Overstock.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern, The customer placed their order on 09/10/for the LG Reconditioned In1080p 120Hz 3D Smart LED TV W/WIFI-60LB7100(Comes W/ Pairs 3D Glasses) and the LG LHB755W 5.1-channel 1200W Bluetooth Miracast Wireless Multi-room Home Theater System.The Home Theater
System was delivered on 09/17/2015, via UPS tracking # ***.The LED TV was shipped out with a freight carrierThe customer contacted us on 09/22/to report that the freight carrier was unable to deliver during an acceptable timeframeTherefore, the item would be returnedThe customer service representative offered to see if there was anything they could do to assist the customer with having the item delivered at an acceptable time and dayThe representative contacted the freight carrier and they were advised that a time definite fee would apply in the amount of $We informed the customer of the fee and offered to split the cost with themThe customer declined the offer and requested that the carrier leave the item without a signatureTherefore, we contacted the freight carrier again to see if they would deliver the customer's order without a signatureThe freight carrier advised that they wouldn't be able to deliver the item without a signatureAs we were unable to make arrangements for the LED TV to be delivered for a time and day that would work for the customer, the item was returned, and the customer was refunded $1000; which was the price paid for the LED TVThe customer hasn't been charged any return or restocking fees.We also see that the customer has returned the Home Theater System that was purchasedThe Home Theater System is in transit back to our warehouseThe customer will be refunded $to their Overstock store credit card account and $to their Club O Rewards Bank once we have received the Home Theater System back to our warehouse.If the customer has any questions or concerns with their refund, we would suggest that they contact us, at ###-###-####.Sincerely, Overstock

Hello, On 9/08/the customer ordered the DHP Aria White Futon, which was delivered on 9/11/The customer did not contact us prior to this complaint to let us know of the issue so that we could rectify the situationAny time there is an error with our product information, we will make the
necessary corrections needed and we will work with the customer regarding the product receivedIn checking with our supplier warehouse, we found that the feet on this particular futon to be plastic but made to look like woodAlthough this item is currently out of stock, the information on the website has been correctedWe do not carry this particular futon with wooden legsThe customer has been issued a partial refund, in the amount of $**, back to their original form of payment to keep the product as received. If the customer is unhappy with the futon, they may contact our customer care department at ###-###-#### to initiate a return for a refundSincerely, Overstock.com

To Whom it may Concern, Customer purchased the Serta Extravagant Plush Pillowtop Queen-size Mattress Set with Elite Pivot Adjustable Foundation (ITEM# ***) on 11/05/All products are displayed with stock photography, not all products seen in the image will be includedThe Serta Extravagant Plush Pillowtop Queen-size Mattress Set with Elite Pivot Adjustable Foundation is advertised as a mattress foundation set ITEM# 17268210, the product description indicates a Mattress and adjustable Foundation are includedUnder “Features” on the product page, the size and other specs are listed, here Overstock states, “Includes mattress and adjustable foundation”No additional pieces are mentioned or includedNot at any given time did Overstock state or advertise that a Bed Frame would be includedImages for all items listed on our site are supplied by our warehouse to demonstrate the item visuallyWe will as well provide a written descriptionImages provided are from stock photography and will generally show the item as if in real use, however, this does not mean all items shown will be included; customers must purchase accessories separate including bed frames. Customer has been contacted via email on 11/25/We are unable to honor request for credit. If customer is unsatisfied with purchase Overstocks offers a day return windowPlease note that return shipping fees will apply and be deducted from the total refund In closing I reiterate that the product details on the product page state “Includes mattress and adjustable foundation.” Sincerely, Overstock

Complaint: ***
I am rejecting this response because: Customer Service had taken care of issue and has provided me a courtesy credit for the orde beif late.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Yes I did get $but they only gave me the credit because you business bureau had stepped in the middle of it and the lady who gave me $230,she said it out of her own mouth, that there was nothing wrong with the ringI just don't have time to keep trying to get the ring then send it back have them look at it then they send it back to me ,so I just agreed with the $230, but I wish they would have gave me a little more than 230$ thank you for your help and considerationYou can close this case.Sincerely,
*** ***

