Pacific Nissan

This situation is being investigated within our dealership, Nissan and the employees that were mention. I will have a response in regards to what the next step or the outcome will be with in 14 business days.

The customer had reached out to the BUREAU OF AUTOMOTIVE REPAIR DEPARTMENT OF CONSUMER AFFAIRS.  They conducted their investigation and found no violations. The investigator also indicated agreement that the damage on this vehicle had not occurred on the repair in question.  This re-affirms the opinion of their 3rd party dealer that the damage was pre-existing and not caused by us.  In the original complaint to the Revdex.com, the customer stated that their desired settlement be a repair anyway. as shown below:
Desired Settlement
We are asking for Pacific Nissan to fix the repairs from the damage caused as identified by the non-biased 3rd party dealership. We are asking that they provide a rental car during the repair period. And they cover the cost of Mossy's inspection as agreed upon with [redacted] on 12/9. And that they are held liable for further damage caused by their mistake as the rear axle has yet to be inspected.Desired Settlement: Repair 
 
We are in process of making that repair as originally requested by the customer as a good will gesture and we are not inclined to purchase new wheels.

Hello,  The customer has already discuss this situation with our GM and GSM, truck previous was return and he was able to get into another vehicle. All information was given to customer at the sign of the contract per our finance department. Thank you,

Pacific Nissan strives to promote truly exceptional service. However when a potential client is affected negatively by an employee's demeanor, it's bad for business.  The alleged employee that Mr. [redacted] is referring to is no longer with the company since the 10th of November and it's...

unfortu[redacted] that he is not here to defend himself.  But from the sound of it that's probably a good thing.  We apologize for the distress this caused for Mr. [redacted] and moving forward, Pacific Nissan will continue taking strides to not let things of this nature happen.

Fax confirmation that [redacted] received the $4090.00 so it has all been refunded.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.The statement from Pacific Nissan is merely stating they are looking to the complaint. It does not offer any type of resolution.  Our requested reslution is outlined on the attached document and has been provided to Pacific Nissan and rejected.
Regards,[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The GSM did not give me any such advice ever!  And no movie tickets were ever sent to me.  I was told repeatedly that additional gas card supplies were on order, and would be fulfilled.  They did ultimately provide a comparable reward - more than two months later.  If they were unable to fulfill the original promotion, and offered a reasonable substitute, I would never have filed a complaint in the first place.  It was the dishonest way they handled this situation, with frequent promises of fulfillment "soon" that were never kept that prompted me to file a complaint.  This long delayed and false response does nothing to improve my estimate of their honesty and integrity.  Since they did eventually offer a reasonable substitute, I consider the formal complaint resolved.  But I would never buy a car from them.
Regards,
[redacted]

Evening [redacted]
I did sit with [redacted] in February and review his entire transaction with him.  He understands the miscommunication and that his transaction was fair and transparent.
He further understands, that any concession made will be as a gesture of good will.
Kind Regards,
[redacted]

Review: I had an Automotive Sealant Protection Plan(Gold for used cars)done. It was done off site(I don't know where). I was promised the 3 year guarantee from the finance manager Thomas Wallace but do not have it in writing. He keeps telling I have the guarantee but will not put it in writing. I was also initially over-charged for work done but did receive a check for difference a week later. Also, I had thought I removed everything from my truck prior to dropping it off but forgot a couple of items that are now missing. Thomas said he would look into it but a week later when I called him he had not. One item is a Thomas Guide for San Diego that I had under my seat in vehicle. I also had some cardboard cut-outs on my visor. I made a make-shift visor extender to help against sun glare. I want missing items back or compensation for said items!Desired Settlement: I want 3 Year Guarantee in writing as promised and missing items back or compensation for them!!!

Business

Response:

BBC Case

Pacific Nissan and R[redacted]

RE: Mission Thomas Guide, Sun visor

This is to update case number [redacted].

Resolution:

Customer was given a new San Diego County Thomas Guide presented in shrink wrap.

Customer was given an update version of his Finishing Touch Warranty of Three Years Guarantee Used Vehicle Protection.

