I was not fully reimbursed for the issue I had if anything I have been rip off and from being given a faulting washer from the start that was not able to be fix and had to fight to get that fix and now to get a New Warrnety that when I did not get full use out of it ! and the cost at the time I bought it was $109.00 I will not give this company another $109.00 for a total of $218.00 the can give me it at full cost or meet me at half for $54.50 other then that I will not pay full cost for a new warrenty for the washer there needs to be some equal ground here. This is the worst business I have ever had with a company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am thankful that they are and did contact us regarding a buy out. However I feel as though the consumer should know that their claim of nuisance calls is incorrect. The refrigerator was repaired 4 times and currently we are waiting on more parts to be replaced. It is important that consumers now that this was not a result of "nuisance" complaints but valid repairs an breakdowns. If the refrigerator was working properly they would not have offered a buy out!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The washer was deemed defective and could not be fix I had no choice but to get a replacement one I do not see how I am at fault for the warranty and should have to get a new one I got a 5yr for 1 1/12 years I am not paying full price for a new one this is a scam and a rip off. I have had nothing but problems with this company from day one I want this carried over for the reset of the 3yrs or I want a new warranty for free.please see all enclose attachments I have sent
Regards,
[redacted]
I have spoken with the representative from [redacted] and they are going to have an independent company exchange my dishwasher. As far as this case goes hopefully everything will be taken care of. As far as Orville's goes, their Manager [redacted] and their service department is the worst I have ever dealt with. Like I stated before, I spoke with [redacted] numerous times and explained that having someone come out and rebuild a 2 month old dishwasher 6 times is not acceptable and his reply back to me was it is not their problem and to you was he was not aware of the situation. Will never go back there again!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I called Orvilles, I was told I could NOT return the washer and dryer. When I told the lady I was so irritated that I wanted to bring them back and leave them on their doorstep, she said I should read the fine print, and that returns were not allowed. Just as an update, BOTH are broken AGAIN! and I have with out their use for over a week as the parts to fix them are on back order! The Dryer needs, AGAIN, new thermo _____ things, and the washer needs another new mother board ! Yes, I purchased the items at the ware house sale. I was told that the reason they were so discounted is because they are ugly fire engine red! "Red was not a big seller". And yes, the dryer was a scratch on the top of the unit. I did ask the salesman if there was anything wrong with the items and he said, just ugly. For resolution, I would like to either 1) exchange them for the same items or 2) have a complete refund, not store credit so I may go else where to purchase new items.Bottom line, NO ONE who buys a new washer and dryer expects them to break constantly in the first 6 months, no matter who discounted the price!
Regards,
[redacted]
I do NOT accept the response UNTIL the matter is completely resolved. As of 1/5/15, things are still in limbo. Mr. [redacted] in service sent me touch up paint that was the wrong color (white for a stainless steel) refrigerator and it came with $1.84 postage due. What arrogance! In the meantime, I have been working with [redacted] a rep from the store where I bought the appliance. She reimbursed me and said she will resolve all issues. When that happens, I will let you know and we can conclude matters. I still wish to go on record as saying that Orville's is a retailer to be avoided. They purposely sold defective merchandise at full cost and were most unprofessional in their response to my complaints.