OrthoVet LLC

A replacement product was shipped on 7/12/and received by customer on 7/14/USPS Tracking number [redacted] We did not charge a restocking fee or shipping for the replacementPlease let us know if you have any other questions or concerns

OrthoVet's Return policy clearly states that custom made Orthotics are not returnableHowever, customer satisfaction is very important to our company and will be working with the customer to come up with a solution

Complaint: [redacted] I am rejecting this response because: the website does not clearly state a no return policyThe policy is implicitCustomer service was horrendous - my initial emails were ignored for weeks by the sleazy business ownerIf you want to work with customers then you need to be responsive and proactiveweeks ago I might have been willing to work with you for a solutionHowever, the absolute only satisfactory option is a full refund Sincerely, [redacted] ***

Hello, Unfortunately, we do not accept returns of used products.? It’s simply not safe to put a used splint (smelling of another animal) on someone else pet making them unsalableOur company has a 30-day exchange or modify policy to help ensure customers end up with a support fits properly and works very well.? We’ve had great success with our policy as customer know we will work with them to ensure a good fitting productThis information is listed on our website and invoice.? We would be more than happy to make any adjustments needed free of charge for Mr***?

Complaint: [redacted] I am rejecting this response because: ? I still have not received my refund? I have contacted my bank and they do not see it on their side either? Once I receive my refund on my credit card then I will accept, as for now, ? in my eyes this situation has not been ? resolved? ? Thank you [redacted] Sincerely, [redacted]

We are very sorry for any inconvenience The returned product was sent to an old address and was never receivedThe customer provided proof of shipment and will be credited today As stated in our return policy she will receive credit for the splint only (not shipping) in the amount of $ Thank you

We have still yet to receive this customers returns and she has only provided one valid tracking number, however this tracking number does not show what address the package was delivered to. Per our return policy we do not refund merchandise without receiving it first. We have
made a special acceptation and refunded both orders

*** placed two separate order paying for priority shipping. We shipped both products in one box and upgraded the shipping to express so she would receive them faster. She shipped both return products to our old location causing a delay in shipping. Once we
received them we gave her full credit for the product (not charging a 15% re-stocking fee per our return policy). This credit was processed on June 17th (please see attachment). Our company is very sorry this product did not work for her dog.

OrthoVet's Return policy clearly states that custom made Orthotics are not returnableHowever, customer satisfaction is very important to our company and will be working with the customer to come up with a solution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they do what they say this time and credit my card I won't see proof of this for up to days
Sincerely, *** ***

Hello, this customer just confirmed that she has received her refund
Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they do what they say this time and credit my card I won't see proof of this for up to days
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

A replacement product was shipped on 7/12/and received by customer on 7/14/USPS Tracking number *** We did not charge a restocking fee or shipping for the replacementPlease let us know if you have any other questions or concerns

We have still yet to receive this customers returns and she has only provided one valid tracking number, however this tracking number does not show what address the package was delivered to. Per our return policy we do not refund merchandise without receiving it first. We have
made a special acceptation and refunded both orders

*** placed two separate order paying for priority shipping. We shipped both products in one box and upgraded the shipping to express so she would receive them faster. She shipped both return products to our old location causing a delay in shipping. Once we
received them we gave her full credit for the product (not charging a 15% re-stocking fee per our return policy). This credit was processed on June 17th (please see attachment). Our company is very sorry this product did not work for her dog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because: the website does not clearly state a no return policyThe policy is implicitCustomer service was horrendous - my initial emails were ignored for weeks by the sleazy business ownerIf you want to work with customers then you need to be responsive and proactiveweeks ago I might have been willing to work with you for a solutionHowever, the absolute only satisfactory option is a full refund
Sincerely,
*** ***

We are very sorry for any inconvenience.? The returned product was sent to an old address and was never receivedThe customer provided proof of shipment and will be credited today.? As stated in our return policy she will receive credit for the splint only (not shipping)? in the
amount of $69.45.?
?
Thank you

Hello, Unfortunately, we do not accept returns of used products.? It’s simply not safe to put a used splint (smelling of another animal) on someone else pet making them unsalableOur company has a 30-day exchange or modify policy to help ensure customers end up with a support fits properly and
works very well.? We’ve had great success with our policy as customer know we will work with them to ensure a good fitting productThis information is listed on our website and invoice.? We would be more than happy to make any adjustments needed free of charge for Mr[redacted]?