Customer was given $20 in Cash for the replacement of his missing sunshade for his visor.

Customer [redacted] and General Sales Manager Called Revdex.com at on September 17, 2013 to update resolution.

Thank You

General Sales Manager of Pacific Nissan.

858.581.3200

Consumer

Response:

Hi! The complaint has been resolved! Thank You very much!!!

Review: Dear Revdex.com,

I went to Pacific Nissan to buy my new Maxima 2014 after I received a mailer from Pacific Nissan saying I can get cash back of $4000 if I buy a new car , where I did and I never received this cash back , it is the opposite , I was forced to buy product as extended warranty , Gap insurance and prepaid repairs as the sales and the finance suggested to be able to get my cash back and to qualify for my cash back , after 3 months of struggle with Pacific Nissan , calling e-mailing . I decided to refinance a high loan with 6% rate pacific Nissan claimed it is high due to my FICO where mi FICO is 740 , I went to major bank and I got 1.9 % based on my FICO , go figure

so I paid off Pacific Nissan and Nissan North America asked e to get my Extended warranty , Gap insurance and the prepaid insurance as I cancelled all these again as where over priced , for example they charge me for extended warranty 2000 where I got is from my bank for 850 , this not the issue , the issue that till today , Pacific Nissan still owe me my cancelled product and every time I talk to the controller he tell me you got the money , good luck we can't do nothing to you , yes I received the check after 3 months fighting and the checks returned back unpaid refer to maker , so Pacific Nissan , breached contract and they are not honoring there checks and they blamed on wells fargo bank where it happened to be the same Bank , this Kind of business practice unfortunately is not what a reputable company like Pacific Nissan should follow as a pattern ...Desired Settlement: First an apology , second I request Pacific Nissan to pay me what they owe me first the GAP insurance of $820.14 also the $4000 cash back they promise they will give it to me and hand it the flyer and the sales manager took it from me , where never received any explanation why they didn't honor what they promise , my other choices is to go to in case this case will not be solved to go for the DMV for the license they practice with , also to go to The Federal Trade Commission as a consumer , with there deception and missleading practice , and if I need to go to the court of Law I'm ready to do , but my huge trust in Revdex.com and as a sponsor and a member it made me go to Revdex.com first.

Business

Response:

Dear [redacted],On behalf of the dealership we apologize for your experience and will do what we can to offer a resolution. We would first like to address the mailer from 2014. You did not qualify for the cash back promotion as you did not meet the terms of the promotion. You would need to have qualified for tier 1 financing through NMAC and it would be in lieu of all other rebate offers. Since you did not finance through NMAC this is not something that you would qualify for. If you would have qualified it would have been $4000 off the cost of your vehicle, not $4000 cash. As far as the refund for your GAP insurance, our accounting department , controller and Wells Fargo rep show that you have received the refund. You can see the chain of emails below. If there is anything else we can help you with please let us know. Good Afternoon,I am forwarding this email from Wells Fargo Bank regarding the Revdex.com Case #[redacted] for [redacted].They opened a case for me and found the matter to be resolved with the money being deposited into the customer’s account.Hope this will suffice. Thank You. Sincerely,[redacted]Accounts ReceivablePACIFIC NISSAN

Consumer

Response:

Dear

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

there is an ongoing claim filed with the Federal Trade Commission of the United States ( FTC on FTC.gov ) against this dealer for the same subject and the same complaint and for misleading consumers on many other levels and subjects related , and they are many customers as they did the same to them

Review: Pacific Nissan members informed me that they where not responsible for selling me a vehicle that had been previously wrecked. The repair work on the back of the vehicle is still visible and they deny any lack of damage disclosure though I would not have purchased the vehicle if I had known it was in multiple accidents. The dealer ship also forced me to but almost 4,000.00 in extra things for the vehicle. Inside the vehicle the seat was torn upon purchase, DVD player, CD player, and speakers did not work. Pacific Nissan also informed me that I am not allowed to finance my vehicle through my own financial installation "navy federal" where we got into a heated discussion about me calling the employee a liar for telling me this, where my fiancé and I signed a new contract under coercion.Desired Settlement: I just want them to take there vehicle that should legally been auctioned back instead of sold to the public

Business

Response:

In response to complaint ID# [redacted] The complaint involves a claim that the vehicle has been in multiple accidents and that we did not provide a damage disclosure. The fact is that the vehicle has a "No Accident" Car Fax.

