Palm Beach Tan

I have refunded [redacted] the total of 280.45 on 6/5/17I spoke her her on 6.5.17. Her account was cancelled on Dec 8 2016 which she was billed in Dec and that we cant process so I am processing the amount of 56.09 for Jan-May. She is aware of how much and why I am not processing her refund...

request for Dec. If there is anything else I need to send please let me know.  Thanks Danielle [redacted]

Good afternoon, We received a customer complaint from [redacted].  We have tried several time to contact her to resolve this for her but she has not answered our calls or returned the voicemails we have left for her.  Her membership with Palm Beach Tan has been canceled per her...

request. She called our Customer Care line on September 20, 2017 and I returned her call that day. She did not answer so I left her a voicemail letting her know that her account with us was canceled. Her membership with us was already terminated due to declined payments.  I have waived her past due balance and the account is canceled out as she requested.  Please let me know how to proceed.  Sincerely,Amanda M[redacted]Palm Beach Tan- Customer Care210-412-1523

November 5, 2016To Whom it May Concern, regarding Revdex.com complaint ID [redacted]. First and foremost, we at True Blue Granite have no  relationship with this homeowner that is being referred to as the customer. Our customer, who we provide a warranty on our granite countertops, is the homebuilder,...

we were only there in an advisory capacity for the homebuilder. For this reason there is no merit to this complaint against us.We will comment on the homeowner's complaints:1. "Lots of pits and chips" - the homeowner purchased a home with granite already installed and the surface of the granite is identical to that which is purchased from reputable granite distributors in the central Texas region, the surface variation is normal for the material. The homeowner produced a sample from another vendor and it had the same surface. We install many homes with the same material from the same vendors, the homeowner claimed their countertops must have been from a defective slab of granite.2. "it absorbs liquid" — many natural stones absorb liquids when they are left on the surface over time including granite. The surface is sealed to slow the absorption process. This granite was sealed at the time of install. Due to the customer complaints it was sealed again as a courtesy. While we were in the home (inspecting and discussing the granite for forty five minutes or more), the homeowner washed their hands in the sink and left standing water in the location they are complaining of the absorption. The article we left them from the Marble Institute included the following "many granite countertops receive additional benefit from being sealed. That benefit is the further reduction of moisture migration into an already moisture resistant surface. " We provided this to explain that moisture migration is natural and the sealing is done to reduce this migration. It is recommended that standing water be removed from all granite surfaces. The homeowner had a cut lemon sitting on the counter while we were having the meeting, which also can affect the longevity of the stone sealant.3. "without so much as looking at the granite" — there were two representatives from TrueBlue Granite and a representative from the homebuilder in attendance. We inspected and discussed the countertops for more than 45 minutes with the homeowners, so we're not understanding this statement. On a number of occasions during the discussion the homeowners pointed at locations on the granite that none of the three of us could determine what they were indicating was the problem. There was one darker area where the standing water was located near the faucet and there was one chip which we offered to repair, the homeowner refused.4. "there is no standard for what is considered defective" —as referenced in the complaint, we provided a description from one industry standard provider, the [redacted]. The homeowner said the definition of defective should be up to him because he's the customer and customer satisfaction should define if something is defective.Some additional background:We discussed what the homeowner desired as the outcome, since the material in their kitchen is the same in appearance and behavior as other slabs of this material, we asked what they expected to be different if it was replaced with the same material. They stated they did not want the same type of granite. Per the complaint, the homeowner is claiming their level 1 granite either cost them or they are owed $15,000 and they want a different granite of their choosing. As a reference, their 110 square feet of granite installed would cost much less than a third of their request, even from a vendor like [redacted]True Blue Granite,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted],
In regards...

to the Complaint ID [redacted], this customer's memberships (both his and his wife's) were cancelled on 7/31/14 by our Customer Care department. His "cancellation" request was received 7/31/14, which is after our cutoff date of the 25th of each month (per the contract he signed) and was told he would be charged for the month of August 2014.
He was called on 8/12/14 as a follow up to the notice from BBC. He said he was headed into a meeting and would call back later, which he never did. On 8/13/14, we attempted to contact this customer again by phone but got no answer, so a refund for the August 2014 charge was refunded back to his credit card.
Palm Beach Tan's Customer Care department has not heard back from this customer since 7/31/14, therefore we feel this issue has been resolved to the best of our ability.
Just an observation, we find it very strange that Revdex.com does not offer a portal on their website for businesses to reply, via the internet, to complaints, even though the Revdex.com seems to make it extremely simple for anyone to file a complaint. That policy seems to be very one-sided.
Sincerely,
[redacted]
Franchisee's Home Office

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is very satisfactory to me. There were no threats of bodily harm!! I am an assistant to an older gentleman who felt the need to take my phone and speak inappropriately to [redacted], a manager at Palm Beach. He made no bodily harm threats, merely stated he is a powerful free mason. He will not be getting anywhere near my phone or personal issues again, not to mention ever setting foot on Palm Beach Tan property. I did not accept the call to my landlord for I had previously explained the situation to them, in person. I am getting a letter from my landlord so that [redacted], the District Manager at Palm Beach is able to refund all of the unexpected expenses and late fees. They have been delightful to work with, and I am glad we are resolving this appropriately. I do, however, apologize for what the man said on the phone. It has no relation to me, how I feel about my situation and how I feel towards the Palm Beach Tan employees.

