OutboundEngine, Inc.

Complaint: ***
I am rejecting this response because: They have not cancelled my contract and credited back the money The answer they responded with is the cookie cutter "organic relationships" they write on all the complaint replies Bottom line is they did not perform and as a consumer, I have the right to terminate the business relationship with Outbound Engine I hope we can resolve this before it escalates This would not be good for either side
Warm Regards,
*** ***

Complaint: ***
I am rejecting this response because: We did not receive one single leadWe are planning to sign up with another web provider next weekThe site you currently manage is not producing any leads or any kind of referrals that you had claimed that would happen months ago
Regards,
*** ***

***,We have honored your original request to cease calling you and have connected with you via email offline as per your request to offer resolutionsUnfortunately it sounds like you are still dissatisfiedPlease contact us via email or phone if you need further assistanceBest-The OutboundEngine Team***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Regards,
*** *** PS: I'm attaching email I received from Outbound Engine support team:[*** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
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*** *** *** ***## In replies all text above this line is added to the ticket ##Our support team has responded to your ticket with the reply below and marked your ticket as solvedStill need somemore help? No worries! Just reply back and your ticket will be automatically reopenedWe will gladly assist you further!*** *** (OutboundEngine Support Desk)Sep 24, 12:PMHi *** ,Thank you for your time todayAs discussed I have processed your cancellation request anddeactivated your accountIf there is anything else you need from us please feel free to reachout to me directly at ***.Best of Luck!Best regards,*** ***
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*** *** * *** * ** * * ** ***PS - Get a FREE month of OutboundEngine service for ***ry friend you refer that signs up!http://outboundengine.com/refer***Thanks for using OutboundEngine!Ticket Summary:Summary.From: *** *** (OutboundEngine Support Desk) ([email protected])Sent: Thu 9/24/10:AMTo: *** *** ***## In replies all text above this line is added to the ticket ##Our support team has responded to your ticket with the reply below and marked your ticket as solvedStill need somemore help? No worries! Just reply back and your ticket will be automatically reopenedWe will gladly assist you further!*** *** (OutboundEngine Support Desk)Sep 24, 12:PMHi *** ,Thank you for your time todayAs discussed I have processed your cancellation request anddeactivated your accountIf there is anything else you need from us please feel free to reachout to me directly at ***.Best of Luck!Best regards,*** ***Customer Success Team - OutboundEngine*** ***
Email: [email protected]: Monday - Friday AM - PM CSTPS - Get a FREE month of OutboundEngine service for *** *** you refer that signs up!http://outboundengine.com/referhttp://support.outboundengine.com/hc/***Thanks for using OutboundEngine!Ticket Summary:

Hi ***,We’re sorry to hear about the confusion when cancelling your accountWe’ll be issuing a refund of $to your account effective immediatelyThanks for being an OutboundEngine customer, we’re sorry to see you goLet us know if you ever need anything in the futureBest,The
OutboundEngine Team

***,We’re sorry to hear that you’ve fallen on hard timesI spoke with our customer success team and it is my understanding we resolved this offlinePlease let us know if there’s anything more we can do for you at this timeBest,The OutboundEngine TeamTell us why here

The OutboundEngine Customer Success team reached the customer via phone to discuss her complaintWe were able to resolve her issue amicably and she is now satisfied

***, We’re sorry to hear this happenedTo protect all customers’ security, our sales team is unable delay processing credit cardsWe have a strict policy against this to ensure your financial information is protected and we apologize if you were misledYour happiness is important to us, so
our management team has confirmed that your account was cancelled and we have processed your refund of $effective todayIf you need anything else please don’t hesitate to call us at *** ***.Sincerely,The OutboundEngine Team***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business reached out to me and I am happy with the outcome
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not received my requested refund and confirmation of this cancelled and closed accountI request a check be mailed to me in the amount requested for the amounts charged after requesting cancellation of service
Regards,
*** ***

***,We’re so sorry to hear you’ve had a negative experienceOur mission is to empower small business owners, it is never our desire to hold someone to something they don't want to do but instead provide our customers with a positive experience for their contracted termWe’ve reached out offline
to resolve this matter and my understanding is that our Customer Success team was able to find a suitable resolutionWe apologize for any inconvenience we may have causedWe’re here if you need us in the futureBest-*** ***Customer Lifecycle Marketing ManagerOutboundEngine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Gaye,Thanks for reaching outIt looks like the issue is that you never completed the onboarding process to get your account set upOur records show several attempts to schedule you for an onboarding call, but unfortunately it looks like we were never able to connectWe've cancelled your
account and waived our cancellation feesI'm sorry you weren't able to get set up with OutboundEngine, and we're sorry to see you goWe'd love a chance to have your business back in the future!Best,*** ***OutboundEngine

Hi ***,We’re sorry to hear you were unhappy with your resultsWe will be refunding the final charge of $since you requested to cancel at the end of your contractWe’ll send you a notice once this refund has been issuedWe’re sorry to see you go but wish you the best in your future
Best,The OutboundEngine Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Amedo everything in our power to educate our customers on our terms and conditionsOur sales team is extensively trained to review the terms and conditions upfront, in addition we email you a copy immediately post sale, and again when you first loginWe’re sorry to hear you feel this way, our intention is never to blindside anyonePlease let us know if there’s anything else we can do to assist you at this timeBest-*** ***Customer Lifecycle Marketing Manager | OutboundEngine

Hello ***,We're sorry to hear that you were disappointed with the service you received as an OutboundEngine customerOnce a customer signs up with us, we do believe it's important for all customer interactions to be handled by our Customer Success team, since they're specifically trained to help
you get the most out of the OutboundEngine platformIn this case, it sounds like the handoff between Sales and Customer Success didn't happen smoothly, and for that we apologize.Our Customer Success manager has confirmed that a full refund was issuedAdditionally, we're looking into why our process didn't work for you so we can make things run smoother in the futurePlease accept our apologies, and we hope you find this resolution acceptable.Best,*** ***

Complaint: ***
I am rejecting this response because: I have requested in writing, multiple times, and verbally, multiple times to cancel the agreement Outbound engine did not meet terms of agreementFurther more the micro aggressive statements made by *** *** have sealed the deal to cancel with your companyI do not participate in targeting the "right people" to generate leads I am smart enough to know coded communication This behavior is unacceptable and offensive.
I am requesting again that you please cancel my account.
Regards,
*** ***

***,I have connected with our billing team and it appears your account has been cancelled and this has been handled offline to your satisfactionBest-The OutboundEngine Team

On 11/23/OutboundEngine Customer Success contacted Mr***, refunded his November payment and terminated his contract without any cancellation feesWe strive for 100% customer satisfaction and we're sorry that Mr*** wasn't happy with his OutboundEngine experienceWe believe this
resolution satisfies both parties and wish Mr*** nothing but the best