Palmer Administrative Services

As [redacted] states he purchased his service agreement from US Dealer Services of [redacted] not us.  [redacted] as the Administrator of [redacted]'s service agreement was successful in obtaining a full refund for [redacted] via his credit card [redacted] on November 9th in the...

amount of $298.00.Sincerely,Michael B. S[redacted]President

Revdex.com 1262 Whitehorse-Hamilton Square Road Hamilton, New Jersey 08690     October 31,...

2016                                      ...⇄ RE: [redacted]                                         ...⇄ # [redacted]     [redacted] is not our customer.  We have researched our consumer logs and [redacted] is not there.  Please have [redacted] look up his receipt to confirm which company he purchased his agreement from.  [redacted] can call me directly for help anytime.     Sincerely,   Michael B. S[redacted] President

I have had my $4,600 warranty in place for 18 months on my Mercedes vehicle (Select Plan) and they have approved NOTHING and I have paid thousands in repairs. To be fair all the issues with my car though it falls into the Drive Axles, Steering, Seals/Gaskets, Front & Rear Suspension, the parts that I have needed were not specifically listed. So not covered.

So not being a mechanic and knowing what the difference is between a stabilizer shaft bushing and the sway bar bushing I am screwed. They only cover, period, the parts listed no matter how it relates to the failure. Even the dealership said it was a awful warranty. I just never had the magical parts. Seems like they are professional in the customer service department and working on a prorated refund but I have still wasted $2500.

Attached please find our response to the above complaint.Thank you.

Odd, heavy-handed policy to not allow a potential customer to discuss the terms with spouse before agreeing to purchase. Responding to their solicitation call to my cell phone, I went through 3-4 people, one of whom did state there was a no-call-back-policy. When I moved forward and ultimately said I'd like to discuss with my husband, the sales person was really angry asking why I hadn't stopped the process when the no-call back policy was mentioned (quickly) by one of the earlier representatives. I responded that I figured I must have misunderstood because it is ridiculous to think that a married consumer would make such a decision independent of their spouse.

I am a marketing professor, specializing in marketing ethics, with a PhD in Economics. I suggest this organization rethink its "no-call-back" policy, as I'm not sure this is even legal, I do know it is not ethical.

Complaint: [redacted]
I am rejecting this response because:
The problem was the axle rods needing replaced due to wear on the axle, your representative asked him if the boot was ripped or torn and he said it was. That is not where the damage was, it was in the wheel where the bearings were in need of replacing. So when we called about the wheel bearings the guy kept telling me he was told it was a boot and I explained it to him that when they took it apart the problem was in the wheel well where it meets the bearing since the bearings were in need of replacing. I replaced the axle and wheel bearing with my money hoping you would honor my warranty. Please explain this to me? The warranty covers the axles being replaced please give me one example of where an axle is covered under your warranty? It is like saying I will fix your door as long as the hinges aren't defective or a seal, window or handle, also if there is any damage other than normal wear and tear it is not covered. So basically you won't fix the door but just want to say it so you can lure people into a contract. The boot did not cause the damage to the axle it was the damaged bearings causing it to wear and be excessively loose. I can provide receipts and my cc bill showing where I had them both replaced. Why won't you honor the warranty?
Regards,
[redacted]

Revdex.com 1262 White Horse-Hamilton Square Road Hamilton, New Jersey 08690   January 16,...

2017                                      ...⇄ RE: [redacted]                                         ...⇄ [redacted]
* Dear   [redacted] purchased her service agreement from [redacted] not us.  [redacted] is no longer in business.  We as the administrator / obligor refunded [redacted] It is important to note that Palmer neither sold [redacted] her agreement nor receipted her deposits.   Sincerely,   Michael B. S[redacted] President

Mr [redacted] purchased his service agreement from [redacted]:  not us, 
Mr [redacted] was refunded  a full refund of his deposit of $297.00 on 2/25/16,  he was also sent penalty check # [redacted] for $178.20 
His total...

refund was $297.00 + $178.20 = $475.20

DearI have received and reviewed [redacted] complaint. Section 2 on page 3 of [redacted] agreement states that parts of like kind and quality are acceptable. The database utilized for pricing of recycled parts is [redacted]. We have provided this information to the repair facility. We do not...

source pricing from a specific supplier, we utilize an average retail cost from all available distributors. Attached is a small sample of the available units from which we calculated the cost.Please contact me at [redacted] ext. [redacted] if you have any further questions or concerns. Thank you,Anthony R[redacted]Claims Manager

01/03/18   Better Business Burreau ATTN: Stephanie Warren 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID: 12576084 Christine M Muench   Dear [redacted] did not purchase his service agreement from us; she purchased it from [redacted]...