At no time was Mr. Dainwood forced to purchase any items. Attached is a Due Bill form listing all the items the dealership has agreed to repair as requested by the customer. The price was adjusted in good faith by $3000.00 and the rate was reduced 2 points.

Unethical, unprofessional, dishonest, bait and switch dealership!!!!! AVOID AT ALL COSTS

We were in the market to purchase a Nissan Leaf and like many consumers had gone through the process of obtaining quotes and doing research on pricing. Pacific Nissan came in at the lowest quote with this being offered by the GSM. I exchanged emails back and forth confirming the cash purchase price and verifying what was or wasn't included in that figure. When I shared this with another dealer, they let me know that the price I was being offered is not one that would likely be honored and they mentioned that for sure it must be either Pacific Nissan or another dealership (won't mention here). I didn't reveal who it was but took it under note.

So my husband and I talk on the phone with the Internet sales person that the GSM put us in touch with. We go down to the dealership and before we go and look at anything we ask to confirm the quoted price; we had the email. The GSM came out and personally guaranteed that he would honor the price he had quoted. When we asked to see the car he had quoted, all of a sudden they couldn't find it, however they had the same model in these other two colors. Since we weren't color bound, we looked at them. Came into the dealership floor and there began the trouble. Needless to say all of a sudden they couldn't locate the email in their system, so my husband forwarded it from our phone to them. Then they couldn't believe the deal we were offered. They went back to the GSM (who we saw was very animated in his office when talking to them) and then came back out and said that they didn't know where he got his numbers from. However, they could give me this deal on the other cars we saw. Not only was the MSRP lower on those cars than the one we had been quoted, but the cash purchase price was about $3K higher than the quote. So I pointed this out and they didn't have an answer for me. They went back for a 3rd time to the GSM and then came back with an offer sheet. I took a look and said, so you are not going to honor the price you quoted? They said they couldn't do that and that they didn't know how the GSM had come up with the numbers on the quote. I got up and told them I didn't appreciate their wasting our time and that we had been warned about them but had given them the benefit of the doubt.

I have escalated my experience to the NISSAN headquarters and will continue to forewarn unsuspecting buyers of their practices. This is unethical, unprofessional, and slimy practices. Very surprised they are still around!

Review: Pacific Nissan failed to provide the original interest rates they originally promised. Once this issue was solved, they sold my car before it was paid off. It left me with DMV problems, credit problems and financial liability for a vehicle that wasn't mine any longer.Desired Settlement: I would like to get my trade in vehicle back from Pacific Nissan and clear my record of ever doing business with this terrible company.

Business

Response:

In response to complaint #[redacted]. Mr. [redacted] purchased a 2014 Nissan Titan on Apr 14, 2014. There was a delay in the payoff of his trade-in. Mr. Ralph Colon has been in direct contact with Mr. [redacted] and they have come to an agreement to resolve this complaint. The agreement was for Reimbursement of one car payment and a full tank of gasoline. We apologize for any and all hardships this has caused.

I am thoroughly disappointed with Nissan and appalled at how poor their customer service is. I am currently in the process at looking at what it would take to sell my car so I never have to work with Nissan, or the Pacific Nissan dealership, ever again.

Quick summary:

- I traded in my car and received a ticket for it 4 months later (my car and licenses plate were not handled properly so someone was/is still driving around with a vehicle registered in my name)

- I was charged $275 for a new tired that should have been covered under my maintenance plan

- I purchased a maintenance plan when I bought the car but each time I brought my car in, I had to spend 30 minutes to 1 hour explaining that I did have a maintenance plan and asking them to check my paper file

- Two years after purchasing the vehicle, I was told that the new ownership would not honor the maintenance plan I purchased under the old ownership

I purchased a new vehicle in September 2013 and specifically asked for a maintenance plan for my new vehicle. The first time I brought my car in, I had to spend about an hour working with the service department proving that I actually had a maintenance plan, as my information was not on file. I learned that the dealership was in the process of changing ownership during the period of time in which I purchased my car. After running home to get my paperwork, the service employee photocopied all my documents to add my file so this didn’t happen again. It did however, happen again (every time I went in, actually).

