Overdrive Brands LLC

I bought door hinges for 97 Toyota from eBay and Overdrive had the top one and Galaxy had the other. Apparently, my account was frozen as I logged on with new computer. After fixing password, I looked and order had not gone through so I re-ordered, and yes, I ended up with two of everything. Overdrive was understanding and offered me a full refund with no shipping costs. Galaxy fought me tooth and nail. Bottom line, is I will stay with Overdrive in the future!

I ordered a part for a motorcycle and got a part for a diesel truck. That's crazy.

Complaint: [redacted] I am rejecting this response because: You have only responded to two of my emails, your company has yet to return a phone call and I did not ask for a refundI asked for my product FIRST then a refund if you could explain why I did not have my productyour email and customer service is very Unprofessionalyou show to have no concert for the customerI requested to have the business return my call and they have yet to do soyour response was " we have been in contact with the customer" no you have not, you sent an email saying you issued a refundhow about calling a customer back? like I said I have left several messages and no return phone callyou as a business did not even try to make it right with me as a customer! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because the business refused to pay return shipping costs, when I specifically told them that I did not want to pay $for a bumper that I could have purchased for $ Sincerely, [redacted] ***

This company sent the wrong part. Had me return it at my expense with no reimbursement. Only gave me a partial refund on the part and on PAY PAL.
These guys are crooks. Don’t do any business with them if your smarter than I was. I had to buy my part from a reliable local business and regret ever using eBay.com to try to save some money.

This order is from over months agoThe buyer's vehicle has different features then the item we have listedTheir vehicle has tow hooks and our listing is for vehicles without tow hooksWe had previously provided the buyer with the return information and they did not return the itemThey have
since stated that they no longer have the packaging and that the item has been paintedAt this point we are no longer able to accept a return

To expedite the shipping of orders they are automatically processed and sent to the shipping warehouse within minutes of it being placed. This enables us to ship as quickly as possible. Because of this, we are unable to change or cancel ordersSince the item was not returned for a
listing error or damage claim a restock fee, equaling the shipping cost we incurred sending the item to you was assessed

Hi, The item was listed as paint to match, we did not state it was a painted bumper, nor do we offer already painted itemsThe item was correctly listed and sent and the return information has been provided

Hi, The buyer ordered an item and paid for itOnce this is done, the order it is automatically processed and sent to the shipping warehouse within minutes of it being placedThis enables us to ship as quickly as possible Because of this, we are unable to change or cancel ordersWe
will accept a return and will provide a refund for the itemThe return information has already been provided to the buyer

Hi,
The item purchased was from almost a year agoWhen the buyer contacted us we informed them that the item appeared to be damaged with a chemical cleaning agent, however, they may contact the manufacturer to see if they would be able to assist them furtherThe buyer has acknowledged that they
were dealing with the manufacturer directly for an exchange and not our companySince the manufacturer may have authorized an exchange the buyer will neeed to follow up with them as any warrnaty claims are filed with them directly

A refund has already been provided

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** But I've returned to hubcapsplus or whellskin so can you talk to *** from the manufacturer .When I talked with him he had me send them to you guyscan't remember his last name. Thanks *** *

Complaint: [redacted]
I am rejecting this response because: A $40 restocking fee is unethical.
Sincerely,
[redacted]

Hi, You may return the item for a refund.

We have been in contact with this customer and have provided them with a refund as they requested.

Initial Business Response /* (1000, 5, 2015/10/15) */
Hi,
The payment has been refunded back to the buyer on 10/14/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This order is well outside of the stated return policy in [redacted] directly. We will make an exception and allow the buyer to return the item for a refund. To return the part for a refund please use the information below and once received we will issue a refund.Please include the following...

information on the outside of the returned item. Failure to do so will delay the return process. Please provide us with the tracking number of the returned item as this can help speed up the return process.Returns Dept.RA # [redacted] Mundelein, IL 60060

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I will be mailing the return package from my embassy in Burma via diplomatic pouch which will take about two weeks to get to the vendor.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The item does not show to fit on the buyers vehicle based on the listing description on [redacted]. The return information has been provided to the buyer already. A refund will be provided once the item is returned. For items sent correct as described, the shipping is not covered.