OZN Web

I am writing with  reference to the complaint acquired by the Revdex.com, received on February 2, 2014.
 
First of all, I apologize for the inconvenience, we take great care to ensure that important matters such...

as this are properly managed and processed. Although  due to the high volume purchased of our product, Shipment was delayed.  So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations.  In light of this, we have cancelled your account. The reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website.  Below is what had to be checked in order to proceed.  The reoccurring charge is also listed under our Terms and Conditions. Here is the web link for your convenience: http://vaperxs.com/us/eval/terms
 
 
Please contact me should you have any further  cause for concern, [redacted],
OZN WEB, LLC Complaint Manager VaperXS
[redacted].com 
Fax: ###-###-####

We appreciate the opportunity to address this matter. Ms. [redacted] placed an online order at [redacted]  for a 12 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The Vaper XS 30 day Starter Kit includes 1 battery, USB...

charger, 3 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $99.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $99.95 per month for the auto shipment of clearomizers. We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $17.50. We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  Ms. [redacted] placed her trial order on 11/06/2013 an d contacted our customer support department for the 1st time post trial expiration, on 11/21/2013 to state that she had not received the product. Ms. [redacted] was offered to reset her account and we could reship the merchandise at no additional cost, which the customer accepted on a recorded line. Please refer to both [redacted] tracking numbers below that confirm delivery for the initial shipment and the reshipped merchandise: [redacted].Ms. [redacted] did not contact our customer support department after 11/21/2013 until 01/15/2014 and stated that she still had received nothing. Due to 2 tracking numbers confirming delivery we could not fully credit the customer and advised her to take the tracking numbers to her local post office, as we are not responsible for lost or stolen items in the mail, which is disclosed in the terms agreed to prior to placing the order.As a courtesy, we have applied a full credit of $99.95  as of  02/06/2014. Typically it takes 1-5 business days for the customer to see the credit reflect in their account. We hope that this resolution satisfies Ms. [redacted] complaint, and sincerely apologize for any inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. Thank You,[redacted]Office: ###-###-####On behalf of Vaper XS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. No refund to my credit card has been received.  Also as stated originally I could not locate the website quoted for this company using several different internet search engines.  When refund is received I will sign off on complaint.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have, with the assistance of my bank, been trying to make determine who this charge was coming from.  After much research my bank provided me with a toll free # to call which I tried on several occassions.  I also had my bank call and the email address given is undetermined because they are not clear enough when speaking.  I couldn't make it out and neither could my bank.Finally, I was able to determine who this company was and mailed them a letter (registered, return receipt) telling them to cancel this account.  HAD I been able to reach them by phone or email, which they have made nearly impossible to do, I would have done so. They also state that returns not accepted without RMA# and how does one get that if you can't get ahold of anyone.  I want this account CANCELLED IMMEDIATELY and I want a full refund.Regards,[redacted]

I am writing with  reference to the complaint acquired by the Revdex.com, received on February 12, 2014.
 
First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly  managed...

and processed. Although  due to the high volume purchased of our product, Shipment was delayed.  So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations.  In light of this, we have cancelled your account, along with the two refunds listed below. The reoccurring  Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website.  Below is what had to be checked in order to proceed.  The reoccurring charge is also listed under our Terms and Conditions. Here is the web link for your convenience: http:Uvaperxs.com/us/eval/terms
 
 
(See attached) 
 
 
Please contact me should you have any further  cause for concern,
[redacted],
OZN WEB, LLC
Complaint Manager
VaperXS
[redacted].com
Fax: ###-###-####

ATIN: Samantha Oberdank
Revdex.com of Arizona
4428 N. 12rh Street
Phoenix, AZ 85014-4585
###-###-####
ArizonaRevdex.com.org
 
OZN WEB, LLC Vaper XS
[redacted]
Phoenix, AZ 85003
 
 
Date: 2/26/2014
 
 
Customers Name: [redacted]
Complaint Number: [redacted]
 
 
I am writing with  reference to the complaint acquired by the Revdex.com, received on February 7, 2014.
 
First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processed. Although  due to the high volume purchased of our product, Shipment was delayed.  So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations.  In light of this, we have cancelled your account, along with the refund listed below. The reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website.  Below is what had to be checked in order to proceed.  The reoccurring charge is also listed under our Terms and Conditions. Here is the web link for your convenience: http:Uvaperxs.com/us/eval/terms
 
 
(Please see attached)
 
 
 
Please contact me should you have any further  cause for concern, 
 
[redacted]
OZN WEB, LLC Complaint  Manager 
 
[redacted] 
Fax: ###-###-####

Customer Information: [redacted]

 

Attention Revdex.com of Central, Northern  and Western Arizona,

 

We appreciate the opportunity to address this matter. Ms. [redacted] placed an online order for a 12 day trial period to...

be used with a 30 day supply of our electronic e•cig, Vapor XS. Under the terms of this agreement, it is stated that the customer

will pay the initial cost of shipping, $4.99, and will receive a Vapor XS Starter Kit day supply to try and evaluate for 12 days, this time period starts the day the order is placed.