I traded in my old car, which the dealership was supposed to properly dispose of. In January 2014, I received a parking ticket in the mail for my previously owned vehicle. The dealership did not do their due diligence in disposing of the vehicle and licenses plate because I received a ticket for the make, model, and plate registered to me, four months AFTER I traded it in, which meant someone was/is still driving around with a vehicle registered in my name.

While driving, I drove over a nail and got a flat tire. I called the dealership to figure out what to do and how to replace the tire. After yet another exhausting 45 minutes of explaining that I did in fact have a maintenance plan and asking if the service employee could please check if tires were covered, I was informed that they were not. After being assured replacing my flat with a factory tire was my best and safest option, I brought my car back to the dealership to have the tire replaced for around $275. While reviewing my contract due to recent events, I learned that tires are covered if they are one of the four original tires AND if the damage to them does not fall under normal wear and tear (nail in the tire specifically called out as NOT normal wear and tear).

The last time I came in for an oil change, I was told that my car does not have a maintenance plan. After launching into my speech, the employee told me he would look into it. When I went to pick up my car, I was told that it would not be covered because the maintenance plan I had purchased was under the old owner of the dealership and that the new owner of the dealership would not honor that maintenance plan. I asked to speak to the service department manager. He was incredibly dismissive and condescending when responding to my questions. I asked how my maintenance plan been being “honored” for the last years and why it was never communicated to the people who were impacted by this change. He said he didn’t know what to tell me, the new owners were not going to honor my maintenance plan purchased from the old owners, and that my options were to contact the old dealership, ask for a refund, and then purchase a new maintenance plan under the new ownership (but at a premium since I was purchasing the plan 2 years after I initially bought the car or to request a refund and take my chances without a maintenance plan. If I did receive a refund, I would NEVER purchase a new one under this dealership.

Review: Hello

I went in pacific Nissan with full intention of looking and perching a car. I was helped by an associate how convince me to look at a different car then what I had in mind. at that point his manager came in to the story and than I experience the worst pressure sale I have ever dealt with. I came in with my car that was on a lease at that time. I informed to the sales people that I would like to have a solution for this car. they made me call to the lease agency to get a quote for my old car. I got it. than I was surrounded by 3 to 4 people that played parser to buy, and the manager keep going in and out and come back with the same numbers and applied more and more parser. I toke their offer and got sent to accounting, at accounting he soled me on an insurer for windshield and dents, he did not gave me full disclosure for the covered he did not tell me that Nissan is not the cover party, he did not tell me that the cover is only for repairer and not for replacement,. 2 days later I went back ,I had better solution for my old car, Nissan was up happy with my old car (the quote they got was higher that what they expected) so I offer to take my car back, and they agreed, but my car was not their. 3 days later they found my car, it was parking out said the dealership and a car bumped in to it (according to them). from that point to get some one at Nissan to get it fixed took 2.5 month. I called 5 times a week and got hang on the phone for hours at time, I went there and set and waited to be helped for hours and no help. for 2.5 month I had to pay the 2 car payment 2 insecure and got left with an extremely high payment for my car.

now I have a crack in my windshield that I payed to cover and is not cover. I have a high payment, and Nissan has no consequences. I would not complain if it was not consistent and afraid of what ales I will have to absurd.

please let me know what Revdex.com can do to help my

thanksDesired Settlement: I would like to get a compassed for the 2 moths of car payment and insurance and get my windshield fix.

