PA-FM Dental PC

May 23,2016Mr [redacted] ***RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear Mr [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Cranberry Township, PA Aspen Dental branded practice, owned and operated by DENTAL PCI certainly do apologize for your experience at the Cranberry Township, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Aspen Dental Office Manager, NicholasWe are very sorry that you are not satisfied with the partial upper denture that you received in March Given your refusal to adhere to treatment protocols and your adverse interaction with office personnel, we will not be able to move forward with treatment for youUpon confirmed receipt of the return of the partial denture provided by Aspen Dental, a full refund in the amount of $will be processed back to the Visa card account that you used to pay with on February 29, You may mail the denture via certified mail or bring it to the office where you can get a receiptThe refund will be processed within hours after receipt is confirmedFor your review, I have enclosed a copy of your account ledger history.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI wish you the best as you move forward with a new dental providerI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] ***Fax: [redacted] E-mail: [redacted] ***

September 15, Mr [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear Mr [redacted] :Thank you for sharing your concerns about the treatment you received and the balance showing owedI am writing to you on behalf of the Monaca, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at the Monaca, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAll new patients of Aspen Dental must be evaluated by the treating dentistThis requires x-rays and an examThe dentist cannot solely rely of the diagnosis of an outside dental providerThe reason you received an invoice is because your dental insurance did not pay for the x-raysAs a courtesy, I have removed the $showing due and your Aspen Dental account now reflects a zero balance dueNo further invoices will be sent in this matter.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc[redacted]

September 15, 2016Mr*** *** * *** *** *** ** ***RE: Aspen Dental Account Number ***Revdex.com ID # ***Dear Mr***:Thank you for sharing your concerns about the treatment you received and the balance showing owedI am writing to you on behalf
of the Monaca, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at the Monaca, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAll new patients of Aspen Dental must be evaluated by the treating dentistThis requires x-rays and an examThe dentist cannot solely rely of the diagnosis of an outside dental providerThe reason you received an invoice is because your dental insurance did not pay for the x-raysAs a courtesy, I have removed the $showing due and your Aspen Dental account now reflects a zero balance dueNo further invoices will be sent in this matter.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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Dear Ms***:
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Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Homestead, PA Aspen Dental branded practice, owned and operated by DENTAL PC. I certainly do apologize for your experience at the Homestead, PA Aspen Dental office
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Per responses from your dental insurance company, your total out of pocket responsibility for treatment provided on August 04, ($0.00), September 20, 2016, ($42.00) and October 26, 2016, ($224.20) was $266.20. In reviewing the explanation of benefits I did find that a $provider discount for the date of service September 20, 2016, had not been applied to your account. I have made that adjustment and I am submitting an additional $refund back to your CareCredit account. For your review, I am including with this letter a copy of your Aspen Dental account ledger showing all transactions to date. Please contact your dental insurance company to confirm your out of pocket payment responsibilities
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information
Sincerely,
Ron H***
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, IncPhone: *** *** ***
*** *** ***
*** ***

Dear Ms***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Homestead, PA Aspen Dental branded practice, owned and operated by DENTAL PC. I certainly do apologize for your experience at the Homestead, PA Aspen
Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Per responses from your dental insurance company, your total out of pocket responsibility for treatment provided on August 04, ($0.00), September 20, 2016, ($42.00) and October 26, 2016, ($224.20) was $266.20. In reviewing the explanation of benefits I did find that a $provider discount for the date of service September 20, 2016, had not been applied to your account. I have made that adjustment and I am submitting an additional $refund back to your CareCredit account. For your review, I am including with this letter a copy of your Aspen Dental account ledger showing all transactions to date. Please contact your dental insurance company to confirm your out of pocket payment responsibilities. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: *** *** *** *** ***
*** ***

Hello this in regard to file #***I went to Aspen Dental in *** *** *** *** *** *** *** *** to have a upper partial denture replaced' The old ones got destroyed By a Dog I called the closet one to me to make appointmentl # listed and ended up in headquarters
in Homestead PaThey said I had to go to the one in Cranberry further out of my way I spoke to them an made appointment I believe three days later I had to find rides for the twenty some miles each way four days in a five day period The end result was a crooked set of upper teethI never saw them until they were placed in my mouthAfter glancing in the hand mirror I noticed that they were crooked but did not say any thinking that they did not place them rightAfter a few days of talking to an asking Friends myself and everybody else agreed that they were crooked I called to tell them about my issue an got Homestead headquarters again and they wanted to set me up in another location againI told them that I did not want another appointment but I wanted to show them the fit and wan

