PacifiCorp

Attempted to contact the customer with no responseSent letter asking that she contact usThat number is 800-532-

Complaint: [redacted] I am rejecting this response because: the system did not reflect a balance when I checked online and thats the reason why I didnt pay at that time, oyherwise why would I checked itI wii pay but I need someone to know that your way of doing business is a bad way and its a shame no other services are there to help, I will try to avoid your business and anything that has to do with your brandSincerely, [redacted]

The customer has filed a complaint with the Utah Public Service Commission and a response to their concerns will be filed with the commission.Autumn B [redacted] Customer Advocacy Team [redacted]

Good afternoon,Rocky Mountain Power collects Sales Tax for the Utah State Tax Commission as required to conduct business in the state of Utah The Municipal Energy Sales/Use Tax iscollected on behalf of the city All taxes are remitted to the city for its useIf a customer feels they are exempt from Utah’s state sales tax, a State sales tax exemption certificate is required The form for the state of Utah (known as a TC-form) can be printed from the State of Utah’s website or you can contact the State of Utah directly.If a customer feels they are exempt from the municipal tax, the customer can contact their city (in this case Layton City) to determine what steps are needed to qualify for the exemption If approved, the city will advise Rocky Mountain Power of the approved exemption.Thank you

[redacted] , Per our conversation, Pacificorp has not resolved the subject issue I want the complaint re-opened I did speak with Pacificorps Travis J [redacted] who gave me some opinions and excuses which I cannot verify as Pacificorps Policy Their public statement (Generally, we remove trees that pose a serious threat to safety and electric service) has no cop out qualifiers such as low voltage or customer responsibility What a terrible example of customer service Their statement "Rocky Mountain Power's vegetation department has reviewed the situation and found the tree poses no threat to Rocky Mountain facilities" is interesting Their policy as listed above is for a threat to safety and electric service, not their facilities, although it certainly is How anyone can think an old dead tree that is cracked, has had a branch fall off, overhangs the power line which it misses by a few inches, -is not a threat to safety and service is beyond comprehension The line feeds houses which are direct connected, meaning when the line comes down in will pull the connects to our houses down This will pull out pieces of our roofs or walls Hot Wires would be laying on the ground It would take considerable time to restore our power Their short term gain will cost them much more when the tree falls They are violating State and Federal Regulations Would the Revdex.com provide me with contact information for these agencies? Please do not ask me if the issue is resolved until the tree is removed Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are absolutely responsible because the damage was after there initial repair and then they called to warn everyone to unplug their electronicsby then the damage was done to my $ 1,dollar control panel Sincerely, [redacted] ***

Rocky Mountain Power's vegetation department has reviewed the situation and found the tree poses no threat to Rocky Mountain Power facilities Mr [redacted] was contacted by MrTravis J***, Senior Arborist, Rocky Mountain Power who reviewed the information with him Mr [redacted] may safely remove the tree if he wishes, or may hire a tree care professional to do the work Rocky Mountain Power has offered to have the power line temporarily disconnected if needed

Rocky Mountain Power confirms the electric account for Mr& Mrs [redacted] closed on September 12, The closing balance of $was due October 6, 2016.Prior to the electric account being closed, the automatic payment option was removed from Mr& Mrs [redacted] ’s electric account on July 7, due to the number of returned payments It was apparent Mr& Mrs [redacted] was aware of the automatic payment option being cancelled on their account as manual payments (not automatic payments) were made in the months prior to the electric account closing In addition, the closing bill advised it was not an auto payment but that a payment of $would be needed by October 6, to avoid any collection action With the closing balance not paid, the electric account was assigned to Bonneville Billing and Collections on October 19, Although the payment for the closing balance of $was received on November 22, 2016, Bonneville Billing & Collections are able to assess a collections fee for the cost of the collection of the debt.We understand Mr& Mrs [redacted] paid Bonneville Billing and Collections the collection fee of $along with $interest and Bonneville Billing and Collections requested this item be removed from their credit report on July 19,

After reviewing the account, and talking directly with the Mr. [redacted] in regard to our estimated billing practices, we were able to reach an agreement. Mr. [redacted] requested a copy of the Oregon administrative rules for billing adjustments and the letter that we sent in response is included. We have... closed our case, effective 12/23/2016. Andrew M [redacted] Customer Advocacy and Tariff Policy 825 NE Multnomah Ave, Ste. 2000 Portland, Oregon 97232 503.813.7227 Work

Dear Mr***, Thank you for requesting a review of the denied claim for damagesI have reviewed the interruptions in service and subsequent restoration, and confirmed your claim was appropriately deniedPacific Power made repairs to its facilities and restored service following a vehicle
accident that occurred in the early morning hours of June 3, This accident caused damage to our facilities and resulted in a power outage.On June 3, there were two outages: A momentary outage of seconds upon the car hitting the power pole, followed by a sustained outage of approximately hours, at which time power was restored to all customersOn June 5, an emergency planned outage was taken for final repairs and to switch our system back to normalAs is standard ahead of planned work, customers were called and provided the following message: Hello, this is Pacific Power calling to inform you of an emergency power interruption scheduled for today Monday, June 5th beginning at 3:p.mlasting until 4:p.mfor approximately minutesThe outage will affect approximately 1,customers in Klamath Falls, OregonThis outage is necessary to repair damaged equipment and improve service reliability in your areaPacific Power crews will take all steps possible to minimize the length of the interruption, but some of the work can only be safely performed with the service de-energizedPacific Power appreciates your patienceAs a precaution, please unplug any sensitive electronic equipment during the outage. If you have any questions please call Pacific Power anytime at 1-877-508-again 1-877-508-and select option #to speak directly with a customer service representativeI apologize for your loss and inconvenienceOutages are inherent to the design of an electrical distribution system and can be caused by weather, accidents, fire, and other reasons beyond the control of the utilityRepairs were carried out using industry standard methods, and no evidence exists of any negligence during the restoration efforts. You may wish to check with your insurance agent to see if your policy may cover this type of circumstanceSincerely,Eric H*** Regulatory Analyst Pacific Power