or return the car and cancel my lease

Review: I submitted a refund request on July 17, 2014 for an extended warranty I had purchased for a Nissan Rogue 2011 in January. I had traded in the vehicle and went in with the trade in verification, a letter from the leinholder stating that the account has been paid off and spoke to ** from finance. ** told me the process would take about two to three weeks. It has been over a month now and I have been trying to call ** and left messages with the operator [redacted]. I called twice and left messages, [redacted] even remembered me and confirmed that she gave ** the message personally but still no call back. I finally get a hold of another gentlemen in finance and he was rude saying he couldn't help me and that I had to talk to [redacted] from finance from 9a-5p. So I call back again and finally get to talk to [redacted] and she was rude saying she just processed a bunch of these yesterday and that she didn't recognize my name. [redacted] admitted that this has happened before and the finance people sometimes don't bring up the paperwork, she offered to email me another paper to fill out. And after a few minutes she says, oh wait I see it here and it was filed in the wrong place. She told me she would process it that day, she never apologized because now it has been over a month and it hasn't even been submitted. Now I have to wait another month or so for a mistake created by the employees.Desired Settlement: I would like the issue resolved and my refund expedited considering the rudeness and mistakes of the business.

Business

Response:

Hello [redacted],

Review: I have been a customer of Nissan Corp for many years and in fact have owned a Nissan/Datsun since 1981. My loyalty has been shaken, however, by a recent transaction that included your sales staff and involved coercion, misrepresentation, misleading statements with intent to defraud, and then ongoing attempts to cover up the circumstances in which this sale was made; All done in order to sell a vehicle. I feel that it is important to add that I am a combat wounded disabled veteran with a 100% disability entitlement from the VA.

All of the people involved with this transaction knew and deliberately took advantage this fact. On 05/22/2015 I arrived at your dealership and explained to first of many sales agents involved that I only wanted an idea of what my own car, then paid off and with lower than average mileage, was worth if I eventually decide to trade it in to your dealership. A person who was introduced as the senior sales agent at your dealership told me that due to my status as a disabled veteran and your companies pledge to assist any veteran in making the best deal possible he was going to personally take charge of a quote to insure the best price plus some extra allowance. This person turned out to be the head of your telemarketing sales force, more on that later.

After over six hours of being barraged by sales agents and with my car essentially being held hostage, (I tried several times to go home but was told someone was driving the car for the quote, and then they didn’t know for sure where my car was located) I finally got my own car and let them know that I was unable to afford the terms they finally offered. The next day I was called at home by a number showing an area code in San Bernardino and told that the general manager of a different Nissan dealership was in a position to offer terms that I needed in order to make any deal with Nissan. I was assured that if I would come to the dealership these terms would be honored. Maybe ten minutes later I received a call from the telemarketing manager at Pacific Nissan, (Who has been introduced to me as the senior sales person at the dealership) to apologize for the confusion and number of sales reps that wound up involved in my attempt to get a quote the night before. After I told him about the call I just had received from the area code in San Bernardino he said that if I would just come in he would see to it that the deal I had been offered by that person that had called me with the S B area code would be made. (I note here that the number which showed a San Bernardino area code turned out to be a number which was being used by Pacific Nissan telemarketing dept.)

Upon my arrival at P Nissan I was introduced to [redacted] who I was told is the General Manager at Pacific Nissan. (I note here that I was also introduced to another person later that was also introduced as being the General Manager and told that [redacted] was/is the Sales Manager ) He told me that because it was Veterans Day and I was a combat wounded veteran he was going to attempt to get me in a car with a lower than book price. Several hours went by, (Actually it was five plus hours) with a constant back and forth conversation about what they were doing for me in order to make this deal a good one for me and in the end I wound up signing a lease with certain caveats supposedly being entered in this lease. Among those caveats was different mileage than ordinary and another was that a blank check I gave them would not be cashed for a minimum of 30 days.

I was also told that Nissan carried something called GAP insurance and all I had to do was just transfer my existing insurance with no additional cost. Upon discovering that the lease did not contain any of the promised provisions I attempted to contact various persons at your dealership and was told a variety of reasons for why the initial caveats were not in place. I was then told that those caveats had been added and that the revised lease had been mailed to me and should arrive in a few weeks. I also found out that the blank check that was pledged to be held was cashed two days after the lease agreement was signed. I did discover as well that the insurance I was told I could transfer with no additional cost actually cost another $150.00 plus in order to comply with the lease.Desired Settlement: The current lease is usurious which at the end of its term will see the investment of my own vehicle, (A 3 year old paid off vehicle with approximately 31,000 miles} lost as well as losing the car I now am leasing due to the exorbitant amount of residual money that is being claimed. Or in other words I lose both cars, pay about $38,000 and wind up without a vehicle. I am asking that at a minimum I get the deal which was originally sold to me.

