Overall Supply Inc

A prepaid UPS call tag was mailed on May 18th to the attention of JC who I spoke to the same dayThe tracking number of the call tag is ***I disagree with JC if he is the parts deptour sales person did speak to *** *** on May 5th and a verifier did also speak to *** the same day at 10:20am to confirm the orderWe do not ship orders to new accounts or accounts that we do not have a long history with without calling the buyer back and verifying the order

This order was turned in by our salesperson on April 19th after speaking to *** ***A verifier called back Mr*** that same day at noon EST and verified the order which we shipped the same dayOn April 25th we received a call that they did not want the product
Owr manager
explained they could return the product within days for a full creditThey refused to pay for the return and I have issued a prepaid UPS call tag so that we can get our product back

In response to complaint #*** we had mailed a UPS prepaid call tag to ***
*** on February 7, *** was the contact who had placed the orderAs soon as we receive the product back we will credit the invoice and close the account
Thank you,
*** ***
***
###-###-####

I look forward to Mr*** *all so that we can pick up the product and credit the accountThank you,
*** ***

On Jan16th one of our salespeople sold *** *** an order of carpet cleaner, the same day our verifier called back and confirmed the order with ***On Feb2nd *** had called our company to say that no *** *** worked there and they did not want the productOur
manager spoke to *** on Feb5th after confirming with someone else that in fact *** did work thereOur company policy is to take any product back with in days and had *** been honest with our manager and less confrontational this would have been resolved at onceAfter a frustrating conversation our manager told her he would pick up the product and close the accountA prepaid UPS call tag is in the mail to Kelly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I want to clearly state that we did NOT order anything from this company.Regards, *** ***

On 2/25/on of our salespeople called *** *** at *** Sand and Gravel and sold him a case of or Mechanics Friend with Griton he same day at 3:pm EST on of our verifiers call *** back to confirm the orderThe product was shipped the next dayOn 3/28/
*** *** called and stated that the product was never ordered and wanted to talk to a managerThat same day a manager called him back and did offer him a price settlement if he would keep the product, since it had been shipped over a month agoOur return policy allows customer to return anything within daysI am sorry if our manager was unfriendly to Mr*** but he felt he was being talked to in an accusatory manorI will call Mr*** today and arrange for UPS to pick up the productAlso we will mark the account not to be resold

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We also wish to not be contacted by this business ever again.
Regards,
[redacted]

Account # [redacted] Sales rep called our facility to confirm an order which was never placed by the facility with a non-supply chain employee, spoke to her as if this order had been ordered already by our supply chain manager, which it had not been. Spoke to her about the holidays to trick her into thinking they are our regular vendor. This is not how we order supplies and we will be returning the product. This is not an honest business. Tricking employees into agreeing to shipment of an non-ordered supply is not a good business model. If anyone from this business contacts our employees again I will go further than this.

Complaint: [redacted]
I am rejecting this response because: Chuck Henderson...

with Overall Supply has failed to affirm that the invoice issued will be rescinded. Short of this action we continue to feel that Overall Supply employs deceptive sales practices and is demanding payment for an item we have not ordered nor use. Overall Supply has so far made no effort to effectively resolve the matter.
Regards,
[redacted]

On April 21th on of our salespeople spoke to Mr. [redacted] and thought he sold him a box of our [redacted].  After the salesperson turned in the order on of our verifiers called Mr. [redacted] back the same day and went over the order price and quanity with him.  We do this...

on all order to avoid misunderstandings. Mr. [redacted] approved the order at that time and we shipped it.On April 27th Mr. [redacted] call and claimed he did not order the product. One of our managers called him back and Mr. [redacted] said he was he was scammed, returning the product and "we could shove the s____ up our a__".  We do not tolerate that kind of language from our employees' or customers. There was no more talking to Mr. [redacted] so our manager notified us to send them a prepaid call tag which will go out in todays mail.

Complaint: [redacted]
I am rejecting this response because:
The company is lying about anyone ever placing an order. If we ordered something, why on earth would we then change our mind? [redacted] never spoke to anyone and the company has no purchase order. They even spelled her name wrong. We shipped the product back at our expense and instructed the company to never contact us again. I wish for the public to know of these dishonest practices and for the company to either get rid of those responsible or cease to exist. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
First, now the business is claiming to have spoken with [redacted] on May 5th, which is also false. Before, it was claimed that the contact was made on May 12th, which never actually happened. So the false statements have continued. We did receive the call tag, and have shipped back the product.
Also to the statement of "We do not ship orders to new accounts or accounts that we do not have a long history with without calling the buyer back and verifying the order" we disagree. We have never done business before with this company, have no long history, and never received a call. Reference the other Revdex.com complaints. 
Regards,
Parts Department

On 5/13/14 an order was placed by [redacted] with one of our salespeople. The order was verified with MS. [redacted] on the same day and...

shipped via UPS. On 5/16/14 [redacted] called and told us the order had been refused, she was told we would credit the invoice when we received the product back. On 5/20/14 [redacted] called and said they still had the product and it would be returned. He called again on 5/27/14 and requested that [redacted] be listed as the only authorized buyer. On 5/28/14 the product was returned and credited in full. We have listed [redacted] as the only authorized buyer and the account has no balance.
[redacted]

