Pacific Columns Inc

Thank you for your help in resolving this issue between myself and *** ***t. I am satisfied now with their resolution of the dispute. I appreciate your intervention very much! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Dear Revdex.com of San Diego,I just wanted to thank you for helping me with the above complaint against Pacific Columns (Architectural Depot). They have refunded my money albeit begrudgingly, and I appreciate your part in helping that to happen! Sincerely, *** ***

Good Afternoon ***, We are so sorry to hear you did not receive your shutters as expectedDo you know where you purchased your previous shutters from? And what manufacturer the shutters were made from? There are many different shutter manufacturers in the market that produce similar styles and
colorsWe only offer vinyl shutters from two manufacturersThere have been no changes to the style or color of the shutters with either companyWe would like the opportunity to look further into this issuePlease contact our disputes team at ***@pcienterprises so we can research your claimThank you,

The customer purchased four of our 8”x 10” Endura Stone Columns in a Textured Finish, Pebble stone colorThe columns were fulfilled and shipped as placedReviewing our customer service team case, the complaint was regarding the customer being unsatisfied with the color of the columns they chose
The customer was advised the columns were discontinued and cannot be returnedThe columns are able to be painted over to a color of the customer’s choosingOur sales team walked the customer through this processThe textured finished columns have unfortunately been discontinued this yearThe columns do still carry the lifetime warranty, any warranty issues with the columns and will be replaced with our paintable columns if there our any issues. Please contact me directly if you have not seen the credit, 800-294-1098, ext***.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

We are very sorry you are dissatisfied with your columnsWe always strive for 100% customer satisfaction always. The picture you sent looks correct to usOur Endura-Craft columns are always made with rounded corners on the raised panels unless otherwise specifiedThe website doesn’t specify
either way, and the pictures online are not detailed enough to tell either way.We also offer “square corner” raised panel column, but it costs a little more than the standard, and needs to be specified as such before ordering.Potential solutions for you:A) Use the columns as they areWe use this design because it is very well liked by most customers.B) Have a carpenter adjust the columns on site (the materials work just like wood in terms of routing and sanding)

Hi [redacted], We are so sorry to hear you had difficulty cancelling your order. We have our technical team looking into the issue with our cancellation button on the website. We do show your order was cancelled as of 02/26/18 and your card was never charged.Please let us know if there is anything...

else we can do for you.Thank you,

"line-height:115%>We are very sorry for any rudeness you feel you received from our
customer service teamWe will definitely be looking into your call with or
customer service team Our return policy
is available on our website for any customer review under terms and polices, http://www.architecturaldepot.com/help.html#return_policyOur return
policy does state the customer will be charged a 20% restocking fee and will be
responsible for the return shipping By
placing an order on our website or over the phone, you, the customer are agreeing
to the terms and polices of Architectural DepotBecause we do strive for 100%
customer satisfaction, we will make an exception and have the 20% restocking
fee waived on this returnPlease follow the return instructions emailed to
youOnce we have received the items a credit will be processed back to your
credit card

Mrs[redacted],
"line-height:115%,"sans-serif">We do everything possible to ensure our
customers are 100% satisfied with their product/experience, so we are very
concerned when a customer reports a lack of response from our customer service
teamWe took to the opportunity to review your case and found unfortunately
there was simple miscommunication on the amount of the creditThe error has
been corrected and your card has been credited the $for your crown
mouldingYou will be receiving an email today with the credit information

We are very sorry you are dissatisfied with your columns. We always strive for 100% customer satisfaction always. The picture you sent looks correct to us. Our Endura-Craft columns are always made with rounded corners on the raised panels unless otherwise specified. The website doesn’t specify either way, and the pictures online are not detailed enough to tell either way.We also offer “square corner” raised panel column, but it costs a little more than the standard, and needs to be specified as such before ordering.Potential solutions for you:A) Use the columns as they are. We use this design because it is very well liked by most customers.B) Have a carpenter adjust the columns on site (the materials work just like wood in terms of routing and sanding)