Rocky Mountain Power respects Mr***' opinion. Again, Rocky Mountain Power has documentation to fully support the charges billed to the driver of the vehicle that damaged our property. We welcome the opportunity to work directly with Mr***' attorney to resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Rocky Mountain Power's vegetation department has reviewed the situation and our original response has not changed. Mr*** may safely remove the tree if he wishes, or may hire a tree care professional to do the work. Rocky Mountain Power has offered to have the power line temporarily disconnected if needed

Complaint: ***I am rejecting this response because: The response I got does not answer my questionI am not tax exempt and will be happy to pay tax if it is charged in right wayMy specific question is 'All the taxes are supposed to be per usage (either or per unit) as mentioned in the attached image of my billConnection fee does not have any usage and there is no units used in my billHow can they multiply the tax per unit by 10'This is completely wrong tax calculation and the taxes are only supposed to be calculated if I have used any units of electricity'.If the person who answered my previous question has problems understanding this, he/she can talk to their supervisorIf they are unable to answer my specific question and provide me reimbursement of the wrongly charged tax and my time, I have no option other than taking a legal action for doing tax fraud and will ask them to pay back to every single people they charged extra.Sincerely,*** ***

After reviewing the account, and talking directly with the Mr. [redacted] in regard to our estimated billing practices, we were able to reach an agreement. Mr. [redacted] requested a copy of the Oregon administrative rules for billing adjustments and the letter that we sent in response is included. We have...

closed our case, effective 12/23/2016.
 
Andrew M[redacted]
 
Customer Advocacy and Tariff Policy
 
825 NE Multnomah Ave, Ste. 2000
 
Portland, Oregon 97232
 
503.813.7227 Work

[redacted],
Per our conversation, Pacificorp has not resolved the subject issue.  I want the complaint re-opened.
I did speak with Pacificorps Travis J[redacted] who gave me some opinions and excuses which I cannot verify as Pacificorps Policy.  Their public statement (Generally, we remove trees that pose a serious threat to safety and electric service) has no cop out qualifiers such as low voltage or customer responsibility.
What a terrible example of customer service.
Their statement "Rocky Mountain Power's vegetation department has reviewed the situation and found the tree poses no threat to Rocky Mountain facilities" is interesting.  Their policy as listed above is for a threat to safety and electric service, not their facilities, although it certainly is.
How anyone can think an old dead tree that is cracked, has had a branch fall off, overhangs the power line which it misses by a few inches, -is not a threat to safety and service is beyond comprehension.
The line feeds 7 houses which are direct connected, meaning when the line comes down in will pull the connects to our houses down.  This will pull out pieces of our roofs or walls.  Hot Wires would be laying on the ground.  It would take considerable time to restore our power.  Their short term gain will cost them much more when the tree falls.
They are violating State and Federal Regulations.  Would the  Revdex.com provide me with contact information for these agencies?
Please do not ask me if the issue is resolved until the tree is removed.
Sincerely,
[redacted]

Rocky Mountain Power confirms the electric account for Mr. & Mrs. [redacted] closed on September 12, 2016.  The closing balance of $473.92 was due October 6, 2016.Prior to the electric account being closed, the automatic payment option was removed from Mr. & Mrs. [redacted]’s electric...

account on July 7, 2016 due to the number of returned payments.  It was apparent Mr. & Mrs. [redacted] was aware of the automatic payment option being cancelled on their account as manual payments (not automatic payments) were made in the months prior to the electric account closing.  In addition, the closing bill advised it was not an auto payment but that a payment of $473.92 would be needed by October 6, 2016 to avoid any collection action.  With the closing balance not paid, the electric account was assigned to Bonneville Billing and Collections on October 19, 2016.  Although the payment for the closing balance of $473.92 was received on November 22, 2016, Bonneville Billing & Collections are able to assess a collections fee for the cost of the collection of the debt.We understand Mr. & Mrs. [redacted] paid Bonneville Billing and Collections the collection fee of $104.03 along with $4.28 interest and Bonneville Billing and Collections requested this item be removed from their credit report on July 19, 2017.

Rocky Mountain Power has reviewed Mr. [redacted] complaint.  The investigation of damage to company property was handled appropriately.  With regard to the $13,881.62 in damages, Rocky Mountain Power has documentation to support all charges billed to the driver of the vehicle,...

including photos that will confirm a new pole was installed and the damaged pole removed.  Mr. C** would be happy to speak with Mr. [redacted]' attorney regarding any questions he or she may have regarding Rocky Mountain Power's investigation and the $13,881.62 in damages.

Rocky Mountain Power's vegetation department has reviewed the situation and found the tree poses no threat to Rocky Mountain Power facilities.  Mr. [redacted] was contacted by Mr. Travis J[redacted], Senior Arborist, Rocky Mountain Power who reviewed the information with him.  Mr. [redacted] may...

safely remove the tree if he wishes, or may hire a tree care professional to do the work.  Rocky Mountain Power has offered to have the power line temporarily disconnected if needed.

The customer has filed a complaint with the Utah Public Service Commission and a response to their concerns will be filed with the commission.Autumn B[redacted] Customer Advocacy Team[redacted]