Complaint: [redacted]
I am rejecting this response because: Vendor continues to manipulate facts related to the order being placed; name of person placing the order has magically changed after several notifications that the person indicated does not work here. Suggestion of unethical behavior on our part is highly offensive, most especially from a company that has feedback for unethical sales tactics on the Revdex.com site. As a hotel we receive many packages for many people, we sign for lots of packages that are not addressed to employees as this is part of delivering guest service. As assured previously, we have not used this product and if we find it we will immediately contact vendor to collect it. We have no interest in profiting from this silliness and any suggestion to the contrary is absurd.
As I have repeatedly expressed, resolution on this matter will only come when the vendor voids, credits or eliminates invoice number [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: Salesperson called my housekeeping supervisor and told her that he was sending a fabric freshener to her to "try out" and that there was not obligation to buy the product. Just received a bill in the mail for 193.15. I called the company and spoke with someone named [redacted] and he wanted to argue with me that my supervisor ordered the product. She did not order this product.Desired Settlement: I want them to provide a return label, so I can return the product at their expense. I do not want them to ever contact this hotel again.

Business

Response:

In response to complaint #[redacted] we had mailed a UPS prepaid call tag to [redacted] on February 7, 2014. [redacted] was the contact who had placed the order. As soon as we receive the product back we will credit the invoice and close the account.

Thank you,

###-###-####

Review: A product was sent to us and accepted by the front desk because it had our shop manager name on it. The shop manager rejected it saying he did not order it and didn't know where they got his name. When we called OVERALL Supply and they offered us a lower price for the product which the shop manager refused because he has a supply of the product we received (at a much lower price than Overall was charging) so they said send it back at our expense and they would wipe out the invoice and the restocking fee. We do not feel we should pay the $30 to return a product that we did not order.Desired Settlement: We would like OVERALL Supply to pay for returning the order and not to contact our company after that.

Business

Response:

I just spoke to [redacted] and we are mailing her a [redacted] call tag. Our sales manager thought they had made a price settlement on this order but it was his error.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Overall Supply, inc called and stated that they have a promotion that involves sending out a product with their company information, so we can get familiar with their company. In no way did Overall Supply state that they would charge my company for their product [redacted]. The package arrived with an invoice for $199.87. They misspelled our company name and the person that it was going to. The phone call and process is a scam, expecting businesses just to send funds to them for products that weren't ordered based on a cost. Consumers should not handle business with this company. A manager stated that he will accept the product as a refund, but I will have to handle the shipping charges. Hopefully, with enough complaints that will show up online and more complaints on Revdex.com, this business will fail due to this unethical practice. In Louisiana, unethical business practice is against the law. I will take my own time, to check with all mechanical / plumbing companies in Louisiana to see how many of them were scammed.Desired Settlement: Would like this company to stop scamming businesses. I would like a return shipment label sent to me, so I can ship the product back without any charges. The manager stated that he would accept a return of the package if it wasn't opened, well the package was opened due to wanting to see what the package contained. Would like a written apology for the misrepresentation of the sales pitch and a notice that the no charges are owed to Overall Supply, Inc. No matter what the cost is to my company, legal matters may be the outcome if a shipping return label is not sent and the letter stating that no charges are due to Overall Supply.

Business

Response:

On April 21th on of our salespeople spoke to Mr. [redacted] and thought he sold him a box of our [redacted]. After the salesperson turned in the order on of our verifiers called Mr. [redacted] back the same day and went over the order price and quanity with him. We do this on all order to avoid misunderstandings. Mr. [redacted] approved the order at that time and we shipped it.On April 27th Mr. [redacted] call and claimed he did not order the product. One of our managers called him back and Mr. [redacted] said he was he was scammed, returning the product and "we could shove the s____ up our a__". We do not tolerate that kind of language from our employees' or customers. There was no more talking to Mr. [redacted] so our manager notified us to send them a prepaid call tag which will go out in todays mail.

Review: This company, which we have never ordered from and never heard of, sent a shipment of odor control products to our property. Seeing that it was sent to the attention of one of our employees, the front desk agent signed for the package, since it was received after hours.

Upon discovery of this package, we contacted the company to notify them of the error. They insist that they spoke to our staff member, who 1)is only an inspector and does not place any orders, and 2)has never spoken to anyone on the phone regarding any products... ever. When I instructed him that is 100% not true, he became defensive and ended the phone call.

I told the company that if they would like to send us a shipping label, we will return their product to them, but under no circumstance will we pay to send something back that we did not order.

I am convinced that this is common practice for Overall Supply, Inc., and fear that they have intimidated several other companies across the country into purchasing a product which they do not want or need. We will not, under any circumstances, contribute to this dishonest way of doing business, and will do our part to see that they are prohibited from continuing this scam.Desired Settlement: I will not accept any other outcome than an expungement from any billing to our property or a return shipping label be sent to our property so we can send the items back.

Business

Response:

On 5/13/14 an order was placed by [redacted] with one of our salespeople. The order was verified with MS. [redacted] on the same day and shipped via UPS. On 5/16/14 [redacted] called and told us the order had been refused, she was told we would credit the invoice when we received the product back. On 5/20/14 [redacted] called and said they still had the product and it would be returned. He called again on 5/27/14 and requested that [redacted] be listed as the only authorized buyer. On 5/28/14 the product was returned and credited in full. We have listed [redacted] as the only authorized buyer and the account has no balance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company is lying about anyone ever placing an order. If we ordered something, why on earth would we then change our mind? [redacted] never spoke to anyone and the company has no purchase order. They even spelled her name wrong. We shipped the product back at our expense and instructed the company to never contact us again. I wish for the public to know of these dishonest practices and for the company to either get rid of those responsible or cease to exist.

Regards,