Palm Bay Aluminum Reviews (%countItem)
Palm Bay Aluminum Rating
Address: 1779 Canova St SE, Palm Bay, Florida, United States, 32909
Phone: |
Show more...
|
Fax: |
+1 (321) 725-5454 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Palm Bay Aluminum
Add new contacts
I'm an 89 yr old woman who hired this co. to enclose my patio. It pours in when it rains. They will not make good on a dry patio, what I hired them 4.
So I hired Palm Bay aluminum to enclose my patio so I could enjoy it when it's raining. At 1st it was OK but as the rainy season progressed it started raining harder and harder inside. 1st they said it was the gutter that I should have gotten an enclosed gutter but I was never given the option I'm certainly not going to get up there and clean out a gutter at my age, I would have gotten the enclose gutter.
Then they blamed it on the existing roofing structure, saying it was old and leaking but the whole point was that they should have looked at that and sealed around it so it wasn't leaking now they're taking absolutely no blame for the shoddy job that they did and I am left without the product that I paid dearly for. I certainly did not expect to pay good money for an enclosure that leaks and quite a bit at that too. Then when I spoke to Eric who answered the phone, he became belligerent and hung up on me and I've heard nothing since. I'm hoping we can resolve this the best way possible, thank you
Seal all around the structure that you put up as it should have been done to begin with -you can't just nail something up to something else and expect it not to leak. Everything should have been taken into consideration to begin with.
Everything that we have installed has been sealed appropriately. We are not licensed roofers or in the business of doing house roof repairs. Below is a copy of the response that was also posted in response to customer's Daughter's one star*** review. We were contracted for an enclosure with screened walls and screened roof and that was what was completed. If there was confusion on the project description, there was ample time during the 12 days from when the customer received the estimate with the full description of work detailed to ask us.
*** review response - With respect, your review is 100% wrong. I entered into an agreement with *** to build a "screen enclosure", which her contract, that she signed, clearly states. The proposal / contract was prepared based on Ms. requested project that was discussed between her and Myself. The proposal was drawn up and mailed to Ms. for her review on 11/7/2019. On 11/19/2019 she decided to proceed with the described project and signed the contract. If you would have contacted my offices, I would have been more than happy to review the proposal with You. The project was approved by Ms., her HOA and the necessary permitting municipality for final inspection.
I am not sure what you mean by "weatherproof patio", as we build screen enclosures. We have and never will advertise our screen enclosures as weather-proof, water-proof or hurricane-proof.
As for your statement about giving her options; as mentioned above, I gave Ms. a quote based on what She requested, so I am not sure what "options" you are referring to.
When Ms. called and said her patio was leaking, we sent over our lead installer to evaluate the problem. Immediately he noticed that the gutter system was entirely full of debris and leaves. If a gutter system is clogged, water can not properly drain away as it is designed to. I have a picture if you would like me to send it to you or post here. My installer removed all of the debris and cleaned out the gutter at no charge to Ms.. He also let her know that if the leaks continue from where she described to him they were coming from, she needs to have a roofer look at the job as they are not coming from the screen enclosure. After the next heavy rain, Ms. contacted us again. The same lead installer went back out and did a water test with a hose to confirm that the leaks are indeed a result of the house roof, not the enclosure. He took a video of this for our records. Again, I can post here or email you a copy if you like. We again informed Ms. that she needs a roofing company to evaluate the house roof. Later, she left us a voice mail that she knows it is quote "not your fault", but she wants to speak to a manager to see if we can fix it. I have saved the message in case you would like to hear it. We are not roofers and cannot do house roof repairs as we mentioned to Ms..
I appreciate you live out of town from Ms., but if you were able to see the project in person, I believe you would fully understand the situation. You would see that it is not an issue with the screen enclosure project that was completed and delivered in full, but with the house roof age and condition.
I would also like to point out that I took no deposits for Ms. project. She did not pay any monies until the project was completed, passed inspection with the City and she looked everything over. I do not believe that she would have paid me, if she did not get everything that was agreed to.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I 1st submitted my complaint I apparently did not have all pertinent information. For one thing, Immediately after I had the job done I went away for 3 months. When I returned I noticed that it started leaking and as the rainy season went on it was leaking heavier and heavier but I did call right away when it started leaking. Another point that is not true is that I did not pay for a screened-in porch, I paid for a total plastic enclosed porch so that it would be weatherproof and I could sit out here in the rain.
