Overhead Door Company of Shenandoah Valley

I rented a car with Hertz for days and returned the car on timeWhen returning my car I questioned why there were pending transactions with my bankI was told at the time I rented the car that there would be an amount for the rental and a deposit pending and once I returned the car the deposit would be removedThe person that I spoke with at Hertz couldn't explain why there were pending charges but assured me everything was taken care of and only the amount of the rental had been changedToday (the day after the return) I noticed that my on line banking still shows pending charges from Hertz but some are different than the day beforeI have called Hertz times, twice speaking with the billing department which is out of state and told it was my banks issueOf course, I then called my bank who informed me that only of the had been released by Hertz and because of this that was the only one the bank could release$of my money is being held for a $rental

We reserved a car online for Hertz in Lima, OH They had questions, so they called, they were mildly rude then, however when we went to get the car no one greeted us for at least a minute, when they did, they were rude and just got more rude My husband is a very mild mannered person and he was made to feel like he needed to keep apologizing because they were so rude and really acted like they did NOT want our business, which is fineWe did not check the Revdex.com rating on this company or reviews until after this experience because Hertz is a big name, however after checking it, I am thankful we did not end up renting from them They were so rude and there were a lot of comments on here that show this is not an uncommon situation and it sounds like we ended up saving money as it sounds like a lot of people have had them charge hundreds of dollars extra after you return the carWe went to Enterprise the next day and THEY WERE AMAZING!

I rented a car from hertz through Priceline when I got to the airport to pick up the car !! They only had one representative helping the customers So they send some of us to a live chat screen I give my reservation to the guy on the other side of screen and he told me to sign a waiver but he never mention to me that I was canceling my reservation with Priceline!!! And getting a new one with them so I paid dollars for a small Yaris never again will I rent from them !!!

Pathetic experience on renting a car from Hertz. I rented car from Ayer, MA and used it locally in MA for 18 days without going through any toll roads. During this period total distance driven is 293 miles until I dropped off at Ayer, MA. Now I get a bill for $192.60 on my credit card from "PLATEPASSHERTZTOLLS" for the tolls used in NJ, NY and PA during this period. One way distance to these toll booths is more than the total distance I drove. I strongly recommend staying away from Hertz.

I picked up a car at the St Louis International Airport on 12/15/16. The car was rented to us with beer cans under the seat and the smell of beer in the car. We didnt find out where the smell was coming from for several days. Calling the manager he stated that he could not say whether this occurred without talking to the service technician. We dont drink and its been proven time and time again that people lie when they make a mistake at work. It was a 2 hour drive there and and another two hour drive back. We were given another car without any compensation. Now they are saying we didnt return the keys. When does the retaliation from this company end, They have our credit card number and can charge whatever they want on it without consequences. Repeated calls state there is no way to verify if what we said is correct. Beware run dont give them your information it is a scam. The customer service rep stated that I need extra insurance and coverage that was not required. The extra came to over 850 dollars. I tried to call to get the charges stopped but was told the car had to be inspected first for damage, What is this. You dont have to have the car inspected midway if we didnt take the phony insurance we were told we had to have. Run Run Run no accountability for this company, They can say or do whatever they want and you are stuck with the bill. Repeated calls and complaints go to a deaf ear. What a costly mistake.

Absolute horrible customer service. Neglected to fix the problem. Was transferred to many different people & ended with no type of compliance or solution.
One would figure that location has a lot to do with the pricing of their daily and weekly rental rates, but who would have thought that there was a $150.00 difference in locations nearly 5 miles apart?!
I was not on a vacation where I could have planned ahead of time. My car broke down and was told, "this is the cheapest Hertz has as of this morning."

I brought a car from Hertz and it has been a pure nightmare. When you buy a car from them they don't have all the proper papers to sell you the car. From my understanding this has been happening to people for a while. They don't call you back and let you know that your tags are not coming to you. I have called and called and was told to get an extension on the tags. Then as those tags begin to run out, still no one calls you to let you know what is going on. Now my temporary tags are beginning to expire, and I can't get an extension so they said I will have to get a rental car until the third party can release the car. I am getting ready to call the news media and write to the board of directors because this is so unacceptable. They took my $8,000.00 and pretty much left me hanging.

