I've been living in my house since the beginning of JanuarySince the beginning its been a nightmareIt started the next day after we got the keys when the owner showed up and wasn't even aware that the house has been rented out, and no cleaning had been done and no repairs had been madeWe were notified that they needed to come and do the repairs and that it would require two days of work, we scheduled the repairs for the following weekThe first day of repairs they left me a voicemail said they were minutes away (I didn't answer because I did not recognize the number) I immediately got up unlocked the door and waited, nobody ever showedI called about an hour later and asked the receptionist where the guy was, they said they were going to try and get ahold of them and call me back they then said they couldn't get ahold of him and to wait, I waited all day at home and they never showedI was extremely irritated because I had cancelled my doctor's appointment to make sure I was homeThe next day I received an email saying that I was charged for not being home, the guy had claimed to have shown up and said I was not there and turned his phone off for the rest of the day which was why they couldn't get a hold of himI called and argued with them stating that I was home I was waiting and even repeatedly calling, they said that they have pictures of his clock and our vehicles outside, if our vehicles were outside we are obviously home so why would we not answer the doorSo they were then supposed to come the following day, they called that morning and rescheduledFinally when the repairs were done they had had done little things to fix and then they had painters come when the painters came they weren't even given enough money for all the paint they needed to do the necessary work, areas like our closet still have obvious patchwork that has yet to be painted, I even heard their boss say that was all they were getting and to make it workI asked them if they would send a cleaning crew or landscapers because the carpets were stained the grout was stained the yard has grass and weeds everywhere and they said there was nothing they could do and that it wasn't in their contract, why should I pay a cleaning deposit if I'm not even moving into a clean houseAlso at the time of moving I was months pregnant so I was not in shape be on my hands and knees scrubbingWe had signed an month lease because we didn't want to move around the holidays again and that's my biggest regret right now, I would do almost anything for our lease to be overI assumed even with bad reviews really what do you use a leasing agency for aside from just to pay rent, boy was I wrongIt seems every month they find something to charge us for, simple things like them sending an email they charge you $for I had asked them to see proof of what they're charging us for claiming HOA violations and their response was well the picture is black but the statement says that we were in violationOne time our sink was leaking pretty bad underneath in the cabinet so I called them and let them know, they said a repair man would call us the next day to schedule, it took them a month to get back to me and "fix" our sink, they replaced the faucet and said thats all that needed to be done and within a month it was flooding our entire kitchen and then the garbage disposal stopped working which made the dishwasher stop working and so I had called them again, they sent somebody out again and they said that we needed to replace the faucet again so that's obviously not the issue and then because of all the water damage the boards underneath the sink are now rotted and caving in so they said they need to be replaced, which I believe is their responsibility because they did not come out in the right time to fix it to the point where for weeks I was doing dishes in my bathtub, and we kept a bucket under our sink but was not enough because water was coming out all overThe repairman said the wood would be replaced the next week and to no surprisethey never rescheduled and then I was sent an email saying that they had closed the service order I brushed it off I don't even care to deal with them anymore, especially since the sink is leaking againI received an email first thing this morning at stating that we were charged $for repairs and maintenance I've been calling since and it is now I cannot get ahold of anybody nobody will return my calls and I keep leaving numerous voicemails just to get no response as to why I was even charged this fee and why my repairs are still not doneMy biggest regret is ever renting from this company the only reason we went with them was because we were in a hurry and they were the first people to offer us a house, I wouldn't recommend this company to anybody people have even asked where we rent through and I tell them and then tell them not to go through them and the nightmare we've gone throughI feel bad for the owners cuz they don't know what's going on with the people they are trusting with their homes, we pay them a fee for a service and the owners of the house pay them for services, a service they are not providingEspecially when they can't even answer a phone or return a phone callI have read reviews from people saying they love that everythings electronic but that doesn't even work when I can't even log into the portal for my cell phone and I don't have a home computerI googled them when we applied just to see basic reviews and everything looked good but now that I've had my experiences you can see people commenting on themselves Velesha writes comments about Velesha and all they do is market their great reviews when I believe they're writing their own reviews if you look on the Revdex.coms website there are rated in FAnd that is why they are not Revdex.com accredited, I wish I had known earlier and now I know firsthand whyThe week we moved in I told them that there were scorpions at our house and all they said is that's not in our contract they didn't even have an exterminator to recommend or they weren't contracted through anybodyWhen the painters were here I literally heard their bosses screaming at them from across my house because they said it was going to require more paint and more time these guys stayed after hours off the clock to put my family at ease and not have to have put us out another day by tying up our scheduleschedule anything on our own time because of these services that were required because it wasn't done prior to moving in and these guys were reprimanded by their bosses instead of praise for actually providing good customer service when I walked outside these guys were even ahelping my neighbors with their trash can because they were elderly these guys were doing a good job and their bosses disgust me because of how they were treated and these are the companies that homelovers contractTo get a lease is not hard at all they will contact you immediately but as soon as you get into a house they don't care, they don't care to speak to you, return an email, return a call, it's so unprofessional!
We rented a home for almost yearsthe management was awfull!! We had a underground water leak that went on for almost months..my water bill was like each month..and they took their sweet time..they put in a work oder and no one came out till a month later
the stuff that was on our check off list was never fixed we did it alldidn't move cause didn't have the funds but now we do and we moved..now I'm waiting on my deposit witch they say I have to wait..when we call to main office one person says one thing and another say difret..they all lie about what they say..I had them write me once what they agreed to and I showed the other person And still they said no way she didn't do that!!!!
