Palm Beach Tan

I cancelled my membership in the North Myrtle Beach store .I was told my their employee everything was taken care of. I WAS NOT offered anything in writing. The next month I was charged $115.42. I called the4 store and was told I would not get my money back because I did not have the cancelation in writing! Tried contacting cooperative ofice with NO results. MAKE sure you get all transaction in WRITING!

Hello, I wanted to let you know that the palm beach tan company placed my money into my account yesterday and I wanted to cancel this request

Good afternoon, We received a customer complaint from [redacted] *** We have tried several time to contact her to resolve this for her but she has not answered our calls or returned the voicemails we have left for her Her membership with Palm Beach Tan has been canceled per her requestShe called our Customer Care line on September 20, and I returned her call that dayShe did not answer so I left her a voicemail letting her know that her account with us was canceledHer membership with us was already terminated due to declined payments I have waived her past due balance and the account is canceled out as she requested Please let me know how to proceed Sincerely,Amanda M [redacted] Palm Beach Tan- Customer Care210-412-

November 5, 2016To Whom it May Concern, regarding Revdex.com complaint ID [redacted] First and foremost, we at True Blue Granite have no relationship with this homeowner that is being referred to as the customerOur customer, who we provide a warranty on our granite countertops, is the homebuilder, we were only there in an advisory capacity for the homebuilderFor this reason there is no merit to this complaint against us.We will comment on the homeowner's complaints:"Lots of pits and chips" - the homeowner purchased a home with granite already installed and the surface of the granite is identical to that which is purchased from reputable granite distributors in the central Texas region, the surface variation is for the materialThe homeowner produced a sample from another vendor and it had the same surfaceWe install many homes with the same material from the same vendors, the homeowner claimed their countertops must have been from a defective slab of granite"it absorbs liquid" — many natural stones absorb liquids when they are left on the surface over time including graniteThe surface is sealed to slow the absorption processThis granite was sealed at the time of installDue to the customer complaints it was sealed again as a courtesyWhile we were in the home (inspecting and discussing the granite for forty five minutes or more), the homeowner washed their hands in the sink and left standing water in the location they are complaining of the absorptionThe article we left them from the Marble Institute included the following "many granite countertops receive additional benefit from being sealedThat benefit is the further reduction of moisture migration into an already moisture resistant surface" We provided this to explain that moisture migration is natural and the sealing is done to reduce this migrationIt is recommended that standing water be removed from all granite surfacesThe homeowner had a cut lemon sitting on the counter while we were having the meeting, which also can affect the longevity of the stone sealant"without so much as looking at the granite" — there were two representatives from TrueBlue Granite and a representative from the homebuilder in attendanceWe inspected and discussed the countertops for more than minutes with the homeowners, so we're not understanding this statementOn a number of occasions during the discussion the homeowners pointed at locations on the granite that none of the three of us could determine what they were indicating was the problemThere was one darker area where the standing water was located near the faucet and there was one chip which we offered to repair, the homeowner refused"there is no standard for what is considered defective" —as referenced in the complaint, we provided a description from one industry standard provider, the [redacted] The homeowner said the definition of defective should be up to him because he's the customer and customer satisfaction should define if something is defective.Some additional We discussed what the homeowner desired as the outcome, since the material in their kitchen is the same in appearance and behavior as other slabs of this material, we asked what they expected to be different if it was replaced with the same materialThey stated they did not want the same type of granitePer the complaint, the homeowner is claiming their level granite either cost them or they are owed $15,and they want a different granite of their choosingAs a reference, their square feet of granite installed would cost much less than a third of their request, even from a vendor like [redacted] True Blue Granite, [redacted] ***

I attempted to contact this business several times to cancel my membership, but no one returned my callsThe manager lied about sending an email I attempted to contact this tanning salon for a cancellation form in [redacted] after a doctor in my home state discovered a mole that needed to be removed Because I was out of state, I called on multiple occasions to ask employees to send a cancellation form via e-mail At one point, the manager said this cancellation e-mail had been sent, but after checking all my folders and the e-mail address she had on file for me (the advertisements deliver just fine to this e-mail), there were no e-mails with the form I asked for this e-mail on several occasions but didn't receive one in the months after numerous attempts I continued to be charged over $ [redacted] from my bank account for the months of ***, ***, and [redacted] despite this request for cancellation