[redacted] out of Delray Beach, FL. [redacted]’s deposit was receipted by [redacted], not us. Her contract was cancelled upon her request and the refund of $499.00 was issued 12/29/17 to her credit card by [redacted]. Please find attached confirmation of the transaction. It is important to note that Palmer neither sold the service agreement, nor charged the deposit. Palmer does not solicit consumers.  Sincerely,Kate S[redacted]Personal Assistant

Dear Ms. [redacted],
[redacted] purchased his service agreement from US [redacted] and gave his initial deposit to US [redacted]; NOT US.  US [redacted] solicited [redacted] NOT US. 
Palmer Administrative Services is a third...

party administrator licensed to adjudicate claims and administer vehicle service agreements.  Palmer has secured a refund for [redacted] four payments he as made. 
Sincerely,
[redacted] B. S[redacted]
President

Complaint: [redacted]
I am rejecting this response because I requested this multiple times before I had to submit a claim to the Revdex.com.  I have...

also received one call since 7/15 from the company.  These calls have been placed to my cell phone and caused considerable additional usage time on my account and plan, causing additional hardship.
Regards,
[redacted]

I have had a recent experience with Palmer Administrative Services, specifically the agreement for vehicle service department. Six hundred dollars has been drawn out of my account. After reading the manual I was sent in the mail, I have been instructed to contact the seller of service to cancel my agreement, yet he seems to be at lunch or out of the office every time the customer service representative insists that I leave a message and not be transferred to his direct line (which I was told was an extension, but doesn't actually work). After speaking with multiple customer service reps, I have been given two different answers and two different addresses to send my cancellation notice. I have sent the "cancellation protocol necessities" to both of them, in hopes of being refunded the total six hundred dollars that was drawn out of my account within the thirty days of the cancellation protocol stated in the contract that was sent to me.
After just opening an email from a foreign company (third party, I'm assuming) by the name of Omnisure, I'm being billed close to two hundred dollars. This ordeal has been an absolute inconvenience and waste of time. I don't wish this kind of nonsense on my worst enemy.
To the people considering, don't. Just don't. It may sound like a great deal initially, but it's nothing but a nightmare trying to dig your way out of the endless web they weave.
As of now, 100% of the customer review ratings are negative. I'd let the reviews determine your decision making.

0px;">This is the answer for the complaint #[redacted]  [redacted]  and  copy of his full refund  of $619.80  
  Agent  Secure Car Care refunded  deposit $125.00,   Palmer refunded $494.80 balance

We did not sell [redacted] his extended service agreement.  [redacted] purchased his service agreement from [redacted].  NOT US.  [redacted] paid [redacted] NOT US.  Mr. Kravanek was refunded by [redacted] NOT...

US.Sincerely,[redacted] B. S[redacted]President

We did not sell [redacted] his extended service agreement.  [redacted] purchased his service agreement from [redacted].  NOT US.  [redacted] paid [redacted] NOT US.  Mr. Kravanek was refunded by [redacted] NOT...

US.
Sincerely,
[redacted] B. S[redacted]
President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. thank you for my refund of @2000.+ dollars.
Regards,
[redacted]

This is the answer for the complaint #[redacted]  and  copy of his full refund  of $619.80    Agent  Secure Car Care refunded  deposit $125.00,   Palmer refunded $494.80 balance

Complaint: [redacted]
I am rejecting this response because:  On page 16 of 18 in the business brochure, they show how to cancel a policy, and the detailsregarding (1) cancelling within the first 30 days, and (2)  cancelling after 30 days.  I am of the second option, i.e. I cancelled after 30 days.There is no breakout of the portion of payment that was from a down payment ($199.00) versus refund of monthly payments (I made 1 monthly payment of $115.88)The business responded with the statement that they had refunded the monthly payment of $115.88, which as of this date has not been received.  However I am rejecting their offer because they still owe me the $199.00 minus THE CANCELLATION FEE OF $75.00 FOR ANADDITIONAL REFUND OF AN ADDITIONAL $124.00  I base this on the companies own detailed procedure for cancelling.  There is no mention of refund of down payment, or refund of monthly payments, they only detail that there is a CANCELLATION FEE OF $75.00 from all moniespaid.  To show this point, how would they have handled a cancelled policy where customer made a down payment of, for example $500.00Using their logic, they  would not have to pay back any of the $500.00  There is nothing in their own cancellation clause, page 16 and 17 of 18. that can be used to explain their offer.
Regards,
[redacted]

Have submitted a refund and have not received. I would submit that this company is quick to take the money out of your account but SLOW to provide customer service in refunds. Would not recommend using this company for any car warranties. Unsatisfactory!