OZN Web

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still want my money back I never did recieve anything from this company and I tried several times and couldnt even talk to a supervisorI just want my money back and to never be contacted by you again Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo refund to my credit card has been received Also as stated originally I could not locate the website quoted for this company using several different internet search engines When refund is received I will sign off on complaint.Regards, [redacted]

ATIN: Samantha Oberdank Revdex.com of Arizona N12rh Street Phoenix, AZ 85014- ###-###-#### ArizonaRevdex.com.org OZN WEB, LLC Vaper XS [redacted] Phoenix, AZ Date: 2/26/ Customers Name: [redacted] Complaint Number: [redacted] I am writing with reference to the complaint acquired by the Revdex.com, received on February 7, First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processedAlthough due to the high volume purchased of our product, Shipment was delayed So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations In light of this, we have cancelled your account, along with the refund listed belowThe reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website Below is what had to be checked in order to proceed The reoccurring charge is also listed under our Terms and ConditionsHere is the web link for your convenience: http:Uvaperxs.com/us/eval/terms (Please see attached) Please contact me should you have any further cause for concern, [redacted] OZN WEB, LLC Complaint Manager [redacted] Fax: ###-###-####

We appreciate the opportunity to address this matterMs [redacted] placed an online order at [redacted] for a day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kitThe Vaper XS day Starter Kit includes battery, USB charger, clearomizers (this is the vial that vaporizes the e-juice), and bottles of e-juice (nicotine based liquid)We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of and agrees to comply with all state, local and federal lawsNo order will be successfully placed without this agreementPlease see snap shots of the ordering page, following this response.The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refillsFirst month's billing cycle is $for the Starter Kit and refills already receivedEvery days thereafter, the customer will be billed the regular price of $per month for the auto shipment of clearomizersWe state, in our terms and conditions, that we offer generous day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account Ms [redacted] placed her trial order on 11/06/an d contacted our customer support department for the 1st time post trial expiration, on 11/21/to state that she had not received the productMs [redacted] was offered to reset her account and we could reship the merchandise at no additional cost, which the customer accepted on a recorded linePlease refer to both [redacted] tracking numbers below that confirm delivery for the initial shipment and the reshipped merchandise: [redacted] , [redacted] .Ms [redacted] did not contact our customer support department after 11/21/until 01/15/and stated that she still had received nothingDue to tracking numbers confirming delivery we could not fully credit the customer and advised her to take the tracking numbers to her local post office, as we are not responsible for lost or stolen items in the mail, which is disclosed in the terms agreed to prior to placing the order.As a courtesy, we have applied a full credit of $ as of 02/06/Typically it takes 1-business days for the customer to see the credit reflect in their accountWe hope that this resolution satisfies Ms [redacted] complaint, and sincerely apologize for any inconvenience that may have been experiencedIf there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided belowThank You, [redacted] Office: ###-###-####On behalf of Vaper XS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have, with the assistance of my bank, been trying to make determine who this charge was coming from After much research my bank provided me with a toll free # to call which I tried on several occassions I also had my bank call and the email address given is undetermined because they are not clear enough when speaking I couldn't make it out and neither could my bank.Finally, I was able to determine who this company was and mailed them a letter (registered, return receipt) telling them to cancel this account HAD I been able to reach them by phone or email, which they have made nearly impossible to do, I would have done soThey also state that returns not accepted without RMA# and how does one get that if you can't get ahold of anyone I want this account CANCELLED IMMEDIATELY and I want a full refund.Regards, [redacted]

I am writing with reference to the complaint acquired by the Revdex.com, received on February 12, First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processedAlthough due to the high volume purchased of our product, Shipment was delayed So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations In light of this, we have cancelled your account, along with the two refunds listed belowThe reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website Below is what had to be checked in order to proceed The reoccurring charge is also listed under our Terms and ConditionsHere is the web link for your convenience: http:Uvaperxs.com/us/eval/terms (See attached) Please contact me should you have any further cause for concern, [redacted] , OZN WEB, LLC Complaint Manager VaperXS [redacted] @***.com Fax: ###-###-####

Customer information: [redacted] Refer To: [redacted] Attention Office of The Phoenix Arizona Revdex.com, We appreciate the opportunity to address this matterMr [redacted] placed an online order at [redacted] for a day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kitThe [redacted] day Starter Kit includes battery, [redacted] charger, clearomizers (this is the vial that vaporizes the e-juice), and bottles of e-juice (nicotine based liquid)We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of and agrees to comply with all state, local and federal lawsNo order will be successfully placed without this agreementPlease see snap shots of the ordering page, following this responseThe terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refillsFirst month's billing cycle is $for the Starter Kit and refills already receivedEvery days thereafter, the customer will be billed the regular price of $per month for the auto shipment of clearomizers We state, in our terms and conditions, that we offer generous day money back guarantee on all merchandiseWe simply request that the customer contact Customer Support [redacted] to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account Mr [redacted] placed his trial order on 12/12/and did not contact our customer support department until 01/15/We charged the customer for the initial shipping charge of $for shipping on 12/12/2013, due to no contact from the customer the trial expiration occurred in the amount of $on 12/28/On January 15th the customer was billed another $and sent the auto-shipment that occurs per terms, if not contacted by the customer We have billed the customer a total of $The $charge that the customer is mentioning in his complaint is not our company, the customer would need to contact the other company he ordered with in order to resolve that chargeAs a courtesy, we refunded the most recent charge of $Typically it takes 1-business days for the customer to see this reflect in their account We hope that this resolution satisfies Mr [redacted] ’s complaint, and sincerely apologize for any inconvenience that may have been experienced If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Thank You, [redacted] Office: [redacted] On behalf of [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not fixing any issues! Why would I order 2? That makes no sense! And of the kits you sent me was missing items that were suppose to be inclosed and were not! Its like buy a car and turning around and there not being a engine in it? I have called the numbers provided to me multiple times with no answers and normally im hung up onI will be mailing these pieces of crap back to you but I will make sure to file complaints with any web site or social media outlet
Regards,
*** ***

