PA Turnpike Commission

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In your letter of return your seemed to avoid the fact the you already sent the check back to me once and the fact that your equipment is not functioning properlyI am very disappointed and frustrated with your lack of taking responsibilities for you errors and you continue to push them off on to other people instead of standing up and taking responsibilities for your mistakesI again ask that the bill be canceled due to continue to waist my time with this claim Regards, [redacted]

Your complaint from the Revdex.com (Revdex.com) was forwarded to me for response,In investigating the allegations made in your complaint, our records indicate you were issued a Certificate of Passage (COP) in the amount of $when exiting at our [redacted] Interchange on 4/10/ A COP is issued when you exit our roadway through a cash lane and do not have the funds to pay the tollThe COP was issued for the maximum fare as you did not provide the toll collector with a ticket that would have provided your point of entryThe [redacted] Turnpike Commission accepted payment of your money order for $for the COPA screen print of the details associated with your COP are enclosed.The violation notice issued to you was for travel on 4/06/when you exited our roadway at the [redacted] Driver InterchangeThis interchange is for E-ZPass customers onlyPayment for this violation notice has not been receivedA copy of the violation notice is enclosedThe Commission will accept payment of the toll amount of $and waive the administrative feesPayment for the violation notice can be sent to my attention at the Commission.The Commission trusts that the information provided resolves your concerns in this matter.Sincerely,Laura MQ [redacted] Manager of ETC Customer Service Operations

June 9, Dear [redacted] .We are responding to the above ID number filed by [redacted] [redacted] was issued a violation notice when he exited our roadway through an E-ZPass lane but did not have a valid EZPassThe toll amount listed on the violation notice was for a full fare since we did not have information that identified [redacted] s point of entryHe indicated that construction near his entry point prevented him from obtaining a ticket that would verify his entry point.While [redacted] was not able to identify the specific entry point, he did indicate that it was near ***After attempting to locate information that would indicate the point of entry, it was determined that [redacted] had made several trips and knew the toll amount due to be approximately to The Commission agreed to adjust the toll amount due for this customer and waive the administration feeThe agreed upon payment was received from this Customer.The Commission now considers the matter resolved.Sincerely,

July 16, [redacted] ,This letter is in response to a complaint submitted on 7/8/2:30:PM with an assigned ID of [redacted] .By statute, specifically Section of the Pennsylvania Consolidated Statutes, the Commission is permitted to send a violation notice to the registered owner of a vehicle that fails to pay the prescribed toll at any location where tolls are collected by means of electronic toll collectionThe violation notice sent to the complainant is a result of images taken by our Violation Enforcement System when the vehicle exited through an E-ZPass lane at the SR [redacted] Interchange without a valid E-ZPass transponderThe Commission requested records from PennDOT who provided us with information indicating that the complainant was the registered owner of the vehicle.The violation notice the complainant was sent provided a clear picture of the license plate number and the make and model of the vehicleThe complainant states that she paid her toll but the exit plaza where she received the violation was an E-ZPass only interchange (no cash collectors) and she was traveling MPH upon exitingThere are no comments in our system that the complainant contacted us with any concerns or questions that she may have regarding this violation.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid cash for the toll on early May 20th. I arrived on the turnpike at the Bensalem exit and exited at Valley Forge. I paid cash and it appears that the transponder also charged me. I want the actual video tape re-ran so you can see that I paid for the toll in cash. I have double paid. The transponder worked sometimes and sometimes it did not Regards, [redacted]

I would give zero stars because the *11 emergency help line was busy for 30 minutes (I later got a call that said the phone lines were down) and because Triple AAA is not "allowed" to service your car on the PA turnpike, so I was stranded with a flat tire at the side of a wildly busy section of the turnpike on Saturday morning with no help available. I'm giving a rating of 4 stars because a State Farm - PA turnpike safety vehicle stopped to help me. Mr. Hicks was an amazingly kind and helpful gentleman. He not only helped me with my tire struggle, he directed me to the nearest place to get a replacement (my tire was dead). What a kind man. Thank you, Mr. Hicks.