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As a final courtesy to Orville's, and as a final communication through this process; I offer the following thoughts; some of which have been communicated numerous times through this medium, my attorney, or myself through past verbal and written communications: (1) I purchased a brand new range and was delivered, and still possess, a damaged range; (2) My dryer is improperly vented; one expert advised that a "boot" should have been installed, today the LG approved repair technician who diagnosed my LG refrigerator confirmed the same and provided an estimate of approximately $150.00 to correct the faulty installation; (3) I never agreed to be an "EX" customer; that was decided unilaterally by Orville's as part of a damage allowance for the previously mentioned range in question; my attorney communicated our discomfort with becoming an ex-customer given that I maintain appliances still under warranty; (4) I was always available, at financial loss, for all scheduled service appointments; Orville's was ultimately unprepared due to lack of having the proper repair parts on the repair truck every time an appointment was scheduled; or, in at least one case, failed to honor a pre-arrange morning appointment; (5) I was guaranteed, on two occasions, by a supervisor named Gene, that if the problems were not fixed on the next scheduled appointment, he would refund me in full for the appliances in question and remove them from my home at no cost to me; (6) Said guarantee was defaulted upon and follow up communication from Orville's discontinued after multiple attempts by my attorney to continue to resolve the matter. My experience has been; which I doubt is an isolated case given that Orville's "...get[s] into 200+ homes a day...," that Orville's is either incapable of, incompetent in their ability to, or unwilling to effectively, efficiently, and accurately diagnose, manage, and resolve legitimate customer repair concerns in a reasonable and expedient manner. All three of my concerns, to borrow a term from the medical field in purely allegorical reference; were the result of "iatrogenic injury." That is, caused either by the installers, or in the case of the range; the manufacturer, shipper, or some other responsible party in the chain of custody of the appliance at some point before or during installation in my home. It is important to note that Orville's has been sending, and continues to send me a very disturbing message; which, again, I suspect generalizes beyond my case. That message is; if a customer voices, and persistently attempts to rectify legitimate and documented concerns resulting from numerous mistakes, shortcomings, and lack of performance on the part of Orville's; to personnel either within their organization through proper channels of hierarchical responsibility, or external to their organization through various means available to the consumer; then Orville's unilaterally elects to sever association with that consumer and default on their contractual responsibility to service the goods they sold on behalf of the various manufacturers they represent. I reiterate my request that the most negative mark, rating, or evaluation in regard to this matter be maintained with the Revdex.com ("the agency"). Whether or not the agency determines this case closed is no longer a concern to me. I have no further desire to communicate the damages, losses, and wrongs committed against me by Orville's through this medium. This is now a matter for the New York State Judicial System, the Consumer Complaints Division of the New York State Attorney General's Office; the respective manufacturers of the appliances involved, the media outlets; and whatever other agencies or organizations, not heretofore mentioned; which may be available to me and to other unwary current or future customers of Orville's. Thank you Revdex.com for your attempts to help bring Orville's to a responsible and custom focused position in this matter. Dr. [redacted]
The Manufacturer provided a 1 year warranty on all functional parts and labor. Unfortunately that warranty has expired. We also offer at point of purchase an extended warranty that would have covered any out of pocket expense's that our customers may incur should the need for service arise. At...
this point any repair's would be at the consumer's expense. [redacted] can be reached @ 1-[redacted] to request further assistance.
Dear Revdex.com,I am still not satisfied with the response from Orvilles. They did send someone out ( a sub contractor) and they did look at the problem and again nothing has been done!!! I just wan the door threshold that was damaged by the delivery of a stove I purchased back in October of 2014 fixed!!Please fix the threshold !!
[redacted]
Even though TWO technicians inspected the unit and both documented NO problems found and attempted to offer routine customer education advise I will place a part order for the spin basket today, We will call when the part arrives and schedule a return visit.Tell us why here...
Perhaps the noise complaint was addressed by another authorized service provider? I only have one service call for "drawer's hard to open" that service was performed by my technician 7/10/15 with no mention of a noise complaint. The unit had a one year manufacturer's warranty for repair not...
replacement.We are not able to override what the warranty offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company (Orvilles) called me this afternoon and will refund the full amount thank you for your attention in this...