This review is in response to the overall rental experience from Hertz, Norfolk Airport Counter, [redacted] Norfolk, Va on August 8, 2015. To start, the wait at the counter was long and I found the staff rude. I was asked several times if I was a Gold Plus Rewards member, the fact that I was in a line clearly labeled Gold Plus Rewards members only and I answered the first inquiry with a "Yes" should have eliminated the need for any further inquiry as to my status as a Gold Plus Rewards member.

I reserved a car online through Hertz's website, the car was a Manager's Special. Car was described as following: 'The Hertz Manager's Special guarantees a great rental with room for at least four passengers and two pieces of luggage." The vehicle I received was an economy. I was waiting for someone so I moved the car to the airport short-term parking lot, in that short drive from the Hertz lot to the airport parking I could tell the car was not cleaned well and smelled of smoke. It was a couple hours from the time I actually picked up the vehicle until I proceeded to drive the car to my destination. During the drive, I noticed the vehicle was not only dirty, but the smell was intolerable. Additionally, the car did not drive well and there were likely some transmission problems. I made several attempts to contact the Hertz location by phone, but my calls were not answered. I then attempted to contact the customer service numbers for Hertz, to see what I needed to do to switch rental vehicles. I was hung up on twice, and then spoke to an individual that informed me that he was unable to assist with any issues with an existing rental and said he would transfer me to someone else - he hung me. I then called back and spoke to a different individual who told me that I would need to contact the location I rented the car from. I tried again to call the location, but the calls were not answered. I called probably 10 times over the course of 2 hours and not once was the phone answered. I proceeded to drive back to the location I rented the vehicle from, and the individual in the lot told me that I would need to return the car and go inside to the airport desk to discuss any issues. Upon returning my car I was charged 102.00 for the three-hour period I had the car. The per day rate I was quoted was 48.48 not 90.65. I was never informed the rate would double if I returned the car early. I was told by the individual in the lot, they have no control over the charges and I would need to go to the desk inside the airport to discuss any issues.

When I went inside I waited for about 5 minutes., and was not helped. I asked to speak to a manger and was told the manager was too busy at the moment. In fact the entire staff was too busy to speak to me. After 15 minutes, I left. I had wasted too much time waiting and too much money on a rental car they I was unable to use for the purpose that I needed a rental car in the first place. The entire experience was ridiculous. This was the absolute worst rental experience I have ever had and the absolute worst customer service I have ever experienced. The staff was too busy for my business. I wasted hours asking for assistance with a car that was not cleaned and may not have been safe to drive. My desire was to change vehicles, and I was fine paying for any upgrade fees, but the entire staff at the location was too busy to assist.
Specific concerns with the transmission - The transmission shifts were very rough and the transmission was slipping. If my car did the same I would stop driving it immediately and get it into the shop. I would not drive my vehicle in the condition the rental I received was in. Unfortunately I was not able to share my concerns with the vehicle to any of the staff - because no one took the time to speak to me or even acknowledge I was there.

Additionally, I'm not sure this is the case, but if the purpose of the Hertz manager's special is to rent out cars that they cannot otherwise rent it needs to be advertised as such. In this case, the car should have been advertised as a dirty vehicle that smells of smoke and has transmission issues, but it was not. The rental car I received from Hertz was unacceptable and the customer service I experienced was unacceptable. The staff of the location was not willing to assist and those that I spoke with on the phone claimed they were unable to assist with my questions.

We experienced mechanical car trouble with the rental vehicle during our trip to SC from OH. I called road side assistance and was told to take the car to an airport location somewhat along our route. They did give us a car and we lost about 2 hours of time swapping out the cars. When I returned the vehicle to the rental location I found that there was an $81 charge because the car with the mechanical issue was not turned in with a full gas tank. I called customer service to discuss this issue and they would allow for a $40 credit. I do not believe this is acceptable. I am the customer who was inconvenienced. I was never asked to fill-up the gas tank and simply followed the instructions of the 'road side assistance' operator. I lost almost 2 hours time because of their faulty equipment and I am being charged $81!!!!!!!! This is the poorest excuse of customer service I have ever heard!!!! It cost me money because their car broke down!!! I would never, ever rent a car from them again!!