*** * To Whom it may concern, The Second set of Chairs went to back order and were not restocked by the Distributor per the set dateThe customer was notified of the "Stock Issue." The Set of Chairs the Customer purports to be the same are in fact...from a different Distributor and
CountryThey do look quite similar and are less money than the original purchaseThe Customer may purchase the number of these Chairs needed, so they match and return the originals if they likeIf they prefer to wait for the original Chairs to come back in Stock,we will provide the same pricing for themI have left a note on Account. Sincerely, Overstock

To whom it may concern, The customer placed an order on 02/18/for the $Overstock.com Electronic Gift Card. On 02/19/2016, our Loss Prevention Department contacted the customer due to some concerns with the orderAfter they spoke with the customer, the order was released for
processing. On 02/20/216, we spoke to the customer regarding the status of their gift cardThe customer was informed that the gift card should be available on 02/20/2016. According to our records, the $Overstock gift card was delivered to the customer, and used on 02/20/The customer used the $gift card to purchase the Cleo Natural Linen ChaiseWe have attached a screenshot of the customer's order that shows that they used a credit card and a gift card on the orderThe order was shipped out on 02/22/via UPS tracking number *** and is scheduled to be delivered on 02/26/2016. If the customer has any additional questions or concerns, we would ask that they contact Overstock, at ###-###-####. Sincerely, Overstock

To Whom It May Concern: 03/12/The customer purchased the order on 03/12/and as the customer has stated the web site is showing a picture of the shoe in the color maroonDirectly below the quantity drop down there is “Size” where you can choose the size you would like and below
that there is “Color” and it is showing the only color available as “Blue”Right below the name of the item “Women's Fierce Quilted” it says by Puma and below that it states that the item is Sold and Shipped by Tempt Brands Incand below that it states An Overstock Marketplace SellerIf you click on either of the highlighted in blue sentences you will see: Customer Service For customer service inquiries or to initiate a return, please contact Tempt Brands, Inc at [email protected] is also a phone number listed and the return policyYou will also see: Customer service inquiries, returns, or questions about an Overstock Marketplace seller's item(s) should be directed to the Marketplace Seller and not Overstock.com03/16/The shoes were delivered on 03/16/and the customer contacted us on the same day to advise she received the incorrect color of shoes as she was expecting the maroon colorWe updated her that this was a Market Place Seller and the customer requested to speak with a supervisorWe explained the Market Place Seller process and advised we had reached out to the Seller for the customer to be given her refundThe customer did not want to wait for the refund she wanted it that dayAfter explanation was given the customer advised she would be contacting the Revdex.com03/22/Following the notes on the customers Overstock account it shows that the customer filed a claim with Pay Pal claiming the shows had not been received. A notice was sent to the Market Place Seller to let them know what had happened The Market Place Seller said tracking shows the order had been received by the customerThe seller advised a refund will be issued when the shoes were returned As mentioned early in this email the color of the shoes on the picture were maroon but the color showing available was only the blue03/23/The case with Pay Pal is closed03/27/The notes show that on this day after checking on the process we found that the Market Place Seller had not been back in contact with the customerThe shoes had not been returnedThe credit was issued back to the customers method of paymentCustomer has been refunded in full$ Sincerely, Overstock

To whom it may concern,
The customer ordered multiple items when they placed an order with usAs a result, a discount was issued for the taxes and duties, shipping, and insurance, for the entire orderThis discount was issued by BONGO International
The customer contacted us to return one itemThe customer was told to dispose of the one item because it was damaged and we were unable to ship out a replacement
Because the customer was issued a discount on the entire order, and did not pay full price for the Tracy Nightstand, we refunded them based upon the actual amount charged with the discountBecause the customer did not return all items, the customer is still responsible for the taxes and duties, shipping, and insurance for the remaining items in their order
The customer is attempting to replicate the order, by putting one nightstand into their shopping cart, and it is showing the amount of CADHowever, the customer is seeing the nightstand at full price, without any discounts
Because the customer's order arrived damaged, the issue was reviewed, and it was agreed that we would make an exception, and help the customer with a replacement nightstand, and to issue a discount on the nightstand
The customer did reply to our offer and advised that they had "since ordered the nightstand from a different company"
Therefore, because the customer has been refunded the full amount, based upon the discounted amount that we charged them for the one item, Overstock cannot issue any additional money for this transaction
Sincerely,
Overstock