Dear *** ***.First and foremost let me first start off by saying that the Violation Notices we mail out are not scamsThey are simply bills for unpaid tolls on the Pennsylvania TurnpikeThe liability of payment for these Violations belongs to the registered owner of the vehicle that
exited the lane without making paymentWe received your letter and contacted the customer regarding his violationWhile he admits it is his license plate, he claims he was never in PennsylvaniaWe reviewed the image of the vehicle while on the phone with the customerSince the image was during the evening hours and a little dark, we decided to err on the side of caution that there was a possibility that the model of the vehicle was not a match to the model he drivesWe voided his Violation and mailed him an Acceptance of Appeal Letter advising him he is no longer liable for the Violation NoticeAs for the customer's issue contacting our Office through our toll free numberWe have only recently started pursuing drivers outside of the Continental United StatesWe were not aware when we started doing so, that there would be an issue with customer contacting us at our toll free numberIt was brought to our attention recently and we are in the process of remedying the issue so all Customers will be able to contact our OfficeI hope that this answers all of your concernsI will be mailing in as well as faxing in a copy of this letter to ensure that it reaches you directlyShould you need further assistance, please don't hesitate to contact me.Sincerely,April S
EZPass Violations Manager

June 5, Dear *** ***:
The Pennsylvania Turnpike Commission (Commission) is unable honor your request to waive the amount due for violation notice ***Per our Trust Indenture with the Commonwealth of Pennsylvania, the Commission is required to collect all tolls except in circumstances related to natural disasters, emergencies and military action/preparednessIn relation to the information indicated in your letter that neither you nor any employee of ** *** *** ** *** were operating the vehicle, PA Consolidated Statutes, Section 8117, indicates that the liability for the toll is the responsibility of the registered owner of the vehicleAs indicated in our previous correspondence dated May 27, 2015, incomplete information was received within the time permitted to infer the violation notice to the operator of the vehicle at the time of travelTherefore, ** *** *** ** *** is responsible for payment of the toll.To resolve this matter, please submit payment in the amount of $to my attention at the CommissionUpon receipt, this matter will be resolved.Sincerely,Laura Q.Manager of ETC Customer Service Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
** *** *** / *** ** *** nor any employees were operating the vehicle at the time of said violationWe are a RV rentals company and if a customer chose to use there personal **pass that is between you and themWe attempted to give you the information twice of the person that operated the vehicleYou had enough information to turn the violation over to the offending person. You say in your return letter that your ** pass works 99% of the timeIF you would check my account you would see numerous violations on my account for violations that had to be transferred and most of these customers have had ** pass with them and your equipment does not function properly therefore you waist our employees time responding to violations when you ** pass equipment is not functioning properlyYour equipment is not functioning properly and therefore we should not held responsible for Pa Turnpike errors and mistakes
MY mistake in the orignial complaint I said the check was sent you on 5/31/and It was 3/31/the check was not postdated we even send a copy of the collection agency paper along in so you would know what it was for. I am going back to what I originally requested and the was the $fee be waved because you continue to waist my time with your violations when your equipment is not working properly and we even attempted to pay and you sent it back and to begin with ** *** *** / *** ** *** or any of its employess were not operating the vehicle at the time of violation
Regards,
*** ***

May 26, Dear *** ***:Your complaint from the Revdex.com (Revdex.com) was forwarded to me for response.In investigating the allegations made in your complaint, our records indicate a violation notice was issued when we identified the vehicle bearing registration
** *** exiting our roadway through an ***Pass Only lane without a valid ***Pass transponderVehicle registration records provided by PennDOT identified the registered owner as ** *** *** ***An appeal was received on 8/25/which attempted to infer liability for the violation to another partyThe documentation received for the appeal was incompleteThis information was provided via a phone call and a letter on 8/25/On 9/10/and 10/30/14, our staff responded to phone calls that the time period to transfer the notice had expiredOn 10/30/14, you were also advised that the notice could be resolved by submitting a check or money order for $Your letter to the Revdex.com indicates a check dated 5/31/for $was submitted for payment The Pennsylvania Turnpike Commission (Commission) is unable to accept a postdated check so it was returned to you.The Commission also investigated the allegations made in your complaint regarding our equipmentWe reviewed transactions that occurred before and after the time period when the violation occurredOur system was operating properly and read ***Pass transponders appropriatelyThe ***Pass transponder will read 99.9% of the time when properly mounted in the correct type of vehicleShould you be experiencing issues with the transponder being read, it is recommended that you verify whether the transponder is properly mountedThe ***Pass account you have is for personal vehicles; the transponders assigned to it are for personal vehicles, not RVs which may be why you are experiencing a problemThe Commission recommends that you consider opening the correct type of account for the vehicles that you own.Upon receipt of payment for $which will be applied to the unpaid violation notice, the Commission will consider this matter resolved.Sincerely,
Laura Q.Manager of ETC Customer Service Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I paid cash for the toll on early May 20th. I arrived on the turnpike at the Bensalem exit and exited at Valley Forge. I paid cash and it appears that the transponder also charged me. I want the actual video tape re-ran so you can see that I paid for the toll in cash. I have double paid. The transponder worked sometimes and sometimes it did not
Regards,
[redacted]

September 10, 2015
Dear [redacted]:
This letter in in response to the above-referenced complaint filed against the Pennsylvania Turnpike Commission.
In investigating your claims, our system did read your transponder when you entered our roadway at Bensalem on 5/4/15 and again when...

