Complaint: [redacted]
I am rejecting this response because:I am having trouble sending all the information detailing why I am rejecting the response. I will send it directly to Laureal Williams email.
Regards,
[redacted]
Our actual cash value evaluation of $17,861.67 was based upon 3 comparable tractors of like kind and quality which were found at the time of the loss on fastline.com. After Mr. [redacted] disputed this evaluation, our local Claims Representative conducted further market research using tractorhouse.com and machinefinder.com. Through these sources 7 representative tractors were found with prices ranging from $8,900 to $22,500. It should be noted that these representative tractors were all 1977 John Deere model 4430s. We did not include all 4430’s in our research as there are numerous 4430’s on the market with greater values that are not 1977 year models. The average of those 7 comparable tractors provided an actual cash value of $14,900. However, because we had already advised Mr. [redacted] that we had determined the value of his tractor to be $17,861.67, we stuck with that amount and did not reduce our evaluation to the $14,900 amount. In addition, with regard to Mr. [redacted] retention of the salvage, we received a high bid on the salvage of $1,500, but in an effort to reach a compromise settlement agreement with the policyholder, we reduced the salvage value to the previously stated amount of $1,350.
It remains the position of Texas Farm Bureau Underwriters that an accurate and fair evaluation of Mr. [redacted] tractor was made using industry accepted resources. While we will agree that there are numerous sites depicting varying degrees of values for used tractors, our position that our policyholder has been compensated more than fairly for his 1977 model 4430 John Deere tractor remains the same. We find no basis for the reopening of this file, some 9 months post loss, to renegotiate this claim.
Respectfully,
[redacted]
DISTRICT CLAIMS MANAGER
O [redacted]
F [redacted]
E [redacted]
Complaint: [redacted]
I am rejecting this response because: On or about the date of initial complaint to current , the said insurance company and or companies have fell to send notice of said policy fees and etc.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the complaint filed on behalf of Mrs. [redacted]. Texas Farm Bureau Mutual Insurance Company youthful operator procedures are to add drivers to our personal auto policies that have had their Phase One (learners permit) for at least six (6) months and have reached the age of...
16. We offer our members the opportunity to exclude a youthful operator if they do not want to add the youthful operator at that time. The original information provided to Mrs. [redacted] advising her that their daughter would not need to be added to the policy until she received her Phase Two (provisional license) was incorrect. However, since the information originally provided to Mrs. [redacted] was incorrect Texas Farm Bureau Mutual Insurance Company decided to reverse the charges. The charges were reversed on June 2, 2015 satisfying Mrs. [redacted]’s desired outcome. Please contact us if you need further explanation or clarification.
Ms. [redacted], First of all, I would like to thank you for your submission. Without feedback from our valued members, we would not be able to better ourselves. I apologize for the lack of communication you experienced and will not only follow up with Mr. [redacted] but with my entire...
team so that we can help prevent this from happening again. It is my understanding that, since this submission to the Revdex.com, your claim has been resolved. As it pertains to the total loss of your vehicle, since the costs of repairs would have exceeded the value of the vehicle, the vehicle was determined a total loss.Again, I apologize that you are not satisfied with the claims process, but I hope you understand why we had to total your vehicle.