Complaint: ***
I am rejecting this response because: a company as large as Overstock.com can surley afford to train their so called "customer service reps" to assit customers properly and not argue with the customer especially when it has been made perfectly clear they have over stepped their bounds Paying customers need to be informed that dealing with this company "After" they receive your money will not be pleasant I pay attention to customer service deparments and I would clearly rate this one below standard Surprisong for a company this size I might add I saw where previous customers ordering the same ecact itens as myself left negative feedback for the same exact reason If the company was aware the items were misrepresented they had the opportunity to rectify the problem BEFORE someone else ordered They did NOTAs their rep told me they don't write the ads and aren't redponsible for the merchandiseHe's clearly not representing the company then.
Sincerely,
Judy M***

To Whom It May Concern, 12/Customer placed her order at 3:03PM and contacted Overstock at 7:PM to cancel the order. At this time the order had already been accepted by the warehouse. The chat agent said they would send a message to the warehouse to try to stop the shipment and
we would contact her back within 1-business days. The agent set up a cancellation request at 7:PM 12/Customer had also sent a message at 7:PM asking the order to be canceled. A different agent responded and set up a cancellation request at that time also. Customer was sent an email explaining that we were working to have the order canceled through the warehouse but it was too late to be canceled by the agent. It was not a guarantee we could cancel it and if it did ship it could be returned. 12/The warehouse informed us that they were able to stop the ring from shipping. With the warehouse confirmation that the ring would not ship we canceled the order. The customer was called and an email sent letting them know we were able to cancel the order and that the Pre-Authorization hold for the order normally takes 3-business days to drop off. Sincerely,Overstock.Tell us why here

To whom it may concern, The customer placed an order on 10/23/for a Custom Fit Floor Mats for HONDA ODYSSEY ,
Full Set OEM Fit . On 10/23/2015, the warehouse reported that the order had shipped out, and provided tracking information According to our records, we are not
able to find any notes, that shows that we discussed any issues with the customer We have also reviewed the UPS tracking number that was provided to us by our warehouse and found that the tracking scans haven't updatedAs the tracking hasn't updated, an investigation will need to be initiated, and we will need further information from the customer as to whether they would like a replacement shipped out, or if they would like to proceed with a refund To initiate the investigation, the customer will need to call ###-###-####, so that we may further assist them with this and with their desired resolution for this matter. Sincerely, Overstock

To whom it may concern, The customer's order was placed on 03/13/for the Portland Live Edge Honey Finish Dining TableThe item details show that the "this item is made to orderShipping typically occurs within 1-weeks; however, please not that some orders may take up to 4-weeks."
The estimated shipping timeframe for this item also shows the item can take 5-weeks to be deliveredBased upon the information on our website, this item can take 1-weeks to ship out, and 5-weeks for deliveryConsequently, on 03/14/2016, the customer received an email stating that the item is considered an oversized item, and that it could take 1-business days to ship out and once the item ships, it can take an additional 1-weeks to be delivered.On 04/16/2016, the customer contacted us and requested to know why it was taking so longOverstock replied and apologized for any misunderstanding and explained that this item is shipped by a freight carrier and takes 4-weeks to deliverBecause the order was still processing, the issue was forwarded to a specialized representative to check on the shipping status of the order On 04/19/2016, the customer contacted us and we explained that the item is made to order, and shipping typically occurs within 1-weeks and may take 4-weeksThe customer decided they wanted to cancel the order and for a refund to be issuedThe customer spoke to a supervisor after the Customer Service representative explained that they wouldn't be able to cancel the order or issue a refund.The supervisor contacted the warehouse and requested to cancel the orderThe warehouse confirmed that they could cancel the orderTherefore, the customer's order was canceled on 04/19/2016, and the refund was issued in the amount of $***If the customer doesn't see the refund, they may need to contact Visa to verify the credit posting timeframes.*** Please note, that the information listed on our website is the definitive source that is used to determine the shipping and delivery timeframes. However, we understand the confusion was caused by an email sent by Overstock, and would like to convey our apologies to the customer for the email they received that provided the incorrect shipping and delivery timeframesIf the customer has any additional concerns or questions regarding the status of their refund, we would ask that they give us a call at ###-###-####, and we will further assist them.Sincerely, Overstock