This would include 20,000 miles per year; insurance that is the same or less than I was previously paying, a no fee purchase of the leased vehicle, and the incentive and other discounts that I was told would be applied. Or I ask that the lease be made a purchase with the incentive and discountes deducted and applied to my payments

Business

Response:

Have made several attempts to contact customer in regards to his concerns, no response as of 1/29/2016

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To date I have recieved no phone calls, emails, or letters of any type. with the exception of a call received this morning which I have attempted to reply to but only have an answering machine to respond to. There are no voicemails. I went in person to the dealership and asked for the general manager approximately one week ago and was told he is out. I asked for the name of the owner/owners of this franchise but was told that the personnel there didn't know who that was.

I am happy to speak with any appropriate party, (In a position to fix this deal in an equitable manner) so just need a day and time to accomplish this. Regards,[redacted]

Review: When purchasing our new car in May we negotiated 3 years of service into the sale at no cost, however upon reviewing the documents after the sale we discovered that we were charged. Additionally we decided to cancel the gap insurance that they added into the sales price without full disclosure of what it was. The gap insurance was officially cancelled and processed on 7/9/15 and we have yet to receive reimbursement, 5 months later.

In total Pacific Nissan has owed us $1,195 for the last 5 months with no response to any of our multitude of requests for reimbursement.Desired Settlement: Refund of all money due plus interest.

Business

Response:

I am in contact with customer, helping him resolve issues that have occurred back in June and July. He has been advised of the "Gap Ins" refund that was sent to his address, customer stated he never received. We will need to do a stop and reissue another, in which it will not be mailed but customer will come in to pick up.Also, customer and I discussed the "Maintenance Plan" I am communicating with the necessary resources to gain information needed on our end to resolve thisService Maintenance Contract was signed by customer and cannot be refunded as stated on the contract. Customer was given a copy of the contract.

Review: We leased a new 2015 Nissan Leaf from Pacific Nissan this year. We were told by our sales person (my fiance and I), that our trade in payoff (a 2012 Nissan Leaf), would be completely taken care of by Pacific Nissan, including the rest of the lease payments and any over-mileage, and the cost would be taken into account on our new monthly lease payments. Our salesperson actually used this as a sales tactic to justify why our payments were so high. Now, the original lease is sending me a bill for $2,000.93 and Pacific Nissan is refusing to pay it. The manager, as well as our sales person, have not responded to our emails asking for an explanation and breakdown of the trade-in calculation (which is not in any of our take-home paperwork). They are simply ignoring us after we leased a car from them with an almost $500/month car payment. Let me be clear- our sales person either 1) lied to us in order to make a sale, or b) made a mistake in our paperwork, and the management at Pacific Nissan is doing nothing to make this right.Desired Settlement: Pacific Nissan needs to pay Nissan Motor Acceptance Corporation the $2,000.93 owed for our trade-in, which was the agreement made at time of sale.

Business

Response:

Thank you for notifying us of this issue. After investigating this deal, the agreement was to pay the remaining lease payments due. The amount totaled $1,882.30 which Pacific Nissan paid. Before consummating the deal the customer was informed by Pacific Nissan that they were still responsible for any excess wear and tear and mileage penalties. As a result, Nissan Motor Acceptance charged them for the excess mileage they incurred while in their prior lease. We apologize for any misunderstanding this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Our sales person made it very clear that all owes expenses on the lease would be taken care of. I remember this specifically because he used the wear and tear and mileage as a sales tactic to justify the monthly payment. Pacific Nissan is responsible for this debt.

