None of our buildings come with doors MsJ [redacted] was never charged for a door and there is no door on the contractBoth mentions of the man are about location onlyThere is no mention of us supplying the door itselfIt also mentions the garage doors, which we also did not supplyVictor offered to Ms [redacted] a door at cost and she was unsatisfied with that solutionThe bottom line is she was never promised a door and she was not charged for a doorIf she would like to order one, we would be more than happy to sell her one
We apologize for any inconvenience this may have causedThe correct door has been ordered and the issue has been resolvedThe customer has rescinded the complaint.Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAdditionally, the company is significantly improved their communication on the status of my shipmentI appreciate their quick response to this matter Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
UNIVERSAL STEEL BUILDINGS CORP OLYMPIA STEEL BUILDINGS ISLAND AVENUE McKEES ROCKS, PA ###-###-#### ###-###-#### FAX: ###-###-#### Date: 6-15-RE: [redacted] Job number # [redacted] To: Revdex.com [redacted] # [redacted] Please be advised that Miss [redacted] signed a book letter confirming that the delivery of her building would be between 9-19-to 9-30-Since Mrs [redacted] building only weighs 15,lbsand flatbeds can carry upto 43,lbs., then the delivery of her building must be loaded with several other buildings, otherwise the freight cost would be prohibitiveCommunity freight is part of our contractual arrangement with our customersAs soon as the production schedule is finished then the freight department lines up the load and arranges for the trucking company for deliveryIt is impossible prior to this to confirm a specific delivery date that is why a week window is given for deliveryThe customer is notified 2-days prior to delivery of their building so they can make arrangement for unloading itMiss [redacted] ’s building will be delivered by September 30, as agreed upon in the booking letter attached.Arnold D [redacted] President
Tell us why hereIn our 1/23/email we never stated that the FBC was amended in The FBC was amended in and those modifications, as applicable, were reflected in the stamped engineering drawings mailed thru UPS and also emailed to Mr [redacted] on i/22/at 4:p.m.which Mr [redacted] conveniently omits the latter from his responseSince the contract was executed on 1/2/18, the engineering deptneeded to do the proper research to insure that no further modifications were required for As further noted in the 1/23/email, the research and drafting time together with the existing number of orders caused the delay in completing these stamped engineering drawings.MOST IMPORTANTLY THE CONTRACT WITH MR [redacted] PROVIDES NO DATE TO HAVE DELIVERED HIS STAMPED ENGINEERING DRAWINGS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The assertion that Mr S [redacted] was in contact with me several times is an outright lieThe lack of communication is precisely the root of this complaintI received no responses to my numerous emails and phone calls, which led to my filing this complaintAny plans sent to me now are of no consequenceI have lost the window of opportunity to construct the building since I could not retain contractors due to the uncertainty caused by the lack of communicationThe "excuse" that they were checking Florida codes as the cause of a week delay is preposterous, since it is all available online and any information could have been derived in minutes, and still does not absolve them of their responsibility to timely communication.The company at the time of my complaint had expended no energy on my behalf, and had not engaged in any work product, and is only now attempting to mitigate those factsThe mere production of drawings which I have no confidence in their accuracy and now have no way of verifying since I have lost my contractorsI fear that should I continue with this company that my experience regarding the final delivery of the building itself will not be any different and that I will end up in a similar situation as evidenced by the numerous Revdex.com complaints against this companyI have already suffered injury due to the delay of my project and the only reasonable remedy is a full refund of my $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The code in effect for are the changes and they have been available for monthsAdditionally with respect to Steel buildings there were no changes from Again this is simply an excuseTo re-cap my original complaintAfter they received my deposit, I never heard from them again until I filed this complaint, and only then did they send me the drawings only this week which are stamped "MUST RECEIVE BY Jan 2018" but I received on the 29thI have no idea where they got that date from since I needed the drawings by the 15thOther than that they have been completely silent and I have no confidence in receiving what I ordered in a timely fashionTheir intransigence only demonstrates their lack of customer serviceThey are at no loss what-so-ever and their refusal at this early stage in the process to simply refund my deposit further demonstrates that their only goal is to keep my deposit and not deliver what I originally orderedThey keep referring to their contract but fail to acknowledge their verbal promises on the phone where they DID make time commitments that I had made as a condition of my purchaseI was assured that I would