matter. The matter has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your note, but as I mentioned in my email to you on Jan. 5, 2015, I will not consider the matter closed until I receive the proper shade of touch-up paint. I have been in touch with [redacted] at the Orville Home Appliance location where I purchased the appliance. She has been diligent in following up on my concerns. However, as a customer I still have the right to complain about what I perceive to be shoddy business practices. You state that in your correspondence (The Revdex.com publishes the details of complaints received by our office. The text of your complaint may be publicly posted on Revdex.coms Web site ) . From the initial response I received from both the sales rep and service department, I am convinced Orville's deliberately sold damaged merchandise at full price. Here is why. When my wife and I noticed the scratches and dents, we went back to the Webster, NY location of Orville's Home Appliances and sought out the representative who sold us the unit. Without hesitation, he pulled out a sales form and instructed us to contact the service department, whose number was on the sheet. The sales rep was very helpful but gave the impression this problem was a routine matter with him. Then when I called service, the representative got defensive and evasive. He initially doubted me, then said his delivery people took pictures of the front of the refrigerator and found nothing. I said the dents and scratches were along the left side, then forwarded a picture of the damage. He said he would contact me when he received the picture and respond. When I heard nothing that evening, I contacted him the next day. He said nothing about the picture I sent, then claimed he tried to email me but the email address was rejected. I sent three more emails to them without any response. Since I charged the purchase, I next contacted my credit card company. They said they could not withhold payment until the product was returned. That was not a practical solution. I then worked out some small compensation, but even with that, it was an ordeal. The service manager agreed to a free five year warranty, but never once mentioned the warranty is stored electronically and the customer never receives a hard copy "official-looking" document stating what is covered in the warranty. I had to visit [redacted] to learn that. I spent way too much time trying to figure this company out. They are the most unprofessional business I ever dealt with. As I told [redacted], I am sorry I ever walked into Orville. here I was trying to patronize a store proximate to my community and I all got was grief. Again, I feel I am nearing completion in my complaint against Orville, but still have the right as a customer to voice my concern. By the actions of the Orville employees, I remain convinced the merchant sold me a defective refrigerator at full price, then followed up with very poor efforts to resolve the matter. This is no way to run a business and I feel they and the general public should be aware of this company's practices. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is missing the entire point. I bought and paid for a new clothes washer and dryer, when they came to deliver such their employee gave me a lot of problems and when I said something to him he then refused to bring in and hook up my new appliances. He had already disconnected my existing appliances and left me without anything working. The manager wanted me to let this individual back into my house after he showed a great deal of disrespect for me and was causing a great deal of problems. I took three hours off of work to accommodate this company and the delivery, therefore I did not ind it unreasonable to tell the manager to get someone else within two hours to hook my existing machines back up. Even now this individual ants to make it seem like it was my fault that his guy walked off the job and that his guy shows a great deal of disrespect for customers. I have read through some of the many complaints listed up here on this site and it seems like quite a few people have issues with the customer service from this company. I honestly wish that I would have check them out on the Revdex.com before dealing with them because then I wouldn't have been in this predicament. I had to pay a plumber $200.00 to come in and re-connect my dryers gas line and hook my washer back up. I also had to go to [redacted] and purchase another set which involved my time and gas. This company is being unrealistic by thinking that it made things right by refunding me my money for a washer and dryer that they didn't give me.
Regards,
[redacted]
It is clearly stated in the delivery agreement that Orville's Appliance cannot be held responsible for damage to old appliances. However the sales manager [redacted] has made several attempts to contact the customer to remedy the situation with no response. When the consumer calls back I am...
We're sorry that the detailed process wasn't explained at the time of the sale. The extended warranty companies require an authorization for service prior to any work.This can only be obtained by the end user. The warranty company then assigns the work according to the availability of the many...
service companies they have in there network. While it is true our own technicians have limited availability in the Rochester area we utilize the same service network as the extended warranty company's. currently the demand for service is extremely back logged.We apologize for the delay. any follow up can be made with the service company directly @ 1[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received the document. I am asked to have this document taken to a notary. I do not believe this is proper customer service for me as the customer to go out of my way to take time off work and go to a notary, have it signed then return it to the company who did not attach any address, or paid postage to send back.
