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Pacific Nissan

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Pacific Nissan Reviews (68)

Fax confirmation that [redacted] received the $so it has all been refunded

CUSTOMER; [redacted] POTENTIAL CONSUMER WAS ADVISED THAT ALL PRIZES ARE "WHILE SUPPLIES LAST" HE WAS ADVISED OF THIS BY THE GENERAL SALES MANAGER, GSM OFFERED MOVIE TICKETS IN WHICH THOSE WHERE MAILED OUT TO CONSUMER IN 06/

Pacific Nissan strives to promote truly exceptional serviceHowever when a potential client is affected negatively by an employee's demeanor, it's bad for business The alleged employee that Mr [redacted] is referring to is no longer with the company since the 10th of November and it's unfortu [redacted] that he is not here to defend himself But from the sound of it that's probably a good thing We apologize for the distress this caused for Mr [redacted] and moving forward, Pacific Nissan will continue taking strides to not let things of this nature happen

Customer left a message on my voicemail today including a phone call be returned by 4pm otherwise he'd contact Revdex.com? I personally contacted him at 3:35pm and had him transferred to our service director, not because a threat was made but to resolve the issue because that is what I do on a daily basis.I will follow up with service director, [redacted] *** tomorrow to see what the outcome wasAs far as making contact with customer that was done

Dear [redacted] ***,On behalf of the dealership we apologize for your experience and will do what we can to offer a resolutionWe would first like to address the mailer from You did not qualify for the cash back promotion as you did not meet the terms of the promotionYou would need to have qualified for tier financing through NMAC and it would be in lieu of all other rebate offersSince you did not finance through NMAC this is not something that you would qualify forIf you would have qualified it would have been $off the cost of your vehicle, not $cashAs far as the refund for your GAP insurance, our accounting department , controller and Wells Fargo rep show that you have received the refund You can see the chain of emails belowIf there is anything else we can help you with please let us knowGood Afternoon,I am forwarding this email from Wells Fargo Bank regarding the Revdex.com Case # [redacted] for [redacted] .They opened a case for me and found the matter to be resolved with the money being deposited into the customer’s account.Hope this will sufficeThank YouSincerely, [redacted] Accounts ReceivablePACIFIC NISSAN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Upon being informed that he needed engine repairs to correct his vehicles condition, our customer questioned why the vehicle could not be covered under factory warranty since he "complained about it on several occasions" while it was still within the warranty periodUpon review of his service repair order history, we only found documented visits to our service department during this time periodEach of these repair orders only requested Lube, oil and filter changes, with no additional instructions or complaints noted by the customerBased on these findings, it was then explained to him that without this critical information being actually notated on any of the repair orders, we lacked the sufficient documentation that would allow us to proceed with a request to the Manufacturer to consider goodwill warranty assistance to repair the vehicle According to the customers statement in this complaint letter, he opted to instead have it repaired at an independent repair shopThis leads us to assume he most likely did not contact the Manufacturer Consumer Affairs line himself to have his case reviewed or it was deniedNor are we aware of him following up with us to see if an agreeable cost could be reached for us to repair his vehicle after doing his research.We believe that we followed standard protocol and guidelines outlined for Factory warranty goodwill consideration and clearly explained this to the customer, we do not feel we have any obligation to offer reimbursement as requested by the customer to repair his vehicle

Pacific Nissan acknowledges the issues of the client After further investigation, disciplinary steps have been executed in the form of a verbal warning to the employee(s) involved Even though the employees have a different version of what transpired, we simply cannot allow this type of culture to exist in a professional environment Therefore it makes no difference what the employee(s) feels what really happened The only thing that should truly make a difference is how we make the client feel Pacific Nissan does not condone or promote or even train on doing these types of sales tactics;and if there is another incident whether true or implied, it will result in a suspension, and or termination Please accept our apology for the shortcomings of the employee(s) who will now be placed under a probationary period Thank you again for your feedback