[redacted]
District Claims Manager
T [redacted]
F [redacted]
M [redacted] E [redacted]
Richardson, TX 75080
Complaint: [redacted]
I am rejecting this response because once again Texas Farm Bureau is basing their claim denial on speculation. Speculation made by employees that are compensated for denying claims. They have now changed their reason for denying my claim (for the 4th time) to the damage being caused by exposure to water over time. This truck is a 2016 and had 21,539 miles on it when this damage occurred. That's not a lot of time for the damage to occur. (I also own a 2010 Ford F350 diesel with over 250,000 miles on it. It has never had this problem.) Ford, the manufacturer of this truck and engine have stated that this damage is due to EXCESS water in the fuel. Ford also stated that the fuel did not have to come from the immediate tank of fuel prior to the damage. I just got back for a long trip (7 hours one way) so I had several tanks of fuel in the truck within a few days. Texas Farm Bureau states that the last location where I fueled my truck did not have any other complaints about excess water in their fuel. I work in the crude oil business, water in diesel fuel separates out. A small amount of water in the station tank could exist and have been pumped in to my tank and there could have been no other customers get high amounts of water in their fuel. I filled up at that station very early in the morning. What if I was the first customer to buy diesel from that tank at the station that morning. What if the all the water in the station fuel tank settled overnight and ended up in my truck. Texas Farm Bureau likes to speculate, but only if it helps them deny claims. Why not speculate in favor of the truck owner, because they get compensated to deny claims. Texas Farm Bureau continues to deny my claim by changing the reason they are denying my claim after I prove their speculation wrong with facts. Their employees say don't bother suing in court because I cannot win due to the way the policy is worded. They explained that bottom line Texas Farm Bureau can pay or not pay any claim based on whatever they feel like that day. They have the ability to deny claims even if their reasoning is not supported by facts. They pay their employees to deny claims.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I only went to 2 offices for medical attention regarding this auto accident. I could easily get a copy of all treatment/payment records within a couple days so I am confused why this has taken 4 months. Is it not acceptable for me to get these records and just provide them to you? Additionally what is an expected timeframe for this to be resolved? What is the release from your insured you are waiting for, I've never been made aware of that? It seems unprofessional and unrealistic to just keep telling someone we are working on it for months on end with no end in sight. Not that one complaint will change anything with the way this company opperates but this insurance company has been the worst I have dealt with by far in my entire life. I have been in accidents 10 times worse and all the repairs and medical bills were resolved within a couple months. I was never pushed off onto another individual even once, let alone the 4 times it has happened with this claim. I am never contacted when the contact person for my claim is changed or even when the claim was closed. I need to know an expected date for this to be completed or to be made aware of ways I can help speed this along.
Regards,
[redacted]
Your email to Texas Farm Bureau Insurance Companies regarding the above referenced complaint was forwarded to me for a response.
On June 19, 2015 policy [redacted] was issued effective May 22, 2015- May 22, 2016 with a counteroffer from our Underwriters to correct the construction of the dwelling, which resulted in a higher premium. At that time, a payment of $793.00 was applied and a billing was sent for an additional premium of $145.00 due July 22, 2015. On March 16, 2016 a New Business Billing Past Due – Final Notice for $145.00 was mailed with a due date of March 26, 2016. On March 29, 2016 payment had not been received, and the policy cancelled for non-payment effective March 26, 2016. A notice of cancellation was mailed at that time. Despite our efforts to collect the additional amount due, the premium was not paid in full and resulted in policy cancellation.
Proper notification was sent to the insured, and there has been no error on the part of Texas Farm Bureau Insurance Companies. We have reviewed our records and our previous response to address this complaint stands. Please let me know if I can be of further assistance on this matter. Thank you.
Our investigation indicates this loss was caused by exposure to water that occurred over a period time, not a single event of flooding or introduction of contaminated fuel. There is no evidence the last fuel purchased was contaminated nor has the fuel station had any complaints from customers. Based on these findings, this loss was not caused by a covered event such as flood or contaminated fuel, but rather is result of mechanical failure and excluded from coverage in the auto policy. Sincerely, [redacted], State Physical Damage Manager
Unfortunately, the premium for flood insurance contracts are fully earned and non-refundable once the policy is in-force. We cannot process any refund due to this policy limitation.
Complaint: [redacted]
I am rejecting this response because: The business is incorrect and they are lying to cover up their mistakes. I am sending documents along with this response. This will be the documents they sent to me when I asked why I was being cancelled. Now, they are coming up with other excuses to cover up their first excuses. Along with their response to this claim, they are now saying that my daughter was in the first accident. I asked Seth McDonald when she had her accident why she was not on my policy because she is a minor living with me and he told me at my home on a Saturday morning that she was not on the policy then, but she is now. The business has their dates wrong, story wrong, and they need to get everything together that they sent me and they need to prove me wrong. If we need to, we can meet in person to look further into this matter. I am a small person and they are a large company and I feel that they are wrong and I will push this to the limit until they prove me wrong. As of right now, I have all of the documents they sent me and they are at fault.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We received the check today 6/17/16. Thank you.
Regards,
[redacted]
We would agree that the condition was caused by exposure to water that occurred over time, and do not disagree with Ford’s position on that, or the method of repair, but rather that the condition was created over time due to the lack of maintenance leading to mechanical breakdown. Our position has not changed. This is not a covered loss. We believe that water can damage the fuel system and cause pump failure but that water is inherent in diesel, and failure to properly maintenance the system can lead to this type of failure.
