
are contacting you from the OROGOLD Cosmetics Customer Service Department in
regards of the case number mentioned above, filed on 2/6/
We
do have a no-refund policy at all OROGOLD store location with exchanges only
within daysThis policy is clearly stated on both the receipt and register
Our policy is such due to the fact that our skin care products are demonstrated
for the customer prior to purchase and once opened; the products cannot be
re-sold
In
effort to maintain the highest standard of customer service we have contacted
*** *** from our customer service offices and were unable to reach her, but we
did leave her a message with our contact informationThe customer has not
previously contacted our offices which the number for customer service is
stated on the receipt, website, and on the product packaging
*** *** is welcome to contact us directly so we can begin a case for her and
review the situation
We
can be reached at 877-***
Thank
you for your assistance
Sincerely
yours
OROGOLD
Cosmetics
Customer
Service Department

In regards to the Complaint #***; filed on 02/08/2016; the customer's complaint has been received and reviewedWe sincerely regret that this customer is experiencing difficulties contacting us and resolving the issue she is expereincing.? The customer mentioned had not yet contacted our Customer Service Department for assistance.Please advise the customer to contact our Customer Service Department? ? as we? need more details about the complaint, location, and purchase madeShe can reach a customer service representative at 877-554-1777.? We are happy to try and accommodate the customer following our procedures.Sincerely,Yours sincerely,OROGOLD Cosmetics? Customer Service Department

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? Despite the fact Orogold finally agreed to refund my money, it took more effort than most consumers would have put up with? Many people, if they took the time and energy, would have given up by now? My complaint is not solely based on their refund policy? Their general business practice is questionable and their sales staff use high pressure tactics to lure you into their store? Westfield Shopping Mall management has fined Orogold for violating the terms of their lease because they stand out in the walkway of the mall to prey on unsuspecting mall guests? None of the sales staff or management ever disclosed a NO REFUND policy? I find that very deceptive? Perhaps they can legally get away with posting a tiny sign by the register, but their failure to not fully educate their customers is troublingMost retailers will refund products if the consumer is not happy? I watched numerous women get lured into the store and then watched the high pressure bully tactics? Their prices vary depending on how wealthy the customer looks? Their prices are not printed on the products, which I find very deceptive? The sales staff raise or lower the price depending on the level of resistance by the customer? The whole experience was shocking to say the least? If you review other Internet sites, you will see Orogold has been compared to scams operating outside of the US but have a US address for "show." ? I realize there is not much Revdex.com can do since my complaint would be more accurately categorized a "BE AWARE"? only now? I am trying to warn un-suspecting women to stay away from the Orogold company? I also doubt their products have 24k gold in them as they claim? I don't have the financial resources to hire a lab and test their products but I have been told they have the same ordinary ingredients as inexpensive drug store cosmetics?
Regards,
*** ***

...

   February 6, 2017   Revdex.com [redacted] 
[redacted] Revdex.com Case # [redacted]       Dear Revdex.com and Mrs. [redacted],   We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above.     Please be aware that OROGOLD stores do have a general no-refund policy and only permits exchanges within 30 days of purchase. This policy is clearly stated on both store receipts, on credit card receipt where the customer signs and on signage at the store register.   In effort to maintain the highest standard of customer service we have contacted Beverly Berry and are working on a resolution between the store and the customer.     Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information below.   Thank you.   Sincerely, OROGOLD Cosmetics Customer Service Department 1-877-554-1777