Overhead Door Company of Shenandoah Valley

We experienced mechanical car trouble with the rental vehicle during our trip to SC from OH I called road side assistance and was told to take the car to an airport location somewhat along our route They did give us a car and we lost about hours of time swapping out the cars When I returned the vehicle to the rental location I found that there was an $charge because the car with the mechanical issue was not turned in with a full gas tank I called customer service to discuss this issue and they would allow for a $credit I do not believe this is acceptable I am the customer who was inconvenienced I was never asked to fithe gas tank and simply followed the instructions of the 'road side assistance' operator I lost almost hours time because of their faulty equipment and I am being charged $81!!!!!!!! This is the poorest excuse of customer service I have ever heard!!!! It cost me money because their car broke down!!! I would never, ever rent a car from them again!!

After learning my wife's flight home was delayed, I reserved a Hertz rental through AAA I spoke with a Hertz representative from the main call center to verify that with her bank-issued debit card, driver's license, and boarding pass from her flight, my wife would be able to rent the car I had reserved in her name I was told that would not be a problem, provided she was over (She is.) However, when she arrived with all of those items AND the rental confirmation number, she was refused the vehicle because she could not provide a boarding pass for an upcoming departing flight This is asinine: why is that required from someone whose driver's license shows that she lives within an hour from the airport, is obviously using the car to get home, and was scheduled to return the car later that morning in our home town? Nevertheless, she was refused the rental, despite common sense and my own verification of Hertz policy, and was stranded at the airport at 1:am, over miles from home, with no concern for her safety or how she would get home ***, fortunately, was much more helpful, but we will no longer be doing business with Hertz, and we will be sharing our story with friends and family to help them avoid putting themselves into similar situations by doing business with such an unprofessional, disorganized, and inhuman organization My attempts at receiving an explanation for their self-contradictory policy and their lack of concern for customers' safety have been ignored (Specifically, they have expressed interest in resolving my dissatisfaction, until I express the specifics of my dissatisfaction and ask for explanation.) Don't waste your time and money on them, and certainly don't rely on service, professionalism, or customer service with this organization

Pathetic experience on renting a car from HertzI rented car from Ayer, MA and used it locally in MA for days without going through any toll roadsDuring this period total distance driven is miles until I dropped off at Ayer, MANow I get a bill for $on my credit card from "PLATEPASSHERTZTOLLS" for the tolls used in NJ, NY and PA during this periodOne way distance to these toll booths is more than the total distance I droveI strongly recommend staying away from Hertz