August 2, 2016Hello ***,I have twice attempted to contact this consumer, but have been unable to reach her to notify her of a resolution to her concern.As per her complaint, the consumer had a $balanceThis balance was the result of her dental insurance decuctible applied to diagnostic
xrays, per her dental insurance policyOur indoor signage with regards to New Patient Appointments, states *Free New Patient Exams coupons cannot be combined with insurance plans*, meaning the deductible appliesHowever, as a courtesy, we have extended a discount coupon to this patient's account in order to resolve the complaint for herWe hope this satifies the consumer's complaint.Thank you, Dental PC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
now I don't want to turn an go with out teeth I have to eat that's why I bought  an paid for them After that I will gladly return the ones I have now If they want more money an it's a reasonable figure fine.                                               [redacted]

Hello this in regard to file #[redacted]. I went to Aspen Dental in [redacted]  [redacted] to have a upper partial denture replaced' The old ones got destroyed By a Dog  I called the closet one to me to make appointment. l # listed and  ended up in...

headquarters in Homestead Pa. They said I had to go to the one in Cranberry further out of my way I spoke to them an made appointment I believe three days later I had to find rides for the twenty some miles each way four days in a five day period . The end result was a crooked set of upper teeth. I never saw them until they were placed in my mouth. After glancing in the hand mirror I noticed that they were crooked but did not say any thinking that they did not place them right. After a few days of talking to an asking Friends  myself and everybody else agreed that they were crooked  I called to tell them about my issue an got Homestead  headquarters again and they wanted to set me up in another location again. I told them that I did not want another appointment but I wanted to show them the fit and wan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] now I don't want to turn an go with out teeth I have to eat that's why I bought  an paid for them After that I will gladly return the ones I have now If they want more money an it's a reasonable figure fine.                                               [redacted]

May 23,2016
Mr. [redacted]
RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]
Dear Mr. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Cranberry Township, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Cranberry Township, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Office Manager, Nicholas. We are very sorry that you are not satisfied with the partial upper denture that you received in March 2016. Given your refusal to adhere to treatment protocols and your adverse interaction with office personnel, we will not be able to move forward with treatment for you. Upon confirmed receipt of the return of the partial denture provided by Aspen Dental, a full refund in the amount of $801.90 will be processed back to the Visa card account that you used to pay with on February 29, 2016. You may mail the denture via certified mail or bring it to the office where you can get a receipt. The refund will be processed within 48 hours after receipt is confirmed. For your review, I have enclosed a copy of your account ledger history.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I wish you the best as you move forward with a new dental provider. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]

May 23,2016Mr. [redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Mr. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Cranberry Township, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Cranberry Township, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Office Manager, Nicholas. We are very sorry that you are not satisfied with the partial upper denture that you received in March 2016. Given your refusal to adhere to treatment protocols and your adverse interaction with office personnel, we will not be able to move forward with treatment for you. Upon confirmed receipt of the return of the partial denture provided by Aspen Dental, a full refund in the amount of $801.90 will be processed back to the Visa card account that you used to pay with on February 29, 2016. You may mail the denture via certified mail or bring it to the office where you can get a receipt. The refund will be processed within 48 hours after receipt is confirmed. For your review, I have enclosed a copy of your account ledger history.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I wish you the best as you move forward with a new dental provider. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]

September 15, 2016Ms. [redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the billing and cost of the treatment you received. I am writing to you on behalf of the...

Homestead, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Homestead, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com in April 2016. I do apologize for the delay in responding to your inquiry. My review of your account shows a $2,500.00 payment from Dental First Finance was applied to your Aspen Dental account on February 05, 2016. On that date you received a repair for your denture. The charge for that service was $136.00. No further treatment was rendered and on March 28, 2016 a refund of the remaining credit of $2,364.00 was processed back to Dental First. For your review, I am enclosing a copy of your Aspen Dental account ledger history showing all transactions to date. Please note it also reflects the new $2,500.00 Dental First payment and a $1,500.00 check payment made on August 12, 2016, towards pending services.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]Enclosures (2)

Dear Ms. [redacted],In response to Mr [redacted]'s reply, the Aspen Dental position remains the same. Given the circumstances, the dentist has decided "not" to continue treatment for Mr. [redacted]. If Mr. [redacted] was dissatisfied with the partial upper denture that he received on March 02, 2016, he had the option to return it and receive a full refund for what he paid for it. As he has had the denture since March 02, 2016, the 90 day refund window has expired. As a courtesy, I will extend the refund option till August 01, 2016. if the denture is not confirmed returned to the Cranberry Township, PA Aspen Dental office by that date, the option to receive a refund expires.Please note that the Aspen Dental facility address on the Revdex.com Complaint is incorrect. The Aspen Dental office that Mr. [redacted] was seen in for treatment is 2000 Rt. 19 Ste. 200, Cranberry Township, PA 16066, Your letter references the Homestead, PA 15120 address.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone:[redacted]Fax: [redacted]E-mail: [redacted]

September 15, 2016
Ms. [redacted]
RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]
Dear Ms. [redacted]:Thank you for sharing your concerns about the billing and cost of the treatment you...