you exited at Valley Forge. However, our records indicate that the transaction was sent to the NJ [redacted]Pass Customer Service Center with a toll amount of $0. The transaction amount of $0 has been verified with the NJ [redacted]Pass Customer Service Center. Since you only paid cash for your trip on 5/4/15, no refund is due.We also researched your travel on 6/4/15. Our records indicate you entered our roadway at Valley Forge and exited via lane 11 at Bensalem. Your transponder was read and a transaction for the [redacted]Pass toll of $3.26 was sent to the NJ [redacted]Pass Customer Service Center. Lane 11 at the Bensalem Interchange was operating in [redacted]Pass Only mode. There was no collector in the lane to accept payment of cash for your travel. Enclosed with this letter is the report from our system that indicates the status of the lane.
Based on the information provided, you are not due a refund from the Pennsylvania Turnpike Commission. The Commission considers this matter resolved.
Sincerely,
Laura Q. 
Manager of ETC Customer Service Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
In your letter of return your seemed to avoid the fact the you already sent the check back to me once and the fact that your equipment is not functioning properly. I am very disappointed and frustrated with your lack of taking responsibilities for you errors and you continue to push them off on to other people instead of standing up and taking responsibilities for your mistakes. I again ask that the 5.00 bill be canceled due to continue to waist my time with this claim.  
Regards,
[redacted]

June 9, 2014
Dear [redacted].We are responding to the above ID number filed by [redacted].[redacted] was issued a violation notice when he exited our roadway through an E-ZPass lane but did not have a valid EZPass. The toll amount listed on the violation notice was for a full...

fare since we did not have information that identified [redacted]s point of entry. He indicated that construction near his entry point prevented him from obtaining a ticket that would verify his entry point.While [redacted] was not able to identify the specific entry point, he did indicate that it was near [redacted]. After attempting to locate information that would indicate the point of entry, it was determined that [redacted] had made several trips and knew the toll amount due to be approximately 15 to 17. The Commission agreed to adjust the toll amount due for this customer and waive the administration fee. The agreed upon payment was received from this Customer.The Commission now considers the matter resolved.Sincerely,

Your complaint from the Revdex.com (Revdex.com) was forwarded to me for response,In investigating the allegations made in your complaint, our records indicate you were issued a Certificate of Passage (COP) in the amount of $36.75 when exiting at our [redacted] Interchange on 4/10/2015....

A COP is issued when you exit our roadway through a cash lane and do not have the funds to pay the toll. The COP was issued for the maximum fare as you did not provide the toll collector with a ticket that would have provided your point of entry. The [redacted] Turnpike Commission accepted payment of your money order for $5 for the COP. A screen print of the details associated with your COP are enclosed.The violation notice issued to you was for travel on 4/06/2014 when you exited our roadway at the [redacted] Driver Interchange. This interchange is for E-ZPass customers only. Payment for this violation notice has not been received. A copy of the violation notice is enclosed. The Commission will accept payment of the toll amount of $34.95 and waive the administrative fees. Payment for the violation notice can be sent to my attention at the Commission.The Commission trusts that the information provided resolves your concerns in this matter.Sincerely,Laura M. Q[redacted] Manager of ETC Customer Service Operations

July 16, 2014[redacted],This letter is in response to a complaint submitted on 7/8/2014 2:30:17 PM with an assigned ID of [redacted].By statute, specifically Section 8117 of the Pennsylvania Consolidated Statutes, the Commission is permitted to send a violation notice to the...

registered owner of a vehicle that fails to pay the prescribed toll at any location where tolls are collected by means of electronic toll collection. The violation notice sent to the complainant is a result of images taken by our Violation Enforcement System when the vehicle exited through an E-ZPass lane at the SR ** Interchange without a valid E-ZPass transponder. The Commission requested records from PennDOT who provided us with information indicating that the complainant was the registered owner of the vehicle.The violation notice the complainant was sent provided a clear picture of the license plate number and the make and model of the vehicle. The complainant states that she paid her toll but the exit plaza where she received the violation was an E-ZPass only interchange (no cash collectors) and she was traveling 46 MPH upon exiting. There are no comments in our system that the complainant contacted us with any concerns or questions that she may have regarding this violation.Sincerely,

October 27, 2014
sans-serif;">Dear [redacted]Your complaint from the Revdex.com (Revdex.com) was forwarded to me for response.In investigating the allegations made in your complaint, our records indicate that the Customer Service Representative (CSR) who spoke to you back in July 2013 advised that the Pennsylvania Turnpike Commission (PTC) would replace the current transponder on your account without a fee. While I know that you believe the CSR was referring to providing you with a free motorcycle transponder, our program does not allow additional transponders be added to an [redacted] account without a payment.While misunderstandings do occur, the PTC's [redacted] Agreement indicates that a payment of $35 is required for each transponder on the account. We apologize for any confusion that occurred. However, we are unable to grant your request to add an additional transponder for your motorcycle without charging your account appropriately.Sincerely,Laura M. Manager of ETC Customer Service Operations