This review is in response to the overall rental experience from Hertz, Norfolk Airport Counter, [redacted] Norfolk, Va on August 8, To start, the wait at the counter was long and I found the staff rude I was asked several times if I was a Gold Plus Rewards member, the fact that I was in a line clearly labeled Gold Plus Rewards members only and I answered the first inquiry with a "Yes" should have eliminated the need for any further inquiry as to my status as a Gold Plus Rewards member I reserved a car online through Hertz's website, the car was a Manager's Special Car was described as following: 'The Hertz Manager's Special guarantees a great rental with room for at least four passengers and two pieces of luggage." The vehicle I received was an economy I was waiting for someone so I moved the car to the airport short-term parking lot, in that short drive from the Hertz lot to the airport parking I could tell the car was not cleaned well and smelled of smoke It was a couple hours from the time I actually picked up the vehicle until I proceeded to drive the car to my destination During the drive, I noticed the vehicle was not only dirty, but the smell was intolerable Additionally, the car did not drive well and there were likely some transmission problemsI made several attempts to contact the Hertz location by phone, but my calls were not answered I then attempted to contact the customer service numbers for Hertz, to see what I needed to do to switch rental vehicles I was hung up on twice, and then spoke to an individual that informed me that he was unable to assist with any issues with an existing rental and said he would transfer me to someone else - he hung me I then called back and spoke to a different individual who told me that I would need to contact the location I rented the car from I tried again to call the location, but the calls were not answered I called probably times over the course of hours and not once was the phone answered I proceeded to drive back to the location I rented the vehicle from, and the individual in the lot told me that I would need to return the car and go inside to the airport desk to discuss any issues Upon returning my car I was charged for the three-hour period I had the car The per day rate I was quoted was not I was never informed the rate would double if I returned the car early I was told by the individual in the lot, they have no control over the charges and I would need to go to the desk inside the airport to discuss any issues When I went inside I waited for about minutes., and was not helped I asked to speak to a manger and was told the manager was too busy at the moment In fact the entire staff was too busy to speak to me After minutes, I left I had wasted too much time waiting and too much money on a rental car they I was unable to use for the purpose that I needed a rental car in the first place The entire experience was ridiculous This was the absolute worst rental experience I have ever had and the absolute worst customer service I have ever experienced The staff was too busy for my business I wasted hours asking for assistance with a car that was not cleaned and may not have been safe to drive My desire was to change vehicles, and I was fine paying for any upgrade fees, but the entire staff at the location was too busy to assist Specific concerns with the transmission - The transmission shifts were very rough and the transmission was slipping If my car did the same I would stop driving it immediately and get it into the shop I would not drive my vehicle in the condition the rental I received was in Unfortunately I was not able to share my concerns with the vehicle to any of the staff - because no one took the time to speak to me or even acknowledge I was there Additionally, I'm not sure this is the case, but if the purpose of the Hertz manager's special is to rent out cars that they cannot otherwise rent it needs to be advertised as such In this case, the car should have been advertised as a dirty vehicle that smells of smoke and has transmission issues, but it was not The rental car I received from Hertz was unacceptable and the customer service I experienced was unacceptable The staff of the location was not willing to assist and those that I spoke with on the phone claimed they were unable to assist with my questions

I booked my rental online paid over $upfront and received an email confirmation that showed I only needed to pay $at the time of pickupWhen I arrive the one staff member that was there wasn't very friendly at all, he took my payment, checked out any damage to the car before I left, and had me sign the paper for damage already existing on the carA few days later I check my account and find that I was charged $instead of the $that I was expectingWhen I call the office about the additional charges, I'm told that they are for a depositI let the man on the phone know that I was never made aware of any deposit, asked why it wasn't brought to my attention, and was told that the representatives aren't supposed to tell customers about the depositI was given a number to call about my complaint for the deposit and was told there wasn't anything the office could do about itAfter speaking with another representative on the phone, she walked me through all the different pages on the website to find the disclosures about the depositThe location that I rented from is very unprofessional, unfriendly, and I won't ever rent from this company againI'd rather pay more at Enterprise than deal with this company again

Received an invoice for toll charges even though there was NO EZ-PASS IN MY HERTZ RENTAL, on a day that I was not travelling, and the company appears unable or unwilling to correct these charges, despite receiving the documentation that they requested, and is also unwilling or unable to provide ME with any proof of what vehicle actually passed through the tolls It has already been confirmed to me that these tolls were billed via an EZ-Pass transponder, and there was NO EZ-PASS TRANSPONDER IN THE VEHICLE at any time during my rental I used my own EZ-Pass when I traveled to upstate NY, and I pointed out the missing transponder to the rental office when I returned the vehicle The EZ-Pass which is assigned to the rental I had, is obviously either in another rental, or was taken I have provided proof that I fueled locally on Long Island (Port Jefferson) on the day that the EZ-Pass transponder was billed for travel in Maryland, Delaware, etc, and included a copy of the credit card that I used to prove that it is in my name and in my possession I continue to receive useless responses from is who are clearly not in a position to assist or really do anything helpful with having these charges removed The more I read about Hertz Rentals and Plate Pass / ATS Processing, the more I realize that this some sort of a scam for hitting consumers with fraudulent charges If these charges are not removed I will be filing a formal complaint with Revdex.com as well as my state's Attorney General's Office for fraudulent business practices

I purchased insurance for my rental car in advanceThe confirmation email told me to show my purchase receipt at the time of rentalThe computers were down that day and when I showed the receipt to the representative at the desk, he checked the appropriate insurance box, had me sign the paper form and then gave me the keysNow , it turns out they charged me again for a second form of insurance because of the box the representative checked and I am liable for the charges because I signed the formThey blame me for not reading the fine print, of which there was none at the time because the computers were down

