Pacific Bell DSL Services

We believe this one was resolved a few weeks ago.  It rings a  bell because when the lady called back she kept giving [redacted]'s name, but it was in fact another rep.     Do you have a customer name or address on this one so we can be sure?

As of January 1, 2008 rules, known as the “Red Flag Rules”, were issued under the Fair and Accurate Credit Transaction Act (FACTA).  These rules require creditors to establish a written program that includes reasonable policies and procedures designed to deter, prevent, and mitigate identity theft.  It is the policy of Mississippi Power Company to abide by FACTA.All new and existing customers, residential and commercial, must have a credit score obtained when applying for service to alert Mississippi Power Company to any fraud or active duty alerts.  “Credit scoring" is the resource used to assist in the identification and risk assessment of a new residential customer. It is a direct line to Equifax Credit Information Services, Inc. and is used in determining if a security deposit is necessary as well as fraud or active duty alerts. When a new customer requests service, the "previous address" (where the customer currently lives at the time of the application for service) and social security number are used to access the credit score.  If a customer cannot or will not provide an address for the credit score, they will  be advised to go into a local office with the appropriate identification.  If a customer provides the current address and SSN, and there are no fraud or active duty alerts, service will be established.A customer will be required to visit a local office to pay the deposit if required based on the credit score.  Identification is required only if the credit score reflects possible fraud or has an active duty alert reflected.In Mr. [redacted]s situation, a call was received to activate service, a SSN and address was provided.  A credit score was run on the SSN provided.  The SSN did not reflect fraud or have an active duty alert to flag MPC that this was not Mr. [redacted].  A deposit of $250 was paid in cash in a local office.  No identification was required due to the customer providing the SSN and address which followed all FACTA guidelines.When speaking to Mr. [redacted], he stated that possibly a family member had used his identification.  He also stated that he was incarcerated at the time of service.  In an effort to resolve the complaint, Mr. [redacted] was requested to provide proof of his incarceration date.Mississippi Power Company will be more than willing to assist Mr. [redacted] with this matter once proof of incarceration is provided.

Service was connected 06/29 Deposit on account $250.Account Establish fee $35 Normally deposit is collected up front however after customer made complaint to the Public Service Commission we agreed for her to pay deposit in 2 payments.   $125 on 06/29 and  $125 + AccountEstablishment fee $35 with the first billing.  The customer paid $125 on 06/29.The first bill was mailed on  06/29 for the balance due $160. ($125 Deposit + $36 Account Establishment ) and was due to be paid on 07/13/2015.  The second bill was mailed on 07/16 for  $309.90 INCLUDED PAST DUE BILL DUE ON 07/13  ( $125 balance of deposit + $35 Account Establish fee + Current Electric service bill $145.90+ Late Fee $4.) Services disconnected 07/23  for not paying the past due amount due on 07/13 in the amount of  $160  ($125. Deposit balance + $35 Account Establish fee) 07/23  reconnect fee of $40 was billed to the customer due on the new bill. 07/26 Customer went online and made an arrangement to pay bill   $148.90 on 08/27.Billing for [redacted] is being sent to [redacted] MS  [redacted]. No bills are being sent to the management company office.  All monies  billed to customer are owed and payable by customer.       Our call system is computer generated and does not leave messages when answering machines pick up.       Our customer service representatives are always willing to assist in answering any questions that customers may have regarding billing.

A representative of Mississippi Power Company contacted Ms. [redacted] on July 16, 2015 and reviewed her power usage in relationship with our warmer weather. Our representative also provided her with tips on how to be more energy efficient. She understood.

We are refunding the NSF fee to Ms. [redacted] and a representative of Mississippi Power has tried to contact (left voicemales) her reagrding her questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] , my bill was not 2 months behind I've spoken with other electric companies and they agree that in such a matter that they would not cut a customer off in a one month period. My bill wasn't behind two months. I contacted [redacted] and [redacted]. The bill woul have been two months with a pay by due date before interruption of service. Also they would have tagged the door first not sneak and turn some one service off, also I must add I have a daughter that takes breathing treatments due to her sever asthma.

We called Mr. [redacted] this afternoon. Mr. [redacted] has agreed to provide us information on 9/26/2017 that will allow Mississippi Power Company to get this resolved. When he does this we will begin working on his request.

We are going to have a representative of Mississippi Power Compamy contact Ms. [redacted] and we will schedule an appointment to perform a energy audit of her home.

Complaint: [redacted]
I am rejecting this response because: it's not fair to the consumer. 10 days is not enough time 30 days from the due date would be fair. This company makes millions they can give 30 days as far as a call I did not receive it . If so what is my number . 
Regards,
[redacted]

In the compliant, [redacted] states no notice of a possible disconnection of electric service was received. [redacted] was mailed a bill in late July 2015 of a need for payment or the possibility of disconnection of electric service. Additionally, [redacted] received a Pro Active telephone...

call advising them of the need for payment. ([redacted] has received has received twelve (12) Pro Active calls over the last eleven (11) months.) Pro Active Calls are made to customers that have become delinquent in their payment for electric service. The calls are made when the electric service bill is delinquent and a few days prior to when the disconnection could take place. When the calls are made contacts (notes) are placed on the customer’s account with the possibility of a few messages regarding the outcome of the call. For example: · Live Answer and Early Hang up (Customer answered the call and disconnected the call before listening to the entire message) · Answering Machine (Call made but was connected to answering machine or voice machine). · No Answer (Call made, no answer or pick up by the receiver). · Invalid Telephone Number. Also, on the electric service bill that customers receive notices will appear when delinquent amounts are billed with the current amount. The following notice appeared on the electric service bill for [redacted] for the billing period June 23 – July 23, 2015: Important Payment Notice Because we value your business, we want to minimize the possibility of a service interruption. We appreciate you paying your bill promptly. If you cannot pay this bill by August 6, 2015, please call us at 1-800-532-1502. If payment is not received by the due date, you may be required to pay a deposit. Additionally, your service could be disconnected, in which case you will be charged a reconnection fee to restore service. If you have any questions about this bill, please contact us before your payment is due. Thank you for allowing us to serve you. Mississippi Power does not provide door hangers prior to disconnection of electric service.Mississippi Power Company does not provide door hangers to disconnection of electric service. Below is a contact timeline for [redacted] the period of 7/11/2015 through 8/14/2015: 7/14/15 - Pro Active Call made to customer due to non-payment. Answering Machine. 7/23/15 – Electric service bill mailed to customer with delinquency notice printed on bill stating that there is a possibility of disconnection of service if payment not received by August 6, 2015. (Example of bill message above). 8/11/15 - Pro Active Call made to customer due to non-payment. Live Answer and Early Hang up. 8/14/15 – Electric Service Disconnected at 1:37 p.m. CDST. 8/14/15 – Credit Card Payment made at 7:15 p.m. CDST. 8/14/15 – Re-connection of electric service at 7:57 p.m. CDST.

I was able to speak to a representative and although I still don't agree with my bill, she did inform me of things I  can try to make my bill cheaper inside the home. Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]