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Own A Car Reviews (23)

Initial Business Response /* (1000, 9, 2015/09/18) */
at this time we are in process of suing [redacted] for monies owed to own a car of fresno
on a different matter but nether the less monies owed.
due to money not owed to a financial institution for refund we have seeked legal council and...

we believe we have the right to hold.
[redacted] will get a letter of deficiency on the matter and we will allow her her day in court. she should be receiving soon a letter and she may take appropriate action.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with them at all, and the fact that they took so long to respond to this complaint shows how they do not care about their customers or reputation, But I have filed a small claim case and will be in court with own a car. So at this point that will be the only way to resolve the issue.

Initial Business Response /* (1000, 7, 2016/08/01) */
[redacted] purchased a 2008 Ford F350 with 99,936 miles from Own A Car on the 19th of November, 2015. A Vehicle was traded in at the time of sale which was a 2010 Ford F150. At the time of sale [redacted] was advised to purchase an extended service...

contract which would cover the vehicle mechanically, however [redacted] refused to purchase an extended service contract. [redacted] was also offered a contact cancelation option which was refused. Used vehicles are sold as-is in the state of California. Just like any other customer of Own A Car, [redacted] was given the opportunity to have the vehicle inspected by his own mechanic before the sale. [redacted] chose to not have the vehicle inspected before the sale and decided to purchase the vehicle as-is on 11/19/15.
We have not been directly contacted by [redacted] about the issues he is having with the vehicle. Although the vehicle was sold as-is, In many cases Own A Car will repair purchased vehicles at Own A Car's cost. However in this case, [redacted] never attempted to contact the managers at Own A Car to seek help. Own A Car cannot be held responsible for vehicles sold over 8 months ago without an extended service contract. Own A Car offers all its customers access to repair shops at a discounted price, regardless whether a warranty/ service contract was purchased or refused. Own A Car also loans out vehicles to its customers if overnight repairs are needed on the vehicle purchased. Again the managers at Own A Car have not been contacted by [redacted] for them to intervene and help him in his situation.
Initial Consumer Rebuttal /* (3000, 9, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I [redacted], was not informed about the any extended service contract. they just were eager to make a sale and and made it seem so simple to trade my working vehicle and sign paperwork. I do not speak English fluently not only that. after I had many issues with the truck, as most Hispanics we do not know our rights when situations like this occur. however after several conversation with different dealers I was advised to filed a compliant for they had sold me A LEMON VEHICLE! also did reviews when I knew I was not the only person who has had this happen to with OWN A CAR FRESNO - Many people have been lied to and scamed just like me. I will seek Legal help to take this matter further.

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Address: 5788 N Blackstone Ave, Fresno, Tennessee, United States, 93710-5006

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