Oxendale Chrysler Dodge Jeep

Oxendale Chrysler regrets the concerns Ms. [redacted] has dealt with since the purchase of her 2007 Ford Expedition. The issues that occurred after purchase were addressed with repairs to the cam phasers as indicated in her letter. Ms. [redacted] had reached out to our General Manager and a series of...

phone messages occurred over a week’s time between Ms. [redacted] and [redacted] (GM) to address the issue of “poor customer service” she felt had occurred with the delivery of the vehicle after those repairs to her location in Prescott.On Monday, August 3rd, we received this notification from Revdex.com and our General Manager, [redacted], reached out to Ms. [redacted] as to the concerns. The vehicle had been towed to Galpin Ford as the gear shift was not operable. The extended service contract Ms. [redacted] had purchased did not cover the affected shift cable. Arrangements were made for alternate transportation and repair of the cable by the Oxendale Chrysler and were completed on 08.07.2015.There was also a concern with a reported concern of erratic idle and associated noises which were investigated by the technician at Galpin Ford. The technicians were unable to diagnose a concern upon their inspection. At this time, customer seems to be satisified. Oxendale Chrysler will continue follow up in the event Ms. [redacted] decide to trade the vehicle in for a different vehicle.