PA-FM Dental PC

Review: I first heard about Aspen Dental through their website. Their website at the time (including their storefront) had a sign that the first visit was free. I was also told this during my first visit when getting x-rays. No one ever mentioned any stipulations with the "free visit" until I came in for my second visit which was the actual cleaning. They tried saying I owed $98 before I could get my teeth cleaned and I couldn't be seen until I paid it. They said they charged me my $50 deductible from the x-rays, but the bill from the x-rays was $58.40 (the amount I am disputing). I understand how a deductible works, but it's the principle of this that they said it would be at no charge to me. If they said there may be a charge or something like that, then it would be different. I called my dental insurance after. They told me cleanings are covered 100% for preventative reasons and Aspen said they didn't see any problems from my x-rays for it to be considered otherwise. I believe this was a true bait-and-switch situation which needs to be stopped.Desired Settlement: I would like my bill of $58.40 to be credited.

Business

Response:

August 2, 2016Hello [redacted],I have twice attempted to contact this consumer, but have been unable to reach her to notify her of a resolution to her concern.As per her complaint, the consumer had a $58.40 balance. This balance was the result of her dental insurance decuctible applied to diagnostic xrays, per her dental insurance policy. Our indoor signage with regards to New Patient Appointments, states *Free New Patient Exams coupons cannot be combined with insurance plans*, meaning the deductible applies. However, as a courtesy, we have extended a discount coupon to this patient's account in order to resolve the complaint for her. We hope this satifies the consumer's complaint.Thank you, PA-FM Dental PC

Review: I had a stroke on Feb 17th, after my initial visit and agreed to their financing options. Called on Feb 20 to cancel all services. Told matter would be taken care of. Was later called by finance company and told I was late on payment for services never delivered. Once again I made payment and was once again told matter was resolved. Received a paper bill in the mail on April 2nd 2016. Called them today and paid the bill off completely and was told they where reimbursed by aspen dental but I was expected to make up the difference.Desired Settlement: Refund of all monies I had paid out of pocket and no negative remarks on my credit report.

Business

Response:

September 15, 2016Ms. [redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the billing and cost of the treatment you received. I am writing to you on behalf of the Homestead, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. I certainly do apologize for your experience at the Homestead, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com in April 2016. I do apologize for the delay in responding to your inquiry. My review of your account shows a $2,500.00 payment from Dental First Finance was applied to your Aspen Dental account on February 05, 2016. On that date you received a repair for your denture. The charge for that service was $136.00. No further treatment was rendered and on March 28, 2016 a refund of the remaining credit of $2,364.00 was processed back to Dental First. For your review, I am enclosing a copy of your Aspen Dental account ledger history showing all transactions to date. Please note it also reflects the new $2,500.00 Dental First payment and a $1,500.00 check payment made on August 12, 2016, towards pending services.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]Enclosures (2)