Regards,
[redacted]
My husband told [redacted] that it was too low because at a minimum two doors were $250.00. [redacted] responded either we take it or leave it. That was their final offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]
I was not fully reimbursed for the issue I had if anything I have been rip off and from being given a faulting washer from the start that was not able to be fix and had to fight to get that fix and now to get a New Warrnety that when I did not get full use out of it ! and the cost at the time I bought it was $109.00 I will not give this company another $109.00 for a total of $218.00 the can give me it at full cost or meet me at half for $54.50 other then that I will not pay full cost for a new warrenty for the washer there needs to be some equal ground here. This is the worst business I have ever had with a company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am thankful that they are and did contact us regarding a buy out. However I feel as though the consumer should know that their claim of nuisance calls is incorrect. The refrigerator was repaired 4 times and currently we are waiting on more parts to be replaced. It is important that consumers now that this was not a result of "nuisance" complaints but valid repairs an breakdowns. If the refrigerator was working properly they would not have offered a buy out!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The washer was deemed defective and could not be fix I had no choice but to get a replacement one I do not see how I am at fault for the warranty and should have to get a new one I got a 5yr for 1 1/12 years I am not paying full price for a new one this is a scam and a rip off. I have had nothing but problems with this company from day one I want this carried over for the reset of the 3yrs or I want a new warranty for free.please see all enclose attachments I have sent
Regards,
[redacted]
I have spoken with the representative from [redacted] and they are going to have an independent company exchange my dishwasher. As far as this case goes hopefully everything will be taken care of. As far as Orville's goes, their Manager [redacted] and their service department is the worst I have ever dealt with. Like I stated before, I spoke with [redacted] numerous times and explained that having someone come out and rebuild a 2 month old dishwasher 6 times is not acceptable and his reply back to me was it is not their problem and to you was he was not aware of the situation. Will never go back there again!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I called Orvilles, I was told I could NOT return the washer and dryer. When I told the lady I was so irritated that I wanted to bring them back and leave them on their doorstep, she said I should read the fine print, and that returns were not allowed. Just as an update, BOTH are broken AGAIN! and I have with out their use for over a week as the parts to fix them are on back order! The Dryer needs, AGAIN, new thermo _____ things, and the washer needs another new mother board ! Yes, I purchased the items at the ware house sale. I was told that the reason they were so discounted is because they are ugly fire engine red! "Red was not a big seller". And yes, the dryer was a scratch on the top of the unit. I did ask the salesman if there was anything wrong with the items and he said, just ugly. For resolution, I would like to either 1) exchange them for the same items or 2) have a complete refund, not store credit so I may go else where to purchase new items.Bottom line, NO ONE who buys a new washer and dryer expects them to break constantly in the first 6 months, no matter who discounted the price!
Regards,
[redacted]
I do NOT accept the response UNTIL the matter is completely resolved. As of 1/5/15, things are still in limbo. Mr. [redacted] in service sent me touch up paint that was the wrong color (white for a stainless steel) refrigerator and it came with $1.84 postage due. What arrogance! In the meantime, I have been working with [redacted] a rep from the store where I bought the appliance. She reimbursed me and said she will resolve all issues. When that happens, I will let you know and we can conclude matters. I still wish to go on record as saying that Orville's is a retailer to be avoided. They purposely sold defective merchandise at full cost and were most unprofessional in their response to my complaints.