have the drawings in to daysThey also assured me that their drawings contained EVERYTHING required for permitting which turned out to be untrueIt has come to my attention that their drawings are insufficient for permittingI also need to get a foundation plan from and engineer which will delay me even further and will cost me a considerable sum of moneyI was deceived during their high pressure sales, and once they received my money, they went darkDue to their unsavory business practices and delays my project has been scrappedI have already spent thousands of dollars in preparation for this project which cannot proceed now because of their lack of communication which caused me great concern of being scammed, and the delays to date have caused me to lose my contractorsAccording to the salesmans' timeline, I should have been receiving the building in weeks from now!I have been financially injured here, they have suffered no los whatsoever.I have not heard from them at all to this day, other than their responses hereRegards, [redacted]
We are terribly sorry for the delay in deliveryWe have worked the issue out and Mr [redacted] has rescinded his complaintHis materials will delivery Monday, December 7th
I will not address past issues which Universal has already addressed in prior emails to the BBB. However, there is a new issue Mr. [redacted] (MM) raises which is that the drawings were "insufficient". Universal and MM executed an Agreement of Sale (Agreement) on January 2, 2018. Attached to this response is the Agreement and Exhibit 1. Exhibit 1 is a preliminary drawing, known as a CAD, a computerized aided drawing. Universal requires an Exhibit 1 to be attached to each and every Agreement for that Agreement to be valid. Exhibit 1 has nothing to do with obtaining a building permit. Repeatedly in MM emails to the BBB, he refers to "getting the drawings". These "drawings" are known as permit drawings (PD). It is these PD,, and not the CAD, which the building permit office (BPO) generally requires to issue a building permit (although with thousands of BPO throughout the U.S., some BPO require as little as a handwritten drawing on a napkin!!). If MM took the CAD to the BPO, that is why this drawing was "insufficient" for the BPO to issue their building permit. If however, it is the PD which MM is referring to as "insufficient", note that each BPO has its own nuances which may require modifications. Should that event take place, PRIOR TO MANUFACTURING, as it is ***s case, it is Universal's policy in this case and all cases where Buyers having the same status as **, to modify these PM at no charge.However,at this time, one must ask the question why ** is raising the above issue 15 days after he first filed his complaint with the BBB!!In any event, the controlling factor in this matter is page 3 of the Agreement and Exhibit 1 attached, subsection 12, 1st three (3) sentences of the Terms and Conditions specifically state as follows:""Buyer is solely responsible for investigating and ascertaining all zoning by laws, rules, regulations, and ordinances and all building codes and building code requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected ("Building Laws") in order to satisfy himself that the building or structure conforms to all applicable Building Laws. Buyer is solely responsible for designing a building or structure that will fit Buyer's particular needs from the components offered for sale by Seller and that complies with all applicable Building Laws and for providing Seller with the specifications therefore. All specifications for the building or structure purchased hereunder set forth on the face hereof have been provided to Seller by Buyer based on Buyer's own due diligence, judgement, and determination as to Buyer's erection location, use and occupancy requirements and the requirements necessary for the building or structure to comply with all applicable Buildings Laws".Once again [redacted] is requesting a refund of his deposit notwithstanding his failure to read the Agreement he executed and the Terms and Conditions and Exhibit 1 he initialed.
*** Steel BuildingsOlympia Steel Buildings*** *** *** *** *** ** ***
*** ***Ms***,We apologize for the delay in getting back to the customer regarding delivery and any stress we havecaused Mr, ***We were able to move up his delivery date and he will be receiving
the buildingAugust 24th.Sincerely,Adrian P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company, olympia steel buildings is sure to pull the trigger on covering there butt on there behalfAs told to the salesman, this is a agricultural building, there are no regulations!! How are you supposed to estimate building costs if they cant give you an idea of, or drawings on footings, I know my soil typeHeath was also told one to ten years is what we are looking at on build time, This is how I separate good salesmen, to see if they want to convince me now is the time to buy a buildingOnce he heard one to ten his tune changed and things went down hill fastI did hang up on heath, once I realized I was going to go off on himThats never a good way to start the dayOh and I also ask what size of fasteners are used to hold siding on I was told 1.5" s.sscrews, he could not give me a diameter, once again I was told that depended on my regulationsRegulations!!! Come on guys, if you dont know ask someone who doesPut forth a little more effort next timeCalling a customer rude, real nice guys, that will take you far.
