First part of our move happened todayCarlos & his guys were great, super professional, and fast fast fast Carlos took great care to explain the pricing and how it worked and why it was different than the original quoteAll very fair and professional
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] *** [redacted] [redacted] *** [redacted] [redacted] If your company, as you claim, is "experience and professional" than you would have addressed more of the issues I brought to light First off, I am a HE (***), not a SHE I'd think you would have remembered that from our conversations before you started rejecting my callsSecond, regardless of the fact that your company underestimated our move by 62% (the percentage you chose to ignore in your response), you also chose to ignore the fact that your "experience and professional" company LIED to me about where my household goods were, who had them, and when they would be deliveredAs convenient as it must be for you to claim that you follow DOT rules and regulations, and as such, were less responsible for your actions, please choose the higher road and not blame others for your company's mistakes As you/your company have wronged another human, please have the decency to right that wrong and go above and beyond your contract (I would imagine that if you were in my place you would expect/demand the same thing.) Man to manyou and your company need to own up.Sincerely, [redacted] PSAttached is a picture of a guitar ruined in the move It's value is over $300, yet based off your response you/your company would give me less that $for itagain, please do the right thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: IThe statements regarding cubic feet is misleading and incorrectThe exact number and size of each and every box and other pieces has been submitted to the company within days of delivery and is part of the original complaint - which has not been responded to until nowThe response stating that I am purposely discounting the number and sizes delivered is erroneous and insultingIn addition – the number of boxes and other pieces has been documented by the foreman and is a matter of record of which the company & myself have a recordIIDamages (most, but not all – as some were discovered only when belongings were unpacked) were noted of delivery documents signed by meSo far - insurance issue has been NOT been addressed by the company at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Carlos was our main driver, and he was very helpful in explaining the companies policiesHe and [redacted] were very quick, but careful while packing our possessionsThey were both very nice, and pleasant to work withWe would use this company again
We are deeply sorry for any inconvenienceYes we gave [redacted] and estimate by phoneBy law the foreman must perform a walk through before any JobOf course the price will change if more space is neededThe price per cubic feet stayed the same [redacted] knew, and agreed on the day of the move with the new binding price just like the information about Trailer access [redacted] signed and agreed with the contract before we even started the JobYes, [redacted] did ask to have the delivery on the weekend like that his Son wouldn't have to take off from his studyWe supported that decision but, we did not promise any delivery dateWe did tried our best to make it possible for [redacted] like any of our customersDue to weather conditions; traffic delays; accidents, etc [redacted] did not mention that weekend he wanted the delivery make was the weekend HURRICANE ERIKA visited FloridaThe trailer was on time, and arrived to Georgia on Saturday like we expected but, because of the warnings of high wind, flood, from hurricane Erika the Trailers did not want to take any chances to proceed their route down to FloridaThe drivers did not want to bring potential damages to the trailer, or damage the goods inside the trailer, or risking being stuck on a flooded high wayThis information was given to [redacted] few days before for him and his son to be prepare and plan How ever, we did deliver to [redacted] 's Son not on the weekend but, the next day (Monday)We also managed to deliver on the time that [redacted] wanted which isafter 6pmRegarding the Interstate Moves, YES we have license to do interstate movesHow ever, when the season get too busy we do rely on our affiliated company to fulfill all our customer's demands, such as [redacted] 's.Under these unforeseen circumstances of the weather patterns, we again apologize for your unfortunate experience.?
Again we are opoligizing for any misunderstanding with our clientWe have spoken to [redacted] We have resolve any dispute, and work out the details were [redacted] will aprove of the scheduling and balance due.Thank you, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] did proform a move with Out of State Movers on When the forman arrived to the pick up location, he explained to [redacted] that the space he needed for the move will be more that he was priced for, and the new price will be $and not $He did agree and sign all documents necessary and we did perform the job.When we arrived to Florida at the destination, he stated that he has no money to pay the moveTo make the story short, he did got the move for what he wanted from the beggining and the company took a lose of almost $So I do belive [redacted] got what he was asking for and I believe this complain is resolved at costumer satisfaction [redacted] **Out of State Movers inc
Dear [redacted] ,Your order # is located on the right hand corner of the Bill of LadingWhich is a digit #incase you couldn't find it here is your order #( [redacted] )Sincerely, [redacted] ***
Hello my name is [redacted] Thank you for this opportunity to reply to [redacted] ’s complainIn respond to the extra $300, the client had cubic feet more than the estimateThis knowledge was presented to the client before the job was loaded to the truck, and proper documents signed by the clientRegarding the delivery time, the company is allow by law up to business days from the requesting date This was also signed and agreed by client before up loading the truck Out of States Movers are an experience and, professional moving companyAll the moves will not proceed before the Walk through with the foreman and, signed documents from all the clients Sincerely, [redacted] ###-###-####
We are dealing with this matter, and reached out to [redacted] for resolutionWe have reach an agreement to resolve this matter, and in process of finalizing the agreement Thank you for your patienceManagement Out of State Movers