We will contact the customer to discuss the possibility of returning the merchandise with the restock fee as suggested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As a final courtesy to Orville's, and as a final communication through this process; I offer the following thoughts; some of which have been communicated numerous times through this medium, my attorney, or myself through past verbal and written communications: (1) I purchased a brand new range and was delivered, and still possess, a damaged range; (2) My dryer is improperly vented; one expert advised that a "boot" should have been installed, today the LG approved repair technician who diagnosed my LG refrigerator confirmed the same and provided an estimate of approximately $150.00 to correct the faulty installation; (3) I never agreed to be an "EX" customer; that was decided unilaterally by Orville's as part of a damage allowance for the previously mentioned range in question; my attorney communicated our discomfort with becoming an ex-customer given that I maintain appliances still under warranty; (4) I was always available, at financial loss, for all scheduled service appointments; Orville's was ultimately unprepared due to lack of having the proper repair parts on the repair truck every time an appointment was scheduled; or, in at least one case, failed to honor a pre-arrange morning appointment; (5) I was guaranteed, on two occasions, by a supervisor named Gene, that if the problems were not fixed on the next scheduled appointment, he would refund me in full for the appliances in question and remove them from my home at no cost to me; (6) Said guarantee was defaulted upon and follow up communication from Orville's discontinued after multiple attempts by my attorney to continue to resolve the matter. My experience has been; which I doubt is an isolated case given that Orville's "...get[s] into 200+ homes a day...," that Orville's is either incapable of, incompetent in their ability to, or unwilling to effectively, efficiently, and accurately diagnose, manage, and resolve legitimate customer repair concerns in a reasonable and expedient manner. All three of my concerns, to borrow a term from the medical field in purely allegorical reference; were the result of "iatrogenic injury." That is, caused either by the installers, or in the case of the range; the manufacturer, shipper, or some other responsible party in the chain of custody of the appliance at some point before or during installation in my home. It is important to note that Orville's has been sending, and continues to send me a very disturbing message; which, again, I suspect generalizes beyond my case. That message is; if a customer voices, and persistently attempts to rectify legitimate and documented concerns resulting from numerous mistakes, shortcomings, and lack of performance on the part of Orville's; to personnel either within their organization through proper channels of hierarchical responsibility, or external to their organization through various means available to the consumer; then Orville's unilaterally elects to sever association with that consumer and default on their contractual responsibility to service the goods they sold on behalf of the various manufacturers they represent. I reiterate my request that the most negative mark, rating, or evaluation in regard to this matter be maintained with the Revdex.com ("the agency"). Whether or not the agency determines this case closed is no longer a concern to me. I have no further desire to communicate the damages, losses, and wrongs committed against me by Orville's through this medium. This is now a matter for the New York State Judicial System, the Consumer Complaints Division of the New York State Attorney General's Office; the respective manufacturers of the appliances involved, the media outlets; and whatever other agencies or organizations, not heretofore mentioned; which may be available to me and to other unwary current or future customers of Orville's. Thank you Revdex.com for your attempts to help bring Orville's to a responsible and custom focused position in this matter. Dr. [redacted]
The Manufacturer provided a 1 year warranty on all functional parts and labor. Unfortunately that warranty has expired. We also offer at point of purchase an extended warranty that would have covered any out of pocket expense's that our customers may incur should the need for service arise. At...
this point any repair's would be at the consumer's expense. [redacted] can be reached @ 1-[redacted] to request further assistance.
Dear Revdex.com,I am still not satisfied with the response from Orvilles. They did send someone out ( a sub contractor) and they did look at the problem and again nothing has been done!!! I just wan the door threshold that was damaged by the delivery of a stove I purchased back in October of 2014 fixed!!Please fix the threshold !!
[redacted]
Even though TWO technicians inspected the unit and both documented NO problems found and attempted to offer routine customer education advise I will place a part order for the spin basket today, We will call when the part arrives and schedule a return visit.Tell us why here...
Perhaps the noise complaint was addressed by another authorized service provider? I only have one service call for "drawer's hard to open" that service was performed by my technician 7/10/15 with no mention of a noise complaint. The unit had a one year manufacturer's warranty for repair not...
replacement.We are not able to override what the warranty offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company (Orvilles) called me this afternoon and will refund the full amount thank you for your attention in this...
