August 2016. As usual I called Ashton for the annual boiler check. From the initial call (Allan) and the boiler service provided by Dave M it was the usual professional,courteous and on time experience.
When carrying out the annual check of the house plumbing system Dave found the valves on the laundry hook up were leaking, he also suggested installing an in house shut off valve to an exterior hose bib. He gave me an estimate for both.
I called the following week to have both these jobs done. The woman who took the call (Laura)? knew from their computer file exactly what was required and set up an appointment, again Dave M was the technician. Once again,on time,professional and courteous. Dave takes the time to answer questions and to explain options.
No hesitation in recommending this company.
Ashton's technician, Dave [redacted], identified and fixed the problem and detailed three options to prevent the problem from occurring again. He was extremely helpful, professional and courteous.
Tim was 2 hours early which we were so thankful for as we had been without heat for three days. He problem solved the issue with our furnace and had the part ordered quickly. Unfortunately Lennox was not quick to respond so Tim went to their warehouse to get what he needed. He returned to complete the job professionally. We were very happy to have had Tim repair the furnace. We don't think this furnace issue could have been handled any more efficiently. We are looking forward to a warm winter without any more calls for service. Thank you, Tim...and the Ashton Service group
Positive review of service call to review previous work done. Very professional service, kind, informative and timely. Very impressed with overall experience.
I wanted to give an "A+" rating to my technician Dave M for his service today. I signed up for the annual program because of his knowledge and professionalism. Start to finish everything was explained and done efficiently.
Excellent service from Dave M. Personable, efficient and knowledgable. Helped solve little problems, took time to answer my questions, gave great suggestions and fixed the issue he came to fix. All done within the time and quote given. Very happy with the service.
I have recently had my furnace serviced and a complete plumbing inspection by Dave M. Thank you Dave for fixing the bathtub faucet which has been giving me grief for sometime. Dave also replaced the laundry hoses which where showing signs of wear with better quality hoses. He explained about any problems that could arise in the future and was very helpful. I would not hesitate to call this company. They are a pleasure to deal with and very efficient.
Both Mehdi and Jon did some remedial work on our new a/c system. Both excellent reps for their Company who have dealt diligently with several problems that have arisen since initial installation.
Yet again, Tim [redacted] has proved himself a star in our book. It seems as if Tim has looked after us for the longest time; it must be ten years, at least. Every time, his investigations, advice and high quality work make us thankful that we contacted Ashton all that time ago. This time, having discovered a leak in our Laundry Room, Tim found the cause of the leak, pointed out the need for a repair to the water-heater, did the necessary research, and presented us with options for a solution. Having made the decision to re-new the heater, Tim came back the next week, and installed the apparatus, with the complete professionalism that we have come to expect from him, and from Ashton. We are more than grateful to Tim, and would recommend him, the excellent quality of his work, the professionalism of his service, and would happily say the same about our experience of the Ashton Service Group.
I started using Ashton 5 years ago. Their service has been so good that I got a membership with them. My most recently experience was with Dave M. from their team. I was extremely satisfied with the knowledge and quality of work. And above all the customer service! It couldn't get any better if it were my own brother. Excellent work Dave and Aston. Thanks. 10 stars. Cheers!
Dealing with this company through their receptionist, sales representative and service guys was a pleasant experience. They were prompt and punctual. The service people who completed the job were knowledgeable and efficient. Not only did they explain the operation of the newly installed furnace but also answered every question we asked. Thanks to Erik and John for a job well done! We will recommend your company to our family and friends for sure.
Angela L
Wes O. was prompt, professional, and very knowledgeable. While diagnosing the problem with my furnace, Wes answered all my questions and also gave me some tips on maintenance. Wes had to come back to repair my furnace since parts weren't available on the weekend, but he would call and keep me abreast of things. Considering this all happened during the coldest time of the year and the company was slammed with calls, I felt Wes went above and beyond my expectations, and would not hesitate in calling them in the future.
August 2016. As usual I called Ashton for the annual boiler check. From the initial call (Allan) and the boiler service provided by Dave M it was the usual professional,courteous and on time experience.