***, In regards to the Complaint ID [redacted] , this customer's memberships (both his and his wife's) were cancelled on 7/31/by our Customer Care departmentHis "cancellation" request was received 7/31/14, which is after our cutoff date of the 25th of each month (per the contract he signed) and was told he would be charged for the month of August He was called on 8/12/as a follow up to the notice from BBCHe said he was headed into a meeting and would call back later, which he never didOn 8/13/14, we attempted to contact this customer again by phone but got no answer, so a refund for the August charge was refunded back to his credit card Palm Beach Tan's Customer Care department has not heard back from this customer since 7/31/14, therefore we feel this issue has been resolved to the best of our ability Just an observation, we find it very strange that Revdex.com does not offer a portal on their website for businesses to reply, via the internet, to complaints, even though the Revdex.com seems to make it extremely simple for anyone to file a complaintThat policy seems to be very one-sided Sincerely, [redacted] Franchisee's Home Office

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is very satisfactory to meThere were no threats of bodily harm!! I am an assistant to an older gentleman who felt the need to take my phone and speak inappropriately to [redacted] , a manager at Palm BeachHe made no bodily harm threats, merely stated he is a powerful free masonHe will not be getting anywhere near my phone or personal issues again, not to mention ever setting foot on Palm Beach Tan propertyI did not accept the call to my landlord for I had previously explained the situation to them, in personI am getting a letter from my landlord so that ***, the District Manager at Palm Beach is able to refund all of the unexpected expenses and late feesThey have been delightful to work with, and I am glad we are resolving this appropriatelyI do, however, apologize for what the man said on the phoneIt has no relation to me, how I feel about my situation and how I feel towards the Palm Beach Tan employees

I have refunded [redacted] the total of on 6/5/17I spoke her her on Her account was cancelled on Dec which she was billed in Dec and that we cant process so I am processing the amount of for Jan-MayShe is aware of how much and why I am not processing her refund request for DecIf there is anything else I need to send please let me know Thanks Danielle [redacted]

On June 19th 2019 I was visiting Fargo ND and stopped in for a quick tan since I had an upcoming vacation planned. Casandra who helped me talked me in to a plan that cost $66.00 telling me I could tan multiple times. My plan was to tan then and then the next morning before I boarded my flight. Once the transaction was done she told me I had to wait 24 hours for another tan which wouldn't work because I was leaving town. She then told me she credited that transaction and charged me $27.00 for a one time tan. The $66.00 was never credited and I was charged the additional $27.50 for the one time tan. I have a $66.00 charge along with the $27.50 and they will not refund my $66.00. I have contacted the location multiple times and I keep getting the run around.

When I signed up in Feb 2019, I verified that I could cancel at any time, I believe it has to be by the 25th if the month. I only wanted to tan for 1 month before vacation. I was told I had to sign up for autopay, which I was not excited about-but because they told me I could cancel at anytime, I decided to go with this salon as it was close to my home. I had verbally verified it multiple times because I only wanted it before vacation. At NO TIME was there any mention that I had to sign something. I was very upset when I saw that I was charged for months when I had cancelled my membership. The guy at the St Paul location was no help and basically called me a liar. He told my it was like a gym membership and if it was not used you still had to pay for it. NO KIDDING! I had also verified that I only wanted to tan for 1 month! He was absolutely no help at all. When I asked for his manager, he told me he could not give me her number so he gave me an invalid email. He said it was for a Sierra ***, which I cannot find in any directory.Unacceptably customer service
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Everyone there is very nice, however, NOT ONCE was I told the cancellation had to be in writing.

If you look at my account, I stopped visiting early may. I thought my membership had been extended into May because of some promotion or something..I have been charged thru July!!!! I would like a refund of the months I was charged Trust me, when I pay for something I use It!

I purchased lotion on June 27th, I went in on July 9th to return the lotion I purchased the girls at the counter then proceeds to tell me after they look up my account it is past the return date. They then say to me I only have 7 days to make a return and that is past the 7 day mark. I the. Say it’s not posted anywhere staying this not is it on the bottom of the receipt. I left the store sent in a complaint via email asking the manager to call me back regarding this. The manager left a voicemail stating the same thing that the return policy is 7 days. I returned the managers call on July 10th. I state to the manager no where is it posted in the store near the products or on the receipt that there is a 7 day return policy and that the state statue says this has needs to be posted. She then said I’m sorry it’s story policy and that any type of salon has a 7 day policy. I let her know I was not happy and would take this higher up. I left a voicemail for a customer rep to give me a call and said I did not want a call back from store manager I would like a call from someone higher up to give me a call back. The manager is the same person that sold me the product. I would expected the manager to be more willing to fix the customer complaint.

