Overstock.com

To Whom It May Concern, The customer is welcome to dispose or donate the Vinnova Tuscany 36-inch Single Vanity in White with White Vessel Sink with Glass Countertop without Mirror, however, she/he feels appropriateOverstock will not require further action; a refund has been released to the original form of paymentIf the customer wishes for assistance with the disposal, please email [email protected] Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it may Concern, Customer purchased the Serta Extravagant Plush Pillowtop Queen-size Mattress Set with Elite Pivot Adjustable Foundation (ITEM# ***) on 11/05/All products are displayed with stock photography, not all products seen in the image will be includedThe Serta Extravagant Plush Pillowtop Queen-size Mattress Set with Elite Pivot Adjustable Foundation is advertised as a mattress foundation set ITEM# 17268210, the product description indicates a Mattress and adjustable Foundation are includedUnder “Features” on the product page, the size and other specs are listed, here Overstock states, “Includes mattress and adjustable foundation”No additional pieces are mentioned or includedNot at any given time did Overstock state or advertise that a Bed Frame would be includedImages for all items listed on our site are supplied by our warehouse to demonstrate the item visuallyWe will as well provide a written descriptionImages provided are from stock photography and will generally show the item as if in real use, however, this does not mean all items shown will be included; customers must purchase accessories separate including bed frames. Customer has been contacted via email on 11/25/We are unable to honor request for credit. If customer is unsatisfied with purchase Overstocks offers a day return windowPlease note that return shipping fees will apply and be deducted from the total refund In closing I reiterate that the product details on the product page state “Includes mattress and adjustable foundation.” Sincerely, Overstock

To Whom It May Concern, The St Ives Chocolate and Cherry Bunching Bookcase, is considered an oversized itemStated on the product page these items may take 1-business days to ship from our warehouse locationMost orders are delivered within 1-weeksSome orders may take weeks to be delivered, with an adult signature requiredOrder number : *** Placed on 3/20/Processed on 3/22/Shipped with Lodeso: trax number: ***, on 03/24/Overstock works closely with our carriers to help assure timeframes are met for our customer’s satisfactionTo service all customer deliveries, driver’s must stick to their route as close as possibleA four hour delivery window from 3-on 4/19/was scheduled for the customer The driver reached the customers location around 3:No adult was available to sign for the package; carrier was unable to deliver, a delivery date would be offered in the following weekDue to the service request when an item is shipped from Overstock, carriers are required to provide deliveryPick up require special permission due to liability and customer securityThe customer contacted Overstock 12:03pm MST on 4/21/2017, advising he was at the carriers location, requesting pick upPer customer’s request, Overstock had contacted the locale carrier facility, providing permission to release package to the customerAs a courtesy for the prior inconvenience created when the driver was unable to delay the delivery route for an hour, Overstock issued a $in-store credit to the customer’s Overstock accountStore credit will be applied automatically at the time of customers next purchase thought the associated account Sincerely, Overstock

Hello, On 9/08/the customer ordered the DHP Aria White Futon, which was delivered on 9/11/The customer did not contact us prior to this complaint to let us know of the issue so that we could rectify the situationAny time there is an error with our product information, we will make the
necessary corrections needed and we will work with the customer regarding the product receivedIn checking with our supplier warehouse, we found that the feet on this particular futon to be plastic but made to look like woodAlthough this item is currently out of stock, the information on the website has been correctedWe do not carry this particular futon with wooden legsThe customer has been issued a partial refund, in the amount of $**, back to their original form of payment to keep the product as received. If the customer is unhappy with the futon, they may contact our customer care department at ###-###-#### to initiate a return for a refundSincerely, Overstock.com