Evening [redacted] I did sit with [redacted] in February and review his entire transaction with him He understands the miscommunication and that his transaction was fair and transparent He further understands, that any concession made will be as a gesture of good will Kind Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The GSM did not give me any such advice ever! And no movie tickets were ever sent to me I was told repeatedly that additional gas card supplies were on order, and would be fulfilled They did ultimately provide a comparable reward - more than two months later If they were unable to fulfill the original promotion, and offered a reasonable substitute, I would never have filed a complaint in the first place It was the dishonest way they handled this situation, with frequent promises of fulfillment "soon" that were never kept that prompted me to file a complaint This long delayed and response does nothing to improve my estimate of their honesty and integrity Since they did eventually offer a reasonable substitute, I consider the formal complaint resolved But I would never buy a car from them Regards, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I... reviewed appear below.The statement from Pacific Nissan is merely stating they are looking to the complaint. It does not offer any type of resolution. Our requested reslution is outlined on the attached document and has been provided to Pacific Nissan and rejected. Regards, [redacted]

The customer had reached out to the BUREAU OF AUTOMOTIVE REPAIR DEPARTMENT OF CONSUMER AFFAIRS They conducted their investigation and found no violationsThe investigator also indicated agreement that the damage on this vehicle had not occurred on the repair in question This re-affirms the opinion of their 3rd party dealer that the damage was pre-existing and not caused by us In the original complaint to the Revdex.com, the customer stated that their desired settlement be a repair anywayas shown below: Desired Settlement We are asking for Pacific Nissan to fix the repairs from the damage caused as identified by the non-biased 3rd party dealershipWe are asking that they provide a rental car during the repair periodAnd they cover the cost of Mossy's inspection as agreed upon with [redacted] on 12/And that they are held liable for further damage caused by their mistake as the rear axle has yet to be inspected.Desired Settlement: Repair We are in process of making that repair as originally requested by the customer as a good will gesture and we are not inclined to purchase new wheels

CUSTOMER: [redacted] ***WE COULD NOT CHANGE THE "IN SERVICE" DATE PER NISSAN AND A LETTER FROM THE GENERAL MANAGER AT THE TIME WAS SENT TO CUSTOMER 01/

Have made several attempts to contact customer in regards to his concerns, no response as of 1/29/

We can not change the "In Service" date, delivery taken shown for August not December so we can not change the 'In Service' date consumer is requestedOur Apology

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their response is very inaccurateThe issue had nothing to do the fact that they didn't have what I was looking forThe issue was that my keys/property weren't returned after asking for them clearly times and I felt like I was being held hostage
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have been advised by the dealership that my claim is valid and they have informed me that they have ordered the correct rim for my vehicle
Regards,
*** ***

The Security Plus refund will go to *** *** *** to be applied to the principal of the loan

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Pacific Nissan did resolve the first issue which was to give me a replacement 4xNissan Frontier because they originally sold me a 4xtruck and it was notI am not arguing that matter, I was just trying to make it known and give the Revdex.com a brief description of what happened from beginning to endThe issue is that I had already paid full taxes on the original silver Nissan Frontier back in April of Once I returned that truck and Pacific Nissan got me the correct vehicle, red 4xNissan Frontier, they charged me once more for taxesThey were only supposed to charge me taxes on the difference between the cost of both trucksNot full taxes once againThat is TAX FRAUD!
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.To date I have recieved no phone calls, emails, or letters of any typewith the exception of a call received this morning which I have attempted to reply to but only have an answering machine to respond toThere are no voicemailsI went in person to the dealership and asked for the general manager approximately one week ago and was told he is out I asked for the name of the owner/owners of this franchise but was told that the personnel there didn't know who that was
I am happy to speak with any appropriate party, (In a position to fix this deal in an equitable manner) so just need a day and time to accomplish this. Regards,*** ***

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Description: Auto Dealers - New Cars

Address: 4433 Mission Bay Dr, Brooklyn, California, United States, 92109

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