After learning my wife's flight home was delayed, I reserved a Hertz rental through AAA. I spoke with a Hertz representative from the main call center to verify that with her bank-issued debit card, driver's license, and boarding pass from her flight, my wife would be able to rent the car I had reserved in her name. I was told that would not be a problem, provided she was over 25. (She is.)

However, when she arrived with all of those items AND the rental confirmation number, she was refused the vehicle because she could not provide a boarding pass for an upcoming departing flight. This is asinine: why is that required from someone whose driver's license shows that she lives within an hour from the airport, is obviously using the car to get home, and was scheduled to return the car later that morning in our home town? Nevertheless, she was refused the rental, despite common sense and my own verification of Hertz policy, and was stranded at the airport at 1:30 am, over 40 miles from home, with no concern for her safety or how she would get home.

[redacted], fortunately, was much more helpful, but we will no longer be doing business with Hertz, and we will be sharing our story with friends and family to help them avoid putting themselves into similar situations by doing business with such an unprofessional, disorganized, and inhuman organization. My attempts at receiving an explanation for their self-contradictory policy and their lack of concern for customers' safety have been ignored. (Specifically, they have expressed interest in resolving my dissatisfaction, until I express the specifics of my dissatisfaction and ask for explanation.) Don't waste your time and money on them, and certainly don't rely on service, professionalism, or customer service with this organization.

Hello, My RR number is [redacted]. The situation is this. While traveling in Italy my rental got damaged from someone scraping the front end. At the counter the lady let me know about the $1600 damage waiver when I picked up the vehicle. And when the vehicle was returned the gentleman at the counter assured me that I "was all set" and "Nothing was owed as the waiver covered the damages" I was pleased as the damage was not my fault and glad I didn't have to pay anything additional.Imagine my surprise coming back from my vacation to see that huge charge! I initially sent a customer service inquiry to you guys about the $312.32 I was charged. At the time I assumed it was a mistake and the damage waiver was not being properly applied. I was then told (first time I heard of this ever) it was a non waivable excess fee! I went over my original receipt and I do see the fee now listed BUT I know for 100% certainty the rep who cashed me out misrepresented that fee as a "hold" that would "fall off" when the vehicle was returned. I am very upset about this and think it is wrong to not explain ALL of the fees and services and to tell me the damage was covered when it wasn't. I do not feel I should have to pay this fee as it was never advised in any of the disclosures I was given and was told the complete wrong information at every turn!

Very annoyed and frustrated customer!
I am very disappointing at the handling of my reservation #GXXXXXXXXB1. While I was on vacation and since. I rented a car assuming that the hard part was done. I was mistaken. The rental facility whom I am sure you have an agreement with, did not have a car when I arrived and kept telling me, in a few hours we will call you, tomorrow morning will get more cars, excuses, excuses. . . for 4 days. I then chatted, via chat tool, with someone on staff and they did nothing to help but sent me to a link where I can share my concerns!! Why not empower your support team to facilitate and not just direct those of us who are having issues while on vacation/trip? I never took possession of a car due to Hertz Acapulco Airport’s lack of planning (or knowing how to run a business) at that location. This error in their lack of planning had me incur other costs, hassles and change of plans. I do expect this to somehow be addressed I made the reservation which means that you should ensure you can and will meet those demands. I expect to hear from someone on this matter! This does not look good for you and puts a doubt regarding being able to trust you with future reservations and bad publicity!

Very annoyed and frustrated customer!

The Hertz Gold Rewards Program is a nightmare. I rented a car in May 2016 and drove all over Ireland. I got home and tried to submit my mileage for the Rewards Program. I was told it was too soon. I then waited and submitted. I then received an error code stating that I was outside my window to submit. So you can't submit when you first arrive home, but then when you submit later, you're told that you are too late. I have tried to jump through hoops to get my Reward credit, to no avail. I used the online chat on the Hertz site. I explained my situation to Kenneth B. and he basically didn't do anything except tell me I had to call the Gold Plus Rewards in the morning as he can't handle retro points via chat. It's a service online that is offered. The company is basically making you jump through every challenge and you still don't get your rewards. VERY TICKED OFF! How dare this company do this. I drove hundreds of miles and the company pretends your rental never existed!