To Whom it may concern; 9/15/2017-Customer placed first order #*** for the Rivolite Ultra Light Piece Expandable Luggage Set 9/26/2017-at 9:02PM-A replacement was set up under Order#*** with 2-day expedited shipping 9/27/2017-at 8:00AM- Customer called in upset
because she still does not know when her luggage set will ship out9/27/2017-8:08AM- A email was sent to the warehouse letting them know an immediate replacement order # *** was set up and could they expedite the order out ASAP 9/27/2017-9:29AM- Customer called back in and was upset because her original order has not been delivered or updated on UPS tracking. Asked to speak with a supervisor 9/27/2017-9:AM Supervisor called the warehouse and was advised the original package has been deemed lost, and they are releasing the replacement today. Agent was giving the new tracking number *** *** and told the customer should receive by Friday no later than Monday and that is the soonest he can ship the orderAdvised the customer the information; customer said she needs this before Monday and hung up the call 9/27/2017-9:42AM- Customer called into the Executive Relations line and wants to make sure she will be getting her luggage delivered to her before she leaves on a tripAgent advised she would contact the warehouse to see if it will be shipped out today 9/27/2017-9:54email was sent to warehouse asking if at all possible could we get this overnighted to the customer 9/27/2017-12:48PM-Customer called back in to see if we received a response from the warehouseShe was advised it was already sent out with 2-day shipping under tracking #*** 9/28/2017-8:39AM-Customer called in and was upset that her luggage was not going to be delivered to her today. She advised she was leaving for vacation tonightAgent advised her she would contact UPS and turn her replacement package around and issue a refund 9/28/2017-8:59AM- Customer called back in and wanted to get her Ref # for her records; agent supplied her the number 9/28/2017-9:01AM- UPS was called, asked to return to intercept it and return to sender 9/28/2017-9:AM-Customer was issued a full refund for her Rivolite Ultra Light Piece Expandable Luggage Set in the amount of $ 9/28/2017-9:10AM-Customer chatted in with another agent and stated she was told by another agent in customer relations that she would receive her luggage todayWhich was incorrect information since tracking was set with 2-day shipping 9/28/2017-10:20AM-Email was sent to customer letting her know refund was issued for full amount 9/28/2017-11:43AM-Customer called in and let agent know she didn’t get refunded for the warrantyCustomer was then issued a full refund for the warranty in the amount of $ As of 09/28/the customer has been refunded in full Sincerely, Overstock

To Whom It May Concern 4/Pay support put through payment of $for both warranties. The amount should have been for $as one warranty had been credited previously. This stopped the credit from completing.4/Issue with the credit was addressed with Pay Support and new credit of $sent. The customer should see this posted to their account in 3-business days based on their financial institutes posting time frame. Sincerely OverstockTell us why here

Complaint: ***
I am rejecting this response because:They are not dealing fairly
Sincerely,
*** ***

To whom it may concern, We received photos of the damaged merchandise on Friday 2/24/The claim for damage on the shipment was not filed on the package until Monday 2/27/when the consumer had sent us the photos againWe first offered the consumer some replacement parts or a
partial refundDue to the merchandise being damaged to the point it could not be saved and also appearing to be a returned product, we had set up the return for a full refundSince the claim takes business days to complete the refund was issued back to the consumer on Wednesday 3/1/When an item arrives damaged on a ground shipment, our contract with the shipping company gives them days to pick up the package from the date the claim was filedIf they do not arrive by March 10th, the customer may dispose of the product how they see fit Sincerely , Overstock

To whom it may concern, Please convey our apologies to the *** for the delay in resolving this issueWe are currently unable to confirm why she wasn't provided with the option to provide a death certificate in order to resolve this matterWe are looking into this and working to ensure this issue doesn’t happen againWe also apologize for any misinformation or poor customer service given by any representative of Overstock. So that we may proceed in assisting ***, we would kindly ask that she fax a copy of the death certificate, to ###-###-####Please provide a cover letter and include order # ***In addition, please attention the cover letter to Melody R(Executive Relations). Once the fax has been sent, *** will need to call 1.***, and ask to speak to Melody regarding the issueShe will also need to provide order # *** when contacting us We look forward to speaking with *** and in resolving this matter with them Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***