Complaint: [redacted]
I am rejecting this response because:In Mr. [redacted]'s 12/15/53 response, the words he uses, "We have taken theappropriate steps to remove this loss report from his loss experience record. " is not the same as, "We have removed the loss report from his loss experience record".I need confirmation that the loss report has indeed been removed from my loss experience record.I don't recall that health insurance was even mentioned in my filing with the Revdex.com, so I am not sure what the statement in Mr. [redacted]'s letter means that references health insurance.Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response due to the numerous misleading and false statements that Farm Bureau provided to Revdex.com on 10/31 and 11/1. First of all, Farm Bureau incorrectly stated in their 10/31/2016 response that I reported the 12/17/2015 fire damaged JD 4430 tractor to Farm Bureau on 12/21/2015. This is a false statement since I did in fact report the fire damage JD 4430 tractor to my Farm Bureau agent on 12/17/2015, which was the same day that the fire damage occurred. In addition, I contacted my Farm Bureau agent again (see attached email) on 12/18/2015 since he failed to send me a follow-up email (per our 12/17/2015 phone conversation) regarding my JD 4430 claim. In addition, Farm Bureau admits that they did not consider as part of their valuation the “numerous” JD 4430 tractors that were not manufactured in 1977 AND that had greater values than those 1977 JD 4430 tractors that Farm Bureau allegedly identified. However, given the fact that JD 4430 tractors were manufactured only between the years 1973 and 1977, I find it very peculiar that the older/earlier (1973-1976) year model JD 4430 tractors were valued higher than the newer/late year (1977) model JD 4430 tractors. (Clearly, any reasonable person would quickly conclude that a newer/late model tractor should be worth in value at least equal to or greater than the older/earlier year model tractors IF in fact the newer/late year model tractors were of similar quality and condition to the older/earlier year model tractors). In addition, as Farm Bureau is aware, there is not an official bluebook value for agricultural tractors. Therefore, when determining the ‘actual cash value’ of my JD 4430 tractor, it is imperative that Farm Bureau fairly consider only those JD 4430 tractors that are similar in quality and condition to my tractor rather than selectively limiting their market analysis to lower quality 1977 JD 4430 tractors that were allegedly advertised at the time. However, importantly to note, it should be mentioned Farm Bureau refused to consider as part of their valuation the www.us.farm.com advertisement (see attachment) that I sent them of a 1977 JD 4430 tractor valued at $27,500. Bottom-line, at the end of the day, Farm Bureau only used one single online source (IRON SOLUTIONS) to determine the $17,593 value for my JD 4430 tractor rather than determining the ‘actual cash value’ of my JD 4430 tractor. Therefore, Farm Bureau’s statements that they completed a fair and accurate valuation of my JD 4430 tractor, as well as compensated me more than fairly are completely false. In addition, Farm Bureau stated that “they find no basis for the reopening of this file, some 9 months post loss, to renegotiate this claim.” Unfortunately, Farm Bureau chose to ignore my factual supported disputes regarding Farm Bureau’s valuation of my tractor, which were communicated on multiple occasions to Farm Bureau at the time of my claim, but Farm Bureau chose not to address them and issued an insufficient settlement check instead. Therefore, Farm Bureau’s decision to ignore the disputes I communicated to them 9-12 months ago does not and will not absolve Farm Bureau’s associated breach of contract.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mi responsabilidad con ustedes fue hacer el pago correspondiente por un año de la póliza de mi casa, ahora su responsabilidad hacia mí es aceptar mi reclamo y dejar mi casa como estaba, si ustedes no recapacitan esto tendrá que salir a la luz, para evitar que abusen de mas personas como lo hacen conmigo. Si no hacen algo al respecto me veré en la necesidad de acudir a Trouble Shooters, Telemundo, etc.
Regards,
[redacted]
Based on the response from the agent involved, it appears there was communication between the agent [redacted] and the client [redacted] concerning adding comp and collision coverage to her Pontiac. It also appears that there were possible communication delays that the agent may have...
contributed to which is unfortunate, however, the agent never provided a quote for adding the coverage to the policy. Without Ms. [redacted] obtaining a quote, accepting the quote, paying for the additional coverage, or receiving a bill for the additional coverage I’m uncertain how Ms. [redacted] could possibly have the expectation for coverage to be provided when coverage was never bound.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am having trouble sending all the information detailing why I am rejecting the response. I will send it directly to Laureal Williams email.
