Pacific Supply Group

Thank you for bringing this to our attention As soon as I verify that we have received pump back into stockI will Refund the $ It has always been out policy to not refund shippingIf you purchased this part at a local store, you would not expect reimbursement for your time and effort to have arrived at or return it to the store We make every effort to send out the correct part to all of our customers I am very sorry that this has taken longer than usual, Please take into consideration that this is the busiest time of year for every one Please expect the refund in your account on about Thursday the 28th Again, sorry for the delay

Many Rare parts were ordered for a truck that was over years old At least packages were sent to customer via UPSAt least one more package was sent directly from our manufacturer12-16- [redacted] BOX 3: [redacted] BOX 2: [redacted] BOX 1: [redacted] Customer tried to return a substantial amount of product months after original transactionWe accommodated customer with instore credit.issue was resolvedWe sell rare parts for old rare machines These parts are hard to get it often takes time to round up these parts

This order Was made for a product that was discontinued We had not been updated by our supplierNot knowing that it was discontinued, the employee ordered the item to be shipped directly to customer That employee left my employment in the intervening time and forgot to mention anything about this to his manager or other employees 100% of the customers money has been refunded as of 2:00PM Pacific Time Sorry for the inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

At this time the company sent a UPS shipping tag for the remaining mid applicated merchandiseThe outstanding balance is $for the part I returned on Tuesday / 29th @ 2:02pmonce the full amount of the remaining charges here in the amount of $are credited the complaint will be safisfied.Remaining part info:UPS tracking# [redacted] shipped August 29, 2017, 2:02pm

We apologize for the complaint and tardiness of service as we do our best to make sure each order is fulfilledI do see this order was sent out on 11/We hope you were able to put your tractor back together in great working orderIn the future we hope to have your business again

We have been working with the customer to resolve this issue To be clear, our website did in fact state that the kit did not include the wiring harnessBelow is the text that the customer read in the item description Please see the last sentences of the description To really make your truck look new, get this beautiful stainless steel instrument panel fitted with brand new gauges! We Recommend replacing your year old Water Temperature Sender and Oil Pressure Sender With these new calibrated Senders: Water Temperature sender "SP18293" and Oil Pressure Sender "SP18294" For the most accurate readingsAll gauges work with the stock factory switches, cables, and sending unitsThe gauges in the kit read in the relevant range associated with the stock sending unitsFor Diesel kits please call for priceA full complement of gauges includes: 0-MPH speedometer with odometer, 0-RPM tachometer (for any Gasoline engine), 0-PSI oil pressure gauge, E-F fuel level gauge, 10-V voltage gauge, and 100°-240°F water temperature gaugeEach cluster also comes with a clock! Each dash panel also comes with a cutout to fit late-model stereos and CD players, or can be ordered as a radio-delete version with no holeAll gauges come with sealed convex glass lenses, black faces with white markings, and dampened fast-action needles so your gauges will not bounce around on bumpy roads like your old gauges doGauges are held in place with steel retainers and rubber isolators to reduce vibrationEach gauge has its own light inside, which can be tied into your factory dimmer switch like the original gauges wereSince your gauges are the part of your truck you interact with the most, this could very well be the best improvement you ever make to your truckWhy wait? Order one today! Tell us if your Scout is dieselThis kit does not come with a wiring harnessIf you need a new wiring harness use SP alexander @ 2013-06-13:49: Our system maintains a change log whenever the description of items for sale is changed or edited The text above was the text as it was shown the day that the customer purchased the kit The date listed above is the date that the item description was entered by Alexander In our effort to clear up this situation, we have sent the customer the wiring at no charge We have also edited the text of the description to separate out the portion about the wiring harness not being included with the kit and added the additional part numbers for customer ease

Hi,
Complaint #*** has been refunded in full and resolved
Thank you,Tim B***Vice PresidentGold's Gym of the Carolina's

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Pacific Supply Group has arranged for the product to be picked up at customer's houseAs per our mutually agreed solution with the customer Product was picked up by a trucking service and returned to the manufacturer on the 20th of April We are ready to issue a
check to customer Customer has been informed that he must with draw his charge back claim with credit card company When we have confirmation of the charge back withdrawal we will send out a check for merchandise as agreed by customer