Awful awful awful experience with this company. I received a rental car from O'Fallon,IL location after I was in an accident that was not my fault. When the car was picked up it was filthy, that I can deal with. The car ended up being so loud like it has a bad tire or something severely wrong in the rear end along with leaving an oil spot on my driveway! We call the St Louis location as they are open 24 hours and it was a Sunday evening. I do not feel safe driving this car with my children in it. Their only option was have a tow truck drive come pick it up and I have to ride with the tow truck driver to get a different one and tell me I have to pay the tow bill!!! Or I could drive it there and exchange it myself even though I did not feel safe in it. They cared very little for our concerns or our well being. They had no desire to help or provide a reasonable solution, along with being rude and condescending. Just horrible customer service all around.

Store hertz location New York mills friendly till they make a mistake then they become rude and irate. Customer service skills were terrible I was overcharged manager of store location hung up on me just because she didn't want to accept responsibility for her mistake. Customer relations blames the store store blames hertz headquarters. Was overcharged for rental use in addition days I did not have vehicle employees states he knows car was returned on time was only white car in lot store manger says she didn't check the drop box till 3 days after car was returned and nothing she can do. I also have pictures of car at location with mileage that are time date coded as well as a receipt that is dated and time from gas station next door proving time of return and matching the mileage on their return slip. So unless I slept in their parking lot for 3 days the mileage matches my pictures. And by the way I did not sleep in their parking lot. Lol I just have to show their illogical reasoning. Very unprofessional they get rude over the phone and when you ask why they put notes in your account that you were the one that is rude this was verified by addition customer service reps whom I spoke to that did not get irate it was mainly supervisors that were rude better at telling you what they can not do rather than what they can do.

Hertz is horrible, ruined our vacation. We reserved and pre-paid for a Hertz rental car on Dec 27th at the Hyatt in San Diego, CA. When I went to pick it up, they said "sorry - we don't have any cars, and I cannot tell you when we will have any". When I said that was unacceptable, as I had reserved a car - and already paid for it, I was told "well, it is a busy time of year". Yes, it is, that is why I reserved, and paid for the car in back in October. To add insult to injury, the representative at the counter told me he could not refund my money - I had to call a 1-800 number. So I then had to call and wait on hold for 30 minutes to ask for a refund. I was then told it will take 2 weeks to get my money back - right, it sure didn't take them more than 20 seconds to charge my credit card back in October.

Received an invoice for toll charges even though there was NO EZ-PASS IN MY HERTZ RENTAL, on a day that I was not travelling, and the company appears unable or unwilling to correct these false charges, despite receiving the documentation that they requested, and is also unwilling or unable to provide ME with any proof of what vehicle actually passed through the tolls.

It has already been confirmed to me that these tolls were billed via an EZ-Pass transponder, and there was NO EZ-PASS TRANSPONDER IN THE VEHICLE at any time during my rental.. I used my own EZ-Pass when I traveled to upstate NY, and I pointed out the missing transponder to the rental office when I returned the vehicle.

The EZ-Pass which is assigned to the rental I had, is obviously either in another rental, or was taken.

I have provided proof that I fueled locally on Long Island (Port Jefferson) on the day that the EZ-Pass transponder was billed for travel in Maryland, Delaware, etc, and included a copy of the credit card that I used to prove that it is in my name and in my possession. I continue to receive useless responses from is who are clearly not in a position to assist or really do anything helpful with having these charges removed.

The more I read about Hertz Rentals and Plate Pass / ATS Processing, the more I realize that this some sort of a scam for hitting consumers with fraudulent charges. If these charges are not removed I will be filing a formal complaint with Revdex.com as well as my state's Attorney General's Office for fraudulent business practices.