matter. The matter has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your note, but as I mentioned in my email to you on Jan. 5, 2015, I will not consider the matter closed until I receive the proper shade of touch-up paint. I have been in touch with [redacted] at the Orville Home Appliance location where I purchased the appliance. She has been diligent in following up on my concerns. However, as a customer I still have the right to complain about what I perceive to be shoddy business practices. You state that in your correspondence (The Revdex.com publishes the details of complaints received by our office. The text of your complaint may be publicly posted on Revdex.coms Web site ) . From the initial response I received from both the sales rep and service department, I am convinced Orville's deliberately sold damaged merchandise at full price. Here is why. When my wife and I noticed the scratches and dents, we went back to the Webster, NY location of Orville's Home Appliances and sought out the representative who sold us the unit. Without hesitation, he pulled out a sales form and instructed us to contact the service department, whose number was on the sheet. The sales rep was very helpful but gave the impression this problem was a routine matter with him. Then when I called service, the representative got defensive and evasive. He initially doubted me, then said his delivery people took pictures of the front of the refrigerator and found nothing. I said the dents and scratches were along the left side, then forwarded a picture of the damage. He said he would contact me when he received the picture and respond. When I heard nothing that evening, I contacted him the next day. He said nothing about the picture I sent, then claimed he tried to email me but the email address was rejected. I sent three more emails to them without any response. Since I charged the purchase, I next contacted my credit card company. They said they could not withhold payment until the product was returned. That was not a practical solution. I then worked out some small compensation, but even with that, it was an ordeal. The service manager agreed to a free five year warranty, but never once mentioned the warranty is stored electronically and the customer never receives a hard copy "official-looking" document stating what is covered in the warranty. I had to visit [redacted] to learn that. I spent way too much time trying to figure this company out. They are the most unprofessional business I ever dealt with. As I told [redacted], I am sorry I ever walked into Orville. here I was trying to patronize a store proximate to my community and I all got was grief. Again, I feel I am nearing completion in my complaint against Orville, but still have the right as a customer to voice my concern. By the actions of the Orville employees, I remain convinced the merchant sold me a defective refrigerator at full price, then followed up with very poor efforts to resolve the matter. This is no way to run a business and I feel they and the general public should be aware of this company's practices. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is missing the entire point. I bought and paid for a new clothes washer and dryer, when they came to deliver such their employee gave me a lot of problems and when I said something to him he then refused to bring in and hook up my new appliances. He had already disconnected my existing appliances and left me without anything working. The manager wanted me to let this individual back into my house after he showed a great deal of disrespect for me and was causing a great deal of problems. I took three hours off of work to accommodate this company and the delivery, therefore I did not ind it unreasonable to tell the manager to get someone else within two hours to hook my existing machines back up. Even now this individual ants to make it seem like it was my fault that his guy walked off the job and that his guy shows a great deal of disrespect for customers. I have read through some of the many complaints listed up here on this site and it seems like quite a few people have issues with the customer service from this company. I honestly wish that I would have check them out on the Revdex.com before dealing with them because then I wouldn't have been in this predicament. I had to pay a plumber $200.00 to come in and re-connect my dryers gas line and hook my washer back up. I also had to go to [redacted] and purchase another set which involved my time and gas. This company is being unrealistic by thinking that it made things right by refunding me my money for a washer and dryer that they didn't give me.
Regards,
[redacted]
It is clearly stated in the delivery agreement that Orville's Appliance cannot be held responsible for damage to old appliances. However the sales manager [redacted] has made several attempts to contact the customer to remedy the situation with no response. When the consumer calls back I am...
confident [redacted] will remedy the problem.
We're sorry that the detailed process wasn't explained at the time of the sale. The extended warranty companies require an authorization for service prior to any work.This can only be obtained by the end user. The warranty company then assigns the work according to the availability of the many...
service companies they have in there network. While it is true our own technicians have limited availability in the Rochester area we utilize the same service network as the extended warranty company's. currently the demand for service is extremely back logged.We apologize for the delay. any follow up can be made with the service company directly @ 1[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received the document. I am asked to have this document taken to a notary. I do not believe this is proper customer service for me as the customer to go out of my way to take time off work and go to a notary, have it signed then return it to the company who did not attach any address, or paid postage to send back.
Regards,
[redacted]
My husband told [redacted] that it was too low because at a minimum two doors were $250.00. [redacted] responded either we take it or leave it. That was their final offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,
[redacted]