[redacted],
Thank you for taking the time to
write us regarding
your experience with our company. After having looked through your order, we would like to respond to your complaint
Unfortunately our manufacturing team was unable to produce the custom capitals
and bases you purchased within our lead timeWe are very sorry for the
delayed shipmentWhile we do strive to ship all orders within our quoted lead time;
unfortunately some items do require extra manufacturing timeYour shipping fee
is being refunded to your credit card as a courtesy for the delayIf you have
any questions please feel free to contact our customer service team
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm through with them.  A credit on a future purchase is not acceptable since I have no desire to ever shop on their site again.  You can go ahead at close the complaint if you want, I'm going to take it up with my credit card company.  I don't want to even communicate with these people anymore.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email saying I had changed my order, which I did not. Then when I called to follow up was pressured into a size shutter that is unusable. The customer service I have received since has been unsatisfactory and I'm now stuck with a product that is unusable and out a considerable amount of money. I'd like a refund. I'm happy to st these shutters back.
Regards,
[redacted]

[redacted], You were shipped the product as you approved it. I apologize the items will not work for your project. Unfortunately the shutters you choose are a custom made item and our warehouse will not accept them as a return. We are able to offer you a $50 credit for the shipping delay and a discount off a future order if you wish. Thank you,

Good Afternoon [redacted], We were very sorry hear you received a defective item. We strive to ensure our customers are 100% satisfied with their product/experience. A refund was issued on 7/24/17 for the defective items. The refund was applied to your original form of payment.Please contact our...

accounting department at 800-294-1098 if you have not received the refund.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HELLO! PLEASE CLOSE THIS COMPLAINT BELOW, THE BUSINESS FINALLY CREDITED ME!!! ALSO WHY CAN'T I CLOSE IT IN THE ACCOUNT! I COULDN'T!!! PLEASE ADVISE? THANKS [redacted] PO Box 542 [redacted] , NY [redacted]

Thank you for taking the time to write us regarding your experience with our company.   After having looked through your order, I would like to address the complaints made. An order was placed for (9) pairs of custom vinyl shutters at a 70" height on 7/21/16. Our customer service team...

emailed on 8/11/16 to inform you the manufacturer was unable to produce the shutters at 70" but the shutters could be made at 69" or 71". Later in the day on 8/11/16 you called in to our customer service team to approve the shutters being made at 71". The shutters were put into production and shipped on 8/15/16. Unfortunately the shutters were shipped two days after our normal lead time. We are very sorry for the delayed shipment and would like to offer you a $50 credit for any inconvenience the delay in shipping might have caused you. The 70" shutters you choose to purchase are a custom, made to order product. We do not offer returns on any custom items as stated on the product page, http://www.architecturaldepot.com/PVPC.html. Once our customer service team was made aware the shutters you choose were not available at exact height ordered they reached out to you to select a new height or cancel the order for a full credit. You choose to have the shutters made at a 71" height. The new shutter sizes offered were in the exact same custom vinyl shutter style as you ordered. The size change did not make the order custom, this was already an custom non returnable item. I am sorry if you feel you were pressured in choosing the shutters at a 71" height, I can guarantee you that was not the case. It is in our best interest to have our customer's receive items that work for their projects. A credit of $50 will be applied to your payment method for the two day delay in shipping. You will receive an email with the credit information. Thank you,

Good Afternoon, Thank you for taking the time to write us regarding your experience with our company. After reviewing your case notes, I show a replacement item was shipped to you via [redacted] with an estimated delivery of 11/25/16.  We also will be crediting your original shipping cost back for...

any inconvenience caused to you. Please let us know if there is anything else we can do for you. Thank you,

"Thank you for taking the time to write us regarding your experience with our company. We strive to ensure all of our customers are taken care of and satisfied with their experience with us. While we do the best to accurately depict the shutter colors on the product page, there can be some variance...

in colors from monitor to monitor. It is always recommend our customers purchase a color sample kit before placing their order to ensure they receive the color needed. Once the customer places an order for shutters the sample kit cost is refunded in full. Unfortunately the shutters you choose are a custom made item and our warehouse will not accept them as a return. You can view our return policy on our website, https://www.architecturaldepot.com/help.html#return_policy. We would like to offer you a $85 credit to apply to a future order if you wish to re order. Thank you, "