Pacific Columns Inc

Ms[redacted],
Ms[redacted], We are
very sorry you are dissatisfied with your shutters
We strive for 100% customer satisfaction always
Our shutters do come with a limited lifetime warranty
through the shutter manufacturer, [redacted]The warranty is available
directly from the shutter's product page; [redacted]
As stated in the manufacturer warranty the shutters "are free from
manufacturing defects which result in cracking, splitting, and rotting under
weather"Under limitation number 5, it is stated fading is not covered
under warranty
Because the products are warranted through the manufacturer
our customer service team is only able to assist with the communication between
the customer and manufacturerWe cannot guarantee any product issues not
stated on the warranty. The manufacturer has offered to have your
shutters re painted at no cost if that is something you would like doneOur customer
service team is more than willing to assist you with
scheduling shipping the shutters to the manufacturer for painting, you
can reach our customer service team at [redacted] ext[redacted]
Ms[redacted],

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the 2nd complaint I have filed against this company for the same order placed on May 1st 2015. At this time, we ordered $477.90 worth of crown molding, $1,721.25 worth of baseboards and $86.22 of corner moulding for a total of $2,484.06. It was delivered to my son's home in [redacted] in mid-May where he was renovating 3 floors of a property he had just bought. As with any construction project, we had numerous laborers lined up to come in and perform a specific task. After painting, the next step was to install the crown molding. When they began to install it, they discovered that each piece was a different width at each end. We immediately called [redacted] and explained that we couldn't return the faulty materials and wait for replacements because we couldn't afford to hold up the whole project for that. We sent them pictures of the mis-alligning crown molding and were offered less than 1/2 of what we payed as compensation. Getting no where with them, I filed my first complaint with this Revdex.com. A few days after that complaint, I was contacted by them and given a complete refund for the faulty material. I wrote you at the time to tell you it was resolved to my satisfaction. At that time, I was unaware that all of the baseboards were faulty too since that part of the project hadn't been done yet. Once my son realized that we had the same problem with the baseboards, he sent pictures substantiating that and asked for a refund on them as well. Since then, we have been engaged in countless e-mails with various individuals in Customer Service to again resolve this and they have basically refused to return our money. Therefore, I plan to take them to Small Claims Court and let the Court decide the matter. I have extensive photo and correspondence proof that this company is sadly lacking in integrity by their unwillingness to make this right with us. I plan to warn as many people through various means to not order from this company.We ask that the same course of action be taken regarding the baseboard as was taken with the crown molding. We ask for a complete refund of the $1721.25. To trick the eye and make these mis-alligned pieces work so as not to hold up our on-going construction project, the installers had to caulk and paint very carefully resulting in hours of extra labor costs. At this juncture, I'm not asking for approximately an additional $1000 to cover those labor costs, but if I'm forced to take it to Court, then I will ask for that as well.
Regards,
[redacted]

Good Afternoon,This complaint has been resolved with the customer directly. A full refund has been issued back to the customer's credit card. Thank you,

Thank you for taking the time to write us regarding your experience with our company. After having looked through your order I show a full credit was issued for your order in the amount of $139.36. The credit was applied to your final form of payment.Please contact me directly if you have not seen...

the credit, 800-294-1098, ext. [redacted].Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I spent over 5 months and endless hours, inconvenience, and disruption to not only my schedule, but also, to that of my contractor due to the unprofessional manner in which my case was handled.[redacted] continued to charge me for merchandise that was never received.  I asked them repeatedly to request my original signature or contact the shipping company to verify the failure to deliver the product.  They consistently told me that the product was delivered.  They had no signature and failed to contact the company to produce one.I believe I am worthy of some additional compensation for all of the endless time invested, mismanagement of my account, and unprofessional manner in which this was (mis) handled.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms[redacted] placed her order on May 1, The crown
moulding was reported as being defected on 5/29/15. The customer
was offered and accepted a full credit for the defective crown moulding, the case
was considered closed between us and Ms[redacted]
The customer's son contacted our customer service team
on 8/4/requesting to return the baseboard moulding. He made no mention
of the baseboards being defectiveThe son was emailed the return
instructions the same day. On 8/24/a second email was sent with the
return instructionsThe customer did not reply to either email or return the
items as of 9/9/The customer was emailed the case was then considered
closed due to no response. On 9/23/the customer contacted our customer
service team reporting he should not be responsible for shipping the items back
because they were defectiveThis was the first time we received any
information the baseboard was defectivePer [redacted] terms and
polices any damaged or defective items must be reported within hours of
delivery receipt, this information is located on our websiteOur customer
service team made an exception for Ms[redacted] and offered to ship replacement
baseboards or issue a full credit once the items had been returned to our
warehouseThe customer was to be provided prepaid shipping labels as well so
they would incur any shipping costs for a defective itemThe customer has
refused both offers and choose to install the items in their condition
In order to resolve this complaint and move forward we will
be issuing [redacted] her remaining order total of $1,