My name is [redacted] with the Palm Beach Tan Customer Care department.  We received the Revdex.com complaint regarding [redacted] in San Antonio, case #[redacted]  We spoke with the client on 8/14 and assured the client her account was cancelled as well as a refund was processed...

on 8/17 for May, July and August; our 90 day refund policy. She also had a negative decline on the account for the month of June which we also waived for her. The refund was in the amount of $115.35. After speaking with the client, she was happy with the resolution we came up with, the refund and the termination of her account.  Should you need additional information, please do not hesitate to contact me via email or phone at [redacted] Palm Beach Tan Customer Service Coordinator- SAT, AUS, BOI, SLC 5949 Sherry Lane Suite 560 Dallas, TX 75225 [redacted] [email protected]

Hello, I wanted to let you know that the palm beach tan company placed my money into my account yesterday and I wanted to cancel this request.

will not stop auto payments after repeated demands to do so.on several occasions I have contacted these people and visited their establishment and they have NOT stopped auto payments.Desired Settlement$53.61Business Response Contact Name and Title:[redacted]Contact Phone:[redacted]Contact Email: [redacted]@palmbeachtan.comCustomer's membership has been cancelled and $53.61 has been issued back to he[redacted]Card (5465 xxxx xxxx 7122) as of today. Customer should receive the credit in 2-7 business days. ConfirmationPALM BEACH TAN RECURRING[redacted]Suite 500COPPELL, TX 75019(866)[redacted]NADate: 10/28/2014 11:41:31 AMName: [redacted]Card Number: XXXX-XXXX-XXXX-7122*Expiration: XX/XX Card Not PresentMerchant ID: 0000[redacted]TransType: [redacted]CARD CREDITAuth Code: 24Processor ID#: FTR:[redacted]Invoice #: M0[redacted]Amount: $53.61

I had an [redacted] membership with PBT and have been told my account was inactive but I am still being charged.I've had an [redacted] membership with PBT for a few years for $95 a month. My debit card was stolen in 10/14. I came in to tan and gave them my new cc on 11/14. I went back to tan on Jan 29,15 and was told I owed money - since 10/14 and could not tan til I cleared account balance. The girl was very rude and I explained it had been coming out of my account and she said "no your account is inactive and you owe us PLUS a $25 fee for my cc declining!" I then asked to pay for 1 session til I could clear up with management bc clearly I wasnt getting anywhere with this girl and she said NO! I then went to the other salon down the road and bought a new membership! My account continues to be charged. I went in on 3/19 to discuss my account still being charged. Another emp was nice and did tell me my account was inactive and she did not see where I was being drafted. However- I AM STILL BEING charged! She printed my sales tracer and there is NO activity since Oct 2014 on the activity page. I was charged again on April 1 so I called in and spoke to another emp who looked my account up and said - "your account is active! and I see your charges!" The emp from the few nights before was there and she confirmed to the girl that my account was inactive a few nights prior and she said I had NO SALES HISTORY since Oct 2014. They both were puzzled and apologized and agreed it was crazy and ridiculous what I have been thru! She said managers could not do refunds that I would need to call corporate. I have been emailing and calling corporate since April 2 WITH NO RESPONSE! They CLAIM to contact you back with in 24-48 hours and STILL NOTHING! I have tried EVERY EXT and NO ONE ANSWERS ANY EXT! I finally spoke with the manager at the location [redacted] - [redacted]) and she said she would put in the request for the refund. I have yet to hear anything back and it has been a week! I find it very frustrating that it has taken me WEEKS and still NOTHING!!!!Desired SettlementI want a refund to my debit card since I have been unable to tan! Since being told my account was inactive and that I could not even purchase 1 session I went to the tanning salon down the road and bought a package. I feel I should be reimbursed due to the fact that I have been paying but unable to use services. I want a refund of 4 months back (approx $380.00) and a phone call from someone in management!Business Response We have been in contact with the customer. We issue the customer a refund back to her credit cards for the months of September 2014 - March 2015. Her draft for October 2014 was declined, therefore a refund was not issued. The refund total was $566.70 and this was completed on April 30, 2015. Attached is a copy of the refund confirmation. The customer's account is cancelled. We apologize for any inconvenience this has caused.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Review: I canceled my account, in person at Palm Beach Tan in [redacted], PA. I even stood there and waited for it to be canceled, yet, they proceed to keep charging my bank account! They refuse to return any phone calls and force you to enter into a game of phone tag that is even more suspicious because of the fact that they do not even have real phone numbers--just [redacted] Voice numbers. They have made zero attempts to return my phone calls or money, despite my numerous attempts to do so. At this point, I am broke because they keep stealing from my bank account.Desired Settlement: I would like the charge from 10/02 at $43.95 to be refunded, in full, as well as their promise and assertion to develop an actual customer service side to their business and stop stealing from customers, as reviews online indicate this is rampant with this business.