P. Walker Travel & Tours Reviews (%countItem)
P. Walker Travel & Tours Rating
Address: PO BOX 1416, Southaven, Mississippi, United States, 38671
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This is the copy of the letter we sent to P Walker Travel and tours after our trip from Southaven MS to Richland, MS
***
P. Walker Travel and Tours
P.O. Box 1416
Southaven, MS 38671
Re: Invoice # ***
To whom it may concern:
On October 26, 2019, four of your Coach buses arrived at Southaven High School at 11:30 am to transport our marching band students to*** in Flowood, MS. Our original departure time was 7:15 am, but due to the heavy rain our scheduled time to perform at *** was pushed back approximately 4 hours.
After all busses where loaded, it was brought to the driver's attention that one of the buses was pouring water from the roof into a section of seats. The driver spoke with the other drivers and then made a phone call. He told us that they where going to be able to switch out the busses at Exit 206. Exit 206 is Grenada, MS. So at least 4 of our students had to ride in seats that where soaked with water while water continued to pour on them for 87.3 miles. The buses were switched out at Grenada. Per one of our Band Directors the 2nd bus had a very bad odor (musky & moldy), and it also had a leak in the roof, not as bad as the first one, but none the less a leak. There was obviously no walk-through check of the bus prior to the picking up of the students.
We also had a parent chaperone give us several videos that she took of one of the bus drivers talking on his phone while driving and riding down the middle of the center lane on the route back to Southaven. In our opinion this is a very unsafe practice.
Our original estimate with your company was $ 7020.00. A few days before we where to take the trip you came back saying we would have to pay an additional $ 3281.30 because the original itinerary had the trip spilling over into the next day. At that point in time, we decided to pay the extra amount because we were still scheduled to leave at 7:15 in the morning.
The busses where used 4 hours less then we originally thought where going to have to be used due to the weather. Our original time to leave was 7:15 am and return at approximately 2:30 am, the revised schedule due to weather was Departure time 11:30 return at approximately 2:45 am. A difference of 4 hours and 15 minutes than we originally thought.
Due to the revised itinerary being just barely over the 14 hour billable work day established by your company policy, and the deplorable conditions of at least one of your busses, we are at this time officially requesting a refund in the amount of $3281.30. We feel that this is fair. We understand that you made the effort to switch out the faulty bus, but the replacement was not much better and several of our students had to endure uncomfortable conditions for the remainder of the trip down and the whole trip back.
Please remit payment to our address above.
Thank you for your attention to this matter.
Regards
Billing Adjustment As stated above we feel P Walker Travel & Tours should refund us $3281.30
December 04th 2019
Attention:*** Revdex.com Serving the Mid-South 3693 Tyndale Drive
Memphis, TN 38125
RE: Case# *** Dear Revdex.com:
Season Greetings and holiday cheers to you all!l!ll I am writing you all in responding to the complaint that your office and mine received from this customer regarding a charter trip that we rendered services to on 10/26/2019 for ***
We did reach out to the consumer originally when they contacted us with this letter via email and offered them a 10% discount on their next charter with us and apologized that their experience with us wasn't of excellence or up to par especially it being there first time traveling onboard our affiliates/vendors coaches. This wasn't good enough for them and so they have attempted to escalate this matter by giving us a bad review on ***, and contacting you all as well.
So here ae the facts originally when the *** contacted us (all calls are automatically recording both incoming and outgoing) we were told that they needed 3-4 (55) passenger coach buses to go to Madison, MS and based upon the information given to us by the young lady we quoted them for that The letter says Richland, MS which is just the out-shirts of Madison but still not accurate information.
Our accounting department contacted them in regards, to payment, contract signing and their itinerary which we didn't have and needed per contract/charter agreement as it stated. We were told that they were going to Flowood, MS instead of Madison, MS and they assumed on their end that the event was going to be in Richland like the year before and wasn't sure, so we had to requote or adjust the price based upon the location.
