OutboundEngine, Inc.

Complaint: [redacted]
I am rejecting this response because: I have not received any results from your service. You have had 9 months to fix any problems and now you want to fix them. You also want to continue to charge me for the terrible job you have done to my website. We will be moving the site to someone else this week so your meeting with us is of no use.
Regards,
[redacted]

[redacted],We’re sorry to hear this. It is my understanding we resolved this offline to your satisfaction. Please let us know if we can assist you in the future. Sincerely,The OutboundEngine Team

[redacted], We’re sorry to hear you feel this way. Our mission is to help business owners like yourself stay top of mind with potential and past clients in order to earn repeat and referral business -- but we also know that success doesn't happen overnight. We ask for a 12-month commitment when you sign...

up to allow those organic relationships to flourish. It is not our desire to hold someone to something they don't want to do but instead provide our customers with a positive experience for their entire contracted term. Many of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newsletters. We apologize for the volume of calls you received, it is never our intention to harass you but instead to ensure that your request is handled in a timely manner. In this circumstance it sounds like we were a little overzealous in those efforts. Per your request, we’ll reach out via email and help you get this matter resolved. Best-OutboundEngine Customer Success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I very much appreciate your help in this matter.  I am grateful for what you do!  Otherwise, this would not have been resolved favorably!  Sad for that, but grateful!  Thank you!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have tried to cancel multiple times.  Also I was not refunded my $298.00 and I was charged another $149.00 yesterday.  Please refund these amounts.  Thank you
Regards,
[redacted]

Hello [redacted], Thanks for sharing your experience with us, and we're sorry you had a hard time unsubscribing from our email list. As an email marketing provider, we take CAN-SPAM seriously and strive to make it easy for consumers to unsubscribe from our list using all of the mechanisms specified by...

the CAN-SPAM Act. First and foremost, I have removed the email address you provided from our database, and you will not receive any more email messages from OutboundEngine. If there are any other email addresses that you would like removed, please email [email protected] and we will take care of your request immediately. In addition, I spoke with [redacted] about your interaction. The reason he asked for more information is that he was having trouble finding your email address in our CRM, and was trying to look up your record using a different method so that he could unsubscribe you. I'm sorry his intentions weren't more clear, and that he got frustrated, but please be assured his only goal was to process your request quickly using the tools he had available. His manager will investigate why [redacted] was unable to find your email address and provide additional training to prevent any similar escalations in the future. As for your email on 7/15, [redacted] was on vacation at the time and hadn't yet gotten through his backlog of emails when you spoke on the phone on 7/22. I apologize that something that should have been simple for you was not. Again, your record has been cleared from our systems and you will not receive any more contact from OutboundEngine. If you have any further issues, please don't hesitate to be in touch. Best, [redacted]
OutboundEngine

Complaint: [redacted]
I am rejecting this response because:  Sir there was not one person who verbally told me that you would continue to take money from me after the 12 months was over.  You may have had that in the email but because I get about 75 emails a day I certainly do not recall reading it.
Regards,
[redacted]

[redacted]-We're sorry to hear that. We want to make sure you have a positive experience for the remainder of your contracted term. In this circumstance, we agreed to schedule an account review. Many of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newsletters. Please let us know when you would like to reschedule that review and we can walk you through some of the positive activity generated by your campaigns. Best-The OutboundEngine Team[redacted]

Ameen, While we understand your desire to cancel, we clearly state in our terms of service (reviewed by sales before you sign up, emailed during onboarding, and emailed again when you first login into your account) in section 18.1 that subscribers will automatically renew for additional one-month...

terms, as with most month-to-month subscription services. In this circumstance your 13th month was billed and you then requested to cancel, for which we obliged and subsequently cancelled your account. Since your billing cycle has been completed you will not incur future charges. Please let us know if you have any further questions!Best-[redacted]Customer Lifecycle Marketing Manager | OutboundEngine

Hi [redacted],We’re sorry to hear you feel this way. Our goal is to make you look great online and keep you in front of your networks to build stronger relationships, uncover new opportunities and drive referrals. We ask for a 12-month commitment from all of our customers to accomplish these things. While...

occasionally new prospects reach out, we are not a lead generation service. It is my understanding that we worked with you to come up with a strategy that suits your business. We showed you how to add Groupons to your newsletters via your personal note, added our referral product to your account so you can automate directly asking for referrals and added campaign builder so you can customize your own announcements. I was informed offline by our Customer Success team that we waived your missed payment for September in good faith to give your strategy time to work. Customer happiness is extremely important to us so we will check in with you over the next few months to discuss your results.Sincerely,The OutboundEngine Team