ATIN: Samantha Oberdank
Revdex.com of Arizona
N12rh Street
Phoenix, AZ 85014-
###-###-####
ArizonaRevdex.com.org
OZN WEB, LLC Vaper XS
** * *** ** ***
***
Phoenix, AZ
Date: 2/26/
Customers Name: *** ***
Complaint Number: ***
I am writing with reference to the complaint acquired by the Revdex.com, received on February 7,
First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processedAlthough due to the high volume purchased of our product, Shipment was delayed So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations In light of this, we have cancelled your account, along with the refund listed belowThe reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website Below is what had to be checked in order to proceed The reoccurring charge is also listed under our Terms and ConditionsHere is the web link for your convenience: http:Uvaperxs.com/us/eval/terms
(Please see attached)
Please contact me should you have any further cause for concern,
*** ***
OZN WEB, LLC Complaint Manager
***
Fax: ###-###-####

On February 02/04/I ordered an E-cig from this company and It is now 02/18/I have not received anything in the mail from themI was suppose to be getting a Starter Kit for $4.95! My money means a lot to me and to get scammed from this company is just not rightThey had no problem with taking the $from my credit cardBut they will not get any more money from me
I have made many calls to them and they keep saying give it to business daysThey also told me that they will send me a Tracking number in my emailthat is long passed and no Tracking Number I have decided the only thing I can do is take my losses and move on I hope others do not get scammed like I did This is not right at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I placed the order and never received itI had trouble out of every single customer service person I spoke to on the phoneI was refused when I asked to speak to a supervisorAnd that $was never sent back into my husband's account like they have claimed it wasI have had nothing but trouble out of these people and I am beyond upsetI am quite pissed to be very frank about itI certainly won't be paying almost $a month to a place that I've had so many issues with, and obviously aren't even worth it, and I expect to see that any future orders will be cancelled with NO charge for cancellationIf there are ANY further charges to my husband's account we will take further actionThat is not a threat; it is a promise!
Regards,
*** ***

Attention Office of The Northern and Western Arizona Revdex.com,
We appreciate the opportunity to address this matterMs*** placed an online order
at https://vaperxs.com/us/eval for a day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kitThe Vaper XS day Starter Kit includes battery, USB charger, clearomizers (this is the vial that vaporizes the e-juice), and bottles of e-juice (nicotine based liquid)We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of and agrees to comply with all state, local and federal lawsNo order will be successfully placed without this agreementPlease see snap shots of the ordering page, following this response
The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refillsFirst month's billing cycle is $for the Starter Kit and refills already receivedEvery days thereafter, the customer will be billed the regular price of $per month for the auto shipment of clearomizers.
We state, in our terms and conditions, that we offer generous day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account
Ms*** did contact our customer support department to state that she had not received the merchandise and she was offer to extend her trial period to accommodate the shipping timeThe customer initially accepted and this is why the customer was not creditedWe have checked our records and as a courtesy, we have credited Ms***’s account in the amount of $Typically it takes 1-business days for the customer to see this reflect in their account
We hope that this resolution satisfies Ms***’s complaint, and sincerely apologize for any inconvenience that may have been experienced.
If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Thank You,
*** ***
Office: ###-###-####
On behalf of Vaper XS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Attention Office of The Northern and Western Arizona Revdex.com,
We appreciate the opportunity to address this matterMr*** placed an online
order at https://vaperxs.com/us/eval for a day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kitThe Vaper XS day Starter Kit includes battery, USB charger, clearomizers (this is the vial that vaporizes the e-juice), and bottles of e-juice (nicotine based liquid)We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of and agrees to comply with all state, local and federal lawsNo order will be successfully placed without this agreementPlease see snap shots of the ordering page, following this response
The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refillsFirst month's billing cycle is $for the Starter Kit and refills already receivedEvery days thereafter, the customer will be billed the regular price of $per month for the auto shipment of clearomizers.
We state, in our terms and conditions, that we offer generous day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account
Mr*** placed his trial order on 11/06/and was billed for the trial expiration on 11/20/2013, due to no contactMr*** contacted our customer support department for the 1st time on 12/28/2013, which was post trial expiration and post month shipment The customer requested a credit for all charges and we advised we could credit the most recent charge of $
As a courtesy, we waived the restocking fee and applied a full credit of $on 01/19/We checked the AVS gateway and the customer was successfully creditedTypically it takes 1-business days for the customer to see the credit reflect in their account
We hope that this resolution satisfies Mr***’s complaint, and sincerely apologize for any inconvenience that may have been experienced.
If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Thank You,
*** ***
Office: ###-###-####
On behalf of Vaper XS