Review: I received a letter in mail regarding a violation that we need to pay!It gives a date and an unclear photo, which I assume is a picture of a car?It states that "we exited the Pennsylvania Turnpike through an E-ZPass lane and did not pay the toll due!"It says to detach and return remittance form below with a payment?I tried calling the phone number to the "so called business," and a recording comes on saying "number not assigned."We live in Ontario, Canada and were no where near the state of Pennsylvania on the date they put, which was AUGUST 15, 2014?It is however our plate number for our car??We appreciate your assistance in this matter![redacted]Desired Settlement: Just to find out whether this is ligitamate, so we don't have our privacy compromised!And to protect further scams, if it is one, tp us and others!We do travel the 407 into Toronto, the odd time, BUT I don't think this is related in any way!We receive our bill from the 407 and pay it promptly!

Business

Response:

Dear [redacted].First and foremost let me first start off by saying that the Violation Notices we mail out are not scams. They are simply bills for unpaid tolls on the Pennsylvania Turnpike. The liability of payment for these Violations belongs to the registered owner of the vehicle that exited the lane without making paymentWe received your letter and contacted the customer regarding his violation. While he admits it is his license plate, he claims he was never in Pennsylvania. We reviewed the image of the vehicle while on the phone with the customer. Since the image was during the evening hours and a little dark, we decided to err on the side of caution that there was a possibility that the model of the vehicle was not a match to the model he drives. We voided his Violation and mailed him an Acceptance of Appeal Letter advising him he is no longer liable for the Violation Notice.As for the customer's issue contacting our Office through our toll free number. We have only recently started pursuing drivers outside of the Continental United States. We were not aware when we started doing so, that there would be an issue with customer contacting us at our toll free number. It was brought to our attention recently and we are in the process of remedying the issue so all Customers will be able to contact our Office.I hope that this answers all of your concerns. I will be mailing in as well as faxing in a copy of this letter to ensure that it reaches you directly. Should you need further assistance, please don't hesitate to contact me.Sincerely,April S EZPass Violations Manager

I called turnpike about being overcharged, according to their own fee schedule, for a nonconsensual tow off turnpike. Instead of looking into the issues I raised, they let the company give them false excuses n tell me the tow co will contact me to explain charges. When they called they wouldnt explain. The only thing they said was something didnt bleed threw the carbon copy, and for me to come down for new receipt. I did and when I got it, I again asked if they could explain y my charges are above the turnpike website fee schedule. They just said thats ur receipt n there is the door. So while walking out I raised my phone n took a pic then instantly the owners son charged after me. I tried to get out n run but several men from inside and out chased me three blocks beat me up, stole my phone deleted all my pics n then smashed it to the ground. After all this I tried to call turnpike back n they said because the incident then I can take any complaints to athorities. However the local police who also contract this garage for tows, saw my bodily injury, had even said dnt bleed on his car. Claimed to have seen the tape, refused to arrest any of them n cited me for harassment for wanting an explination n came back because they told me to

Review: I received a violation from the Pennsylvania Turnpike Commission for not paying a toll. I paid my toll and the picture they sent did in no way confirm their allegation. This is fraudulent and I am appealing the notice. I am annoyed by their accusation. I don't know if I am the first complaint. However, I wanted to complain about this unfair practice.Desired Settlement: I should not have to pay toll twice. Therefore, I am asking for the Revdex.com to intervene and investigate. Thanks

Business

Response:

July 16, 2014[redacted],This letter is in response to a complaint submitted on 7/8/2014 2:30:17 PM with an assigned ID of [redacted].By statute, specifically Section 8117 of the Pennsylvania Consolidated Statutes, the Commission is permitted to send a violation notice to the registered owner of a vehicle that fails to pay the prescribed toll at any location where tolls are collected by means of electronic toll collection. The violation notice sent to the complainant is a result of images taken by our Violation Enforcement System when the vehicle exited through an E-ZPass lane at the SR ** Interchange without a valid E-ZPass transponder. The Commission requested records from PennDOT who provided us with information indicating that the complainant was the registered owner of the vehicle.The violation notice the complainant was sent provided a clear picture of the license plate number and the make and model of the vehicle. The complainant states that she paid her toll but the exit plaza where she received the violation was an E-ZPass only interchange (no cash collectors) and she was traveling 46 MPH upon exiting. There are no comments in our system that the complainant contacted us with any concerns or questions that she may have regarding this violation.Sincerely,