To whom it may concern, The customer placed an order on 06/14/for the Le Corbusier Style LCSofa 3-seat and Loveseat 2-seat in Black or White LeatherThere were a few options for the customer to select fromThe option that was selected by the customer was "Loveseat Black"At the time the
customer placed their order, the listing showed two pieces were included with the order, but gave options for the customer to purchase the individual piecesOnce the error was found, the listing was updated to reflect that the price was for the sofa or the loveseat.On 06/24/2015, the customer contacted us to report that they only received the LoveseatWe contacted our warehouse and requested that the sofa be shipped out to the customerThe warehouse responded to us on 06/30/2015, and advised that the the item was only for the loveseatBecause the listing showed that this item was for pieces, but the customer had selected "Loveseat Black," we were working to confirm what was included with the orderOn 07/01/2015, the warehouse advised that the "Loveseat Black" option only included the LoveseatWe sent the customer an email to let them know that based upon the option selected, this only included the LoveseatIn light of the information, we offered the customer to return the item for free.On 07/07/2015, the customer responded that they didn't want to proceed with a return, and wanted the order fulfilled.On 07/08/2015, we did determine that the customer was correct as the listing showed that the two pieces were included when they placed their order, but had been changed after they placed their orderIt was determined that we would either need to send a sofa to the customer or to assist them with a discount on the piece they receivedHowever, the inventory for this item showed in our system as zeroTherefore, we contacted the warehouse to see if there was any inventory for the sofa to send to the customerOn 07/09/2015, we notified the customer that we were looking into sending them the sofa, but were waiting to see if we had inventory availableWe advised that if the inventory wasn't available, we would need to assist them with a free return or to keep the item received for a discount.On 07/10/2015, the warehouse responded that they didn't have inventory for this item, and would be unable to ship the sofa to the customerThe customer was sent notification of this and we offered them a discount to receive the item received or to return the item for a full refundThe customer responded that they didn't feel like the amount of compensation was fair and would be "approaching the authorities"On 07/14/2015, we changed the offer of compensation to include a greater discount than what was originally offeredThe customer declined this offer and advised that the resolutions provided aren't fairThe customer again asked for the sofa to be shipped out so that their order was complete as the item was described as including two piecesOn 07/15/2015, we responded to the customer's reply, and advised that we would ship a sofa if we had inventory to do this, but as we didn't have inventory available, we would be unable to ship the sofaWe did offer to research and see if we had an estimate as to when the sofa would be restockedWe are currently waiting to hear back from the warehouse for an update on the requested informationIn the case that the warehouse locates inventory for the sofa, we will have it shipped out, at no additional charge to the customerHowever, if we don't have inventory and cannot confirm when the inventory will be available, the customer will need to select the option to keep the Loveseat they received for a discount, or to return the item for a full refundSincerely, Overstock

To whom it may concern, The customer placed an order on 02/18/for the $Overstock.com Electronic Gift Card. On 02/19/2016, our Loss Prevention Department contacted the customer due to some concerns with the orderAfter they spoke with the customer, the order was released for
processing. On 02/20/216, we spoke to the customer regarding the status of their gift cardThe customer was informed that the gift card should be available on 02/20/2016. According to our records, the $Overstock gift card was delivered to the customer, and used on 02/20/The customer used the $gift card to purchase the Cleo Natural Linen ChaiseWe have attached a screenshot of the customer's order that shows that they used a credit card and a gift card on the orderThe order was shipped out on 02/22/via UPS tracking number *** and is scheduled to be delivered on 02/26/2016. If the customer has any additional questions or concerns, we would ask that they contact Overstock, at ###-###-####. Sincerely, Overstock

To Whom It May Concern, 12/Customer placed her order at 3:03PM and contacted Overstock at 7:PM to cancel the order. At this time the order had already been accepted by the warehouse. The chat agent said they would send a message to the warehouse to try to stop the shipment and
we would contact her back within 1-business days. The agent set up a cancellation request at 7:PM 12/Customer had also sent a message at 7:PM asking the order to be canceled. A different agent responded and set up a cancellation request at that time also. Customer was sent an email explaining that we were working to have the order canceled through the warehouse but it was too late to be canceled by the agent. It was not a guarantee we could cancel it and if it did ship it could be returned. 12/The warehouse informed us that they were able to stop the ring from shipping. With the warehouse confirmation that the ring would not ship we canceled the order. The customer was called and an email sent letting them know we were able to cancel the order and that the Pre-Authorization hold for the order normally takes 3-business days to drop off. Sincerely,Overstock.Tell us why here