Regards,

Review: I had walked into this dealership to lease a car. After several hours of negotiating rates and cars we finally had gotten my car down to payments I could afford. I was then told only after we had figured everything out that I was NOT approved for leasing a car. The sales Manager Gus then told me that I WAS APPROVED for a FINANCE option. I have witnesses to this account. After I was told I was approved to finance this a car after looking at 2 others I found something in my price range. I then met with Mo in Finance who told me I was approved as well. Again I have a witness. We had made a verbal agreement that I would give them my $1000 down payment itself in 2 bi weekly installments. $500 on Aug 5th and the other $500 on Aug 20th which are the days I get paid. I even signed a contract saying I would do this. This all took place on Saturday July 27th. We walked in around 5pm left after 11pm. I had test driven 2 other cars previously that day in order to find the one I liked best. I like all 3 but could only be approved for the one I got which was perfectly fine. I loved it. Now I went in to lease not buy but that was because every other dealer kept telling me no I was not approved for anything. GUS the sales manager told me numerous times he can get me into this car approved and all. I am a first time buyer so that's why it;s been a little challenging for me to get into one. But the most atrocious thing they did was after I had SIGNED all of the contracts, told I was approved by 2 different people. I was able to DRIVE OFF THE LOT thinking the car was mine. I went in there Aug 1st which was the next friday. The fiance manager ROZAN sat me down and I asked her how I was to make my payments and when would I get my plates. She said with a rude stern voice. "YOU DON'T HAVE A PAYMENT, WE'RE NOT APPROVING YOU. Then of course I was upset and started crying because had finally felt happy because I have been without a car for so long and I was finally approved.Desired Settlement: I have been lied to about being approved, if I need to I will take them to court. I have a witness. It has caused me to be overly stressed and put harm into my work availability. I signed contracts and I think I should be able to get some type of car. This business tactic is disgraceful. Rozan had the nerve to tell me they have been doing that for over 20 years just this way! It's outrageous. No other dealer even major dealers have put me through this amount of upheaval

Business

Response:

The customer gave Pacific Nissan reason to believe that she could perform to the terms of loan approval. In good faith Pacific Nissan assumed the risk and allowed her to take delivery. However, when it was discovered that she could not or would not, comply to the terms of loan approval, Pacific Nissan excercized it's right to rescind the contract. We apologize for any confusion this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The response I was given is untrue. I make more than double what my payment and terms were in the signed contract. Pacific Nissan is lying when they are saying that I was unable to complete the requested task of paying a car payment. I am full capable of paying for both the car payment itself and the insurance with still having money left over every month. It was only a portion of what I make in a month. the car payment itself was only about 1/3 of my monthly income and by these standards is well enough to make a payment every month. I expect to be compensated because I was lied to by several people and they showed no remorse even. I even asked them to put me in a older car as long as I was able to get one. I did not care what type of car it was. But instead of actually working with me they lied, and cheated me out of a car. Feel free to inquire about my income as it will show I make well over the asking monthly payment. I will take further action with the police and film a civil suit if necessary. ]

Regards,

Business

Response:

We appreciate and recognize Ms. [redacted]'s concern. However, our previous response said nothing about being "unable to complete the requested task of paying a car payment". On the contrary, it was stated that "she 'could not or would not', comply to the terms of loan approval." That doesn't mean she can't afford to make a car payment. Since these responses can be viewed publicly; confidential and detailed information regarding Pacific Nissan's belief in Ms. [redacted] more than the Lender's, should be withheld. Consequently, personal circumstances change over time and so do Lender Programs. If Ms. [redacted] would like re-apply, Pacific Nissan would be happy for the opportunity.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is a major lie!!!!!! I never once said or did anything to be unable to comply with the terms. They simply told me I was approved, I had the down payment for them int he manner they allowed me to give it and then they literally told me for absolutely no reason at all took it back. DO I really need to take this company to court?????? This will be made public because of the simple fact you are a st hole lying sg of a company.. you don't remember the people picketing your place a few years ago? Maybe we should have the Revdex.com look into that. I had every right and intention of performing what ever weans necessary. If you say otherwise PROVE IT!!!!!!!!!

Regards,