Own A Car

The vehicle was sold with 41,on 4/17/ miles and now has 70,miles (per customer)Fuel injectors and A/C service requires regular scheduled maintenance, similar to any other vehicle in the marketThe customer has driven the vehicle 30,miles in the past year, which is more than double the average California standard The vehicle was also sold with The Original Factory warranty from GM being valid ( year 100,miles transferable to new owner)

[redacted] Nissan Altima [redacted]

The date of the recall was processed by DMV We would not have been able to transfer the vehicle into your name if there was an outstanding recall at the time, there would have been a stop on your registration(Please call DMV on this)Also, we are not the manufacturer, we were unaware of any recall on this vehicle, this from the Honda manufacturerWe sell used vehicles

Initial Business Response / [redacted] (1000, 8, 2015/10/06) */ vehicle does have clean titleautocheck shows announced frame from seller at auction which was disclosed no guarantee about accidents or reliability was given sold as is autocheck picks up all announcements at auction that we need to disclose vs carfax sometimes misses customer may trade in but no down payment was given at time of sale making a trade most difficult feel free to call lance rice XXX XXX-XXXX

Initial Business Response / [redacted] (1000, 9, 2015/09/18) */ at this time we are in process of suing [redacted] for monies owed to own a car of fresno on a different matter but nether the less monies owed due to money not owed to a financial institution for refund we have seeked legal council and we believe we have the right to hold [redacted] will get a letter of deficiency on the matter and we will allow her her day in courtshe should be receiving soon a letter and she may take appropriate action Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with them at all, and the fact that they took so long to respond to this complaint shows how they do not care about their customers or reputation, But I have filed a small claim case and will be in court with own a carSo at this point that will be the only way to resolve the issue

[redacted] purchased a 2011 Kia Optima on 03/03/16. Prior to the vehicle being listed for sale, a complete reconditioning was done on the vehicle. Brand new brake pads and brake rotors were installed all around the vehicle, meaning new breaks and rotors on all 4 wheels were brand new. Recon also... included new tires for the vehicle. [redacted] brought the car to us roughly one week after the sale to have the breaks inspected. The vehicle was taken into our position to have the breaks inspected by a shop called "A Plus Automotive Repair". A Plus Automotive Repair inspected the breaks and reported that the rotors had been warped due to abusive driving. Regardless of the cause, Own A Car repaired the breaks free or charge and released the vehicle back to [redacted] . Roughly 2 weeks later after 6:00 PM [redacted] showed up furious at the car lot because the plastic valance had fell off her car, Own A Car offered to get the part reattached on the vehicle the next day because the mechanic shop had closed at 4:00 PM. [redacted] refused to wait till the next day, although we clearly explained to her that we did not have the correct tools, staff, and equipment at the dealership to reinstall the part. [redacted] left the dealership in an uncivilized matter, cursing and yelling out foul language at all the employees. It was later discovered that [redacted] is not the sole driver of the vehicle, she lends the car out to her family members. It is suspected that the vehicle is being driven hard and in an abusive manner those [redacted] loans the car to. Despite all the above, Own A Car is currently paying of the vehicle's repairs. A door actuator is on order and will be delivered and installed on 6/14/16. Own A Car has agreed to pay 75% of the repair costs. Own A Car does not sell lemon vehicles, the term "lemon" only applies to brand new vehicles not used.

Initial Business Response / [redacted] (1000, 7, 2015/07/07) */ Vehicle was determined that it was not a pro-4x. Model was sold as an x, it never was promised to be sold as an s mode. A navigation system and a backup camera was promised to customer. No sell price on internet was found by customer on day of... sale. The dealer promised to switch to an s model if that is what the customer wanted. Customer declined. Own A Car Fresno decided to unwind vehicle and give money back to customer. It has all been taken care of. Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Full refund was given and vehicle was returned to Own a Car Fresno. All contracts were ended