Regards,
[redacted]
Our actual cash value evaluation of $17,861.67 was based upon 3 comparable tractors of like kind and quality which were found at the time of the loss on fastline.com. After Mr. [redacted] disputed this evaluation, our local Claims Representative conducted further market research using tractorhouse.com and machinefinder.com. Through these sources 7 representative tractors were found with prices ranging from $8,900 to $22,500. It should be noted that these representative tractors were all 1977 John Deere model 4430s. We did not include all 4430’s in our research as there are numerous 4430’s on the market with greater values that are not 1977 year models. The average of those 7 comparable tractors provided an actual cash value of $14,900. However, because we had already advised Mr. [redacted] that we had determined the value of his tractor to be $17,861.67, we stuck with that amount and did not reduce our evaluation to the $14,900 amount. In addition, with regard to Mr. [redacted] retention of the salvage, we received a high bid on the salvage of $1,500, but in an effort to reach a compromise settlement agreement with the policyholder, we reduced the salvage value to the previously stated amount of $1,350.
It remains the position of Texas Farm Bureau Underwriters that an accurate and fair evaluation of Mr. [redacted] tractor was made using industry accepted resources. While we will agree that there are numerous sites depicting varying degrees of values for used tractors, our position that our policyholder has been compensated more than fairly for his 1977 model 4430 John Deere tractor remains the same. We find no basis for the reopening of this file, some 9 months post loss, to renegotiate this claim.
Respectfully,
[redacted]
DISTRICT CLAIMS MANAGER
O [redacted]
F [redacted]
E [redacted]
Complaint: [redacted]
I am rejecting this response because: On or about the date of initial complaint to current , the said insurance company and or companies have fell to send notice of said policy fees and etc.
Regards,
[redacted]
Texas Farm Bureau Mutual Insurance Company’s position remains the same as originally stated.
[redacted]
[redacted]
###-###-####
###-###-#### (Fax)
[redacted]@txfb.org
7420 Fish Pond Road
Waco, TX 76710
WWW.TEXASFARMBUREAU.ORG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the complaint filed on behalf of Mrs. [redacted]. Texas Farm Bureau Mutual Insurance Company youthful operator procedures are to add drivers to our personal auto policies that have had their Phase One (learners permit) for at least six (6) months and have reached the age of...
16. We offer our members the opportunity to exclude a youthful operator if they do not want to add the youthful operator at that time. The original information provided to Mrs. [redacted] advising her that their daughter would not need to be added to the policy until she received her Phase Two (provisional license) was incorrect. However, since the information originally provided to Mrs. [redacted] was incorrect Texas Farm Bureau Mutual Insurance Company decided to reverse the charges. The charges were reversed on June 2, 2015 satisfying Mrs. [redacted]’s desired outcome. Please contact us if you need further explanation or clarification.
[redacted]
Ms. [redacted], First of all, I would like to thank you for your submission. Without feedback from our valued members, we would not be able to better ourselves. I apologize for the lack of communication you experienced and will not only follow up with Mr. [redacted] but with my entire...
team so that we can help prevent this from happening again. It is my understanding that, since this submission to the Revdex.com, your claim has been resolved. As it pertains to the total loss of your vehicle, since the costs of repairs would have exceeded the value of the vehicle, the vehicle was determined a total loss.Again, I apologize that you are not satisfied with the claims process, but I hope you understand why we had to total your vehicle.
