Sign in

Palm Beach Tan

Sharing is caring! Have something to share about Palm Beach Tan? Use RevDex to write a review

Palm Beach Tan Reviews (43)

Hello, I wanted to let you know that the palm beach tan company placed my money into my account yesterday and I wanted to cancel this request

Good afternoon, We received a customer complaint from [redacted] *** We have tried several time to contact her to resolve this for her but she has not answered our calls or returned the voicemails we have left for her Her membership with Palm Beach Tan has been canceled per her requestShe called our Customer Care line on September 20, and I returned her call that dayShe did not answer so I left her a voicemail letting her know that her account with us was canceledHer membership with us was already terminated due to declined payments I have waived her past due balance and the account is canceled out as she requested Please let me know how to proceed Sincerely,Amanda M [redacted] Palm Beach Tan- Customer Care210-412-

November 5, 2016To Whom it May Concern, regarding Revdex.com complaint ID [redacted] First and foremost, we at True Blue Granite have no relationship with this homeowner that is being referred to as the customerOur customer, who we provide a warranty on our granite countertops, is the homebuilder, we were only there in an advisory capacity for the homebuilderFor this reason there is no merit to this complaint against us.We will comment on the homeowner's complaints:"Lots of pits and chips" - the homeowner purchased a home with granite already installed and the surface of the granite is identical to that which is purchased from reputable granite distributors in the central Texas region, the surface variation is for the materialThe homeowner produced a sample from another vendor and it had the same surfaceWe install many homes with the same material from the same vendors, the homeowner claimed their countertops must have been from a defective slab of granite"it absorbs liquid" — many natural stones absorb liquids when they are left on the surface over time including graniteThe surface is sealed to slow the absorption processThis granite was sealed at the time of installDue to the customer complaints it was sealed again as a courtesyWhile we were in the home (inspecting and discussing the granite for forty five minutes or more), the homeowner washed their hands in the sink and left standing water in the location they are complaining of the absorptionThe article we left them from the Marble Institute included the following "many granite countertops receive additional benefit from being sealedThat benefit is the further reduction of moisture migration into an already moisture resistant surface" We provided this to explain that moisture migration is natural and the sealing is done to reduce this migrationIt is recommended that standing water be removed from all granite surfacesThe homeowner had a cut lemon sitting on the counter while we were having the meeting, which also can affect the longevity of the stone sealant"without so much as looking at the granite" — there were two representatives from TrueBlue Granite and a representative from the homebuilder in attendanceWe inspected and discussed the countertops for more than minutes with the homeowners, so we're not understanding this statementOn a number of occasions during the discussion the homeowners pointed at locations on the granite that none of the three of us could determine what they were indicating was the problemThere was one darker area where the standing water was located near the faucet and there was one chip which we offered to repair, the homeowner refused"there is no standard for what is considered defective" —as referenced in the complaint, we provided a description from one industry standard provider, the [redacted] The homeowner said the definition of defective should be up to him because he's the customer and customer satisfaction should define if something is defective.Some additional We discussed what the homeowner desired as the outcome, since the material in their kitchen is the same in appearance and behavior as other slabs of this material, we asked what they expected to be different if it was replaced with the same materialThey stated they did not want the same type of granitePer the complaint, the homeowner is claiming their level granite either cost them or they are owed $15,and they want a different granite of their choosingAs a reference, their square feet of granite installed would cost much less than a third of their request, even from a vendor like [redacted] True Blue Granite, [redacted] ***

I attempted to contact this business several times to cancel my membership, but no one returned my callsThe manager lied about sending an email I attempted to contact this tanning salon for a cancellation form in [redacted] after a doctor in my home state discovered a mole that needed to be removed Because I was out of state, I called on multiple occasions to ask employees to send a cancellation form via e-mail At one point, the manager said this cancellation e-mail had been sent, but after checking all my folders and the e-mail address she had on file for me (the advertisements deliver just fine to this e-mail), there were no e-mails with the form I asked for this e-mail on several occasions but didn't receive one in the months after numerous attempts I continued to be charged over $ [redacted] from my bank account for the months of ***, ***, and [redacted] despite this request for cancellation

***, In regards to the Complaint ID [redacted] , this customer's memberships (both his and his wife's) were cancelled on 7/31/by our Customer Care departmentHis "cancellation" request was received 7/31/14, which is after our cutoff date of the 25th of each month (per the contract he signed) and was told he would be charged for the month of August He was called on 8/12/as a follow up to the notice from BBCHe said he was headed into a meeting and would call back later, which he never didOn 8/13/14, we attempted to contact this customer again by phone but got no answer, so a refund for the August charge was refunded back to his credit card Palm Beach Tan's Customer Care department has not heard back from this customer since 7/31/14, therefore we feel this issue has been resolved to the best of our ability Just an observation, we find it very strange that Revdex.com does not offer a portal on their website for businesses to reply, via the internet, to complaints, even though the Revdex.com seems to make it extremely simple for anyone to file a complaintThat policy seems to be very one-sided Sincerely, [redacted] Franchisee's Home Office

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is very satisfactory to meThere were no threats of bodily harm!! I am an assistant to an older gentleman who felt the need to take my phone and speak inappropriately to [redacted] , a manager at Palm BeachHe made no bodily harm threats, merely stated he is a powerful free masonHe will not be getting anywhere near my phone or personal issues again, not to mention ever setting foot on Palm Beach Tan propertyI did not accept the call to my landlord for I had previously explained the situation to them, in personI am getting a letter from my landlord so that ***, the District Manager at Palm Beach is able to refund all of the unexpected expenses and late feesThey have been delightful to work with, and I am glad we are resolving this appropriatelyI do, however, apologize for what the man said on the phoneIt has no relation to me, how I feel about my situation and how I feel towards the Palm Beach Tan employees