I just had someone come out to the house to take a look at the roof yesterday and it turns out that what Palm Bay Aluminum did not do, is look at the existing structure to let me know that the existing wood that they attached their product to, was already rotted and not capable of supporting the new structure.
Again, I would like to repeat that I was not given the option of an open or closed gutter or I would have chosen closed since I am not likely to get up on a ladder to clear it.
Also when saying it is not your fault I was not speaking about the company I was simply speaking to the person I was talking to that it was not personally their fault.
Anyway regardless of whether it is waterproof or simply a screened-in Room, the structure was attached to wood that was not capable of supporting that structure.
I appreciate the person writing this on behalf of Ms.. However, you are correct in your statement that you did not have all the pertinent information when you made your complaint here and on***. My contract that was agreed to and signed by Ms. states:
"Erect a bronze aluminum frame screen enclosure 6.75' x 10' complete with 18x14 charcoal fiberglass screen. The roof will be an all screen shed style complete with 7" supergutter to the ends of the roof lines (24'). Site specific engineering and building permit included."
Nowhere does it state that I was doing an all plastic or weatherproof enclosure. I am sure Ms. has a copy of the signed contract or I can forward one if she has misplaced it. As mentioned, there were twelve days that passed from the time we mailed Ms. the proposal for her review and the time she accepted the job with my company. We do not pressure our customers in any way to sign up with us. We give the proposal and honor the price for thirty days, so they have time to look it over, ask any questions or have a relative look it over.
You mentioned you had "someone" come out to evaluate the house roof and they said the existing wood was not capable of supporting the new structure. I would love to review their formal report and qualifications to be able to make that statement. Please feel free to forward it to me at [email protected].
(The consumer indicated he/she DID NOT accept the response from the business.)
You and I both know that you were hired to erect a waterproof structure but since the association does not technically allow that, the contract for all those homes have to say screened enclosures so this is a matter of semantics. Now, the reason I didn't have the whole pertinent information at the time of the 1st filing was that I had not yet gotten somebody out there to look at it and when he did, it just added more reason why the job was done very shoddily. You can go take a look at it yourself and see that the wood is rotted right up against the part you put on there and whether or not the enclosure was to be weatherproof, it STILL WAS PUT UP AGAINST WOOD THAT WAS STARTING TO ROT AND COMPLETELY DID SO WITHIN A COUPLE OF MONTHS. And they're still the matter of putting up an open gutter on the house of a 90 year old woman who can't possibly get up there to clean the gutters when you could have given the choice of having a closed one and not having to worry about cleaning the gutters at all. Also let me repeat your office guy is rude and hangs up on people so you tell me - is that the excellent customer service that you wish to portray? Because I can certainly keep telling people about how great it is.
I do not understand what you mean when you say that the Association does not technically allow waterproof structures. There are many hard roof structures in that subdivision. Contracts state whatever is agreed to between two parties. Unfortunately what I believe happened is your mother requested a screened roof instead of a hard roof and due to the language barrier, she ordered the wrong product. If someone had aided her in her decision making beforehand, this situation could have been avoided. As mentioned earlier, when the proposal was written, days went by before Ms. accepted it. The drawings with a screened roof were furnished to the HOA and approved. If you or your mother were not clear on what the contract stated for the description of work, someone, anyone, should have contacted our office and questioned what a "screened roof" meant prior to signing it. You again mentioned that you had someone "look at the job" and that the person, whoever "he" might be elaborated that the work was "very shoddy". Again, I beg you for this persons name, credentials and a copy of this written report that you are referring to. If this someone or you as stated "keep telling people" (whatever that threat meant), there are consequences for defamation of character. In reference to "my office guy" being rude; his job description does not include being repeatedly verbally abused by rude callers. In closing, if half as much effort was put into reading and understanding or getting clarification of the proposal / contract as was put into writing these reviews and complaints, there would be no controversy here.