 

From the complaint received the customer understood terms and that was not the issue. Ms. [redacted] just wanted her

account canceled, which has been done. Our records also indicate that the customer has been refunded the shipping charge of

$4.95.

 

We hope that this resolution satisfies Ms. [redacted]'s complaint, and apologize for any inconvenience that may have been experienced.

If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number

provided below.

 

Thank You, [redacted]

Office: ###-###-####

On behalf of Vapor XS

Customer information: [redacted]

 

 

Attention Revdex.com of Central, Northern  and Western Arizona,

 

We appreciate the opportunity to address this matter. Mr. [redacted] placed an online order for a 12 day...

trial period to be used with a 30 day supply of our electronic e•cig, Vapor XS. Under the terms of this agreement, it is stated that the customer will pay the initial cost of shipping, $4.99, and will receive a Vapor XS Starter Kit day supply to try and evaluate for 12 days, this time period starts the day the order is placed.

 

Under the terms of this trial offer, it is stated that the customer must called Customer Support (###-###-####) for cancellation requests if they are not satisfied with the product, prior to the trial expiration. If no call is received prior to this date, we will charge $99.95 for the cost of the starter kit+ additional clearomizers are sent, and every 30 days thereafter we will ship a fresh one month supply of the clearomizers.

 

We do require the customer to check a box on the website upon ordering, which states that they have read and agree to such mentioned terms. We make every effort  possible to ensure these terms are clearly presented, in an open and honest format. Please visit [redacted] to review these terms of agreement.

 

We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise. We simply request that the customer contact Customer Support (###-###-####) to obtain return instructions  as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning  customer, and assists in posting a speedy credit to the customer's account.

 

Mr. [redacted] did contact Customer Support prior to the trial expiration, we gave a discount, offered a reshipment and the customer agreed. We have tracking that confirms delivery through USPS for the starter kit that the customer was charged shipping for and we have tracking for the package sent on 11/20/2013, that the customer claims to have not received . Please see USPS tracking numbers below:

(Starter Kit) [redacted]and (Trial conversion charge and new shipment) [redacted].

 

As a courtesy, we credited the account the remaining balance of  $49.95 on November 25th 2013. Mr. [redacted]'s account has also been canceled and he will not receive further billings or shipments. The customer should see the credit reflect in their account now.

 

We hope that this resolution satisfies Mr. [redacted]'s complaint, and apologize for any inconvenience that may have been experienced.

If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below.

 

Thank You,

Office: ###-###-####

On behalf of Vapor XS

I ordered this product for trial offer of shipping cost $4.95 3 weeks ago. I hadn't received the product but received an email 3 weeks later, that it had been shipped. So when I called they said that it was on back order and that my trial offer along with the complete set was sent and I was charged for the additional full package as well in the amount of $99.95. It's one of those if you don't call to cancel within a time frame you get automatic shipment. I stated I have not even received the trial to try it and want a full refund. After 15 minutes of battling with this company, I did get a full refund but if I didn't know any better they would've got me to do a forced buy. I believe that's why they waited to send me the trial so that the time frame would arrive for the automatic shipment to kick in. I informed the rep that I would refuse shipment and he said I couldn't do that, that they would not accept that to refund my money.

So I then informed the rep that I could dispute on my credit card and he said that I agreed to the terms which yes I did for the trial offer which I hadn't received the product so I told him that that's what I will let me credit card company know and they would back me. In result of all this trouble, the rep did end up refunding all of the charges and cancelled any future shipments. I was very disappointed since I would like to quite smoking and now this is an avenue I'm no able to attempt but then again, I do not want to do business with such an unethical company which I did tell him that it was poor business and not fair to put people in a position that is obviously crooked to make them buy this product by delaying the trial. Very disappointed in this experience. I can bet this company is following this practice to many of the consumers that ordered the trial offer.