First part of our move happened todayCarlos & his guys were great, super professional, and fast fast fast Carlos took great care to explain the pricing and how it worked and why it was different than the original quoteAll very fair and professional
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] *** [redacted] [redacted] *** [redacted] [redacted] If your company, as you claim, is "experience and professional" than you would have addressed more of the issues I brought to light First off, I am a HE (***), not a SHE I'd think you would have remembered that from our conversations before you started rejecting my callsSecond, regardless of the fact that your company underestimated our move by 62% (the percentage you chose to ignore in your response), you also chose to ignore the fact that your "experience and professional" company LIED to me about where my household goods were, who had them, and when they would be deliveredAs convenient as it must be for you to claim that you follow DOT rules and regulations, and as such, were less responsible for your actions, please choose the higher road and not blame others for your company's mistakes As you/your company have wronged another human, please have the decency to right that wrong and go above and beyond your contract (I would imagine that if you were in my place you would expect/demand the same thing.) Man to manyou and your company need to own up.Sincerely, [redacted] PSAttached is a picture of a guitar ruined in the move It's value is over $300, yet based off your response you/your company would give me less that $for itagain, please do the right thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: IThe statements regarding cubic feet is misleading and incorrectThe exact number and size of each and every box and other pieces has been submitted to the company within days of delivery and is part of the original complaint - which has not been responded to until nowThe response stating that I am purposely discounting the number and sizes delivered is erroneous and insultingIn addition – the number of boxes and other pieces has been documented by the foreman and is a matter of record of which the company & myself have a recordIIDamages (most, but not all – as some were discovered only when belongings were unpacked) were noted of delivery documents signed by meSo far - insurance issue has been NOT been addressed by the company at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Carlos was our main driver, and he was very helpful in explaining the companies policiesHe and [redacted] were very quick, but careful while packing our possessionsThey were both very nice, and pleasant to work withWe would use this company again
We are deeply sorry for any inconvenienceYes we gave [redacted] and estimate by phoneBy law the foreman must perform a walk through before any JobOf course the price will change if more space is neededThe price per cubic feet stayed the same [redacted] knew, and agreed on the day of the move with the new binding price just like the information about Trailer access [redacted] signed and agreed with the contract before we even started the JobYes, [redacted] did ask to have the delivery on the weekend like that his Son wouldn't have to take off from his studyWe supported that decision but, we did not promise any delivery dateWe did tried our best to make it possible for [redacted] like any of our customersDue to weather conditions; traffic delays; accidents, etc [redacted] did not mention that weekend he wanted the delivery make was the weekend HURRICANE ERIKA visited FloridaThe trailer was on time, and arrived to Georgia on Saturday like we expected but, because of the warnings of high wind, flood, from hurricane Erika the Trailers did not want to take any chances to proceed their route down to FloridaThe drivers did not want to bring potential damages to the trailer, or damage the goods inside the trailer, or risking being stuck on a flooded high wayThis information was given to [redacted] few days before for him and his son to be prepare and plan How ever, we did deliver to [redacted] 's Son not on the weekend but, the next day (Monday)We also managed to deliver on the time that [redacted] wanted which isafter 6pmRegarding the Interstate Moves, YES we have license to do interstate movesHow ever, when the season get too busy we do rely on our affiliated company to fulfill all our customer's demands, such as [redacted] 's.Under these unforeseen circumstances of the weather patterns, we again apologize for your unfortunate experience.?
Again we are opoligizing for any misunderstanding with our clientWe have spoken to [redacted] We have resolve any dispute, and work out the details were [redacted] will aprove of the scheduling and balance due.Thank you, [redacted] **
Everything went very easy and fast I am confident that my items will be taken care of!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] did proform a move with Out of State Movers on When the forman arrived to the pick up location, he explained to [redacted] that the space he needed for the move will be more that he was priced for, and the new price will be $and not $He did agree and sign all documents necessary and we did perform the job.When we arrived to Florida at the destination, he stated that he has no money to pay the moveTo make the story short, he did got the move for what he wanted from the beggining and the company took a lose of almost $So I do belive [redacted] got what he was asking for and I believe this complain is resolved at costumer satisfaction [redacted] **Out of State Movers inc
Dear [redacted] ,Your order # is located on the right hand corner of the Bill of LadingWhich is a digit #incase you couldn't find it here is your order #( [redacted] )Sincerely, [redacted] ***
Hello my name is [redacted] Thank you for this opportunity to reply to [redacted] ’s complainIn respond to the extra $300, the client had cubic feet more than the estimateThis knowledge was presented to the client before the job was loaded to the truck, and proper documents signed by the clientRegarding the delivery time, the company is allow by law up to business days from the requesting date This was also signed and agreed by client before up loading the truck Out of States Movers are an experience and, professional moving companyAll the moves will not proceed before the Walk through with the foreman and, signed documents from all the clients Sincerely, [redacted] ###-###-####
We are dealing with this matter, and reached out to [redacted] for resolutionWe have reach an agreement to resolve this matter, and in process of finalizing the agreement Thank you for your patienceManagement Out of State Movers