Pacific Bell DSL Services

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] , my bill was not months behind I've spoken with other electric companies and they agree that in such a matter that they would not cut a customer off in a one month periodMy bill wasn't behind two monthsI contacted [redacted] and [redacted] The bill woul have been two months with a pay by due date before interruption of serviceAlso they would have tagged the door first not sneak and turn some one service off, also I must add I have a daughter that takes breathing treatments due to her sever asthma

Revdex.com: I have contacted a representative via phone and accepted their resolution in this matterI have also reviewed the response made by the business on your site in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as well Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company they advised me that there was nothing they could do because my SSN was attachedAfter the phone call they still could not provide me with proper proof that I was the one who opened the accountI will not provide them with ANY documentation until the can provide me with a Copy of my SS Card and my MS ID or DL that was providedPlease send me a copy of the contract with my signature and the copy of my DL/ID and the copy of my SS cardAlso send me proof of Verification and Validation that was usedOnce those proper document are submitted to myself I will then move forward to proving whatever else they need Regards, [redacted] ***

We believe this one was resolved a few weeks ago It rings a bell because when the lady called back she kept giving [redacted] 's name, but it was in fact another rep Do you have a customer name or address on this one so we can be sure?

Mississippi Power Company does not door tag as part of our collections processHowever, Mississippi Power Company uses proactive phone calls as a courtesy for delinquent bill notificationUnder Rule of “The Rules Governing Electric Service” on file with the Mississippi Public Service Commission, states the following: “A bill for electric service shall be rendered by Company for each service month and is payable at Company's office within ten (10) days following date rendered, or on or before delinquent date shown on bill, whichever is laterIf such bill is not paid when so payable, Company may at any time after expiration of five (5) days written notice, suspend service to CustomerIf such bill is not paid within a further period of seven (7) days, Company may, at its option, treat service contract with Customer as terminated, whereupon all rights of Customer shall cease; provided, however, in such event Customer shall be liable to Company for all sums due as of date of such suspension of service and in addition thereto monthly minimum bills for unexpired portion of Customer's service contract or any existing renewal thereof, and Company shall have right to remove its meters and other property from Customer's premises.” As answered in our initial response: On July 19, Mr [redacted] ’ was rendered an electric service bill with payment due on August 2, On August 5, 2016, Mississippi Power Company attempted to contact Mr [redacted] via a courtesy callOn August 10, Mr [redacted] ’ service was disconnectedThese actions fall within the guidelines of Rule

As of January 1, rules, known as the “Red Flag Rules”, were issued under the Fair and Accurate Credit Transaction Act (FACTA) These rules require creditors to establish a written program that includes reasonable policies and procedures designed to deter, prevent, and mitigate identity theft It is the policy of Mississippi Power Company to abide by FACTA.All new and existing customers, residential and commercial, must have a credit score obtained when applying for service to alert Mississippi Power Company to any fraud or active duty alerts “Credit scoring" is the resource used to assist in the identification and risk assessment of a new residential customerIt is a direct line to Equifax Credit Information Services, Incand is used in determining if a security deposit is necessary as well as fraud or active duty alertsWhen a new customer requests service, the "previous address" (where the customer currently lives at the time of the application for service) and social security number are used to access the credit score If a customer cannot or will not provide an address for the credit score, they will be advised to go into a local office with the appropriate identification If a customer provides the current address and SSN, and there are no fraud or active duty alerts, service will be established.A customer will be required to visit a local office to pay the deposit if required based on the credit score Identification is required only if the credit score reflects possible fraud or has an active duty alert reflected.In Mr***s situation, a call was received to activate service, a SSN and address was provided A credit score was run on the SSN provided The SSN did not reflect fraud or have an active duty alert to flag MPC that this was not Mr*** A deposit of $was paid in cash in a local office No identification was required due to the customer providing the SSN and address which followed all FACTA guidelines.When speaking to Mr***, he stated that possibly a family member had used his identification He also stated that he was incarcerated at the time of service In an effort to resolve the complaint, Mr [redacted] was requested to provide proof of his incarceration date.Mississippi Power Company will be more than willing to assist Mr [redacted] with this matter once proof of incarceration is provided