[redacted]
District Claims Manager
T [redacted]
F [redacted]
M [redacted] E [redacted]
Richardson, TX 75080
Complaint: [redacted]
I am rejecting this response because once again Texas Farm Bureau is basing their claim denial on speculation. Speculation made by employees that are compensated for denying claims. They have now changed their reason for denying my claim (for the 4th time) to the damage being caused by exposure to water over time. This truck is a 2016 and had 21,539 miles on it when this damage occurred. That's not a lot of time for the damage to occur. (I also own a 2010 Ford F350 diesel with over 250,000 miles on it. It has never had this problem.) Ford, the manufacturer of this truck and engine have stated that this damage is due to EXCESS water in the fuel. Ford also stated that the fuel did not have to come from the immediate tank of fuel prior to the damage. I just got back for a long trip (7 hours one way) so I had several tanks of fuel in the truck within a few days. Texas Farm Bureau states that the last location where I fueled my truck did not have any other complaints about excess water in their fuel. I work in the crude oil business, water in diesel fuel separates out. A small amount of water in the station tank could exist and have been pumped in to my tank and there could have been no other customers get high amounts of water in their fuel. I filled up at that station very early in the morning. What if I was the first customer to buy diesel from that tank at the station that morning. What if the all the water in the station fuel tank settled overnight and ended up in my truck. Texas Farm Bureau likes to speculate, but only if it helps them deny claims. Why not speculate in favor of the truck owner, because they get compensated to deny claims. Texas Farm Bureau continues to deny my claim by changing the reason they are denying my claim after I prove their speculation wrong with facts. Their employees say don't bother suing in court because I cannot win due to the way the policy is worded. They explained that bottom line Texas Farm Bureau can pay or not pay any claim based on whatever they feel like that day. They have the ability to deny claims even if their reasoning is not supported by facts. They pay their employees to deny claims.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I only went to 2 offices for medical attention regarding this auto accident. I could easily get a copy of all treatment/payment records within a couple days so I am confused why this has taken 4 months. Is it not acceptable for me to get these records and just provide them to you? Additionally what is an expected timeframe for this to be resolved? What is the release from your insured you are waiting for, I've never been made aware of that? It seems unprofessional and unrealistic to just keep telling someone we are working on it for months on end with no end in sight. Not that one complaint will change anything with the way this company opperates but this insurance company has been the worst I have dealt with by far in my entire life. I have been in accidents 10 times worse and all the repairs and medical bills were resolved within a couple months. I was never pushed off onto another individual even once, let alone the 4 times it has happened with this claim. I am never contacted when the contact person for my claim is changed or even when the claim was closed. I need to know an expected date for this to be completed or to be made aware of ways I can help speed this along.
Regards,
[redacted]
Re: Complaint ID: [redacted]
Subject: [redacted]
Policy Number: [redacted]
To Whom It May Concern:
Your email to Texas Farm Bureau Insurance Companies regarding the above referenced complaint was forwarded to me for a response.
On June 19, 2015 policy [redacted] was issued effective May 22, 2015- May 22, 2016 with a counteroffer from our Underwriters to correct the construction of the dwelling, which resulted in a higher premium. At that time, a payment of $793.00 was applied and a billing was sent for an additional premium of $145.00 due July 22, 2015. On March 16, 2016 a New Business Billing Past Due – Final Notice for $145.00 was mailed with a due date of March 26, 2016. On March 29, 2016 payment had not been received, and the policy cancelled for non-payment effective March 26, 2016. A notice of cancellation was mailed at that time. Despite our efforts to collect the additional amount due, the premium was not paid in full and resulted in policy cancellation.
Proper notification was sent to the insured, and there has been no error on the part of Texas Farm Bureau Insurance Companies. We have reviewed our records and our previous response to address this complaint stands. Please let me know if I can be of further assistance on this matter. Thank you.
Our investigation indicates this loss was caused by exposure to water that occurred over a period time, not a single event of flooding or introduction of contaminated fuel. There is no evidence the last fuel purchased was contaminated nor has the fuel station had any complaints from customers. Based on these findings, this loss was not caused by a covered event such as flood or contaminated fuel, but rather is result of mechanical failure and excluded from coverage in the auto policy. Sincerely, [redacted], State Physical Damage Manager
Unfortunately, the premium for flood insurance contracts are fully earned and non-refundable once the policy is in-force. We cannot process any refund due to this policy limitation.
Complaint: [redacted]
I am rejecting this response because: The business is incorrect and they are lying to cover up their mistakes. I am sending documents along with this response. This will be the documents they sent to me when I asked why I was being cancelled. Now, they are coming up with other excuses to cover up their first excuses. Along with their response to this claim, they are now saying that my daughter was in the first accident. I asked Seth McDonald when she had her accident why she was not on my policy because she is a minor living with me and he told me at my home on a Saturday morning that she was not on the policy then, but she is now. The business has their dates wrong, story wrong, and they need to get everything together that they sent me and they need to prove me wrong. If we need to, we can meet in person to look further into this matter. I am a small person and they are a large company and I feel that they are wrong and I will push this to the limit until they prove me wrong. As of right now, I have all of the documents they sent me and they are at fault.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We received the check today 6/17/16. Thank you.
Regards,
[redacted]
We would agree that the condition was caused by exposure to water that occurred over time, and do not disagree with Ford’s position on that, or the method of repair, but rather that the condition was created over time due to the lack of maintenance leading to mechanical breakdown. Our position has not changed. This is not a covered loss. We believe that water can damage the fuel system and cause pump failure but that water is inherent in diesel, and failure to properly maintenance the system can lead to this type of failure.