Concrete pad has numerous cracks. Their 1st fix filled in some cracks.. They did not fill in the cracks the second time it cracked. Just repained.
PBA was hired to install an enclosed patio. The day after the concrete was poured it had numerous cracks that continued to spider. They came out an filled in "some" of the cracks and painted our patio. They told us it was a hot pour. Basically the cement wasn't good. A few months later we noticed new cracks. After numerous emails and voice mails that weren't responded to the owner emailed that his crew would come take a look. He told us they would be back to fix the patio. Their fix was to repaint the cement. The patio still has cracks. They don't stand by their work. They don't return phone calls and unless you send a nasty email you don't get a reply. I would like to have the patio fixed properly or redone totally. They knew the cement was hot. They didn't stay behind to hose it down or anything. Very unprofessional company. Please help.
I would like the patio properly repaired. If it can't be repaired then I would like it replaced or a portion of our money refunded.
Contact Name and Title: David A President
Contact Phone: 321-725-5444
Contact Email: [email protected]
To whom it may concern,
We have made attempts to correct the issue that Mrs. is experiencing without success. We have not done anymore to fill in the cracks in the slab as the cracks will continue to form. As it states in our warranty, of which we have included a copy, we cannot warranty against cracks in a concrete slab. That being said, we can offer Mrs. a reimbursement of $675.00 for the concrete material. If this is acceptable, please let us know.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept Mr. A offer to reimburse the $675.00 for the cost of cement. I do not agree with his response about the cement. It is normal for cement to crack, but not the day after it is poured. Nrr did Mr. A personally come out to inspect the cement cracking. What they did was a cosmetic fix. No attempt was made to repair or fill in any of the new cracks.
Buidling new roof without proper permitting from city of palm bay.Roof has leaked since day1 & co has failed to make needed repairs to bring to code
On October 14, 2014 we had a new roof installed by Palm Bay Aluminum Corp at the cost of $6335.00. They did so without pulling required building permits from city of palm bay. Within a few days we noticed continued leaking on the middle seam of the roof. We contacted your company and requested an inspection and fix. On multiple occasions representatives of company have returned to our property to inspect and fix the leak, yet it remains a continuing problem to this day. My wife and I have called and visited company numerous times to check on the repair status and have not received any definitive answers as to when this problem will be fixed.
The roof leak is occurring immediately in front of a door entrance / exit to our home. I want to clearly make you aware of this fact: The inability of Palm Bay Aluminum Corp. to fix this leak has consistently created a safety slip and fall hazard for my family and our guests.
I want the roof fixed/ leak free and i want the company to pull required permits before doing this and all future work.
To whom it may concern,
We have gotten in-touch with Mr., and we are working towards a solution. Mr. is aware that we are moving forward with this plan and we will provide an update when we have more information.
(The consumer indicated he/she DID NOT accept the response from the business.)
Palm Bay Aluminum has reached out to me but the problem is ongoing and long-term. This has been unnecessarily frustrating problem with this company. This problem has been ongoing since their install in 2014 and they have simply failed in their responsibility to fix this problem in a timely manner. Also, they did not pull required building permits from the City of Palm Bay and this is completely unacceptable. Company does not answer phone calls or respond to email inquiries. Should Palm Bay Aluminum make this right I will revise my complaint. But since it's been nearly 4 years of frustration - I'm doubtful this will happen.
Document Attached***
To whom it may concern,
We have sent a crew out to Mr.' home to repair the issues that he has been experiencing. We performed tests to find where the leaks Mr. referenced where coming from. What the tests found was that Mr.' house roof was very old which allowed water to run onto and through the patio roof that we installed and no water was shown to get through the installed roof (see attached pictures). This test was performed with Mr. on site and Mr. agreed that the problem could be his house roof. Mr. mentioned that he is getting his house roof replaced in the next few weeks. We informed Mr. that if the problems persist after his new house roof is installed, we will be more than willing to send our crew back out to him. As it stands now, there is nothing further that we can do for Mr.. The building permit and final inspection were approved by the city of Palm Bay.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response of this company and regret that we were unable to reach this understanding sooner.