Then I personally spoke with *** who wanted to know what was considered a day/day rate and he was told over the phone that a day rate consists of 8- 10 hours and they were not sure if they were
www.pwalkertraveltours.com Mailing: PO BOX 1416 Southaven, MS 38671 Phone: 1-833-PWALKER (792-5537)
â?¢ 2 1 P a g e Case# ***
going to need the coach buses that length of time during their event. I have also attached a copy of the contract because the time was not filled in because they were sure of the times of departure returning home.
We have tried to work with this customer to accommodate them especially a new customer so that we could definitely earn their trust and continued business. Here in this standard charter agreement I have made a copy and highlighted areas that they did not follow through on as it is written in our charter agreement they signed and sent back to us. Fact(s): 1. Their itinerary was to be turned into our, office along with final payment 2 weeks prior to departure itinerary was given on 10/15/2019 nine (9) business days before charter.(please see quote)
2. Our driver's had to have a room because the hours and they weren't sure when they would be leaving the event due to the weather conditions. (please see itinerary and customer's letter along with page 4 of the charter agreement)
3. Then once we received their itinerary and their changes we charged them an additional $3,281.30 which was paid on 10/26/2019 via credit card because Norn said that they needed to get additional funds from the popcorn sales, and food from the event that was at the school (pick-up location) the night prior to their trip. (please see page 6 of charter agreement and the quote form and view highlighted areas)
4. Please read pages 1-4 of the charter agreement as far as the equipment goes and rain entering the coach bus from above it was replaced in a timely manner. Our company wasn't able to get an affiliate out of the Memphis, metropolitan area because of short notice or lack of equipment or drivers. We did contact our affiliate in Grenada, MS and they replaced their coach that was leaking. The coach buses were cleaned inside and there was no smell or musky odor onboard any of these buses, and this is the first we have heard of any such thing/complaint since we have using this affiliate in past year from any of our customers/clients.
We replaced the bus and got them to the event before time and safely both coming and going. As far the driver being on the phone while driving a video was sent to us and when asked why he was on the phone, the driver explained that he didn't have time to put on his Bluetooth because he was contacting the lead bus (Bus#l) to let him know that bus #4 was caught up in traffic and lost sight of us and we needed to pull over as soon as possible so all bus could stay together while travelling. Also please see our charter convoy policy as well and cell phone policy that give to all of our new hires (drivers).
Also the itinerary which we gathered the information from didn't have all the correct information on it and we had to add it and then give to the driver's. Please note that our driver's were shuttled to the hotel and the conditions in which they were shuttled in made two of our driver's ill. *** stuffed our driver's into a silver/gray dodge SUV with their overnight bags into his personal car that the tires were bald and extremely filled with dirty diapers, old hamburger wrappers, and half eating sandwiches, French fries and pieces of sticky candies, dog hair on seats, and a under the rear seat of the third row and a diaper that smelled of defecation. I know because I drove one of the buses and Norm never knew that the owner was on the trip, and we took pictures of those conditions as well.
www.pwalkertraveltours.com Malling: PO BOX 1416 Southaven, MS 38671 Phone: 1-833-PWALKER (792-5537)
3 I P a g e Case# ***
This is when we were told in the vehicle that they were trying to recover monies for the enterprise rental trucks they had gotten because the school band trailer was damaged last year while in transit to the event and couldn't be repaired, and they needed a new one or a 53 ft box straight trailer for all their equipment and would customized it for their needs. I talked with a competitor of ours at *** that stated they tried to pull the same thing with them the year before.
We have also contacted our corporate attorney and if the consumer doesn't cease from their actions of slander we intend to go further as we have tried to make things right with the client. We have a satisfactory rating with the USDOT (U.S. Department of Transportation), Shelby Schools, & *** as their affiliate which all can be referenced.
If you have any additional comments, questions, or concerns please feel free to contact me. I have also included my business card inside as well.
J:;;:;;;_f 7.
Dr. Progeorlan W Sr.
President/CEO