Customer information:

Refer To: [redacted]
Attention Office of The Phoenix Arizona Revdex.com,
We appreciate the opportunity to address...

this matter. Mr. [redacted] placed an online order at [redacted] for a 16 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The [redacted] 30 day Starter Kit includes 1 battery, [redacted] charger, 4 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.
The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $79.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $79.95 per month for the auto shipment of clearomizers. 
We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise. We simply request that the customer contact Customer Support [redacted] to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  
Mr. [redacted] placed his trial order on 12/12/2013 and did not contact our customer support department until 01/15/2014. We charged the customer for the initial shipping charge of $4.95 for shipping on 12/12/2013, due to no  contact from the customer the trial expiration occurred in the amount of $79.95 on 12/28/2013. On January 15th the customer was billed another $79.95 and sent the auto-shipment that occurs per terms, if not contacted by the customer.  We have billed the customer a total of $164.85. The $99.95 charge that the customer is mentioning in his complaint is not our company, the customer would need to contact the other company he ordered with in order to resolve that charge.
As a courtesy, we refunded the most recent charge of $79.95. Typically  it takes 1-5 business days for the customer to see this reflect in their account. 
We hope that this resolution satisfies Mr. [redacted]’s complaint, and sincerely apologize for any inconvenience that may have been experienced. 
If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. 
Thank You,

Office: [redacted]
On behalf of [redacted]

Attention Office of The Northern and Western Arizona Revdex.com,

 
We appreciate the opportunity to address this matter. Mr. [redacted] placed an online...

order at https://vaperxs.com/us/eval  for a 12 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The Vaper XS 30 day Starter Kit includes 1 battery, USB charger, 3 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.

The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $99.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $99.95 per month for the auto shipment of clearomizers. 

We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $17.50. We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  

Mr. [redacted]  contacted our customer support department on 01/28/2014 to state that he was missing merchandise and that the unit was not working. The agent offered the customer to cancel his account and send a reshipment so that he will receive the entire kit and can try the product. The customer accepted this offer, a reshipment was sent and is being processed through our shipment center now. 

 

Shipping and handling fees are non refundable. We have successfully shipped the merchandise to the customer and the customer was not charged for the trial conversion charge for the merchandise received, the customer was only charges the shipping. Per terms, shipping is a non refundable charge if the merchandise is received by the customer. The account has been canceled so the customer will not receive any future charges.

 

We hope that this resolution satisfies Mr. [redacted]’s complaint, and sincerely apologize for any inconvenience that may have been experienced. 

 

If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. 

 

Thank You,

 

Office: ###-###-####

On behalf of Vaper XS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 They are not fixing any issues! Why would I order 2? That makes no sense! And 1 of the kits you sent me was missing items that were suppose to be inclosed and were not! Its like buy a car and turning around and there not being a engine in it? I have called the numbers provided to me multiple times with no answers and normally im hung up on. I will be mailing these pieces of crap back to you but I will make sure to file complaints with any web site or social media outlet.

Regards,

As explained yesterday, we have refunded 3 months worth of your billed services as a courtesy, with no requirement of product being returned and without being issued an RMA number.  Customer's account was also cancelled yesterday upon the submittal of our response.  As for the claim of being unable to reach our company, we don't see any evidence on our end from our customer service call center.  Our business is in good standing and is successfully running with happy customers, so we apologize you cannot get through. When a bank gets involved there is always documentation shown, and we only have one attempt of contact from customer as shown yesterday in our response.We are requesting customer meets halfway and accepts the cancellation and refunds issued even without proper procedure or requirement of return of product.Thank you.

ATIN: Samantha Oberdank

Revdex.com of Arizona

4428 N. 12rh Street

Phoenix, AZ 85014-4585

###-###-####

ArizonaRevdex.com.org

 

OZN WEB, LLC Vaper XS

[redacted]...

[redacted]

Phoenix, AZ 85003

 

 

Date: 2/26/2014

 

 

Customers Name: [redacted]

Complaint Number: [redacted]

 

 

I am writing with  reference to the complaint acquired by the Revdex.com, received on February 7, 2014.

 

First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processed. Although  due to the high volume purchased of our product, Shipment was delayed.  So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations.  In light of this, we have cancelled your account, along with the refund listed below. The reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website.  Below is what had to be checked in order to proceed.  The reoccurring charge is also listed under our Terms and Conditions. Here is the web link for your convenience: http:Uvaperxs.com/us/eval/terms

 

 

(Please see attached)

 

 

 

Please contact me should you have any further  cause for concern, 

 

OZN WEB, LLC Complaint  Manager 

 

[redacted] 

Fax: ###-###-####

ATIN: Samantha Oberdank

Revdex.com of Arizona

4428 N. 12rh Street

Phoenix, AZ 85014-4585

###-###-####

ArizonaRevdex.com.org

 

OZN WEB, LLC Vaper XS

Phoenix, AZ 85003

 

 

Date: 2/26/2014

 

 

Customers Name: [redacted]

Complaint Number: [redacted]

 

 

I am writing with  reference to the complaint acquired by the Revdex.com, received on February 7, 2014.