I booked my rental online paid over $400 upfront and received an email confirmation that showed I only needed to pay $82 at the time of pickup. When I arrive the one staff member that was there wasn't very friendly at all, he took my payment, checked out any damage to the car before I left, and had me sign the paper for damage already existing on the car. A few days later I check my account and find that I was charged $283 instead of the $82 that I was expecting. When I call the office about the additional charges, I'm told that they are for a deposit. I let the man on the phone know that I was never made aware of any deposit, asked why it wasn't brought to my attention, and was told that the representatives aren't supposed to tell customers about the deposit. I was given a number to call about my complaint for the deposit and was told there wasn't anything the office could do about it. After speaking with another representative on the phone, she walked me through all the different pages on the website to find the disclosures about the deposit. The location that I rented from is very unprofessional, unfriendly, and I won't ever rent from this company again. I'd rather pay more at Enterprise than deal with this company again.

Review: In December of 2009, 5 months after we bought our house our garage door fell off the rails and came down. It was in a pile on the garage floor. When we called Overhead Door to come and resolve the problem, they put the door back up. We thought this was odd being the door didn't look like it was fine. There was a hairline crack in the panel when the door fell and over time the crack has become larger and has put additional pressure on the door and has now cracked the metal bar that goes across the top of the door too. When I called Overhead Door weeks ago about this I was not treated well from the beginning. I was given the run around numerous times, not called back, told to call the Winchester office and then the Harrisonburg office, it has been an extremely frustrating experience. If the door has been replaced in 2009 and the damaged door not put back up, this would not have happened. I have never been treated so poorly and I am appalled by the extreme lack of customer service by this establishment. The worse part was being accussed of crashing into the door and not being truthful about this whole process. I could not believe that the owner of the company would accuse a customer of being untruthful and try to make the whole thing seem like my fault.Desired Settlement: I want them to fix the problem and replace the broken garage door.

Business

Response:

-- The door was installed in either February or March 2009 by Overhead Door Company of Winchester (which was a separate operating division in 2009 but now under Overhead Door Company of Shenandoah Valley ("ODCSV") as one larger operating division with two locations).-- The customer in 2009 was the home builder, [redacted] Builders.-- When the problem occurred in December 2009, a technician out of the Winchester location presumably reinstalled the door. There is no paperwork on this work that we could locate and it is assumed that we did that work at no charge to either the homebuilder or the homeowners.-- In June 2013, Mr. [redacted] contacted ODCSV. One of its technicians went to the [redacted]'s home. He saw the crack and thought it needed new sections. ODCSV subsequently priced new sections as well as a price for an entire new, higher-grade door at the [redacted]s' request (the current door that was installed for [redacted] Builders in 2009 was a 'builder's-grade' door).-- At this same time, Mr. [redacted] asked about whether any warranty existed. ODCSV promised that it would contact the door manufacturer to see if any warranty work or replacement was available. ODCSV did so. There are numerous emails between Mr. [redacted], ODCSV staff, and the manufacturer exploring this option. The resulting answer was that no warranty existed to cover any cracks given the age of the door. This information was relayed to Mr. [redacted].-- While this was going on, ODCSV's General Manager went to the house at the request of the homebuilder to look at the situation as well to make sure something wasn't be missed or overlooked. His site visit confirmed what the ODCSV technician had seen earlier in the month.-- Given that there is no warranty on the door, ODCSV refused Mrs. [redacted]'s request that it replace the door at no cost.-- That appears to be where the situation ended except for Mrs. [redacted]'s complaint and allegations of misconduct. It is unfortunate that what appeared to be a cordial relationship in June 2013, in which ODCSV made repeated efforts to look into the matter at the request of the homeowner and the homebuilder, deteriorated into what it is today, including several of the allegations posed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although what the business representative has stated is correct as far as the timeline of events, he failed to mention how he accused me of crashing into the door and causing the problem myself. The lack of paperwork on the repair in 2009 is unacceptable and the shoddy repair work was what caused the door to have future problems. I understand the warranty only covers rust, however, if a new door had been installed in 2009 instead of putting up the one that was in a heap on the floor, we would not be in this situation now. Regards,[redacted]