DO NOT rent a car through themNot only my family, but other families have been double charged and they are a problem to get a refund

These people are devious and deceitfulWatch your walletRead your contractI reserved an intermediate car for my wife for one day on-line for a quoted total price of $Ended up paying $because they upgraded her to a full size without telling her that she was being upgraded or explaining that there was a charge for the upgradeShe signed the electronic contract assuming she was getting what was reserved - they pulled a fast one on her and she, unfortunately, fell for itCalled customer service to ask for a refund - they offered 15% of the $upgrade charge ($9)That was so outrageous I had to laugh

We were rear-ended by a Hertz employee driving a Hertz vehicle twelve days agoWe submitted an Incident Report but cannot get an adjustor to call usOur car remains damagedWe cannot start the repairsThe Hertz office that handles this has terrible customer serviceThey just tell us that's the way it is and nothing can be done

Hertz billing department is not conducted in a professional manner I had reserved a vehicle via online and opted for the "pay now" wherein I payed $of the total $and pay the difference $at the time of pick up Once I returned the vehicle, I was charge more than double"Technical error" wherein not only did I incur the "pay now" amount of $but also the total amount of $289.50, a total of $which is completely incorrect I telephone the billing department and was informed for the mistake and that it would be reverted and credited to my account fast track two weeks thereafter, I telephone to follow up as it was not credited and the representative at the billing department named Romona advised me that it was never submitted

We had a Hertz rental car after an accident that made one of our cars undrivableThe other driver was completely responsible for the accident and has USAA insuranceUSAA paid Hertz $for our use of the rental car
We had to leave a credit card for any damages, of which there were none on the returnWe had the rental car from February until March
The car was rented from the Oak Ridge, Tennessee office of HertzThis location is physically at the business of *** Auto in Oak Ridge*** did the repairs on our vehicle
On March 2016, my American Express account was charged $from HertzThe statement said we had rented a car from February until MarchThis is completely erroneous
*** and *** of *** have tried to contact Hertz about a refund for our accountAmerican Express has also contacted Hertz and we have retained an attorney who has written Hertz three separate times and we have no response as of the is writing
Hertz still maintains we owe for this rental, so we are being charged for a rental with the wrong dates that has already been paid by USAAThis has been an aggravating experience that has gone on for months nowHertz has not answered us, a major credit card and our attorneyThis is a very dishonest transaction for which Hertz made an error and yet is forcing me to pay for their mistake

Hi, I rented a car at Hertz in Los Angeles Airport and delivered the car at Las Vegas Airport I paid with a pre-paid voucher (Rental Record #XXXXXXXXX)
I refused all kind of extra insurance since my voucher had I all need (all insurances)However, when I checked my credit card it was charged U$ 276,I am trying to solve it for weeks but they didn't refund it in my credit card yet
Regards,
*** ***

This was a horrible experienceI ordered Hertz services through a third partyPrice said $plus $for the protection plan for a Chrysler I get there and they have an Altima that was filthy with less than 3/gasThey also taxed extra charges one for driver being under He also said the protection plan I had originally ordered did not cover the vehicleSo I had to pay for another protection planBefore leaving the guy told me the total cost charged to my card was going to be $and some changeI agreedI was supposed to have the car from Tuesday to SundayToday which is Thursday, days later, I look at my bank statement and a total of $has been taken out of my accountSo I call and they tell me they also take a $hold out until you return the vehicleI was not aware of this when allowing them to charge my cardThey also stated that the gas tank needed to be full upon returning even though it was not full when we got itI will NEVER rent a car from HERTZ again, the car is being returned today!! The feeling of being scammed is not the way to conduct business!