In the compliant, [redacted] states no notice of a possible disconnection of electric service was received [redacted] was mailed a bill in late July of a need for payment or the possibility of disconnection of electric serviceAdditionally, [redacted] received a Pro Active telephone call advising them of the need for payment( [redacted] has received has received twelve (12) Pro Active calls over the last eleven (11) months.) Pro Active Calls are made to customers that have become delinquent in their payment for electric serviceThe calls are made when the electric service bill is delinquent and a few days prior to when the disconnection could take placeWhen the calls are made contacts (notes) are placed on the customer’s account with the possibility of a few messages regarding the outcome of the callFor example: · Live Answer and Early Hang up (Customer answered the call and disconnected the call before listening to the entire message) · Answering Machine (Call made but was connected to answering machine or voice machine)· No Answer (Call made, no answer or pick up by the receiver)· Invalid Telephone NumberAlso, on the electric service bill that customers receive notices will appear when delinquent amounts are billed with the current amountThe following notice appeared on the electric service bill for [redacted] for the billing period June – July 23, 2015: Important Payment Notice Because we value your business, we want to minimize the possibility of a service interruptionWe appreciate you paying your bill promptlyIf you cannot pay this bill by August 6, 2015, please call us at 1-800-532-If payment is not received by the due date, you may be required to pay a depositAdditionally, your service could be disconnected, in which case you will be charged a reconnection fee to restore serviceIf you have any questions about this bill, please contact us before your payment is dueThank you for allowing us to serve youMississippi Power does not provide door hangers prior to disconnection of electric service.Mississippi Power Company does not provide door hangers to disconnection of electric serviceBelow is a contact timeline for [redacted] the period of 7/11/through 8/14/2015: 7/14/- Pro Active Call made to customer due to non-paymentAnswering Machine7/23/– Electric service bill mailed to customer with delinquency notice printed on bill stating that there is a possibility of disconnection of service if payment not received by August 6, (Example of bill message above)8/11/- Pro Active Call made to customer due to non-paymentLive Answer and Early Hang up8/14/– Electric Service Disconnected at 1:p.mCDST8/14/– Credit Card Payment made at 7:p.mCDST8/14/– Re-connection of electric service at 7:p.mCDST

Complaint: [redacted] I am rejecting this response because: First of all, I had just paid a $200+ bill (cannot remember exact amount), that bill was sent to the leasing officeI did not receive the $billThe service was turned on in my name around 06/I still cannot understand how I am being billed twice in one monthAs far as the phone call, yes theymay have called; however, they did not leave a messageI work, and am not always able to answer my phone; therefore, a message stating the nature of the call would have been appreciated, and I could have resolved the issueNow, I also need clarification as it seems they are double billing the office as well as meI do not know where the $bill came from, because as I previously stated, I had just paid a bill that was due a couple of days before 07/ How many days are in their billing cycle and why am I being billed at day billing cycles? Are they still sending bills to the leasing office as well as to me? Regards, [redacted]

We are refunding the NSF fee to Ms [redacted] and a representative of Mississippi Power has tried to contact (left voicemales) her reagrding her questions

Complaint: [redacted] I am rejecting this response because: it's not fair to the consumerdays is not enough time days from the due date would be fairThis company makes millions they can give days as far as a call I did not receive it If so what is my number Regards, [redacted]

Ms*** was enrolled in the Bill Extender Program, which extended her delinquent date When she received her bills it reflected the balance that was extended past the original delinquent date along with the balance for the current monthThis can be confusing to the customer because it
appears they are delinquent, when in essence we've provided her an extended delinquent date Ms*** will be removed from the Bill Extender Program and any late fees that may have been billed to her this year will be credited to her account

This one is indeed the same one resolved a
few weeks ago. We spoke with Mrs*** on July 28th and agreed to credit the deposit paid to her account. We explained as long as there is prompt payment history and no collection activity on the account, no future deposit will be assessed. The disconnect notice she referenced was due to a check payment being returned as non-sufficient funds