Attention Office of The Northern and Western Arizona Revdex.com,
We appreciate the opportunity to address this matterMr*** placed an online
order at https://vaperxs.com/us/eval for a day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kitThe Vaper XS day Starter Kit includes battery, USB charger, clearomizers (this is the vial that vaporizes the e-juice), and bottles of e-juice (nicotine based liquid)We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of and agrees to comply with all state, local and federal lawsNo order will be successfully placed without this agreementPlease see snap shots of the ordering page, following this response
The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refillsFirst month's billing cycle is $for the Starter Kit and refills already receivedEvery days thereafter, the customer will be billed the regular price of $per month for the auto shipment of clearomizers.
We state, in our terms and conditions, that we offer generous day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account
Mr*** contacted our customer support department on 01/28/to state that he was missing merchandise and that the unit was not workingThe agent offered the customer to cancel his account and send a reshipment so that he will receive the entire kit and can try the productThe customer accepted this offer, a reshipment was sent and is being processed through our shipment center now.
Shipping and handling fees are non refundableWe have successfully shipped the merchandise to the customer and the customer was not charged for the trial conversion charge for the merchandise received, the customer was only charges the shippingPer terms, shipping is a non refundable charge if the merchandise is received by the customerThe account has been canceled so the customer will not receive any future charges
We hope that this resolution satisfies Mr***’s complaint, and sincerely apologize for any inconvenience that may have been experienced.
If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.
Thank You,
*** ***
Office: ###-###-####
On behalf of Vaper XS

Customer record shows consumer has never made contact with customer service to cancel account or request a refund per the terms and conditions when the toll free number on the website can be reached successfully (***) The help email given by consumer
(***) has no record of emails received regarding this particular matter This dispute is not valid because the consumer received and is in possession of the goods and services verified by DHL tracking number *** showing as delivered on 12/30/14. However, we have fully refunded the consumer for $for the inconvenience with confirmation number *** We are requesting you close this complaint

In the first attachment, the customer record shows the customer making contact about her missing device as she claimed There was no indication of cancellation going forwardDetailed documentation of our T&C's were available to the cardholder throughout the sales process, which
outlined the procedures and conditions for a refund or cancellationIn the situation where the cardholder claimed that they had returned the merchandise, we have not received any notice or returned shipment Customer record shows cardholder has never made contact with customer service to cancel account or request a refund per the T&C’s, only to ask for the remainder of her package that was missing and was shipped to her *** tracking shows product was always delivered without refusal or return, so the customer received and is in possession of all of the goods and services since the original date of order.I have also attached a customer record showing that we have issued a refund today totaling months worth of product to come to an amends even without return of the products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still want my money back I never did recieve anything from this company and I tried several times and couldnt even talk to a supervisor. I just want my money back and to never be contacted by you again 
Regards,
[redacted]

Customer information:
[redacted]
Refer To: [redacted]
Attention Office of The Phoenix Arizona Revdex.com,
We appreciate the opportunity to address...

this matter. Mr. [redacted] placed an online order at [redacted] for a 16 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The [redacted] 30 day Starter Kit includes 1 battery, [redacted] charger, 4 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.
The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $79.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $79.95 per month for the auto shipment of clearomizers. 
We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise. We simply request that the customer contact Customer Support [redacted] to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  
Mr. [redacted] placed his trial order on 12/12/2013 and did not contact our customer support department until 01/15/2014. We charged the customer for the initial shipping charge of $4.95 for shipping on 12/12/2013, due to no  contact from the customer the trial expiration occurred in the amount of $79.95 on 12/28/2013. On January 15th the customer was billed another $79.95 and sent the auto-shipment that occurs per terms, if not contacted by the customer.  We have billed the customer a total of $164.85. The $99.95 charge that the customer is mentioning in his complaint is not our company, the customer would need to contact the other company he ordered with in order to resolve that charge.
As a courtesy, we refunded the most recent charge of $79.95. Typically  it takes 1-5 business days for the customer to see this reflect in their account. 
We hope that this resolution satisfies Mr. [redacted]’s complaint, and sincerely apologize for any inconvenience that may have been experienced. 
If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. 
Thank You,
[redacted]
Office: [redacted]
On behalf of [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in the 1st complaint I was billed prior to the 12 day time frame even the shipping date shipping date even. I attempted to call over and over to get the information and was not given it. I would have to check my call logs but I think it was over 10 times! I did receive the one refund last month. I still have not received the first payment refund. and what I would like to know is how I am suppose to send back all the product unopened after I test it? I guess you have done all you can for me and I do thank you for your time. I will just continue to do my part to warn everyone not to use this company. 
Regards,
[redacted]