Reserved months in advance Arrived day of rental to realize office hours had been changed without notice After and half hours of runaround by customer service, was informed that closest available car was at a different location and times the price Was late for wedding Would not attempt to rent again

I did not file a complaint because Hertz in *** has the legal advantage because we signed a "contract" when picking up our car But what we were told verbally, or at least what we understood from what we were told was very different from what we were actually chargedWe were even charged an extra day because we were told one time for being able to turn in the car and then once we took it in were told that was not what we were told I just want everyone to be extremely careful and make them explain every charge fully and ask to see in writing when the car must be returnedDo not rely on what they are telling you verbally I believe they are trained in how to move people through, have them get a bunch of documents in a folder and moved out the door before they can really examine things to realize they are being overcharged compared with how it was just explained We attempted to address this with them, but were basically told you signed it and that's just too bad

In May of my wife made a reservation with Hertz for a car rental at our destination in Los Angeles, CaliforniaIt was clearly explained to the agent on the phone that we would be arriving at Los Angeles International Airport and wanted to pick up the car and return it at that locationThe agent confirmed our request,
On June of 2016, we arrived at Los Angeles International Airport and took the Hertz shuttle to the Hertz LAX facility located at Airport BlvdWe were assisted at the counter by agent "Patrick" who informed us that our rental agreement indicated that our car was reserved at a Hertz facility at West Olympic Blvd in Los Angeles and not at the LAX facility we requestedWe explained to Patrick that we specifically told the booking agent that we were flying into LAX and wanted that as our pick up and return pointPatrick told us that recently, he has had several other customers that have experienced this same problemAt this same time, another counter agent sitting directly next to Patrick (now known to be "Daniel") apparently overheard our conversation and said to us that the customer he was now working with just complained about the same thing happening to himPatrick went on to explain to us that he could accommodate us with a carHowever, there would be additional charged and taxes that would have to be applied to our rental that are required for an arrangement at the LAX facility that are not associated with other facilities that are not at LAXThese additional charged would raise our agreed upon price from $to what we ultimately paid when we returned the car of $394.49, resulting in an up-charge of $Having no other choice at the time, we were forced to accept this arrangement
We had no plans of being anywhere near the Hertz facility on West Olympic BlvdWe never mentioned it during our booking process, and specifically requested to make the pickup and return at the LAX facilityAlso, the fact that we were told that this same thing has occurred several times recently at LAX and occurred contemporaneously while were standing at the Hertz counter with another Hertz customer, it's hard to believe that this was anything but a classic "bait and switch" attempt on the part of HertzThe price for picking up the car at the Olympic Blvd facility was cheaper than the LAX facility and thusly more attractive and more likely that we would agree to rent with Hertz
At best, this was very inconvenient for us as well as burdening us with additional unplanned costsAt worst, it is a misleading and unscrupulous business practice

This weekend has been the worse car rental experience of my life and it was with Hertz Usually we rent with Enterprise or Budget but decided to give Hertz an opportunity for our business this weekend
To start with, we had rented a full size car online When we got to the rental place it was a garage with a Kiosk in it The first person we spoke to told us that there were no cars available at that location The garage person told us they just had a shipment that day of cars and they were cleaned and ready to go But Hertz insisted that they were not and that we needed to go to a second kiosk location to get the car But, Hertz would reimburse us for our cab I asked about an upgrade because of the inconvenience and was told I would have to talk to the people at the other location and that while his inventory showed there were several full size cars there was nothing larger This rep had called the other location and a car would be waiting for us
So, we got to the second location This to was one of their kiosks The couple before us had called ahead for a premium car but none were available (even though they were told there would be) and they ended up taking a downgrade to a full size car We then got up to talk to someone and their sound was not working and they had to call me back on my cell phone They told me they didn't show any full size cars in their inventory (so apparently all the full size cars they had just went out and the last one that should have been on hold for us was given to the people in front of us) They told me that I needed to get a small economy car and take that to the airport and exchange it for a larger car We reluctantly agreed being that we already spent about an hour trying to get a car They printed out a car ticket for us and we gave it to the attendant minutes later the attendant came back and told us they didn't have any cars there for Hertz at all and then went into their office and shut the door We tried to use the kiosk again but got the first person we spoke to and he couldn't hear us so he just hung up on us (even though I tried to show him visually that the sound wasn't working and for him to call me on my cell phone)
Finally at location (the airport) we were able to talk to a real person (not some it in Phoenix who was so incompetent they couldn't even get us to where we could get a car the first time we called) This location we spoke to a manager and he was able to get us into a car and on the road
We arrived at the Amtrack station in Philly at 6:45pm Me, my wife and mother-in-law went to get the car and left our year old and father-in-law at the train station when we left to get the car We were planning on getting dinner right after we got the car We got to the first Hertz kiosk at 7:and left the airport finally at 9:30pm We weren't able to feed our son dinner until after 10:00pm
Hertz apparently doesn't even trust their own employees enough to empower them to make decisions on their own because anytime I asked for some sort of compensation for either cab fair or an upgrade for the inconvience, I was told that I would need to speak to someone at the next car place because they were not able to do that They couldn't even ensure that they sent me to the correct location to get a car
I understand that some of the kiosks may be independently ownedbut the fact is that they kiosks don't say "This kiosk is owned by xxx", they say "Hertz" on them so I put 100% of this blame on Hertz I never had a car rental experience like this one and I won't even use Hertz again Their reps are unprofessional and they had a kiosk product that apparently is untested and shouldn't have been put in the field yet, but in their greed to spread to more locations so they could pad their pockets, they just put these out there
If anyone is reading this and considering going with Hertz, I would say definitely look at a company who cares about customer service and taking care of their customers, not just passing * problem off to the next person