To Whom It May Concern: 03/12/The customer purchased the order on 03/12/and as the customer has stated the web site is showing a picture of the shoe in the color maroonDirectly below the quantity drop down there is “Size” where you can choose the size you would like and below
that there is “Color” and it is showing the only color available as “Blue”Right below the name of the item “Women's Fierce Quilted” it says by Puma and below that it states that the item is Sold and Shipped by Tempt Brands Incand below that it states An Overstock Marketplace SellerIf you click on either of the highlighted in blue sentences you will see: Customer Service For customer service inquiries or to initiate a return, please contact Tempt Brands, Inc at [email protected] is also a phone number listed and the return policyYou will also see: Customer service inquiries, returns, or questions about an Overstock Marketplace seller's item(s) should be directed to the Marketplace Seller and not Overstock.com03/16/The shoes were delivered on 03/16/and the customer contacted us on the same day to advise she received the incorrect color of shoes as she was expecting the maroon colorWe updated her that this was a Market Place Seller and the customer requested to speak with a supervisorWe explained the Market Place Seller process and advised we had reached out to the Seller for the customer to be given her refundThe customer did not want to wait for the refund she wanted it that dayAfter explanation was given the customer advised she would be contacting the Revdex.com03/22/Following the notes on the customers Overstock account it shows that the customer filed a claim with Pay Pal claiming the shows had not been received. A notice was sent to the Market Place Seller to let them know what had happened The Market Place Seller said tracking shows the order had been received by the customerThe seller advised a refund will be issued when the shoes were returned As mentioned early in this email the color of the shoes on the picture were maroon but the color showing available was only the blue03/23/The case with Pay Pal is closed03/27/The notes show that on this day after checking on the process we found that the Market Place Seller had not been back in contact with the customerThe shoes had not been returnedThe credit was issued back to the customers method of paymentCustomer has been refunded in full$ Sincerely, Overstock

To whom it may concern,
The customer ordered multiple items when they placed an order with usAs a result, a discount was issued for the taxes and duties, shipping, and insurance, for the entire orderThis discount was issued by BONGO International
The customer contacted us to return one itemThe customer was told to dispose of the one item because it was damaged and we were unable to ship out a replacement
Because the customer was issued a discount on the entire order, and did not pay full price for the Tracy Nightstand, we refunded them based upon the actual amount charged with the discountBecause the customer did not return all items, the customer is still responsible for the taxes and duties, shipping, and insurance for the remaining items in their order
The customer is attempting to replicate the order, by putting one nightstand into their shopping cart, and it is showing the amount of CADHowever, the customer is seeing the nightstand at full price, without any discounts
Because the customer's order arrived damaged, the issue was reviewed, and it was agreed that we would make an exception, and help the customer with a replacement nightstand, and to issue a discount on the nightstand
The customer did reply to our offer and advised that they had "since ordered the nightstand from a different company"
Therefore, because the customer has been refunded the full amount, based upon the discounted amount that we charged them for the one item, Overstock cannot issue any additional money for this transaction
Sincerely,
Overstock

*** * To Whom it may concern, The Second set of Chairs went to back order and were not restocked by the Distributor per the set dateThe customer was notified of the "Stock Issue." The Set of Chairs the Customer purports to be the same are in fact...from a different Distributor and
CountryThey do look quite similar and are less money than the original purchaseThe Customer may purchase the number of these Chairs needed, so they match and return the originals if they likeIf they prefer to wait for the original Chairs to come back in Stock,we will provide the same pricing for themI have left a note on Account. Sincerely, Overstock

Complaint: ***
I am rejecting this response because: a company as large as Overstock.com can surley afford to train their so called "customer service reps" to assit customers properly and not argue with the customer especially when it has been made perfectly clear they have over stepped their bounds Paying customers need to be informed that dealing with this company "After" they receive your money will not be pleasant I pay attention to customer service deparments and I would clearly rate this one below standard Surprisong for a company this size I might add I saw where previous customers ordering the same ecact itens as myself left negative feedback for the same exact reason If the company was aware the items were misrepresented they had the opportunity to rectify the problem BEFORE someone else ordered They did NOTAs their rep told me they don't write the ads and aren't redponsible for the merchandiseHe's clearly not representing the company then.
Sincerely,
Judy M***