Regards,
*** ***
The plans will be ready on or before January 26th, The Florida Building Codes changed this year and we were waiting to see what updates the county was making so ensure he did not receive plans he could not useWe apologize for not communicating the delay more clearly and will strive to have
more open lines of communication
We offer a day guarantee against missing partsMr***s building delivered 10/23/and he did not contact us about the missing parts until 8/12/We have supplied him with a quote for the cost of the missing parts, as he is well outside of his day guarantee
Ms*** spoke with our customer service agent on 5/10/and on 5/11/and was issued a full refundShe has already signed a release and her refund is already been UPS overnighted to her. Here is the tracking number *** Attached is the refund release she
has signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is merely an excuseThey never made any attempt to contact me once since I provided them with a deposit, and only since I've filed this complaint, did they make any attempt at communicationThis does not mitigate their failure to ever once return any of my emails or calls regarding the status of my orderI placed an order based on their promises that I would have plans in to days in order to meet strict deadlines that I was facing with contractors and permittingI have since lost my concrete contractor to other jobs, and have no hope of getting another one in a reasonable amount of timeWith no concrete slab, I have nothing to place a building onConstruction depends on the erector I hired who would also bring in equipment to offload the building materials off of the truck, but he can't do anything without a concrete slab, so I couldnt taake delivery of a building if I wanted toAnd finally it is too late for me to apply for the permits since one of my strict deadlines was my travel schedule which does not allow me to now file for permits. In other words their delays and failure to communicate with me has set off a cascading effect which I can not repair at this timeThe only reasonable recourse is to refund my deposit, since it is obvious they have done nothing in the time leading up to this complaint.*** ***Regards,
*** ***
This is not an excuse, as we indicated in our 1/22/email to the Revdex.com, it was to avoid the possibility of sending out incorrect stamped engineering drawings (Drawings)that Mr*** could not useIn fact, as a result of the change in the Florida Building Code (FBC), the Drawings necessitated modifications to be in compliance with the FBCHence the delay which included the number of engineering Drawings pending, drafting, and the research time for engineering to understand the nuances to the revised FBCAccordingly, we are pleased to advise you that Mr***’s Drawings were emailed yesterday to him at 4:p.mEST with a copy mailed to him through UPS. Just to be clear, our contract with Mr*** provides no specific date to deliver Drawings. However, our standard practice is to deliver Drawings in 10-business days after a contract is executedTaking in consideration the above delay, Mr***’s Drawings were delivered to him in a timely fashion. You also should be advised that MrS*** was in contact with Mr*** at various times by telephone to acknowledge that his Drawings were being worked on.Additionally, we have gone above and beyond for Mr***Just for the record we offered to put him in contact with an erection contractor and to contact his concrete contractor while he was out of the countryHe declined each of these good faith offers
Olympia Steel Buildings does not sell smaller residential buildings. We pass this information along to another company [redacted] In this case, he signed a contract with [redacted] which we have supplied to you. The companies sell two different products as well. This...
claim is not an Olympia claim, as the customer clearly signed a contract with [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All I ask is that I get at least a 2 day notice on delivery of the plate.
Regards,
[redacted]
Mr. [redacted] made substantial changes to his building after every set of drawings we sent out. The first change was around 6/14/17 when he added a lean-too to the original building. The original building needed to be re-engineered to withstand the additional weight of the lean-too, which required a...
new set of drawings to be completed and pushed the delivery back. Mr. [redacted] was informed of this. When he received his second set of drawings he changed the girt condition from bypass to flush around 7/12/17. This is a large structural change and required yet another complete re-engineering, and set of drawings to be completed, and pushed the delivery back again. Around 8/25/17 he made changes to the lean-too, which caused another set of drawings to be completed and pushed back delivery even more. We have been in constant contact with Mr. [redacted] along every step of the way. His building is currently scheduled for delivery in October and we are working on fitting him into the delivery schedule and narrowing down that date.