Horrible They did not complete a pre trip walk around When I parked the car at night, I saw a crease in paint and knew that I did not cause it When I returned it , they told me that I had to complete an incident report about when I noticed it If I did not hear back from them that night, there would be no further action weeks later, I received a collection notice, from their third party Viking, in regards to the 'crease' This is a scam for them to get more money from you and I will never deal with Hertz again There is no number to call to speak about chargesThe charge was just under $800, for something that didn't even need to be fixed; you could barely see it and only under certain lighting Hertz should be ashamed Horrible business practice

MISREPRESENTATION AND TERRIBLE CUSTOMER SERVICE
An employee blatantly misrepresented the re-fuel option to sell it to me
I picked up my car on a cold Sunday evening at the Indianapolis Airport I had rented it through Priceline and it happened to be with Hertz I purchased no additional options through Priceline
Only one employee was at the Hertz counter and he told me about various options which I declined except for re-fueling
When he told me about the re-fuel option, he stated that the amount I would be charged would be based on where the gas gage was, the miles traveled and I would only be charged for the amount that I used I questioned this multiple times because it seemed like a really good option I even asked if the amount charged would be based on the average MPG for that car model (Camry) and he assured me that it would I returned the car as scheduled days later to the airport with just over 5/of a tank showing on the fuel gage and miles on a car that averages over MPG and was charged for a full tank of gas
I called Hertz customer service who said they couldn't help me and I would have to speak to a manager on site I called the site, spoke to an employee who wouldn't let me speak to a manger so I went through the story with herShe did seem to agree that I should get a refund (I stated a partial refund was fine since I did agree to pay for the fuel used) and went to look for a manager but no manager was available so she assured me he would call me backThis was on Monday 1/5/
I still had not received a call by Wednesday so I called again and asked for the same employee who seemed to no longer care and she stated that a manager had tried to call me This isn't true since my cell is always charged, on and with meThere were no voicemails or missed callsI went through the situation yet again and then she put me on hold to get the manager minutes later, while I was still listening to their hold music on my cell phone, I called on my land line phone The same employee answered and her excuse for the hold was that she "tried to pick up but no one was there" which is impossible since I was still listening to their hold music
She set the phone down this time to find a manager because I insisted on NOT being put on hold again and she came back saying that a manager said he would give me a refund but it would be at least weeks When I asked to speak to him directly to verify he was "going into a meeting" and she would only give me a first name
Because I didn't trust Hertz to follow through since they clearly hadn't followed through on anything, I called my credit card company to see if I could file a dispute if there wasn't a refund in weeks The credit card company representative called the Hertz office to have a way call and again we had difficulty getting to a manager She had to insist on speaking with the manager directly to verify and finally a manager did get on the line and verify the refund The call was recorded and my credit card is noted with the Hertz manager's name, otherwise I don't think it would ever happen