Paducah Hearing Aid Center

This customer dispute has been put on hold for nowI spoke to [redacted] last week, he is aware the collections agency will keep his case open until the balance is paidHe is working with [redacted] to get the situation resolvedI will let you know how everything plays out once he follows up with me.ThanksMatthew H***Area Rental ManagerFredericksburg, VA###-###-#### direct###-###-#### cell

The customer rented a vehicle from Arlington, Virginia Unfortunately, I cannot help him with his issue The branch he rented from continues to say that they have nothing to do with the violation and corporate will have to look into it If this is the case, our corporate office in Saint Louis will need to give him a call

Thank you for the feedback regarding Mr [redacted] ' rental from our Dulles Airport location After further research, we found that the damage was on the vehicle prior to this rental, so Mr [redacted] will not be held responsible The Area Manager has spoken to the customer to inform him of the resolution and Mr [redacted] was satisfied with the result We will consider the case closed at this time

[redacted] to discussResearch shows that $refund was issued on 12/

Attention: [redacted] ,The Revdex.comFor customer service reasons, I have refunded the entire rental charge fo [redacted] ($158.12)If you need anything further, please do not hesitate to give me a call.Thanks,Dave

[redacted] ,I understand we have played a few rounds of phone tag but I hope you are still as eager as I am to working together and getting a swift resolutionI am motivated to get you the necessary information regarding your concernEstablishing communication will allow me to pass on several updates that I would like to relay to you regarding your claim that I think you will be pleased to hearThe last you spoke with my office, the claims process had just opened and you may have dated or incomplete information.I can be reached on the number listed on the voicemails given to youPlease expect additional attempts from me to connect with youLastly always feel free to try me anytime since we are here for you before, during and after the rental processThank you,Andrew B***

Good morning I would like to apologize for the delay as we have been waiting to hear back from the customer to try to resolve the matter before posting our response We have made multiple attempts after initially speaking to the customer, but at this time it is probably best for us to submit our response Below is our official response, so please let me know if there are any additional questions or concerns“Thank you for your feedback regarding [redacted] recent rental at Reagan Airport The Area Manager of the location spoke to [redacted] initially about her concerns regarding her October rental, which were centered around having to switch out of the rental vehicle three times The Area Manager agreed to refund the rental due to the issues, but once he reviewed the customer’s rental agreement he found that the customer switched out of her vehicle several times during the September rental and did not switch out of the October rental The Area Manager processed a full refund of the September rental and made multiple attempts to contact [redacted] by phone and e-mail to clarify the details and inform her of the resolution, but has not heard back from the customer We remain open to discuss the details of the situation further with [redacted] , but after multiple attempts without a response we will consider the situation resolved at this time.” Shawn *F [redacted] , PHR, SHRM-CPHuman Resources Manager###-###-####office [redacted] ***Rockville, MD ***enterpriseholdings.com

I responded to [redacted] via email Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: H***, Brian *< [redacted] @ehi.com>Date: Tue, Aug 2, at 10:AMSubject: Complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: "C [redacted] , Ewan *" < [redacted] @ehi.com> [redacted] ,This complaint has been resolved with the customer, we are waiving the additional 'soft costs' that are associated with a damage report and taking care of the customer I am just waiting on confirmation from our damage recovery unit that the claim has been closed.Brian *H***Enterprise Rent-A-CarArea Rental ManagerAlexandria, VA(c) ###-###-####(f) ###-###-####[X]

I have spoken with [redacted] and we came to an agreement of reimbursement [redacted] is very happy and on behalf of her mother she is thankful for the resolution This has been resolved

left message for customer and sent emailwaiting for call backwill try again tomorrow

Based on our review, the decision is final and we considered the matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They refunded me fully Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I understand that a local address could have been a requirement when renting with a debit card , but after presenting my credit card , there's absolutely no reason for me not to be able to rent a vehicle from this locationIn addition, I never received a response from the winchester branch concerning this matter [redacted] ***

Our Area Manager Matt H [redacted] spoke with [redacted] concerning this rental and apologized for the customer service issues she experienced Matt offered to provide a discount/refund for a portion of the rental but [redacted] refused Matt asked her to please contact him if she needs a rental vehicle in the future so he can provide her with a discount

My branch manager, Anny C [redacted] left a message for customer in regards to the previous incidentBasically the problem was that there was a charge on the wrong card and last time he talked to her, she was able to fix the problemMoreover, Chris G [redacted] e-mailed her a receipt with the correct payments.Essien F*Area ManagerEnterprise Holdings [redacted] ***

Talked with customer and helped educate him on the refund process with debit cardsHe is now aware it takes 2-business days for any debit card to reflect any refundHe is happy now and has already seen his refundHe plans on renting with us again in the near future

Thank you for the feedback regarding [redacted] ***’s recent rental The Branch Manager of the location was able to speak to [redacted] to discuss the charges and to clarify the billing on the rental in question The Enterprise charges were reviewed and were correct based on the rental dates, but there was also a charge from [redacted] that the Branch Manager recommended that [redacted] contact [redacted] to get further information The Area Manager of the location also contacted [redacted] to discuss the rental charges and to answer any further questions [redacted] requested copies of the rental charges for the time she had the rental vehicle so copies are being provided to the customer A refund of $is also being processed and mailed to the customer for the remaining portion of the deposit that is due back to her The rental has been returned and we consider the matter closed at this time

I have left a follow up message with the customer apologizing for the delay in the follow-up I will be refunding the full amount I also left my personal number for the customer to call me so I can make sure she is taking care of Thanks

Thank you for your feedback regarding [redacted] s recent rental. The Area Manager of the location was able to speak to the customer and resolve the issue. Ms. [redacted] was happy with the resolution and we consider the case closed at this time.