None of our buildings come with doors MsJ [redacted] was never charged for a door and there is no door on the contractBoth mentions of the man are about location onlyThere is no mention of us supplying the door itselfIt also mentions the garage doors, which we also did not supplyVictor offered to Ms [redacted] a door at cost and she was unsatisfied with that solutionThe bottom line is she was never promised a door and she was not charged for a doorIf she would like to order one, we would be more than happy to sell her one
We apologize for any inconvenience this may have causedThe correct door has been ordered and the issue has been resolvedThe customer has rescinded the complaint.Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAdditionally, the company is significantly improved their communication on the status of my shipmentI appreciate their quick response to this matter Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
UNIVERSAL STEEL BUILDINGS CORP OLYMPIA STEEL BUILDINGS ISLAND AVENUE McKEES ROCKS, PA ###-###-#### ###-###-#### FAX: ###-###-#### Date: 6-15-RE: [redacted] Job number # [redacted] To: Revdex.com [redacted] # [redacted] Please be advised that Miss [redacted] signed a book letter confirming that the delivery of her building would be between 9-19-to 9-30-Since Mrs [redacted] building only weighs 15,lbsand flatbeds can carry upto 43,lbs., then the delivery of her building must be loaded with several other buildings, otherwise the freight cost would be prohibitiveCommunity freight is part of our contractual arrangement with our customersAs soon as the production schedule is finished then the freight department lines up the load and arranges for the trucking company for deliveryIt is impossible prior to this to confirm a specific delivery date that is why a week window is given for deliveryThe customer is notified 2-days prior to delivery of their building so they can make arrangement for unloading itMiss [redacted] ’s building will be delivered by September 30, as agreed upon in the booking letter attached.Arnold D [redacted] President
Tell us why hereIn our 1/23/email we never stated that the FBC was amended in The FBC was amended in and those modifications, as applicable, were reflected in the stamped engineering drawings mailed thru UPS and also emailed to Mr [redacted] on i/22/at 4:p.m.which Mr [redacted] conveniently omits the latter from his responseSince the contract was executed on 1/2/18, the engineering deptneeded to do the proper research to insure that no further modifications were required for As further noted in the 1/23/email, the research and drafting time together with the existing number of orders caused the delay in completing these stamped engineering drawings.MOST IMPORTANTLY THE CONTRACT WITH MR [redacted] PROVIDES NO DATE TO HAVE DELIVERED HIS STAMPED ENGINEERING DRAWINGS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The assertion that Mr S [redacted] was in contact with me several times is an outright lieThe lack of communication is precisely the root of this complaintI received no responses to my numerous emails and phone calls, which led to my filing this complaintAny plans sent to me now are of no consequenceI have lost the window of opportunity to construct the building since I could not retain contractors due to the uncertainty caused by the lack of communicationThe "excuse" that they were checking Florida codes as the cause of a week delay is preposterous, since it is all available online and any information could have been derived in minutes, and still does not absolve them of their responsibility to timely communication.The company at the time of my complaint had expended no energy on my behalf, and had not engaged in any work product, and is only now attempting to mitigate those factsThe mere production of drawings which I have no confidence in their accuracy and now have no way of verifying since I have lost my contractorsI fear that should I continue with this company that my experience regarding the final delivery of the building itself will not be any different and that I will end up in a similar situation as evidenced by the numerous Revdex.com complaints against this companyI have already suffered injury due to the delay of my project and the only reasonable remedy is a full refund of my $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The code in effect for are the changes and they have been available for monthsAdditionally with respect to Steel buildings there were no changes from Again this is simply an excuseTo re-cap my original complaintAfter they received my deposit, I never heard from them again until I filed this complaint, and only then did they send me the drawings only this week which are stamped "MUST RECEIVE BY Jan 2018" but I received on the 29thI have no idea where they got that date from since I needed the drawings by the 15thOther than that they have been completely silent and I have no confidence in receiving what I ordered in a timely fashionTheir intransigence only demonstrates their lack of customer serviceThey are at no loss what-so-ever and their refusal at this early stage in the process to simply refund my deposit further demonstrates that their only goal is to keep my deposit and not deliver what I originally orderedThey keep referring to their contract but fail to acknowledge their verbal promises on the phone where they DID make time commitments that I had made as a condition of my purchaseI was assured that I would have the drawings in to daysThey also assured me that their drawings contained EVERYTHING required for permitting which turned out to be untrueIt has come to my attention that their drawings are insufficient for permittingI also need to get a foundation plan from and engineer which will delay me even further and will cost me a considerable sum of moneyI was deceived during their high pressure sales, and once they received my money, they went darkDue to their unsavory business practices and delays my project has been scrappedI have already spent thousands of dollars in preparation for this project which cannot proceed now because of their lack of communication which caused me great concern of being scammed, and the delays to date have caused me to lose my contractorsAccording to the salesmans' timeline, I should have been receiving the building in weeks from now!I have been financially injured here, they have suffered no los whatsoever.I have not heard from them at all to this day, other than their responses hereRegards, [redacted]
We are terribly sorry for the delay in deliveryWe have worked the issue out and Mr [redacted] has rescinded his complaintHis materials will delivery Monday, December 7th
I will not address past issues which Universal has already addressed in prior emails to the BBB. However, there is a new issue Mr. [redacted] (MM) raises which is that the drawings were "insufficient". Universal and MM executed an Agreement of Sale (Agreement) on January 2, 2018. Attached to this response is the Agreement and Exhibit 1. Exhibit 1 is a preliminary drawing, known as a CAD, a computerized aided drawing. Universal requires an Exhibit 1 to be attached to each and every Agreement for that Agreement to be valid. Exhibit 1 has nothing to do with obtaining a building permit. Repeatedly in MM emails to the BBB, he refers to "getting the drawings". These "drawings" are known as permit drawings (PD). It is these PD,, and not the CAD, which the building permit office (BPO) generally requires to issue a building permit (although with thousands of BPO throughout the U.S., some BPO require as little as a handwritten drawing on a napkin!!). If MM took the CAD to the BPO, that is why this drawing was "insufficient" for the BPO to issue their building permit. If however, it is the PD which MM is referring to as "insufficient", note that each BPO has its own nuances which may require modifications. Should that event take place, PRIOR TO MANUFACTURING, as it is ***s case, it is Universal's policy in this case and all cases where Buyers having the same status as **, to modify these PM at no charge.However,at this time, one must ask the question why ** is raising the above issue 15 days after he first filed his complaint with the BBB!!In any event, the controlling factor in this matter is page 3 of the Agreement and Exhibit 1 attached, subsection 12, 1st three (3) sentences of the Terms and Conditions specifically state as follows:""Buyer is solely responsible for investigating and ascertaining all zoning by laws, rules, regulations, and ordinances and all building codes and building code requirements applicable in and to the area or territory where the building or structure purchased hereunder is to be erected ("Building Laws") in order to satisfy himself that the building or structure conforms to all applicable Building Laws. Buyer is solely responsible for designing a building or structure that will fit Buyer's particular needs from the components offered for sale by Seller and that complies with all applicable Building Laws and for providing Seller with the specifications therefore. All specifications for the building or structure purchased hereunder set forth on the face hereof have been provided to Seller by Buyer based on Buyer's own due diligence, judgement, and determination as to Buyer's erection location, use and occupancy requirements and the requirements necessary for the building or structure to comply with all applicable Buildings Laws".Once again [redacted] is requesting a refund of his deposit notwithstanding his failure to read the Agreement he executed and the Terms and Conditions and Exhibit 1 he initialed.
*** Steel BuildingsOlympia Steel Buildings*** *** *** *** *** ** ***
*** ***Ms***,We apologize for the delay in getting back to the customer regarding delivery and any stress we havecaused Mr, ***We were able to move up his delivery date and he will be receiving
the buildingAugust 24th.Sincerely,Adrian P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company, olympia steel buildings is sure to pull the trigger on covering there butt on there behalfAs told to the salesman, this is a agricultural building, there are no regulations!! How are you supposed to estimate building costs if they cant give you an idea of, or drawings on footings, I know my soil typeHeath was also told one to ten years is what we are looking at on build time, This is how I separate good salesmen, to see if they want to convince me now is the time to buy a buildingOnce he heard one to ten his tune changed and things went down hill fastI did hang up on heath, once I realized I was going to go off on himThats never a good way to start the dayOh and I also ask what size of fasteners are used to hold siding on I was told 1.5" s.sscrews, he could not give me a diameter, once again I was told that depended on my regulationsRegulations!!! Come on guys, if you dont know ask someone who doesPut forth a little more effort next timeCalling a customer rude, real nice guys, that will take you far.