I have refunded [redacted] the total of on 6/5/17I spoke her her on Her account was cancelled on Dec which she was billed in Dec and that we cant process so I am processing the amount of for Jan-MayShe is aware of how much and why I am not processing her refund request for DecIf there is anything else I need to send please let me know Thanks Danielle [redacted]

I attempted to contact this business several times to cancel my membership, but no one returned my callsThe manager lied about sending an email
I attempted to contact this tanning salon for a cancellation form in *** after a doctor in my home state discovered a mole that needed to be removed Because I was out of state, I called on multiple occasions to ask employees to send a cancellation form via e-mail At one point, the manager said this cancellation e-mail had been sent, but after checking all my folders and the e-mail address she had on file for me (the advertisements deliver just fine to this e-mail), there were no e-mails with the form I asked for this e-mail on several occasions but didn't receive one in the months after numerous attempts I continued to be charged over $*** from my bank account for the months of ***, ***, and *** despite this request for cancellation

Complaint: ***
I am rejecting this response because:***Please see attached***
Sincerely,
*** ***

See Attachment

I signed up for a month tanning and cancelled as per contractThey continued to charge my credit card after I cancelled
I signed up for a month and was told I needed to cancel before next billing cycle which I didHowever they continued to charge my credit card and after I caught the charges they claim I never cancelledI did cancel as required in person at the salonWhen I complained, I was told by manager ACarpenter they had no record of me cancellingThis is a scam, and I'm sure there have been others that have problems with this company because the manager was very ugly, rude and angryI believe this company needs to be closed due to their business practices

To Whom It May Concern: My name is *** *** and I am the *** *** *** for Palm Beach Tan servicing the *** *** market and I will be the associate handling *** ** ** ***’s (***) account Client contacted the store on 5/11/15, we have refunded the client
back to her card on file, $Client should have been contacted by the store regarding this refundThis refund was placed on 5/13/ Please let us know if you require further information *** *** Palm Beach Tan *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good morning!
The complaint that has been filed is due to a Palm Beach acquisition of another businessUnfortunately, unless the account would have been cancelled at the former store (LA Tan)before the acquisition, we would have no way of knowing that the account should have been cancelled
When the complaintants account was transferred to us, she was debited on July That draft attempt rejected, so the client still did not know that her account was active with Palm BeachThe account was then drafted on August - that draft attempt was successfulThe first that Palm Beach knew of any issues with this customer was when she called the storeOf course, we apologized profusely for the error, even though we had been unaware of the cancellation at LA TanAt that time, we agreed to an immediate refund of the funds (once they post to our account), as well as offering to contact the customers landlord to explain the situationThat offer was not accepted
Despite being threated with bodily harm, we have (and HAD) agreed to refund said dollar amount as well as offered to pay the late fee(s), even though this incident was not intentional or malicious in any way
To the best of my knowledge, this remedy is satisfactory to the customer involved and this situation is resolved
Please let me know if I can be of further assistanceThank you!

Hi ***, In regards to the situation that occurred with *** *** The customer purchased one of our take home spray bronzersShe had notified us that she was unhappy with the productWe then explained our return policy to her, that the product had to be more than half way
full & we would refund her the total amountShe explained that the bottle was almost empty as her daughter had used it for her promI then told her that we are unable to offer her a refund due to the fact that the product cannot be returned, however we did add the amount that she paid back onto her account in the form of store credit as she was very frustratedThe credit will not expire & we explained that she may use it on all purchases at any of our Southern California locationsOur receipts also say “all sales are final” under the signature line, yet we were still willing to refund her as long as the product was in good condition Please let me know if you have any further questions Have a wonderful day,

***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Between the long wait for delivery, the missing and broken parts and the rude interactions with there complaint department; I can safely say that I have never been so poorly treated by a companyI urge people to stay away from them

To Whom It May Concern: My name is *** *** and I am the *** *** *** for Palm Beach Tan servicing the *** *** market and I will be the associate
handling *** ** ** ***’s (***) account Client contacted the store on 5/11/15, we have refunded the client back to her card on file, $Client should have been contacted by the store regarding this refundThis refund was placed on 5/13/ Please let us know if you require further information *** *** Palm Beach Tan *** *** ***

I finally made contact with the customer today.  After she emailed my customer care department I tried to reach her a few times.  The customer has been refunded $17.40 and I offered her a free month of tanning to use when she is ready to come back and try us out again.  The...

conversation went well and she seemed happy.
Thanks,
Danielle A[redacted]
Palm Beach Tan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not yet received the refund through my bank but will watch my account over the next few days. I will then call my contact from Palm Beach Tan to confirm receipt of the refund.They were very prompt and courteous on the phone when discussing this issue. I am very satisfied with the outcome.Thank you

Check fields!

Write a review of Palm Beach Tan

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Palm Beach Tan Rating

Overall satisfaction rating

Description: Tanning Salons

Address: 9160 Highway 64, Arlington, Tennessee, United States, 38002-4766

Phone:

Show more...

Web:

This website was reported to be associated with Palm Beach Tan.



Add contact information for Palm Beach Tan

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated