Panera Bread

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.I received notification from the Revdex.com that [redacted] of Panera's contacted you and stated that a gift card had been mailed out on April 17, 2017,  to me.  As of this date, I still have not received the gift card.[redacted] [redacted]
Regards,
[redacted]

This is in response to a complaint from a Mr. [redacted] [redacted].  In this complaint, he states he  bought a gift card from one of our authorized third party vendors and a family member threw away the gift card by mistake. [redacted] contacted our Customer Care Team at our corporate offices...

and we explained to him that his gift card was purchased from another company, so we have no records of the transaction itself, but if he was able to speak to the vendor where he bought the card, they should be able to provide him the gift card number.  Once we have the gift card number, we do our best to transfer the balance to another gift card and mail it to the guest (despite it stating on the cards that we are not responsible for lost or stolen cards).  The guest claims “horrible service” in the complaint, when he is simply not doing to the vendor to get the card information that we require. Anyone could go to any vendor and look at the bar code on the back of a card and claim they lost the gift card. Panera does not have access to the financial records or [redacted] or any other vendor to justify transferring the $** the guest claims to have on a gift card. Please let me know if you have any other questions regarding this incident. Thank you, Andrew L[redacted] [redacted]

Mon, Nov 16, 2015 at 2:01 PMSubject: Re: Revdex.com CID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to this customers complaint, she purchased this package over 3 years ago.  We no longer have any record of her.  Wonderland Incentives has been dissolved.In addition, her...

certificates has expired over 2 years ago.  The promotions, as well as fulfillment companies are no longer active.We have nothing to do with marketing or fulfillment of promotions and are unaware as to what she was told or promised.    I will however allow her to log onto:  [redacted] and fill out a planning form.  Unfortunately, there is not much else I can do for this client at this late date.Charles C[redacted]

The business responded via phone as follows: The company called the consumer. The company left a voicemail and will attempt to reach by e-mail if consumer does not call. The company apologized and will replace the meal for the consumer.

6055 N Keystone, Indianapolis, IN 46220

The manager told me he'd mail me a coupons for a free drink and "you pick two" off the menu.

Initial Business Response /* (1000, 17, 2016/07/22) */
Hello,
When the guest first reached out to us on social media we took immediate action to investigate the issue, communicate with them and also put them in direct contact with the bakery-cafe for resolution. We'd be happy to answer any...

further questions she has as well as compensate her for the meal she did not enjoy.
Please refer any further communication on this topic to X-XXX-X-PANERA.
Initial Consumer Rebuttal /* (3000, 19, 2016/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact panera several times and never received responses.

The consumer responded via phone as follows: The consumer states the company did call and the company is mailing the consumer a coupon for the meal.The consumer states that the matter is resolved.

“My team listed the complainant’s property on [redacted]. Whenever we list a home and enter it in the MLS, we send the client the listing instantly and ask them to review the details carefully and double check for any mistakes (they live there and know it best).  The price was correct....

 If the school information was incorrect the seller should have shared that in the review prior to the listing being "Live."  In less than a month I brought the client on offer (which stemmed from a public open house I did) and they accepted.  Once the home inspection was complete, on June 27th, the buyer asked for a handful of things (mostly minor repairs) and the complainant/seller refused to make any repairs. I then offered to myself, make 3 out of 4 of the repairs from the commission I would receive but the buyer still walked. The offer was released on July 1st. The reason the complainant/seller would not make any repairs is because he had a prospective buyer who he worked with showing interest in the home and he thought he would buy it.  The complainant even came to me asking if they could "pay me to take it off the market and sell it themselves to this person." I told them we could not do that, as we were barely into the 6 month listing agreement. The home went back active and the seller/complainant called on the 3rd saying she wanted me to do something to sell it fast. I suggested another open house and she refused saying, "it was not presentable."   At this point they were frustrated and in a panic. On the 10th (literally 10 days from the release of the first contract) they called again saying they wanted to go with a "family friend realtor instead to get new exposure." I felt this was pretextual and that they were really upset about my initial refusal to release the property from the listing agreement so they could sell it to their friend.  I informed them that we didn't have to let them out of the listing but that I would be agreeable if they could at least pay for some of the money spent on the open house ads (which had resulted in the contract).  Ultimately they agreed (of their own volition) and the home was relisted and sold but in a matter of days.  There is a good argument that it was in fact my marketing activities that led to the house ultimately being sold.   I was hired to do a job and given 6 months to preform it.  I accomplished the job in 45 days and spent well over the $800.00 in question on their behalf.  Had I been given the time agreed-upon I feel confident the home would have sold (as it did).  It is worth noting that I was under no obligation to allow them out of their listing contract.  By agreeing to allow them out of the listing agreement, I was reimbursed part of my expenses in marketing the property.  Contrary to the complainant’s claims, this is not an uncommon occurrence in real estate.  It was their choice to end the listing agreement almost four months early and I was within my rights to require a payment of part of my expenses as a condition for that release.  Thank you, [redacted]”

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.WAY TO LOSE A LOYAL CUSTOMER OVER  $**!
Regards,
[redacted]

--------- Forwarded message ----------From: Elliot S[redacted]<[redacted]@panerabread.com>Date: Thu, Apr 14, 2016 at 1:04 PMSubject: ID #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon [redacted], I am responding to a complaint that was made against the Panera...

Bread location in Camp Hill, PA (ID #[redacted]). On 4/6 at 2:08pm the customer called into the bakery café looking for her refund.  We graciously completed a refund to her card in the amount of $95.40.  I have a copy of the refund receipt as well.  I would also like to note that we completed the refund on 4/6 which looks to be the same day that the Revdex.com mailed out this form to the café.  That being said, I would like to reference that we completed the customer refund prior to having this info from the Revdex.com and this letter had no impact on our decision.  At Panera Bread we take customer service very seriously and always strive to exceed the expectations of the customer.  When we fall short we will do everything that we can to make it right and retain their loyalty.  Please do not hesitate to reach out to me if have any more questions. Sincerely,Elliot S[redacted]

The company told me the same thing I heard from the customer service rep.  The email I received stated that they have nothing to do with the gift cards that are sold at groceries stores.  They did NOT refund me the lost $10.  The issue is not resolved to my satisfaction, but according...

to the company, it is resolved.  I am out of luck.  I paid $25 for a $15 card, but according to Panera, it is not their fault.  It is the grocery stores fault.  The grocery store claims that they do not set the amounts, they merely activate the cards.

My husband and I have bought 2 sets of outdoor furniture from Ken Rash plus a green egg grill in the past year. Our experience has been negative and would not recommenf shopping there.
Save yourself the headaches & shop somewhere else.

The manager was rude and unprofessional over the purchase of a cookies at a discounted price of .99 cents (with the purchase of a meal) or $1.39. date of problem: 4-02, receipt # 8762-2444-2226-8242-6761-21 & 1999-3591-9344-0983-3911-98Complaint sent to Panera Bread Tonight my wife and I were at the Panera Bread #4602 located at [redacted], Memphis, TN 38117 and had a most unpleasant experience over .40 cents. After eating 2 dinners for $24.00 my wife decided she wanted to get an Easter egg cookie for the discounted .99 cent (when purchased with the meal) the cashier did not know if she could sell it for the discounted price or if we had to pay the $1.39. When she asked the manager, he was clearly annoyed and said that wasn't possible. He was so curt, no, actually rude that the cashier appeared embarrassed. At this point my wife said she was more than willing to buy 2 cookies at the full price. After leaving the store, I suggested getting the manager name and business card so we could make a written complaint because we are regular customers. When we went back into the store and asked the manager for his business card, his attitude was even more indignant. Needless to say, we will not be going back to Panera Bread anytime soon. As a manager in a service industry, I suggest that Panera Corporate take a close look at this location and the franchisee,[redacted].The business card we received from the gentleman that was unprofessional is for[redacted], General Manager. Consequently, it's difficult for me to think we really spoke to[redacted], a restaurant GM of a major chain. If we did really speak to[redacted], Inc. may have some serious problems with their management training programs.End of the complaintI have tried to file a complaint with the franchisee parent company, Blue Ridge Bread but their web site does not offer that serviceDesired SettlementPlease just document the complaint so other consumer can see what a poor customer service attitude the franchisee management hasThank youBusiness Response Hi Julie,I would like to speak to you about the complaint on our [redacted] cafe but I am on family vacation through Sunday. I did speak to[redacted] and [redacted] concerning the meal upgrade and manager on duty they spoke with during visit. We coached manager and I completed follow up with customers as they emailed our corporate contact us website.Thank you,[redacted]Managing PartnerDelta Dough, Inc.dba Panera Bread901-491-0099Sent from my iPhone

Ordered a specific food item at the drive thru window. Returned to work and order was completely wrong. I visited the Panera location on [redacted] in [redacted] on March 23, [redacted] Ordered a Chicken & Fuji Apple salad using the drive through window. Returned to work to eat my lunch and discovered I wa driven the wrong order. I immediately called the store and asked to speak to the manager. I was informed that the manager was in a meeting so. I left my work number along with my name. As the afternoon went on I still had not received a call back so I emailed tehe corporate office before I left work and again after I got home. At the current time I have not received a reply from anyone at Panera. So very disappointed. Desired SettlementI would like a refund from Panera for the salad & my wasted lunch hour. Business Response /* (1000, 9, 20**/04/20) */The customer visited the cafe on 3/23/** and was not satisfied with her meal. She then contacted the Revdex.com the next day, 3/24/** and filed a complaint, before management at the cafe had a chance to contact her to make this right. The manager contacted the customer on 3/25/** and offered to have a replacement meal delivered to the customer. The customer refused and asked for a refund, which was given. The customer paid in cash, so she visited the cafe to pick it up. This case is now closed.

Review: On Aug 31st, a purchase was inadvertently placed on my rewards card. That was corrected and a reward of a free pastry or sweet was placed back on my card with an expiration date of 10/3/13. Before I used the reward of a free pastry or sweet, it disappeared off my card. I responded to the original email stating that I had NOT used the reward and requested it be placed back on my card. The Customer Comment Coordinator responded that it had been used. I was upset that she was basically calling me a liar. I explained to her AGAIN that I had NOT used it but I did use a reward for a free bagel (that was exactly what the cashier told me when I ordered the bagel). Once again, I requested the free pastry or sweet placed back on my card ($3.00 at max). The Customer Comment Coordinator decided to continue to waste my time and the companys time by responding to me stating she would be contacting the local Panera with training suggestions. This was sent to the WRONG store from where I got the free bagel. Plus, I still do not have the free pastry or sweet that I did NOT use.

Product_Or_Service: BagelDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want my free pastry or sweet placed back on my rewards card (for all my trouble, I should be given a several lunches too). I want the Customer Comment Coordinator, [redacted]:1. apologize to the WRONG Panera Supervisor AND the individual employee2. be properly trained on how to save the companys money3. be properly trained on how to be a stellar customer service rep