I have called multiple times to cancel my account because I am no longer in state. I have left multiple emails with the "customer service line" through the website. I requested in March of 2019 that my account be canceled and it is now June and my card is still being charged. NO ONE has contacted me from the corporate offices, and the sales associates have hung up on me when I called to have them cancel it in the store. DO NOT give them your business.

I purchased a monthly subscription for a spray tan at Palm Beach Tan in 2018 because they told me it was cheaper to purchase then just a normal tan. I bought the tan only for prom and then planned to cancel my subscription before they charged me the next month. I came in on April 30th 2018 to cancel my subscription and I told the employee that I wanted to cancel. She told me okay and then told me I was good to go. On April 1st 2019, I got a notification that my bank account went into overdraft. Being a college student and living off the money that I got during my summer job I was concerned. I looked back at what had caused this and it said 40 dollars were taken out of my account from Palm Beach Tan. I called in to the Palm Beach and told them what was happening and she told me she could do nothing about it because I didn't have any signature saying I cancelled it. Then she told me that she could cancel it over the phone. That struck me as odd considering their main comment was that I didn't cancel properly because I hadn't signed anything. I then went into the store to talk to a manager and tell her about the problem. She told me since I never signed for cancellation it was my fault that I was charged for the past months. She then offered me 6 months free of tanning. I could not except this because I have a skin condition that came last year some time so chemicals and tanning beds would not be the best. She told me that she could not refund me. Later I tried to call and ask for the manager or the owners name but they told us we could not have any of that information. Once we finally got a hold of the manager over the phone we asked her if she thought I was lying and she said no. We also asked her how it was fair that I did not have to sign anything for the cancellation on April 1st, 19 but we had to for April 30th, 2018. This is not fair that I have lost almost 500 dollars. We also looked up reviews and saw that this also happened to another customer in this store.

I attempted to contact this business several times to cancel my membership, but no one returned my callsThe manager lied about sending an email
I attempted to contact this tanning salon for a cancellation form in *** after a doctor in my home state discovered a mole that needed to be removed Because I was out of state, I called on multiple occasions to ask employees to send a cancellation form via e-mail At one point, the manager said this cancellation e-mail had been sent, but after checking all my folders and the e-mail address she had on file for me (the advertisements deliver just fine to this e-mail), there were no e-mails with the form I asked for this e-mail on several occasions but didn't receive one in the months after numerous attempts I continued to be charged over $*** from my bank account for the months of ***, ***, and *** despite this request for cancellation

Complaint: ***
I am rejecting this response because:***Please see attached***
Sincerely,
*** ***

See Attachment

I signed up for a month tanning and cancelled as per contractThey continued to charge my credit card after I cancelled
I signed up for a month and was told I needed to cancel before next billing cycle which I didHowever they continued to charge my credit card and after I caught the charges they claim I never cancelledI did cancel as required in person at the salonWhen I complained, I was told by manager ACarpenter they had no record of me cancellingThis is a scam, and I'm sure there have been others that have problems with this company because the manager was very ugly, rude and angryI believe this company needs to be closed due to their business practices

To Whom It May Concern: My name is *** *** and I am the *** *** *** for Palm Beach Tan servicing the *** *** market and I will be the associate handling *** ** ** ***’s (***) account Client contacted the store on 5/11/15, we have refunded the client
back to her card on file, $Client should have been contacted by the store regarding this refundThis refund was placed on 5/13/ Please let us know if you require further information *** *** Palm Beach Tan *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good morning!
The complaint that has been filed is due to a Palm Beach acquisition of another businessUnfortunately, unless the account would have been cancelled at the former store (LA Tan)before the acquisition, we would have no way of knowing that the account should have been cancelled
When the complaintants account was transferred to us, she was debited on July That draft attempt rejected, so the client still did not know that her account was active with Palm BeachThe account was then drafted on August - that draft attempt was successfulThe first that Palm Beach knew of any issues with this customer was when she called the storeOf course, we apologized profusely for the error, even though we had been unaware of the cancellation at LA TanAt that time, we agreed to an immediate refund of the funds (once they post to our account), as well as offering to contact the customers landlord to explain the situationThat offer was not accepted
Despite being threated with bodily harm, we have (and HAD) agreed to refund said dollar amount as well as offered to pay the late fee(s), even though this incident was not intentional or malicious in any way
To the best of my knowledge, this remedy is satisfactory to the customer involved and this situation is resolved
Please let me know if I can be of further assistanceThank you!