To whom it may concern, We received photos of the damaged merchandise on Friday 2/24/The claim for damage on the shipment was not filed on the package until Monday 2/27/when the consumer had sent us the photos againWe first offered the consumer some replacement parts or a
partial refundDue to the merchandise being damaged to the point it could not be saved and also appearing to be a returned product, we had set up the return for a full refundSince the claim takes business days to complete the refund was issued back to the consumer on Wednesday 3/1/When an item arrives damaged on a ground shipment, our contract with the shipping company gives them days to pick up the package from the date the claim was filedIf they do not arrive by March 10th, the customer may dispose of the product how they see fit Sincerely , Overstock

To whom it may concern, Please convey our apologies to the *** for the delay in resolving this issueWe are currently unable to confirm why she wasn't provided with the option to provide a death certificate in order to resolve this matterWe are looking into this and working to ensure this issue doesn’t happen againWe also apologize for any misinformation or poor customer service given by any representative of Overstock. So that we may proceed in assisting ***, we would kindly ask that she fax a copy of the death certificate, to ###-###-####Please provide a cover letter and include order # ***In addition, please attention the cover letter to Melody R(Executive Relations). Once the fax has been sent, *** will need to call 1.***, and ask to speak to Melody regarding the issueShe will also need to provide order # *** when contacting us We look forward to speaking with *** and in resolving this matter with them Sincerely, Overstock

To whom it may concern, The customer placed an order on 10/23/for a Custom Fit Floor Mats for HONDA ODYSSEY ,
Full Set OEM Fit . On 10/23/2015, the warehouse reported that the order had shipped out, and provided tracking information According to our records, we are not
able to find any notes, that shows that we discussed any issues with the customer We have also reviewed the UPS tracking number that was provided to us by our warehouse and found that the tracking scans haven't updatedAs the tracking hasn't updated, an investigation will need to be initiated, and we will need further information from the customer as to whether they would like a replacement shipped out, or if they would like to proceed with a refund To initiate the investigation, the customer will need to call ###-###-####, so that we may further assist them with this and with their desired resolution for this matter. Sincerely, Overstock

To Whom it may concern; 9/15/2017-Customer placed first order #*** for the Rivolite Ultra Light Piece Expandable Luggage Set 9/26/2017-at 9:02PM-A replacement was set up under Order#*** with 2-day expedited shipping 9/27/2017-at 8:00AM- Customer called in upset
because she still does not know when her luggage set will ship out9/27/2017-8:08AM- A email was sent to the warehouse letting them know an immediate replacement order # *** was set up and could they expedite the order out ASAP 9/27/2017-9:29AM- Customer called back in and was upset because her original order has not been delivered or updated on UPS tracking. Asked to speak with a supervisor 9/27/2017-9:AM Supervisor called the warehouse and was advised the original package has been deemed lost, and they are releasing the replacement today. Agent was giving the new tracking number *** *** and told the customer should receive by Friday no later than Monday and that is the soonest he can ship the orderAdvised the customer the information; customer said she needs this before Monday and hung up the call 9/27/2017-9:42AM- Customer called into the Executive Relations line and wants to make sure she will be getting her luggage delivered to her before she leaves on a tripAgent advised she would contact the warehouse to see if it will be shipped out today 9/27/2017-9:54email was sent to warehouse asking if at all possible could we get this overnighted to the customer 9/27/2017-12:48PM-Customer called back in to see if we received a response from the warehouseShe was advised it was already sent out with 2-day shipping under tracking #*** 9/28/2017-8:39AM-Customer called in and was upset that her luggage was not going to be delivered to her today. She advised she was leaving for vacation tonightAgent advised her she would contact UPS and turn her replacement package around and issue a refund 9/28/2017-8:59AM- Customer called back in and wanted to get her Ref # for her records; agent supplied her the number 9/28/2017-9:01AM- UPS was called, asked to return to intercept it and return to sender 9/28/2017-9:AM-Customer was issued a full refund for her Rivolite Ultra Light Piece Expandable Luggage Set in the amount of $ 9/28/2017-9:10AM-Customer chatted in with another agent and stated she was told by another agent in customer relations that she would receive her luggage todayWhich was incorrect information since tracking was set with 2-day shipping 9/28/2017-10:20AM-Email was sent to customer letting her know refund was issued for full amount 9/28/2017-11:43AM-Customer called in and let agent know she didn’t get refunded for the warrantyCustomer was then issued a full refund for the warranty in the amount of $ As of 09/28/the customer has been refunded in full Sincerely, Overstock