received. I am writing to you on behalf of the Homestead, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Homestead, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com in April 2016. I do apologize for the delay in responding to your inquiry. My review of your account shows a $2,500.00 payment from Dental First Finance was applied to your Aspen Dental account on February 05, 2016. On that date you received a repair for your denture. The charge for that service was $136.00. No further treatment was rendered and on March 28, 2016 a refund of the remaining credit of $2,364.00 was processed back to Dental First. For your review, I am enclosing a copy of your Aspen Dental account ledger history showing all transactions to date. Please note it also reflects the new $2,500.00 Dental First payment and a $1,500.00 check payment made on August 12, 2016, towards pending services.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]Enclosures (2)

September 15, 2016
Mr. [redacted]
RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]
Dear Mr. [redacted]:Thank you for sharing your concerns about the treatment you received and the...

balance showing owed. I am writing to you on behalf of the Monaca, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at the Monaca, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. All new patients of Aspen Dental must be evaluated by the treating dentist. This requires x-rays and an exam. The dentist cannot solely rely of the diagnosis of an outside dental provider. The reason you received an invoice is because your dental insurance did not pay for the x-rays. As a courtesy, I have removed the $106.00 showing due and your Aspen Dental account now reflects a zero balance due. No further invoices will be sent in this matter.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]
[redacted]
[redacted]

August 2, 2016
Hello [redacted],I have twice attempted to contact this consumer, but have been unable to reach her to notify her of a resolution to her concern.As per her complaint, the consumer had a $58.40 balance. This balance was the result of her dental insurance...

decuctible applied to diagnostic xrays, per her dental insurance policy. Our indoor signage with regards to New Patient Appointments, states *Free New Patient Exams coupons cannot be combined with insurance plans*, meaning the deductible applies. However, as a courtesy, we have extended a discount coupon to this patient's account in order to resolve the complaint for her. We hope this satifies the consumer's complaint.Thank you,
PA-FM Dental PC

Review: had upper plate made that was built crookedDesired Settlement: make replacment

Consumer

Response:

Hello this in regard to file #[redacted]. I went to Aspen Dental in [redacted] to have a upper partial denture replaced' The old ones got destroyed By a Dog I called the closet one to me to make appointment. l # listed and ended up in headquarters in Homestead Pa. They said I had to go to the one in Cranberry further out of my way I spoke to them an made appointment I believe three days later I had to find rides for the twenty some miles each way four days in a five day period . The end result was a crooked set of upper teeth. I never saw them until they were placed in my mouth. After glancing in the hand mirror I noticed that they were crooked but did not say any thinking that they did not place them right. After a few days of talking to an asking Friends myself and everybody else agreed that they were crooked I called to tell them about my issue an got Homestead headquarters again and they wanted to set me up in another location again. I told them that I did not want another appointment but I wanted to show them the fit and wan

Business

Response:

May 23,2016Mr. [redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Mr. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Cranberry Township, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Cranberry Township, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Office Manager, Nicholas. We are very sorry that you are not satisfied with the partial upper denture that you received in March 2016. Given your refusal to adhere to treatment protocols and your adverse interaction with office personnel, we will not be able to move forward with treatment for you. Upon confirmed receipt of the return of the partial denture provided by Aspen Dental, a full refund in the amount of $801.90 will be processed back to the Visa card account that you used to pay with on February 29, 2016. You may mail the denture via certified mail or bring it to the office where you can get a receipt. The refund will be processed within 48 hours after receipt is confirmed. For your review, I have enclosed a copy of your account ledger history.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I wish you the best as you move forward with a new dental provider. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]

Review: I first heard about Aspen Dental through their website. Their website at the time (including their storefront) had a sign that the first visit was free. I was also told this during my first visit when getting x-rays. No one ever mentioned any stipulations with the "free visit" until I came in for my second visit which was the actual cleaning. They tried saying I owed $98 before I could get my teeth cleaned and I couldn't be seen until I paid it. They said they charged me my $50 deductible from the x-rays, but the bill from the x-rays was $58.40 (the amount I am disputing). I understand how a deductible works, but it's the principle of this that they said it would be at no charge to me. If they said there may be a charge or something like that, then it would be different. I called my dental insurance after. They told me cleanings are covered 100% for preventative reasons and Aspen said they didn't see any problems from my x-rays for it to be considered otherwise. I believe this was a true bait-and-switch situation which needs to be stopped.Desired Settlement: I would like my bill of $58.40 to be credited.

Business

Response:

August 2, 2016Hello [redacted],I have twice attempted to contact this consumer, but have been unable to reach her to notify her of a resolution to her concern.As per her complaint, the consumer had a $58.40 balance. This balance was the result of her dental insurance decuctible applied to diagnostic xrays, per her dental insurance policy. Our indoor signage with regards to New Patient Appointments, states *Free New Patient Exams coupons cannot be combined with insurance plans*, meaning the deductible applies. However, as a courtesy, we have extended a discount coupon to this patient's account in order to resolve the complaint for her. We hope this satifies the consumer's complaint.Thank you, PA-FM Dental PC