Complaint: ***
I am rejecting this response because:Hello , I finally received the shipping tag for the remaining incorrect mis-application part to be credited back to my account part# *** Brake Master Cylinder for the amount of $It was promptly returned/shipped yesterday 8-29/to Pacific Supply Group IncPortland Oregon UPS Tracking shipment # *** Best regards, *** ***

The merchant has not told the truth at all during this transactionTheir first excuse for not issuing the refund was" we are not sure the credit card company is charging you" after getting that resolved the next excuse was " We (the merchant) have not received our credit from our supplier yet" After I called their supplier and was told that was untrue, the next excuse was "we won't issue you your refund until you drop all disputes against us with the credit card company, the Revdex.com, and the state attorney general"I told them the dispute with the credit card company would be resolved when I received my refund Pacific Supply Group has been of no help in resolving this dispute and even went so far as to lie in their reply to the credit card company, telling them that I had given them the dimensions of the wrong rims that they had sent meThey also did finally agree that that was not what actually happened and blamed the untrue response letter on a girl in the officeTheir "F" rating with the Revdex.com is well deserved and if their is a lower rating than "F" then they should receive itThe dispute started on 1/and was not financially resolved until 5/when the credit card company reversed the charges permanentlyI wish I had read the reviews about this company on the Revdex.com website before I attempted to purchase anything from them

Customer has been contacted many times.  He is abusive on the phone.  Customer has filed a charge back with his bank and he wants to be refunded as well. We can not refund customer until charge back is resolved.  If customer wants to cancel charge back action,  we will send him his money.   He has refused to cancel charge back.  We have no other alternative than to wait for the out come of the chargeback that he has filed. It is his own actions that has made the refund take so long.  We have received product and normally would have been happy to refund.

Subject: RE: Revdex.com COMPLAINT [redacted]Hello [redacted]                    Regarding the merchants response:                                                                                           On 4/12 the credit card company reapplied the charges to my account. Pacific Supply needs to credit $527.56 to my credit card. The card ends with [redacted]. If they need to contact me to have me give them the entire card number, I am more than willing to do that to get this resolved. As I told Jim J[redacted] at Pacific Supply, I will call the credit card company, the Northwest Revdex.com, and the State of Connecticut attorney general and tell them all that this has been resolved AS SOON AS I RECEIVE MY REFUND. I have been more than patient for the last 3 months trying to get this resolved   even though they admitted it was their mistake, they have been less than helpful untill I got the Revdex.com involved. I can be reached at this email or my cell phone number is [redacted]Thank you again,

Thank you for bringing this to our attention.  As soon as I verify that we have received pump back into stock. I will Refund the $320.  It has always been out policy to not refund shipping. If you purchased this part at a local store,  you would not expect reimbursement for...

your time and effort to have arrived at or return it to the store.   We make every effort to send out the correct part to all of our customers.  I am very sorry that this has taken longer than usual,  Please take into consideration that this is the busiest time of year for every one.   Please expect the refund in your account on about Thursday the 28th.  Again,  sorry for the delay.

Many Rare parts were ordered for a truck that was over 50 years old.   At least 4 packages were sent to customer via UPS. At least one more package was sent directly from our manufacturer. 12-16-14 [redacted]BOX 3: [redacted]BOX 2: [redacted]  BOX 1:...

[redacted]Customer tried to return a substantial amount of product 6 months after original transaction. We accommodated customer with instore credit.issue was resolved. We sell rare parts for old rare machines.  These parts are hard to get.  it often takes time to round up these parts.

We show that UPS delivered the product on Wednesday, June 1st.  Apparently there was a delay in Iowa due to the storms.

customer placed order for 3 items on July 16,  on July 17,   2 of the items left our warehouse USPS tracking number [redacted].   Also,  on july 17 a purchase order was placed with book publisher to send the book directly to customer.  We do this...

because it gets book in customers hands as fast as possible. Every customer that calls and leave a return phone number,  gets a call back. This is the first that I have heard of this complaint,  I have no record of it in email.

We apologize for the complaint and tardiness of service as we do our best to make sure each order is fulfilled. I do see this order was sent out on 11/18. We hope you were able to put your tractor back together in great working order. In the future we hope to have your business again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]