When carrying out the annual check of the house plumbing system Dave found the valves on the laundry hook up were leaking, he also suggested installing an in house shut off valve to an exterior hose bib. He gave me an estimate for both.
I called the following week to have both these jobs done. The woman who took the call (Laura)? knew from their computer file exactly what was required and set up an appointment, again Dave M was the technician. Once again,on time,professional and courteous. Dave takes the time to answer questions and to explain options.
No hesitation in recommending this company.
Tim was amazing as always.
Ashton's technician, Dave [redacted], identified and fixed the problem and detailed three options to prevent the problem from occurring again. He was extremely helpful, professional and courteous.
Tim was 2 hours early which we were so thankful for as we had been without heat for three days. He problem solved the issue with our furnace and had the part ordered quickly. Unfortunately Lennox was not quick to respond so Tim went to their warehouse to get what he needed. He returned to complete the job professionally. We were very happy to have had Tim repair the furnace. We don't think this furnace issue could have been handled any more efficiently. We are looking forward to a warm winter without any more calls for service. Thank you, Tim...and the Ashton Service group
Alonzo was courteous and friendly. He did a good job. He explains things with patience.
This is an excellent company to deal with. They do a thorough job and are very reliable.
Positive review of service call to review previous work done. Very professional service, kind, informative and timely. Very impressed with overall experience.
I wanted to give an "A+" rating to my technician Dave M for his service today. I signed up for the annual program because of his knowledge and professionalism. Start to finish everything was explained and done efficiently.
Excellent service from Dave M. Personable, efficient and knowledgable. Helped solve little problems, took time to answer my questions, gave great suggestions and fixed the issue he came to fix. All done within the time and quote given. Very happy with the service.
THEY WERE PROMPT AND QUICK, CLEAN AND TIDIE. COURTIOUS AND HELPFUL.
I have recently had my furnace serviced and a complete plumbing inspection by Dave M. Thank you Dave for fixing the bathtub faucet which has been giving me grief for sometime. Dave also replaced the laundry hoses which where showing signs of wear with better quality hoses. He explained about any problems that could arise in the future and was very helpful. I would not hesitate to call this company. They are a pleasure to deal with and very efficient.
Excellent service 5 stars!
Both Mehdi and Jon did some remedial work on our new a/c system. Both excellent reps for their Company who have dealt diligently with several problems that have arisen since initial installation.
Yet again, Tim [redacted] has proved himself a star in our book. It seems as if Tim has looked after us for the longest time; it must be ten years, at least. Every time, his investigations, advice and high quality work make us thankful that we contacted Ashton all that time ago. This time, having discovered a leak in our Laundry Room, Tim found the cause of the leak, pointed out the need for a repair to the water-heater, did the necessary research, and presented us with options for a solution. Having made the decision to re-new the heater, Tim came back the next week, and installed the apparatus, with the complete professionalism that we have come to expect from him, and from Ashton. We are more than grateful to Tim, and would recommend him, the excellent quality of his work, the professionalism of his service, and would happily say the same about our experience of the Ashton Service Group.
I started using Ashton 5 years ago. Their service has been so good that I got a membership with them. My most recently experience was with Dave M. from their team. I was extremely satisfied with the knowledge and quality of work. And above all the customer service! It couldn't get any better if it were my own brother. Excellent work Dave and Aston. Thanks. 10 stars. Cheers!
Dealing with this company through their receptionist, sales representative and service guys was a pleasant experience. They were prompt and punctual. The service people who completed the job were knowledgeable and efficient. Not only did they explain the operation of the newly installed furnace but also answered every question we asked. Thanks to Erik and John for a job well done! We will recommend your company to our family and friends for sure.
Angela L
Wes O. was prompt, professional, and very knowledgeable. While diagnosing the problem with my furnace, Wes answered all my questions and also gave me some tips on maintenance. Wes had to come back to repair my furnace since parts weren't available on the weekend, but he would call and keep me abreast of things. Considering this all happened during the coldest time of the year and the company was slammed with calls, I felt Wes went above and beyond my expectations, and would not hesitate in calling them in the future.