I've been living in my house since the beginning of JanuarySince the beginning its been a nightmareIt started the next day after we got the keys when the owner showed up and wasn't even aware that the house has been rented out, and no cleaning had been done and no repairs had been madeWe were notified that they needed to come and do the repairs and that it would require two days of work, we scheduled the repairs for the following weekThe first day of repairs they left me a voicemail said they were minutes away (I didn't answer because I did not recognize the number) I immediately got up unlocked the door and waited, nobody ever showedI called about an hour later and asked the receptionist where the guy was, they said they were going to try and get ahold of them and call me back they then said they couldn't get ahold of him and to wait, I waited all day at home and they never showedI was extremely irritated because I had cancelled my doctor's appointment to make sure I was homeThe next day I received an email saying that I was charged for not being home, the guy had claimed to have shown up and said I was not there and turned his phone off for the rest of the day which was why they couldn't get a hold of himI called and argued with them stating that I was home I was waiting and even repeatedly calling, they said that they have pictures of his clock and our vehicles outside, if our vehicles were outside we are obviously home so why would we not answer the doorSo they were then supposed to come the following day, they called that morning and rescheduledFinally when the repairs were done they had had done little things to fix and then they had painters come when the painters came they weren't even given enough money for all the paint they needed to do the necessary work, areas like our closet still have obvious patchwork that has yet to be painted, I even heard their boss say that was all they were getting and to make it workI asked them if they would send a cleaning crew or landscapers because the carpets were stained the grout was stained the yard has grass and weeds everywhere and they said there was nothing they could do and that it wasn't in their contract, why should I pay a cleaning deposit if I'm not even moving into a clean houseAlso at the time of moving I was months pregnant so I was not in shape be on my hands and knees scrubbingWe had signed an month lease because we didn't want to move around the holidays again and that's my biggest regret right now, I would do almost anything for our lease to be overI assumed even with bad reviews really what do you use a leasing agency for aside from just to pay rent, boy was I wrongIt seems every month they find something to charge us for, simple things like them sending an email they charge you $for I had asked them to see proof of what they're charging us for claiming HOA violations and their response was well the picture is black but the statement says that we were in violationOne time our sink was leaking pretty bad underneath in the cabinet so I called them and let them know, they said a repair man would call us the next day to schedule, it took them a month to get back to me and "fix" our sink, they replaced the faucet and said thats all that needed to be done and within a month it was flooding our entire kitchen and then the garbage disposal stopped working which made the dishwasher stop working and so I had called them again, they sent somebody out again and they said that we needed to replace the faucet again so that's obviously not the issue and then because of all the water damage the boards underneath the sink are now rotted and caving in so they said they need to be replaced, which I believe is their responsibility because they did not come out in the right time to fix it to the point where for weeks I was doing dishes in my bathtub, and we kept a bucket under our sink but was not enough because water was coming out all overThe repairman said the wood would be replaced the next week and to no surprisethey never rescheduled and then I was sent an email saying that they had closed the service order I brushed it off I don't even care to deal with them anymore, especially since the sink is leaking againI received an email first thing this morning at stating that we were charged $for repairs and maintenance I've been calling since and it is now I cannot get ahold of anybody nobody will return my calls and I keep leaving numerous voicemails just to get no response as to why I was even charged this fee and why my repairs are still not doneMy biggest regret is ever renting from this company the only reason we went with them was because we were in a hurry and they were the first people to offer us a house, I wouldn't recommend this company to anybody people have even asked where we rent through and I tell them and then tell them not to go through them and the nightmare we've gone throughI feel bad for the owners cuz they don't know what's going on with the people they are trusting with their homes, we pay them a fee for a service and the owners of the house pay them for services, a service they are not providingEspecially when they can't even answer a phone or return a phone callI have read reviews from people saying they love that everythings electronic but that doesn't even work when I can't even log into the portal for my cell phone and I don't have a home computerI googled them when we applied just to see basic reviews and everything looked good but now that I've had my experiences you can see people commenting on themselves Velesha writes comments about Velesha and all they do is market their great reviews when I believe they're writing their own reviews if you look on the Revdex.coms website there are rated in FAnd that is why they are not Revdex.com accredited, I wish I had known earlier and now I know firsthand whyThe week we moved in I told them that there were scorpions at our house and all they said is that's not in our contract they didn't even have an exterminator to recommend or they weren't contracted through anybodyWhen the painters were here I literally heard their bosses screaming at them from across my house because they said it was going to require more paint and more time these guys stayed after hours off the clock to put my family at ease and not have to have put us out another day by tying up our scheduleschedule anything on our own time because of these services that were required because it wasn't done prior to moving in and these guys were reprimanded by their bosses instead of praise for actually providing good customer service when I walked outside these guys were even ahelping my neighbors with their trash can because they were elderly these guys were doing a good job and their bosses disgust me because of how they were treated and these are the companies that homelovers contractTo get a lease is not hard at all they will contact you immediately but as soon as you get into a house they don't care, they don't care to speak to you, return an email, return a call, it's so unprofessional!
We rented a home for almost yearsthe management was awfull!! We had a underground water leak that went on for almost months..my water bill was like each month..and they took their sweet time..they put in a work oder and no one came out till a month later
the stuff that was on our check off list was never fixed we did it alldidn't move cause didn't have the funds but now we do and we moved..now I'm waiting on my deposit witch they say I have to wait..when we call to main office one person says one thing and another say difret..they all lie about what they say..I had them write me once what they agreed to and I showed the other person And still they said no way she didn't do that!!!!