PacifiCorp

Attempted to contact the customer with no response. Sent letter asking that she contact us. That number is 800-532-1626

Complaint: [redacted]I am rejecting this response because:
the system did not reflect a balance when I checked online and thats the reason why I didnt pay at that time, oyherwise why would I checked it. I wii pay but I need someone to know that your way of doing business is a bad way and its a shame no other services are there to help, I will try to avoid your business and anything that has to do with your brandSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
whoever wrote this response is uninformed and incorrect as to which pole was replaced, the damaged pole was NOT replaced!! The pole next to it was replaced!! I also have pictures as well as many witnesses to this fact, I will have no problem proving my point! Once again the person that wrote this response is incorrect. I have turned this over to my lawyer and he has sent a letter to RMP/Mr C**! We will pursue further legal action against RMP and easily prove their attempt of fraud, I will report them to the state as well.Sincerely,[redacted]

Rocky Mountain Power has reviewed the concerns raised by Mr. [redacted]. 
 
On October 14, 2015, Mr. [redacted] contacted Rocky Mountain Power and requested his electric account be closed effective October 16, 2015.  On October 15, 2015, Mr. [redacted]’s monthly billing statement generated...

for $42.56 which was for electric service from September 15, 2015 through October 14, 2015.  An email notification was sent to [redacted]@yahoo.com to advise this statement had generated.
 
Since Mr. [redacted] closed his electric account with an effective date of October 16, 2015, a closing bill generated on October 22, 2015 for a total closing balance of $45.51.  An additional $2.95 was invoiced for electric service from October 14, 2015 through October 16, 2015.  The closing balance of $45.51 was due November 16, 2015.  An email notification was again sent to [redacted]@yahoo.com to advise this statement had generated.
 
Rocky Mountain Power also reflects a web interaction for Mr. [redacted]’s electric account on October 25, 2015.  The web interaction confirms the total balance owing was $45.51 due by November 16, 2015.
 
The closing balance of $45.51 was not paid and Rocky Mountain Power assigned the debt a collection agency, Express Recovery Services Inc. on December 1, 2015.  Mr. [redacted] will need to pay the debt as well as the interest in order for this debt to appear as satisfied.

Good morning Mr. [redacted],
 
The connection fee is charged in accordance with Rocky Mountain Power’s Electric Service Schedule No. 1.  As such, the connection fee is a cost of Rocky Mountain Power providing electric service, therefore it is taxable. 
 
Utah tax code, Title 59 Chapter 12 Section 104 subsection 17 (a)(b) details the exemption from tax and that the exemption does not apply for sales of electricity.
 
Rocky Mountain Power is applying the taxes to be in compliance with tax law in the state of Utah.
 
Please let me know if you have any further questions.
 
Thank you,
 
Autumn B[redacted]
Customer & Regulatory Liaison
[redacted]

Complaint: [redacted]
I am rejecting this response because: They are absolutely responsible because the damage was after there initial repair and then they called to warn everyone to unplug their electronics... by then the damage was done to my $ 1,100 dollar control panel
Sincerely,
[redacted]

Good afternoon,Rocky Mountain Power collects Sales Tax for the Utah State Tax Commission as required to conduct business in the state of Utah.  The Municipal Energy Sales/Use Tax iscollected on behalf of the city.  All taxes are remitted to the city for its use. If a customer feels...

they are exempt from Utah’s state sales tax, a State sales tax exemption certificate is required.  The form for the state of Utah (known as a TC-721 form)  can be printed from the State of Utah’s website or you can contact the State of Utah directly.If a customer feels they are exempt from the municipal tax, the customer can contact their city (in this case Layton City) to determine what steps are needed to qualify for the exemption.  If approved, the city will advise Rocky Mountain Power of the approved exemption.Thank you.

Although Mr. [redacted] indicates he moved out of the property at [redacted] in Bend, Oregon on March 13, 2015, he did not contact Pacific Power to close his account until March 17, 2015. Pacific Power closed Mr. [redacted]'s account as of March 17, 2015, and updated his account with the...

forwarding address he provided.  The closing bill was sent to the forwarding address on March 20, 2015.Pacific Power Rule 4.F, Change of Occupancy, provides that when a change of occupancy occurs, notice of that change must be provided to the company prior to the date of the change or the outgoing customer will be held responsible for all services provided to the site until the company receives notice of the change.  This requirement is also addressed in Oregon Administrative Rule (OAR) 860-021-0310, which requires the customer to provide an energy utility with five days’ notice prior to the date the customer wishes to close his/her account. As with Pacific Power’s tariff, the OAR also states the customer is responsible for all service provided until the energy utility receives notice from the customer.Since Mr. [redacted] notified Pacific Power of the change in occupancy on March 17, 2015, as the outgoing customer, Mr. [redacted] was billed for the service at [redacted] until March 17, 2015.  Pacific Power has reviewed Mr. [redacted]’s dispute regarding his closing bill and determined that Mr. [redacted] was billed correctly in accordance with Pacific Power Rule 4.F. and OAR 860-021-0310; therefore, the closing date on his account will not be adjusted.With regard to Mr. [redacted]’s request that the interest accumulated on his outstanding balance be waived, we’ve confirmed with [redacted] that they are still willing to waive the interest for Mr. [redacted].  Mr. [redacted] should contact [redacted] within the next ten business days to discuss payment of the outstanding balance.