New Customers that are established for less than months at Mississippi Power Company are disconnected for non payment if they do not pay their bill on time in that first yearMr***' account was established in May of 2016.Mr***' billing period was from June 16,
to July 19, his bill was emailed to him on July 19, 2016. The message below was printed on bill asking customer to let us know if he could not pay the bill by 5pm on 08/02/2016 Because we value your business, we want to minimize the possibility of a service interruption.We appreciate you paying your bill promptlyIf you cannot pay this bill by August 2, 2016,please call us at 1-800-532-If payment is not received by the due date, you may berequired to pay a depositAdditionally, your service could be disconnected, in which case youwill be charged a reconnection fee to restore serviceIf you have any questions about this bill,please contact us before your payment is dueThank you for allowing us to serve you. On August 5, 2016 a proactive call was made to Mr***. The phone was answered and hung up. On August 10, Services were disconnected at 10:AM, at 11:AM Customer came to Biloxi office and paid bill and at 1:PM Mr***' service was restored

Mississippi Power Company has documentation stating that a bill was mailed 06/which has a disconnect statement on the billIt reads "If you cannot pay this bill by July 13, 2015, Please call us at 1-800-532-1502....Additonally, your service could be disconnected..."Customer was called at
the phone number provided to Mississippi Power Company on 07/at 10:and answering machine picked up.There was one notice given on the bill and and an attempted phone call to notify customer of payment past due date.On 07/service was disconnedted at the meter 9:19am (days after the July due date), after payment was made on 07/service was restored at 2:20pm

Complaint:
***
I am rejecting this response because: My light bill is continuing to rise for the past two monthsI don't know how they figure I understandIt's not rightI'm not the only one in my neighborhood with this same complaintIt's only Mississippi PowerIf they look back in past summers, they will see that my bill hasn't been this highI didn't agree with anything
Regards,
*** ***

Revdex.com:
I have contacted a representative via phone and accepted their resolution in this matter. I have also reviewed the...

response made by the business on your site in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as well.
Regards,
[redacted]

Mississippi Power Company does not door tag as part of our collections process. However, Mississippi Power Company uses proactive phone calls as a courtesy for delinquent bill notification. Under Rule 607 of  “The Rules Governing Electric Service” on file with the Mississippi Public Service Commission, states the following:                           “A bill for electric service shall be rendered by Company for each service month and is payable at Company's office within ten (10) days following date rendered, or on or before delinquent date shown on bill, whichever is later. If such bill is not paid when so payable, Company may at any time after expiration of five (5) days written notice, suspend service to Customer. If such bill is not paid within a further period of seven (7) days, Company may, at its option, treat service contract with Customer as terminated, whereupon all rights of Customer shall cease; provided, however, in such event Customer shall be liable to Company for all sums due as of date of such suspension of service and in addition thereto monthly minimum bills for unexpired portion of Customer's service contract or any existing renewal thereof, and Company shall have right to remove its meters and other property from Customer's premises.”   As answered in our initial response: On July 19, 2016 Mr. [redacted]’ was rendered an electric service bill with payment due on August 2, 2016. On August 5, 2016, Mississippi Power Company attempted to contact Mr. [redacted] via a courtesy call. On August 10, 2016 Mr. [redacted]’ service was disconnected. These actions fall within the guidelines of Rule 607.

Complaint: [redacted]
I am rejecting this response...

because: The company they advised me that there was nothing they could do because my SSN was attached. After the phone call they still could not provide me with proper proof that I was the one who opened the account. I will not provide them with ANY documentation until the can provide me with a Copy of my SS Card and my MS ID or DL that was provided. Please send me a copy of the contract with my signature and the copy of my DL/ID and the copy of my SS card. Also send me proof of Verification and Validation that was used. Once those proper document are submitted to myself I will then move forward to proving whatever else they need.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: First of all, I had just paid a $200+ bill (cannot remember exact amount), that bill was sent to the leasing office. I did not receive the $160 bill. The service was turned on in my name around 06/29. I still cannot understand how I am being billed twice in one month. As far as the phone call, yes theymay have called; however, they did not leave a message. I work, and am not always able to answer my phone; therefore, a message stating the nature of the call would have been appreciated, and I could have resolved the issue. Now, I also need clarification as it seems they are double billing the office as well as me. I do not know where the $160 bill came from, because as I previously stated, I had just paid a bill that was due a couple of days before 07/13.  How many days are in their billing cycle and why am I being billed at 17 day billing cycles? Are they still sending bills to the leasing office as well as to me?
Regards,
[redacted]