 

First of all, I apologize for the inconvenience, we take great care to ensure that important matters such as this are properly managed and processed. Although  due to the high volume purchased of our product, Shipment was delayed.  So on this occasion an acceptable standard has clearly not been met, we have clearly not succeeded in meeting your expectations.  In light of this, we have cancelled your account, along with the refund listed below. The reoccurring Charge was in the Terms and Conditions and had to of been agreed to by you, before being able to check out on our website.  Below is what had to be checked in order to proceed.  The reoccurring charge is also listed under our Terms and Conditions. Here is the web link for your convenience: http:Uvaperxs.com/us/eval/terms

 

 

(Please see attached)

 

 

 

Please contact me should you have any further  cause for concern, 

 

OZN WEB, LLC Complaint  Manager 

 

[redacted] 

Fax: ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I still want my money back I never did recieve anything from this company and I tried several times and couldnt even talk to a supervisor. I just want my money back and to never be contacted by you again 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I placed the order and never received it. I had trouble out of every single customer service person I spoke to on the phone. I was refused when I asked to speak to a supervisor. And that $4.95 was never sent back into my husband's account like they have claimed it was. I have had nothing but trouble out of these people and I am beyond upset. I am quite pissed to be very frank about it. I certainly won't be paying almost $100 a month to a place that I've had so many issues with, and obviously aren't even worth it, and I expect to see that any future orders will be cancelled with NO charge for cancellation. If there are ANY further charges to my husband's account we will take further action. That is not a threat; it is a promise!

Regards,

Attention Office of The Northern and Western Arizona Revdex.com,

 
We appreciate the opportunity to address this matter. Ms. [redacted] placed an online order...

at https://vaperxs.com/us/eval  for a 12 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The Vaper XS 30 day Starter Kit includes 1 battery, USB charger, 3 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.

The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $99.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $99.95 per month for the auto shipment of clearomizers. 

We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $17.50. We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  

Ms. [redacted] did contact our customer support department to state that she had not received the merchandise and she was offer to extend her trial period to accommodate the shipping time. The customer initially accepted and this is why the customer was not credited. We have checked our records and as a courtesy, we have credited Ms. [redacted]’s account in the amount of $4.95. Typically it takes 1-5 business days for the customer to see this reflect in their account.

 

We hope that this resolution satisfies Ms. [redacted]’s complaint, and sincerely apologize for any inconvenience that may have been experienced. 

 

If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. 

 

Thank You,

 

Office: ###-###-####

On behalf of Vaper XS

We appreciate the opportunity to address this matter. Ms. [redacted] placed an online order at [redacted]  for a 12 day trial period, that starts the day the order is placed, to be used with the e-cigarette starter-kit. The Vaper XS 30 day Starter Kit includes 1 battery, USB...

charger, 3 clearomizers (this is the vial that vaporizes the e-juice), and 4 bottles of e-juice (nicotine based liquid). We do require the customer to check a box on the order submission page, stating that they have read and agree to the full terms and conditions and also that the customer is over the age of 18 and agrees to comply with all state, local and federal laws. No order will be successfully placed without this agreement. Please see snap shots of the ordering page, following this response.The terms of the offer state that if the customer cancels during the evaluation period, prior to the first billing cycle, the customer is required to return the starter kit and unused refills. First month's billing cycle is $99.95 for the Starter Kit and refills already received. Every 30 days thereafter, the customer will be billed the regular price of $99.95 per month for the auto shipment of clearomizers. We state, in our terms and conditions, that we offer generous 30 day money back guarantee on all merchandise and all merchandise is subject to a restocking fee of $17.50. We simply request that the customer contact Customer Support ###-###-#### to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer’s account.  Ms. [redacted] placed her trial order on 11/06/2013 an d contacted our customer support department for the 1st time post trial expiration, on 11/21/2013 to state that she had not received the product. Ms. [redacted] was offered to reset her account and we could reship the merchandise at no additional cost, which the customer accepted on a recorded line. Please refer to both [redacted] tracking numbers below that confirm delivery for the initial shipment and the reshipped merchandise: [redacted].Ms. [redacted] did not contact our customer support department after 11/21/2013 until 01/15/2014 and stated that she still had received nothing. Due to 2 tracking numbers confirming delivery we could not fully credit the customer and advised her to take the tracking numbers to her local post office, as we are not responsible for lost or stolen items in the mail, which is disclosed in the terms agreed to prior to placing the order.As a courtesy, we have applied a full credit of $99.95  as of  02/06/2014. Typically it takes 1-5 business days for the customer to see the credit reflect in their account. We hope that this resolution satisfies Ms. [redacted] complaint, and sincerely apologize for any inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below. Thank You,[redacted]Office: ###-###-####On behalf of Vaper XS