Paducah Hearing Aid Center

I apologize for the delay in returning your phone calls and inquiries.  I can confirm a refund check was issued on September 29, 2017 but it appears the address we issued payment to was incomplete and did not include an apartment number.  Per our conversation earlier today, I...

have authorized the original refund check to be stopped and payment reissued today (Monday, 10/23).  You have my name and direct office line in the event you need to reach out to me with any further question but with the check re-printing to the complete address, I believe this will resolve your issue.  Again, I apologize for the error in not ensuring the address was completely entered when taking your information.  Thank you for your patience.

My branch manager, Anny C[redacted] left a message for customer in regards to the previous incident. Basically the problem was that there was a charge on the wrong card and last time he talked to her, she was able to fix the problem. Moreover, Chris G[redacted] e-mailed her a receipt with the correct...

payments.Essien F[redacted]Area ManagerEnterprise Holdings[redacted]
[redacted]

Customer has been refunded $150 for tow of vehicle. Check will be mailed to [redacted] home address. The $569.74 for rental vehicle has been refunded to the card on file.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The manager lied to me about the arrangements of return. He was suppose to close the rental with me not oweing anything. After the car was returned they refused to give me a close out receipt and the next day I got a call that he did not honor his word. I made it clear I have a recoding that states what he said but he continues to deny it. Why would I want to talk with him when he had proven to be a liar with bad business practices.
Regards,
[redacted]

Good evening,  [redacted] The rental was a 2 day rental from (2/15-2/17). The rental charges are broken down to include the daily rate, insurance, taxes and a $100 vehicle cleaning charge. Upon inspection on return of the...

vehicle, branch management noticed that the vehicle had visible ashes inside of the rental. There was also additional dirt and debris that was excessive in which warranted the vehicle cleaning charge. While we understand and can handle day to day garbage, routine vacuums, etc., this vehicle needed extra time and resources because based on the condition it was returned in by [redacted], the rental could not be re-rented to the next customer without a professional cleaning. If you have any further questions, I'd be happy to oblige. Thank you and enjoy your evening.

After looking into this incident we have decided to waive the damage charges for this particular rental and will remove the customer from collections. Richard C[redacted], Area Manager for the Cornawall Branch, will reach out to the rented directly to let him know about our resolution. Please let me...

know fi you need any further information.Andrea O[redacted].com

Thank you for your feedback regarding [redacted]'s rental.  The Area
Manager of the location has addressed the concerns with the location and will
use the feedback to improve the location and vehicles that are delivered to
customers.  Enterprise and [redacted] recently agreed to a new...

rate structure which
became effective during [redacted]'s rental.  The location honored the
previous rate for an additional week on [redacted]'s rental and informed her
of the new rate going forward if she would like to continue to rent a vehicle. 
We are still attempting to secure updated payments from the customer and will
communicate with her directly to ensure payments are up to date.

From: T[redacted], Sean P<[redacted]@ehi.com>Date: Fri, Jul 29, 2016 at 12:50 PMSubject: Complaint #[redacted] ([redacted])To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>, "M[redacted], Jasmine *" <[redacted]@ehi.com>Cc: "N[redacted], Stephanie *" <[redacted]@ehi.com>,...

"C[redacted], Ewan *" <[redacted]@ehi.com>I have spoken with [redacted] and communicated that I am closing the claim against her. She appreciated the decision and I have since communicated this to our Damage Recovery Unit. Please let me know if any further questions or concerns.Sincerely,Sean P. T[redacted]Area Rental Manager###-###-#### phone###-###-#### fax[redacted]@erac.com<mailto:[redact...⇄ Old Alexandria Ferry RdClinton, MD 20735[redacted]

I left a message for [redacted] to call me back in order to resolve the situation.

I spoke with customer and explained that we can not pay for the rental cost she incurred through [redacted]. However she can call me directly next time she needs a car and the first day will be on us. She understood and will contact me the next time she needs a vehicle.

I have left multiple message for the customer to respond to my calls.  The $200 security deposit has been refunded and was refunded during the time of return.  It's take about 2 days to process depending on the bank.  An update will be given if the customer reaches back out to me.

I have left a follow up message with the customer apologizing for the delay in the follow-up.  I will be refunding the full amount.  I also left my personal number for the customer to call me so I can make sure she is taking care of.  Thanks

I responded to [redacted] via email. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This customer dispute has been put on hold for now. I spoke to [redacted] last week, he is aware the collections agency will keep his case open until the balance is paid. He is working with [redacted] to get the situation resolved. I will let you know how everything plays out once he follows up...

with me.ThanksMatthew H[redacted]Area Rental ManagerFredericksburg, VA###-###-#### direct###-###-#### cell

I left a voicemail for the customer on 1-18-18 at 1:26 PM. We are happy to either refund the day or comp one day for the pre-paid reservation not being on the date needed. I am waiting to hear back from the customer. Thank you.

We have contacted customer and let him know we are not pursuing him for damages.

After our initial conversations with the customer on 10/23/17, we followed up and spoke again with the customer once the refund check reprinted to confirm the apartment number the check needed to be sent to.  Once the apartment number was determined, we sent the refund check out via regular U.S. Mail.  The customer received the refund check and the refund payment was deposited on Monday 11/6/17.  Confirmed the check was deposited via the issuing bank's online portal the morning of 11/7/17.  Refund process is complete and the customer has received their money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: K[redacted], Caley *<[redacted]@ehi.com>Date: Wed, Jun 8, 2016 at 2:56 PMSubject: ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Customer had rental for 22 days.  Customer was disputing coverage so Enterprise met the customer half way by only charging 11 days...

$229.78.Caley [redacted]Area Manager###-###-#### direct###-###-#### fax[redacted]@erac.com<mailto:[redac...⇄