*** *** purchased a Ford Fwith 99,miles from Own A Car on the 19th of November, A Vehicle was traded in at the time of sale which was a Ford FAt the time of sale *** was advised to purchase an extended service contract which would cover the vehicle mechanically, however *** refused to purchase an extended service contract*** was also offered a contact cancelation option which was refusedUsed vehicles are sold in the state of CaliforniaJust like any other customer of Own A Car, *** was given the opportunity to have the vehicle inspected by his own mechanic before the sale*** chose to not have the vehicle inspected before the sale and decided to purchase the vehicle on 11/19/
We have not been directly contacted by *** about the issues he is having with the vehicleAlthough the vehicle was sold as-is, In many cases Own A Car will repair purchased vehicles at Own A Car's costHowever in this case, *** never attempted to contact the managers at Own A Car to seek helpOwn A Car cannot be held responsible for vehicles sold over months ago without an extended service contractOwn A Car offers all its customers access to repair shops at a discounted price, regardless whether a warranty/ service contract was purchased or refusedOwn A Car also loans out vehicles to its customers if overnight repairs are needed on the vehicle purchasedAgain the managers at Own A Car have not been contacted by *** for them to intervene and help him in his situation

*** *** purchased a *** Nissan Altima from Own A Car on
06/20/The miles on the vehicle are actual miles, the vehicle is not a TMU (true miles unknown)The title of the vehicle shows actual and true milesTD is the lean holder of the vehicle, Own A Car would not be able to get financing for the vehicle if it did not have correct miles showing on the odometer DMV would not allow us to register the vehicle to the customer if the miles were not true on the vehicle, however that was not the case and all transactions were legal and successful

I am rejecting this response because:My car was recalled on 06/29/the date I bought my car was 07/15/17. Please refer to yourself to the attachment. Yes you're correct to get the recall fixed it's free. WHATS NOT FREE IS MY LIFE. I could've died to the fact of my car catching on fire without having a single clue that my vehicle had a recall that should've been stated to me at the time of the purchase and should've been fixed. Plus it takes time out of my day to even take my car to the Honda DealershipThat should've been done before I even bought my car. That car had a recall two weeks prior to me even purchasing itMaybe you're not the DMV but you know the DMV rules, which I did take the advice and go speak to them which led me to me typing this complaint

We charged the customer $388.00 which are estimated fees.  Registration came to $300. We sent a check to the customer for the overcharged amount of $88.00The expiration date of the vehicle we have no control over.  These fees were paid to DMV not to the dealership.  We do not make the...

DMV rules, we stated to the customer to contact DMV if she had any questions.As for the recall, there was no recall at the time we registered the vehicle, or we would not have been able to register it in the customer's name.  There is no way of knowing there would be a recall coming up, as, once again, we are not DMV.Recalls are also free of charge, and a DMV requirement.

The vehicle was sold with 41,000 on 4/17/ 2016  miles and now has 70,000 miles (per customer). Fuel injectors and A/C service requires regular scheduled maintenance, similar to any other vehicle in the market. The customer has driven the vehicle 30,000 miles in the past year, which is more than...

double the average California standard.  The vehicle was also sold with The Original Factory warranty from GM being valid ( 5 year 100,000 miles transferable to new owner).

Please provide year,make ,model ,last 6 digits of vin number and location where you purchased your vehicle from the information  you provided is not enough to pull up account Thank you.

[redacted] Nissan Altima [redacted]

Initial Business Response /* (1000, 7, 2015/07/07) */
Vehicle was determined that it was not a pro-4x. Model was sold as an x, it never was promised to be sold as an s mode. A navigation system and a backup camera was promised to customer. No sell price on internet was found by customer on day of...

sale. The dealer promised to switch to an s model if that is what the customer wanted. Customer declined. Own A Car Fresno decided to unwind vehicle and give money back to customer. It has all been taken care of.
Initial Consumer Rebuttal /* (2000, 9, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund was given and vehicle was returned to Own a Car Fresno. All contracts were ended

Initial Business Response /* (1000, 5, 2016/02/28) */
Contact Name and Title: [redacted]/GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@GMAIL.COM
Looked up customer name and vehicle information ,We have no record of this customer ever buying or visiting our dealership, She must have...