[redacted]
DISTRICT CLAIMS MANAGER
T: [redacted]
Complaint: [redacted]
I am rejecting this response because:In Mr. [redacted]'s 12/15/53 response, the words he uses, "We have taken theappropriate steps to remove this loss report from his loss experience record. " is not the same as, "We have removed the loss report from his loss experience record".I need confirmation that the loss report has indeed been removed from my loss experience record.I don't recall that health insurance was even mentioned in my filing with the Revdex.com, so I am not sure what the statement in Mr. [redacted]'s letter means that references health insurance.Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response due to the numerous misleading and false statements that Farm Bureau provided to Revdex.com on 10/31 and 11/1. First of all, Farm Bureau incorrectly stated in their 10/31/2016 response that I reported the 12/17/2015 fire damaged JD 4430 tractor to Farm Bureau on 12/21/2015. This is a false statement since I did in fact report the fire damage JD 4430 tractor to my Farm Bureau agent on 12/17/2015, which was the same day that the fire damage occurred. In addition, I contacted my Farm Bureau agent again (see attached email) on 12/18/2015 since he failed to send me a follow-up email (per our 12/17/2015 phone conversation) regarding my JD 4430 claim. In addition, Farm Bureau admits that they did not consider as part of their valuation the “numerous” JD 4430 tractors that were not manufactured in 1977 AND that had greater values than those 1977 JD 4430 tractors that Farm Bureau allegedly identified. However, given the fact that JD 4430 tractors were manufactured only between the years 1973 and 1977, I find it very peculiar that the older/earlier (1973-1976) year model JD 4430 tractors were valued higher than the newer/late year (1977) model JD 4430 tractors. (Clearly, any reasonable person would quickly conclude that a newer/late model tractor should be worth in value at least equal to or greater than the older/earlier year model tractors IF in fact the newer/late year model tractors were of similar quality and condition to the older/earlier year model tractors). In addition, as Farm Bureau is aware, there is not an official bluebook value for agricultural tractors. Therefore, when determining the ‘actual cash value’ of my JD 4430 tractor, it is imperative that Farm Bureau fairly consider only those JD 4430 tractors that are similar in quality and condition to my tractor rather than selectively limiting their market analysis to lower quality 1977 JD 4430 tractors that were allegedly advertised at the time. However, importantly to note, it should be mentioned Farm Bureau refused to consider as part of their valuation the www.us.farm.com advertisement (see attachment) that I sent them of a 1977 JD 4430 tractor valued at $27,500. Bottom-line, at the end of the day, Farm Bureau only used one single online source (IRON SOLUTIONS) to determine the $17,593 value for my JD 4430 tractor rather than determining the ‘actual cash value’ of my JD 4430 tractor. Therefore, Farm Bureau’s statements that they completed a fair and accurate valuation of my JD 4430 tractor, as well as compensated me more than fairly are completely false. In addition, Farm Bureau stated that “they find no basis for the reopening of this file, some 9 months post loss, to renegotiate this claim.” Unfortunately, Farm Bureau chose to ignore my factual supported disputes regarding Farm Bureau’s valuation of my tractor, which were communicated on multiple occasions to Farm Bureau at the time of my claim, but Farm Bureau chose not to address them and issued an insufficient settlement check instead. Therefore, Farm Bureau’s decision to ignore the disputes I communicated to them 9-12 months ago does not and will not absolve Farm Bureau’s associated breach of contract.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mi responsabilidad con ustedes fue hacer el pago correspondiente por un año de la póliza de mi casa, ahora su responsabilidad hacia mí es aceptar mi reclamo y dejar mi casa como estaba, si ustedes no recapacitan esto tendrá que salir a la luz, para evitar que abusen de mas personas como lo hacen conmigo. Si no hacen algo al respecto me veré en la necesidad de acudir a Trouble Shooters, Telemundo, etc.
Regards,
[redacted]
Based on the response from the agent involved, it appears there was communication between the agent [redacted] and the client [redacted] concerning adding comp and collision coverage to her Pontiac. It also appears that there were possible communication delays that the agent may have...
contributed to which is unfortunate, however, the agent never provided a quote for adding the coverage to the policy. Without Ms. [redacted] obtaining a quote, accepting the quote, paying for the additional coverage, or receiving a bill for the additional coverage I’m uncertain how Ms. [redacted] could possibly have the expectation for coverage to be provided when coverage was never bound.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]