Regards,
*** ***
The plans will be ready on or before January 26th, The Florida Building Codes changed this year and we were waiting to see what updates the county was making so ensure he did not receive plans he could not useWe apologize for not communicating the delay more clearly and will strive to have
more open lines of communication
We offer a day guarantee against missing partsMr***s building delivered 10/23/and he did not contact us about the missing parts until 8/12/We have supplied him with a quote for the cost of the missing parts, as he is well outside of his day guarantee
Ms*** spoke with our customer service agent on 5/10/and on 5/11/and was issued a full refundShe has already signed a release and her refund is already been UPS overnighted to her. Here is the tracking number *** Attached is the refund release she
has signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is merely an excuseThey never made any attempt to contact me once since I provided them with a deposit, and only since I've filed this complaint, did they make any attempt at communicationThis does not mitigate their failure to ever once return any of my emails or calls regarding the status of my orderI placed an order based on their promises that I would have plans in to days in order to meet strict deadlines that I was facing with contractors and permittingI have since lost my concrete contractor to other jobs, and have no hope of getting another one in a reasonable amount of timeWith no concrete slab, I have nothing to place a building onConstruction depends on the erector I hired who would also bring in equipment to offload the building materials off of the truck, but he can't do anything without a concrete slab, so I couldnt taake delivery of a building if I wanted toAnd finally it is too late for me to apply for the permits since one of my strict deadlines was my travel schedule which does not allow me to now file for permits. In other words their delays and failure to communicate with me has set off a cascading effect which I can not repair at this timeThe only reasonable recourse is to refund my deposit, since it is obvious they have done nothing in the time leading up to this complaint.*** ***Regards,
*** ***
This is not an excuse, as we indicated in our 1/22/email to the Revdex.com, it was to avoid the possibility of sending out incorrect stamped engineering drawings (Drawings)that Mr*** could not useIn fact, as a result of the change in the Florida Building Code (FBC), the Drawings necessitated modifications to be in compliance with the FBCHence the delay which included the number of engineering Drawings pending, drafting, and the research time for engineering to understand the nuances to the revised FBCAccordingly, we are pleased to advise you that Mr***’s Drawings were emailed yesterday to him at 4:p.mEST with a copy mailed to him through UPS. Just to be clear, our contract with Mr*** provides no specific date to deliver Drawings. However, our standard practice is to deliver Drawings in 10-business days after a contract is executedTaking in consideration the above delay, Mr***’s Drawings were delivered to him in a timely fashion. You also should be advised that MrS*** was in contact with Mr*** at various times by telephone to acknowledge that his Drawings were being worked on.Additionally, we have gone above and beyond for Mr***Just for the record we offered to put him in contact with an erection contractor and to contact his concrete contractor while he was out of the countryHe declined each of these good faith offers
Olympia Steel Buildings does not sell smaller residential buildings. We pass this information along to another company [redacted] In this case, he signed a contract with [redacted] which we have supplied to you. The companies sell two different products as well. This...
claim is not an Olympia claim, as the customer clearly signed a contract with [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All I ask is that I get at least a 2 day notice on delivery of the plate.
Regards,
[redacted]
Mr. [redacted] made substantial changes to his building after every set of drawings we sent out. The first change was around 6/14/17 when he added a lean-too to the original building. The original building needed to be re-engineered to withstand the additional weight of the lean-too, which required a...
new set of drawings to be completed and pushed the delivery back. Mr. [redacted] was informed of this. When he received his second set of drawings he changed the girt condition from bypass to flush around 7/12/17. This is a large structural change and required yet another complete re-engineering, and set of drawings to be completed, and pushed the delivery back again. Around 8/25/17 he made changes to the lean-too, which caused another set of drawings to be completed and pushed back delivery even more. We have been in constant contact with Mr. [redacted] along every step of the way. His building is currently scheduled for delivery in October and we are working on fitting him into the delivery schedule and narrowing down that date.