Complaint: ***
I am rejecting this response because:They are not dealing fairly
Sincerely,
*** ***

To whom it may concern, The customer's order was placed on 03/13/for the Portland Live Edge Honey Finish Dining TableThe item details show that the "this item is made to orderShipping typically occurs within 1-weeks; however, please not that some orders may take up to 4-weeks."
The estimated shipping timeframe for this item also shows the item can take 5-weeks to be deliveredBased upon the information on our website, this item can take 1-weeks to ship out, and 5-weeks for deliveryConsequently, on 03/14/2016, the customer received an email stating that the item is considered an oversized item, and that it could take 1-business days to ship out and once the item ships, it can take an additional 1-weeks to be delivered.On 04/16/2016, the customer contacted us and requested to know why it was taking so longOverstock replied and apologized for any misunderstanding and explained that this item is shipped by a freight carrier and takes 4-weeks to deliverBecause the order was still processing, the issue was forwarded to a specialized representative to check on the shipping status of the order On 04/19/2016, the customer contacted us and we explained that the item is made to order, and shipping typically occurs within 1-weeks and may take 4-weeksThe customer decided they wanted to cancel the order and for a refund to be issuedThe customer spoke to a supervisor after the Customer Service representative explained that they wouldn't be able to cancel the order or issue a refund.The supervisor contacted the warehouse and requested to cancel the orderThe warehouse confirmed that they could cancel the orderTherefore, the customer's order was canceled on 04/19/2016, and the refund was issued in the amount of $***If the customer doesn't see the refund, they may need to contact Visa to verify the credit posting timeframes.*** Please note, that the information listed on our website is the definitive source that is used to determine the shipping and delivery timeframes. However, we understand the confusion was caused by an email sent by Overstock, and would like to convey our apologies to the customer for the email they received that provided the incorrect shipping and delivery timeframesIf the customer has any additional concerns or questions regarding the status of their refund, we would ask that they give us a call at ###-###-####, and we will further assist them.Sincerely, Overstock

To Whom It May Concern 4/Pay support put through payment of $for both warranties. The amount should have been for $as one warranty had been credited previously. This stopped the credit from completing.4/Issue with the credit was addressed with Pay Support and new credit of $sent. The customer should see this posted to their account in 3-business days based on their financial institutes posting time frame. Sincerely OverstockTell us why here

To whom it may concern, The customer placed an order on 06/18/for the Dell Latitude ECore I7-Quad 2nd Gen 2720Qm 8GB 240GB SSD DVDRW 15.6-inch W7PHDMI Cam (Refurbished) and the Year Laptop Service Plan with Accidental Damage Protection for Dell Latitude ECore
I7-Quad 2nd Gen 2720Qm 8GB 240GB SSD DVDRW 15.6-inch W7PHDMI Cam (Refurbished)A screenshot of the customer's order details has been attached for review and the customer can locate this information when they log into their account and select order details for order # ***.As the customer ordered a GB computer, the customer was sent a GB computer, and received the computer on 06/22/2015.On 06/23/2015, the customer contacted us via email to advise that they were returning the computer because they ordered a "GB" and received the "GB drive"The customer initiated the return using our online return service prior to contacting us.On 06/23/2015, we responded to the customer via email, and provided return instructions and explained the return cost would be $We also issued the customer a full refund for the Year Laptop Service Plan with Accidental Damage Protection.On 06/23/2015, the customer contacted us via email and advised that they already had a label and didn't need a new return labelOn 06/24/2015, our Customer Service Department replied to the customer's email stating: "I didn't realize that you had already had a label." and "I was just trying to provide the return instructions regarding your return."On 06/30/2015, the customer was refunded for the Dell Latitude ECore I7-Quad 2nd Gen 2720Qm 8GB 240GB SSD DVDRW 15.6-inch W7PHDMI Cam (Refurbished), and the $return fees were deducted from the customer's refund.On 06/30/2015, the customer contacted us disputing the return feesWe replied and explained to the customer that our records show that a GB laptop was ordered; therefore, that is what was sentWe explained that they didn't order a GB for this order and because the return wasn't a result of our error, they would be responsible for the return fees.After reviewing the details of the order, we have found that based upon the order details and the return information, the customer is responsible for the return fees.Sincerely, Overstock