purchased it from another dealership, Please verify on your contract the address where you purchased vehicle from.
Initial Consumer Rebuttal /* (3000, 17, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement is false. Who said we were to busy to bring the car in? It's the transmission you can't even drive it for one. For two tjey are trying to get out of fixing it. They know they sold us a lemon. Like ive stated before the general manager said they only had the car there 8 fays before we got it, all the guys do is sell the cars they font know. He also said it would be better if it was totaled so it can be paid off. Its really funny how nice [redacted] & [redacted] were getting us in the car but as soon as trouble came they switched up. They did not keep their word. Not to mention [redacted] told me a story about someone who only had a car for 2 months from them that broke down. They are selling hard working people lemons and its not right. They need to own up to their word and fix the car. Me and my husband dont have money to give people for free. We have a child to raise. I had explained to [redacted] the situation already before we got the car, because I was already paying a car note on a car that wasn't working, and I didnt want any problems. I asked if the engine was ik, he assured everything was goid. I let him know I didnt wanna be put in that predicament again. Guess what happens, same exact thing. Bottom line the car needs to be fixed at their expense.
Final Business Response /* (4000, 24, 2016/05/31) */
We did speak with [redacted], we both came to an agreement. The vehicle is in the shop, Own A Car agreed to pay 50% of the repairs, and [redacted] agreed to pay 50% as well.

Initial Business Response /* (1000, 8, 2015/10/06) */
vehicle does have clean title. autocheck shows announced frame from seller at auction which was disclosed.
no guarantee about accidents or reliability was given.
sold as is.
autocheck picks up all announcements at auction that we need to...

disclose vs carfax sometimes misses.
customer may trade in but no down payment was given at time of sale making a trade most difficult.
feel free to call lance rice XXX XXX-XXXX

The date of the recall was processed by DMV.  We would not have been able to transfer the vehicle into your name if there was an outstanding recall at the time, there would have been a stop on your registration. (Please call DMV on this)Also, we are not the manufacturer, we were unaware of any recall on this vehicle, this from the Honda manufacturer. We sell used vehicles.

[redacted] purchased a 2011 Kia Optima on 03/03/16. Prior to the vehicle being listed for sale, a complete reconditioning was done on the vehicle. Brand new brake pads and brake rotors were installed all around the vehicle, meaning new breaks and rotors on all 4 wheels were brand new. Recon also...

included new tires for the vehicle. [redacted] brought the car to us roughly one week after the sale to have the breaks inspected. The vehicle was taken into our position to have the breaks inspected by a shop called "A Plus Automotive Repair". A Plus Automotive Repair inspected the breaks and reported that the rotors had been warped due to abusive driving. Regardless of the cause, Own A Car repaired the breaks free or charge and released the vehicle back to [redacted].
Roughly 2 weeks later after 6:00 PM [redacted] showed up furious at the car lot because the plastic valance had fell off her car, Own A Car offered to get the part reattached on the vehicle the next day because the mechanic shop had closed at 4:00 PM. [redacted] refused to wait till the next day, although we clearly explained to her that we did not have the correct tools, staff, and equipment at the dealership to reinstall the part. [redacted] left the dealership in an uncivilized matter, cursing and yelling out foul language at all the employees. It was later discovered that [redacted] is not the sole driver of the vehicle, she lends the car out to her family members. It is suspected that the vehicle is being driven hard and in an abusive manner those [redacted] loans the car to.
Despite all the above, Own A Car is currently paying of the vehicle's repairs. A door actuator is on order and will be delivered and installed on 6/14/16. Own A Car has agreed to pay 75% of the repair costs. Own A Car does not sell lemon vehicles, the term "lemon" only applies to brand new vehicles not used.

[redacted] [redacted] purchased a 2009 GMC Yukon XL on 09/15/2017. The vehicle had 124,716 miles at the time of sale. The vehicle was sold AS-IS. A service contract was offered to [redacted] [redacted] at the time of sale, however it was refused. All documents are available for review if needed.